Amazing experience from booking to load in at the Queen Street location. Staff is surprisingly friendly and helpful, and the facility is immaculate! Shout out to LEO who went out of his way to help us and explain things very clearly. AND he smiled the whole time even though I was in a panic. Thank you, Leo, from the bottom of my heart! read more

Josh was GREAT! Knowledgeable and professional. Customer first attitude, love it!!! Nice and clean facility. 5 Stars.

Working with Josh at Extra Space Storage has been the only light at the end of a very dark tunnel since my stroke. If my doctor would ever allow me to have a tattoo, I would put something on my body that would say something like you need to store something securely with great people and then refer them to Josh. read more

Extra Space Storage - Five out of five stars - Self Storage Near Me - Honolulu, Hawaii

My issue is the questionable business management practices of Extra Space Storage corporate management. They offer a very low monthly rate initially, only to double it after a few months and triple the initial introductory rate at one year. A Mainland corporate entity hoodwinking Hawaii residents, then gouging them. Staff at the facility, however, are very helpful, the location is clean and elevators provide easy access. read more

Shaun is an excellent representation of what great customer service is about, he patiently listened to the problem I had and assisted me in finding a solution. I appreciate that my issue was able to be addressed and resolved so quickly. His follow up call was immediate. As a long time customer of Extra Space Storage, I appreciate that I was able to find a resolution within the site I was in. Thank you Extra Space storage! read more

Disappointed, only recently found out that 24/7 access requires contacting the site manager when we never had to do so before. And then, staff made an error by locking our storage, which was meant for the next unit over, not ours that we pay by direct payment monthly and have been since the start when the location was Diamond Head Self Storage. Don't know what's going on. My experience with this company is going down and down. read more

This facility is Awesome and Josh is very Helpful! I would recommend this facility to store your items! read more

Office staff are helpful however the company as a whole is bad especially upper management. Units are advertised at a lower rate and guaranteed, every 4-6 months the rate goes up. In 1 year you will be paying $200 more than the advertised rate. Elevators work and don't work, and at times no elevators work and you cannot access your units. The office staff help as best they can but again, you are paying their high rates and they always have elevator problems. The district manager Mike has limited ventilation on each floor . One is paying for a "climate controlled" facility which is 80 degrees with no ventilation which will lead to mold. read more

Jennifer was a real help in finding a storage that fits my needs and I highly recommend extra space storage for everyone in need of storage space read more

Shaun was great checking me in and helping me with my rental! He was very knowledgeable about the fine print on my lease which made me feel comfortable and at ease. read more

Cameron was disappointing. I have 2 storage spaces on the same floor. I was moving into my unit and just placed it open. Cameron comes by and sees us 2 doors down and starts closing the unit door. I said excuse me but that's my unit and I moving into it. He continues to close the door. I walk over and ask him why he's doing that. I said we're moving into it. He said extremely CONDESCENDINGLY. It shouldn't be open .I again said we're moving into it thank you. He continues to disregard anything I'm saying. He attacks me with words about leaving the door open. read more

This is an excellent spot to store all of your items! I've used this place numerous times over the years and the storage options are always perfect for my needs. Edward has always been my sales rep and he rocks in every way. If he's handling your situation you're in good hands and will get the best deal possible. They offer first month free! Can't beat that! read more

Extra Space Storage - Edward is the man! - Self Storage Near Me - Honolulu, Hawaii

Josh and his staff are great. Our move in and move out were handled well. The facility is not perfect -- there are only 2 old, slow elevators with frustrating controls and carts can be in short supply (bring your own!), so sometimes patience is needed. But the facility is well maintained and clean, and the staff is always willing to help. I would not hesitate to use it again in the future. read more

Very clean facilities and great personnel on standby! Flexible options and remember to ask about discounts! Love this place!

