Excellent management. The place is clean and secure. The hours are convenient. I would recommend…read morethis location.

I needed another urgent storage unit and went here due to the hours of access and other reasons…read more The store manager James Mallon...honestly, one of the most attentive sharp staff for customer service and help I have ever met. He actually cares and it is great to see that (esp these days) and the work ethic he applies at helping me and the customers of this facility. Because of him alone and one other employee there I would recommend this facility. I have a dif storage unit elsewhere for years now and the people that work there just don't care and are aloof. Thank you James Mallon, you've been a delight every time I have needed help or asked a question! Cheers!

Alex is an amazing Manager. He shows care for customers and helps in any way he can. Victor is the…read morenicest guy and did a great job helping my daughter and myself. This facility is always so clean and you always feel safe whenever you go. The temperature in here is perfect and I honestly can not think of one negative thing here :)

There was a slight miscommunication when booking my storage unit, but after speaking with Brit the…read moremanager and Aaron, the district manager, everything was able to get fixed promptly. Both of them are very friendly, understanding and professional. I would highly recommend this facility to anyone.

I have been a customer at public storage about 1 yr. I was not told if I decide to sell contents…read moreit goes against my credit. I checked the orange booklet it never mentioned a thing about selling items and my credit . Wanting to pay today even though when I set up acct I explained I cannot take out funds until 24th. Now im told its only 1st. Or 3rd. Or I will be charged late fee. In the middle of my conversation with DANIELLE HUNG UP . I called back NO ANSWER she never answers. I placed a call to Corp. In glenDale cal. Im in fl.my storage unit in n.y DANIELLE should be relocated to area where people are rude and nasty . Because of DANIELLE my credit score will drop what happened to a one time COURTESY . This RUDE person should NOT be working with the PUBLIC Ever! OMG FORCED TO PUT A STAR

Overall, an excellent experience. They sent us a great team. They made the move so much less…read morestressful than we were anticipating. The price was higher than some others but well worth it for the service. I will definitely use them again in the future and recommend them to my friends and neighbors.

I really wanted to leave a good review because there were some people at Liberty who genuinely…read morecared. Carlos was awesome. He worked his ass off, communicated well, and did everything he possibly could to help us. I honestly have nothing bad to say about him. Unfortunately, Liberty completely set him up to fail. We paid around $13,500 for a full-service move from New York to Nashville that included packing and unpacking. On delivery day, Liberty in Nashville was sent Carlos a day early without even telling us, and they sent him by himself. The only person there helping him was his wife, who wasn't even an employee of the company.What should have been a relatively easy unload into our new house with a full crew and a complete unpack turned into a 13 1/2-hour day. My wife and I had to drop everything and spend the entire day carrying boxes, moving furniture, and helping unload just to keep things moving. By the time Carlos and his wife finally left late that night, the house still wasn't completely unpacked. That's not on them--they worked incredibly hard. They were just never given the manpower to do the job we paid for. They had a 13.5+ hour day at our house and had to drive 4 hours to load a move 2x our size in KY the next mornign early. I can only hope they gave him help there. After the move, I spent weeks trying to work things out directly with Liberty. Amy, our move coordinator, was always nice, but almost every conversation ended with, "I need supervisor approval," and nothing ever really moved forward. Andrew, who booked our move, was fantastic during the sales process, but once the problems started, he became completely unresponsive. I gave Liberty every opportunity to make this right before taking the next step. Unfortunately, we couldn't reach a fair resolution, and I ended up having to file a charge dispute with American Express. I was simply asking for a small refund back to compensate and make it right and they couldnt even do that. This review isn't about Carlos. If anything, I feel bad for him because he was put in an impossible position and did the best he could. My issue is with Liberty's management, their planning, and the way they handled everything after the move. When you pay over $13,000 for a full-service move, you shouldn't be spending 13 1/2 hours unloading your own truck and then fighting for weeks afterward just to get the company to take responsibility on a small scale. I realistically should have demanded more than the measly 15% i asked for. I hope they figure it out because they have good people working there. They just need to do a much better job supporting them and standing behind the service they're selling.

STAY AWAY They moved my storage boxes without notifying me to a location further away…read moreWhen I said what am I supposed to do I got "we're sorry" That's it. They can just move you stuff and not even notify you. I'll be taking my stuff somewhere else. They should just stick to renting trucks and vans

When I picked up the van they just through me the keys , no walkaround inspection , when I dropped…read moreif off there were 2 guys behind the desk doing absolutely Nothing .. They just asked for the key .. The next day I get a bill for $276 for a scratch .. THIS IS HOW THESE IDNEPENDANT RENTAL COMPANINES MAKE A PROIT . Not the $19.95/day plus mileage agreement If you don't drive enough miles to pack up the bill they have to get you somewhere TOTAL SCAM

Very friendly and helpful staff/owners. I was able to get my stuff in the very same day. The…read morestorage sight is by far the cleanest storage sight I've ever seen. They even went as far as clearing the entire lot of debris from the trees.. we just had some heavy winds and rains so there was A LOT to pick up. The contract was clear and fair. They also have carts readily available for customer use which is wonderful. A place I used a couple years back would chain theirs off so you'd have to sign it in and out each time and took an additional 20 mins to be able to use. So it was a nice change to not have to deal with that here. It couldn't have gone any better. Very satisfied

As a pharmaceutical rep, I have used storage units for years and this one is by far the WORST…read more Management padlocks the dumpsters so you can't even throw trash out. It's dark, dingy, you have to enter a code to exit and leave and management changed said code without letting us know and one of my boxes even got water damage.