The number of high ratings and positive reviews for this place is alarming. If I could give zero…read morestars, I would. My storage unit was broken into without any signs of forced entry. Over $15,000 worth of my belongings (not even exaggerating), including sentimental items that had no value to anyone but me were stolen. My lock wasn't broken, meaning either someone picked it or this was an inside job. Despite filing a police report and doing everything by the book, the facility refused to honor the $2,000 insurance claim because there was no visible damage to the unit or the lock. So after paying for over a year, I essentially paid this place just to get robbed. It's beyond frustrating and heartbreaking and quite traumatizing. This facility is a complete joke. Their security is nonexistent, their management is useless, and their policies only serve to protect themselves and not their customers. Do yourself a favor and store your belongings elsewhere. This place deserves to be shut down. Totally unacceptable and still beyond frustrating. I hope this place burns down including the broke jackasses who stole everything from me. Seriously, fuck this place and fuck management and fuck everyone who was involved. Avoid this place at all costs. They do not care about their customers, only about taking your money.

I rented a storage in this facility unit for 3 days. My unit got broken into and our items were…read morestolen. Cubesmart was no help with the insurance we bought and did not refund our money. They stated the cameras did not face our unit so were no help. Very dissatisfied with their corporation. Was in just a few days and belongings gone. Would not recommend and will not get any further business from me.

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

This is a BUYER BEWARE warning, as my issues with this location have to do with the raising of…read morerates, and not the service or staff. I moved in last December(2024) and acquired a 5'x10' unit, which wasn't the best price, but this location is within 5 minutes from my current home. When I was moving in I ran in to a nice guy in the elevator who was moving out and warned me that day, how this location will raise rates without much warning. He was moving out as he refused to pay the higher rates, as he had just recently moved in, and they had already raised his rates. I was moving in that day, and well, not much I could have done either way, but in due time, my rates did in fact go up with a 1 month warning, due to higher cost the facility had to now pay was the excuse given. I rent a small space, that I didn't enter or touch in almost 6 months, so not really sure what cost there was that justified $20 more per month(when there were tons of deals offered for new units online), but there it was. I planned to move out sooner, but had an emergency home repair that delayed it a few months, but I have now moved out. I had a unit ages ago at another storage place, and I was there several years with maybe one $5 increase, maybe? And let me say, the staff here was great, always friendly, other people who had units were always pleasant(helped out, held doors, elevator, etc.), the building was always clean, overall a nice place. But when you raise rates knowing most people have few other options in the moment, I find that disgusting. I was very fortunate in that I'm going through a divorce, and my wife moved out abruptly, so that gave me storage space in my garage I didn't have before. For many people in between homes, cities, or even jobs may not have an option of moving elsewhere, or the money to even do so. Giving a 1 month notice on raising rates, when you haven't been there a year, is just taking advantage of people in possible bad life situations. I don't know if places offer contracts that they won't raise rates for a specific period, but if they exist, I would suggest a place like that over this Storage One. What was to stop them from raising my rates again in 3 months, or 6 months? Nothing, as it is left to the powers that be, and if they want and need more money because they can there isn't much you can do. Sadly, this is the world we now live in, and really the only thing I can do as an individual is to warn others. So, consider yourselves warned, and I hope this helps someone not get in to a situation, that they can't easily get out of.

Millie and Vicki are absolutely the best. They are so kind, helpful, and provide the absolute best…read more5 star service! They get my highest possible review and recommendation!!! Thank you team!!!

Clean easy access friendly staff great prices. I feel very comfortable storing my belongings with…read morestorage Depot. Great location secure. I highly recommend this place for your local storage needs.

Probably the best customer service I have recieved in a very long time! Jee was excellent and made…read morethe process with our U-Haul very easy and convenient. I strongly recommend Epic Storage!

I rented a Uhaul truck here and was assisted by Jee. What an awesome person, he was very helpful…read moreand knowledgeable. His personality is contagious and I wish more big box companies had more Jee's working there. Kudos to you Mr Jee I will definitely send people your way, keep up the good work!!!

Had a really bad problem but they fixed it........which doesn't always happen…read more (Looking at you, Denny's)

We've had two breakins at Public Storage and would NOT recommend them or their Customer Service.The…read morefirst one occured at the Pecos and Desert Inn facility, where we had our camper parked in the locked and gated lot. But someone broke in, damaged our camper and stole items. So we moved the camper to an enclosed garage at their Charleston and Torrey Pines location, and someone BROKE INTO THE GARAGE and stole items from the camper. And again damaged it. We requested a credit towards the monthly invoice and after many, many phone calls, they sent us $25.00. Terrible facilities and Customer Service.

Had a really solid experience here and wanted to shout out one of the employees who helped me out…read more Deonta was on point. I was immediately impressed by his communication skills. You don't always get that at an equipment rental place... and that was reassuring. I was in a rush to move a piano and he got me checked out quick. Also hooked up my trailer faster than a nascar pit stop. It left me wondering what his previous job was.

They do not honor reservations made on the website…read more I made a reservation specifically for this location. I followed up by stopping in and looking at the RV spot i reserved. I was specifically shown the spot and told I can move in on August 31st. On August 29th I received a call from the locations GM, Sarah. She told me that they could not honor my reservation and that there were 20 people ahead of me at that location. The spot I was shown was already gone. They offered me a more expensive spot in north Las Vegas, and a similar priced spot 10 miles away. The moral of the story is that they do not honor reservations and will wait until the last minute to tell you. The online reservation means nothing.

Great prices, great management and clean establishment. Very close to my property. Access from…read more7am-6:45p

This self storage place is super clean and the grounds are really well kept. Although the gate…read morehours are a little more restricted than other places, the quality of the place, area, and service more than make up for it. They have both indoor AC units as well as many drive up outdoor units. The pricing at this storage place is also highly competitive and lower than other area places for the space provided. They also run specials to help with move-in costs. Jenny who is in the office is so friendly, informative, and helpful. She provides all of the details you need to make a decision. She goes above and beyond and you can tell she cares about representing the place well. Solid place and I highly recommend.

This company has terrible business practices, they claim to have clean units, they do not . They…read moreclaim to have called to advise you of your up-coming storage payment; they do not!! It is very disappointing when businesses DO NOT live up to their expectations and promises. DO NOT RENT STORAGE UNITS FROM SHIELD STORAGE.

I had 2 storage units there both were broken into within a month a part I lost thousands of dollars…read morethey could of had better security there when you first start renting from them they say you must have your own insurance well I can see why they said to me all storage units. Have this problem they all get broken into there was no security cameras inside and then when you try to claim it on your insurance, you have to have receipts. I never knew this. I lost so much so disappointed all my price possessions gone.