Josh and his team at Extra Space Storage provides the best customer service and excellent prices! I'm super happy with my storage space and the location is central to everything. Super Happy Customer! read more

Joshua was really amazing, he didn't give me a single "no" during the two days I was moving in. They are really professional and trying to find the best solution for your needs. Don't even think twice, this place got too covered! read more

Friendly service and fair prices. Highly recommend for anyone looking for a place to store

First we discovered roaches coming down the hall from another unit. And now our stuff has MOLD! Are you kidding me!?! We pay a crap ton of money for temperature controlled storage and our stuff has mold. Absolutely unacceptable. Plus they have doubled our rates in two year! We are done. Save yourself stress and save your belongings and go somewhere else! read more

Clean and very simple and easy to move around in the storage. Good prices and deals. The location is convenient

This location is so spotless and air conditioned makes storing a breeze. Easy access to carts and elevators are quick. Hoping the rates don't go up crazy later, will keep you posted. For now- I feel safe storing at Extra Space Storage. read more

Extra Space Storage - Self Storage Near Me - Honolulu, Hawaii

Great Staff and very clean units! Staff is extremely helpful and they keep the area extremely clean! Have been here over a year without any issues. Josh was able to help me with all my questions!!! read more

Edwardo is awesome, extremely helpful and friendly. The lockers are clean and the building is very safe. Rates are reasonable. read more

Extra Space Storage - Front of building - Self Storage Near Me - Honolulu, Hawaii

Convenient and reasonable compared to others. Day 2 of moving stuff in to the unit and one of the two elevators was down.

Great Staff and Extremely Clean Units. Josh and Edward help you out the most that they can, especially during these trying times. There has been a couple times to where I need assistance and with payment or with other issues and they were quick to respond and talk me through. I would highly recommend anyone to use their storage units when its needed. Thank You! read more

I am a new customer, so only registered, but when I hung up the phone, I said to my staff, "now THAT is how customer service should go. Outstanding." In my own town (not where I rented today), I use two companies and one is Extra Space and great, and the other is horrible; I would move all my stuff out if I could easily. So, I chose Extra Space on a different island, and so far so good. Especially thanks to Edward. read more

They will raise your rate every year. Started at $240/month for a 9x13 and now pay $340/month. The elevators frequently break and it is common to get stuck on your level for a long time while waiting for your turn on the one working elevator. In fact while I write this review I have been stuck so far on level three for 30 minutes. They only have a few carts so you may or may not get to use one. Can barely see in your unit because there isn't any lighting in the units. Oh, and they are closed on Sundays. read more

The place is clean, the staff is friendly and attentive, but their computer system likes to randomly suspend my account. My space is paid in full and I can't get my car out of storage because my access code doesn't work. This is the second time this has happened. Last time this same thing happened, I called their customer noservice 800 number and was given a temporary access code. This time, I was given an access number that doesn't work. Since I was here at 6:00 AM with things scheduled to do with said car. Now I'm sitting here for three hours tweedling my thumbs waiting for their office to open. read more

I figured it's about time I write a review for this place since it has become like a second home when we're visiting the island. When we found out we were going to be moving off the island, we knew we would need a place to store a few things while in the process of our transition. Hubby and I had a small, but strict criteria and after a little research on the computer it all came down to two places. On our list of must haves: a convenient location, climate controlled (indoors with A/C), well maintained and cost effective. The first place we checked out was Extra Space Storage. When we began looking they were just starting the process of completely converting into ESS (previously Diamond Head Self Storage (red/grey paint) The lady at the front desk was very helpful and understood our needs. She had told us they were running a special and the first month would be free. We had an idea of what size unit we wanted but still needed to see it in person. She then took us to see an empty unit to be sure that it was what we wanted. We liked the unit size and overall cleanliness of the building. She went over hours of access, elevator operation, carts, dollies, etc. The price was right and we signed on then. Since that day, we have been in and out of our unit several times without any issues. We have noticed they are revamping the office so the office employees are temporarily located across the loading dock until the office gets redone. I also noticed now the building has been repainted with their signature ESS lime green/ grey colors. The hallways are always clean and neat. I've been at the unit various times throughout the day and on weekends and I've always been able to get a dolly for hauling stuff. They have 2 elevators and have never had any issues with them. Depending upon the day and time, you might have a wait especially if others are using the elevators to do large moves. Usually, it's not a problem and they are available. There are about 3 or 4 spaces out front and I believe another 3? spots in front of the dock. They also have a garage area to store cars as well located on the side of the building. The only two slight downsides to this place is it's not open with 24-hour access. I've added the storage hours in the tips section. Also, beware of days with lots of rain as it's well known that the area floods pretty badly. I don't feel it's any issue with storing items/cars because the building is higher than the street level. Just something to keep in mind when entering/exiting the street. Overall, it's a good value, friendly and helpful associates, clean and well maintained area. I'd highly recommend if you are in need to store items or even autos! read more

