Team was very proamd attentive,…read more Location clean, welcoming and not to far from home. Process was fast.

We love how you can access this storage unit through the app. The garage, the unit, everything is…read moreelectronic. The hours are great and the people are super friendly. Matt is always so nice to work with!

Westy Storage east Northport is at the top of their game !…read moreFantastic staff ! Always helpful ! The faculty is like a 5 star hotel ! A cleaning service is there every day !!! They DONT bang you around , with price increases after 3 months !!!! THIS IS VERY IMPORTANT ! they also provide you with a box truck , Free of charge , to self move into the facility , with a loading dock !!!! I've tried the others , this is The Place if you value your goods . Fully temperature controlled also ... Take a look

Westy's East Northport I have been and remain a customer…read morefor over 18 months First THE STAFF all 4 members are impeccable They are dedicated to your best experience including representing their integrities along with Westy's The facilities are immaculate!!! I use top end commercial storage locations all over metro NY NJ for products and this Westy's is tops on All Customer Aspects and Expectations Surpassed for any warehouse ! My cherished possessions have been stored as if they were in my home Integrity concerning pricing is also a top priority never to mislead the customer. Westy's staff cares especially at EastNorthport location Next Westy's should create Long Term Stay residences for people in moving transition Mitch Nathanson Nov 3 2025

Alex is an amazing Manager. He shows care for customers and helps in any way he can. Victor is the…read morenicest guy and did a great job helping my daughter and myself. This facility is always so clean and you always feel safe whenever you go. The temperature in here is perfect and I honestly can not think of one negative thing here :)

Lessee Beware!!! They gave me a good deal and after 3 months they increased by rent 22%. Now 3…read moremonths later they increased my rent another 21%. If you go online they are leasing out my size unit for 41% less. They actually forced me out. Do not get sucked into a good deal because it doesn't last long.

The system of opening the doors is very bad. I have three…read morecodes and I don't know because if only with one it would be fine. But the worst thing is that sometimes none works only with the app I can open the gate but it's useless because the entrance door to the building doesn't open either with the app or with the codes

STAY AWAY They moved my storage boxes without notifying me to a location further away…read moreWhen I said what am I supposed to do I got "we're sorry" That's it. They can just move you stuff and not even notify you. I'll be taking my stuff somewhere else. They should just stick to renting trucks and vans

When I picked up the van they just through me the keys , no walkaround inspection , when I dropped…read moreif off there were 2 guys behind the desk doing absolutely Nothing .. They just asked for the key .. The next day I get a bill for $276 for a scratch .. THIS IS HOW THESE IDNEPENDANT RENTAL COMPANINES MAKE A PROIT . Not the $19.95/day plus mileage agreement If you don't drive enough miles to pack up the bill they have to get you somewhere TOTAL SCAM

The MAIN reason I like this particular place is because of the manager. Ana is unbelievably good…read more I have dealt with many managers on many levels and she is one of, and probably the BEST, of anyone. She is friendly, knowledgeable, caring about her customers and building. She maintains the building, bathroom, grounds immaculate. She has high standards and more than meets them. She is respected and highly thought of by the people who rent here. Great job!!!

I stored things here for about 6 weeks. I found mold growing on my things!!! There is water…read moreintrusion!!! I am shocked that such a big operation is COMPLETELY NEGLIGENT!!!

I had a really frustrating experience with Public Storage in Melville, despite initially having a…read moregreat impression. I visited the facility in person and thought it was clean, well-maintained, and exactly what I was looking for in a 10x10 climate-controlled unit. I was ready to move forward. Before booking, I called customer service on April 5 to confirm whether I could reserve a unit in advance for a May 13 move-in date. The representative told me to go ahead and make a reservation online using any start date, then call back and they would adjust it to May 13. I followed those instructions and paid the $30 admin fee (which, notably, could only be paid by linking a bank account--not a credit card). When I called back, a different representative told me that what I had been told was incorrect and that they could not change the start date. We asked to speak to a manager, who said they would process a refund. However, I never received anything in writing confirming the refund, and the money was never returned. Since the payment wasn't made by credit card, I also had no way to dispute the charge. This lack of consistency, accountability, and follow-through completely changed my experience. What started as a positive impression ended with me losing money and deciding to go with a different storage company. I would strongly recommend getting everything in writing before paying anything, especially since their customer service representatives seem to give conflicting information.

On Sat 5/16 around 11:00am we attempted to access the two storage units we have had for almost 15…read moreyears (or more). We rented a truck, had the truck loaded, hired labor and when we arrived at the facility the entrance was closed. They were paving the entrance way and the paving crew said we could not drive on it - we would have to come back in a few hours. We walked to the office (no one in the office), we called by phone - only get voice mails, tried online chatting - not human available. By the time we left there was a small line of people also trying to access, and there was actually a person who was inside who wasn't able to drive out. Some people parked next door and walked to their units - but not possible with unloading a full u-haul rental truck. We came back in a few hours and were finally able to unload - it not only cost us hundreds of dollars in extra labor costs, but it screwed up our day. This is something that is 100% preventable, they could schedule after hours or if it could only be done during business hours - they should send out a notice advising of such so customer can plan. The story gets only better ... Later that day we were able to obtain the regional managers number (we have left a message on Saturday, and on Monday ) - no response. We received a survey and expressed our displeasure and received a phone call from Linda who left a message yesterday and said she was not aware of any paving and it must have been the town. Later that day, we did connect and she indicated she did see paving was done and did not seem to be too concerned that we could not access the facility and lost both time and money. When I asked about notice, she said - "I see here notice was provided" and I asked when, and she referred to some notice in April about work being done in April. Which has nothing to do with the inability to access the facility on May 16, 2026. Totally unhelpful, provided me the regional manager's contact - who has yet to respond. There are so many storage options ... the person at the front desk I met on Sat afternoon was very nice - The management of this facility is lacking. I also so another review about the entrance gates being broken for months.. Something is a miss here. I will be contacting the corporate team