We've had storage space at this location for many years, starting out with Diamond Head Self Storage. The location near the airport is great for us since we only store our luggage, etc. to make our trips to Waikiki easier. Yes, it is expensive, and yes, the rates increase more often than all of us would like. Hawai'i lIfe is costly, additionally, businesses are now being hIt with increased charges due to the rail debacle. Everyone I've dealt with under either ownership has been helpful, most recently Edward. We were on our way to the airport and decided to move to a larger unit. He made the transition seamless, and we made our flight! Crazy idea at the last minute. I fully realize our rate will increase soon on the new unit, but having this unit and one in NJ with ESS, I asked the question up front and am prepared for the bad news. This company is rate increase happy. I still won't like it, that's just business and my choice to have storage space there. The elevators seem to be working better now than under DHSS, but I'm not there every week. The facility seems to be clean enough, there is pest control and we like having climate control. Electric bills in HI are outrageous, so there's that to consider. You hopefully get what you pay for. read more

So here is my review of Extra Space Storage. I have been in this building long before Extra Space Storage came along. Originally it was Diamond Head Self Storage. Then of course a Hostile takeover occurred and things changed. Originally when Diamond Head Self Storage owned and operated out of this building the entire 6th floor consisted of people who ran their business's out of the storage units. There was everything from food vendors, snack companies, construction business's and people who used the space for offices or storing stuff and working out fo their unit. Once Extra Space storage took over everyone was forced to shut down and only use the space to store their belongings etc. I being one of them. I used my space as a community space and office. I had to take down all my drywall shelving and furniture and lose my electricity and wifi. As much as it sucked its life nothing anyone could do. We were told we could stay and use the space as storage or put everything in the auction room and leave. I was one of the very few who stuck it out. With the new company comes new changes new rules and new staff. The rules are pretty simple and easy to follow but we no longer can hang out in our spaces for long periods of time in the day. The trash bins outside are gone so it makes throwing away rubbish harder for people who do not drive or who catch bus to and from the storage facility. There is no longer free coffee or water for the early morning folks but thats not really an issue. The staff is super friendly and very helpful. I actually feel like family when it comes to the staff. The building is maintained well kept up, everyone is nice follows the rules etc. But to be honest if I had a chance to move my stuff somewhere else I would but I don't drive and the location is convenient for me. I stayed back because of the really friendly staff and how clean the building is and how safe it feels plus its close to my house although right down the road from my house is their competitor, much closer but the staff at that place is not as friendly and it doesn't feel the same as it does here. Great Folks good prices and plenty of space to store all sorts of stuff. If your in the need to store something this place and location is highly recommended if you want to use the space for business purposes or any other purpose rather then storage its not recommended. read more

Eduardo was extremely helpful & informative about our space! Would definitely recommend to anyone who is looking to store stuff :)

Extremely good service. Set up covered parking for my car while traveling. Impressive security. Manager was friendly, helpful, aided me through the process patently and thoroughly. I highly recommend the place. read more

I was impressed with the agent on duty for his helpful explanations and nice and friendly manner of presenting the information, the fact that the storage area is airconditioned, and the security/password for getting in and out of the building as well as the lockable storage itself. It looked like a well run storage facility. I would certainly recommend it to my friends. read more

This place is great and the staff is very friendly. They have a covered car garage to store your vehicle which was what I was looking for. The units look very clean and well kept. Will definitely do business again with them in the future. read more

This place is no good for foreigners. I used this place for several years when it was owned by Diamond Head Storage. It was bought out by some nation wide company called Extra Space. When I call their number, it connects me to the mainland, and tells me they are closed. It's still 4pm here, but they are closed. So, I go to their website. Website doesn't work. So, I drive all the way to the airport to make sure I can store my car when I leave the island. Turns out Extra Space company policies are no good for foreigners/travelers. If you own a jetski, or a car, and like to use it when you come to hawaii during parts of the year, you can no longer do this. So fine. I shall find another storage place, but they bought out half the island! This ExtraSpace might be great for the mainland, but it's no good for hawaii. We have different needs. This place is a big robot company. At least the girl at the counter was local, but she had to call her supervisor on the mainland. Ha! Still, nice building though, but it was nice before too. read more