Extra Space Storage - Finally got it repainted in their signature...LIME green and grey...can't miss it! - Self Storage Near Me - Honolulu, Hawaii

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This review is long overdue. Just want to say thank you to Justin for all your hard work and help. About 6 months ago my wife and I were on the mainland. We had an emergency to be able to store on of our service vehicles. Justin got us through it all. We signed papers in Kentucky for a parking space in Honolulu. Justin met with our technician, was very helpful when dropping off the vehicle. He really did go above and beyond. We showed up 2 months later and everything was in tact, just as when it was dropped off. Thanks so much for everything! We will most certainly revommend your location to anyone we know in need of storage for cars or belongings! read more

This place is in a horrible location, potholed roads before you even get into the drive way, druggy homeless living in their cars just steps away, and routinely flooded with salt water (from ocean backup) when it rains. Elevators are always fussy and breaking down, and time consuming to access. Definitely clean, well lit and safe inside. A/C "temperature control" is set to bare minimum, so FYI if you store temperature sensitive materials (ie. Med supplies). I suspect they turn OFF A/C after hours, as several of my temperature controlled label products routinely turn red (too warm). While an OK location for less than 1 year, be ready for their famous 18% price increase after 12 months. I experienced this last year, and now in year 2 I get another 18% increase in the mail on a nondescript postcard mailing that's intentionally designed to look like throw away junk mail at first glance. The opposite of transparency! Not a local company, and therefore they could care less about locals and anyone with "longterm" storage needs. Go elsewhere when needing longer than 12 months, as their business model is solely "short term" needs. No emotion, just the facts. My own fault for not leaving last year (their hope!). Don't fall for the "good" reviews from mainland commenters! #fakenews read more

Awesome team at this location always meets my needs. Great job team. Riley read more

STOP what you're doing & go see EDWARDO ORTIZ. If you're looking for awesome customer service, this guys the one! He was super nice and gave me a great deal to rent an automotive stall. He made it quick and easy and understandable. read more

If I could give half a star or none, I would. This storage location is horrible. Customer service sucks. They need to take a management and customer relation class. First I called the number provided thru yelp and got transfer to a call center in the mainland automatically. After I got quoted over the phone, I went to this salt lake location to check out the space that I got quoted for. The customer representative name was 'Ed' he was ok trying to help us, it seems like the workers here don't have any authority to function independently. All the questions we asked were answered with 'it's the corporate rate from the mainland and we have no control of it.' The unit we saw has a big pillar within the unit measuring about 1x2' so the space left wasn't a full 6x9 ' like what we got quoted for. The manager Justin was not friendly when I asked about this issue and I was trying to get some compensation on pricing for the present of the big pillar. The manager did not know how to handle the situation, he constantly talking while I was talking and trying to explain what I was told on the phone and promised a 6x9' Space for the price that I agreed with, without a pillar. His answered was 'well the person you talk to doesn't work here at this location and so she doesn't know!' So why does extra Space storage let us talk to a call center person and not a local Location for better and accurate service. And it's sad that the manager have no authority or autonomy to compensate the customer for such issue. We need every inch of the storage space, that's why we want to rent a space in the first place bc we need it hello!!!! Why cheat us out on the pricing!? Also, they fly their special offer flag outside in front of their building 'first month rent free.' Don't be fool by this, they will tell you the promotion is over however it changes from time to time but their corporate will not let them take the promotion flag down. And be careful of their lease, read the fine line; they have the rights to raise your rental space anytime as they wish per this is a month to month lease. That mean your next month rental could go up $10-$15. I had a semi good impression when I was on the phone initially with the call center person name Gina from the mainland about this company. But after I visited the location, there was a big flood right next to their building and the workers there including the manager was very unprofessional. I don't want to give them my business. Go else where, this place is not that great and not what they claimed to be. read more

Like most things in life, rates keep increasing for storage units...even during a pandemic. That's particularly hard on a kupuna with a fixed income. A big MAHALO to Debby for helping me with this issue! read more

The good part is that you have access to your storage until 10:00 pm at night. The junk part is that they rarely ever have storage units close to the elevator and if they do it's probably one with a really small door. read more

#Super Friendly # Feel like family # Best Storage Facility every# First I just want to start off by saying to the Staff/Family of 633 Ahua Street "Thank You". As a recently retired military vet after 20 years of service, I'm proud to say that hands down the staff is the best you would ever find, in specific Edwardo Ortiz. When you first pull up to the facility your going to notice how clean the outside is. But once you walk in....Yea it gets even better. Edwardo "Ed" Ortiz is always there to greet you with the biggest smile and most warming welcome. Ed really is the real deal, he manages the front with grace and helpful replies to every question you have. He's always willing to show you the facility that you can tell he is so proud of (As he picks up trash he finds while walking to show me the storage units). Viewing the facility, you instantly notice that they have more than one cart for customers to use (even after hours). One of the largest oversized freight elevators you will find on island, with subzero A/C on all the time (feels real good after sweeting moving all your items). The storage units are very clean, and don't have that smell like old furniture and clothes like you find at other facilities. Plus they have the best military rates and policies that I have ever experienced traveling all over the world. I know my words might not mean a lot to some people, but if your looking for a storage facility that really has everything you need, 633 Ahua Street Extra Space Storage is the one for you. Don't worry Ed will meet you at the door. read more

We are very pleased with our choice to lease a couple spaces here. Justin Hewlett-Bloch is very out-going, friendly and a very easy going person to work with. He took all our storage needs into mind and had us taken care of in very short order. I would definitely recommend this facility and team to anyone asking for a secure place to store their property, you could not ask for a more professional team than this. read more

Local folks are always a cut above the rest. About 2 weeks ago, I had just flown home and was picking up my brothers car which is in storage. It was supposed to be a quick trip since it's so close to airport so I left my toddler and partner at baggage claim- thinking I'd be back quickly. It had been parked for awhile and so when I got there, the battery was dead. I had to do a ton of coordination to get this fixed and was emotional given it had already been a long day and my family was waiting. Josh was exactly how you would hope someone would treat your family. He checked in, ensured I knew how service providers could get in to support me, offered words of encouragement, helped me think through contacts and strategize a solution, and was just the epitome of kindness. He didn't have to be this way. He has a job. He CHOSE to be this way. What an incredible staff member and really that's been true since we started at this place. Just all around good folks. Mahalo Nui loa!! read more

I just arrived on the island and needed a place pronto before my car arrived from the mainland. I reserved the space online and spoke with staff as I missed my reservation date. Edward and Justin were helpful and the underground garage looked clean and secured. Now I can storage personal items in the car. The first-month rent is less than $95, the only downside is the car only accessible during office hours until I can find a parking space. read more

We've had storage space at this location for many years, starting out with Diamond Head Self Storage. The location near the airport is great for us since we only store our luggage, etc. to make our trips to Waikiki easier. Yes, it is expensive, and yes, the rates increase more often than all of us would like. Hawai'i lIfe is costly, additionally, businesses are now being hIt with increased charges due to the rail debacle. Everyone I've dealt with under either ownership has been helpful, most recently Edward. We were on our way to the airport and decided to move to a larger unit. He made the transition seamless, and we made our flight! Crazy idea at the last minute. I fully realize our rate will increase soon on the new unit, but having this unit and one in NJ with ESS, I asked the question up front and am prepared for the bad news. This company is rate increase happy. I still won't like it, that's just business and my choice to have storage space there. The elevators seem to be working better now than under DHSS, but I'm not there every week. The facility seems to be clean enough, there is pest control and we like having climate control. Electric bills in HI are outrageous, so there's that to consider. You hopefully get what you pay for. read more