The place is clean, well lit and convenient if you live in the Summerlin area. The price was…read morehigher than other locations but the convenience was worth it. The access system is all done on your smartphone phone. Pros: the moving carts located inside the doors that allow for easy transport to/from your unit. Well lit Clean Cons: Limited access hours Limited parking when it's crowded to load unload One of the two elevators is out of service and causes delays when it's busy.

Great pricing, nice facility, easy to work with, convenient location for those in Summerlin Westread more

Here I go again, 2 years later I finally found the house of my dreams in the Providence area. I…read morehave my whole home packed up and ready to move into my DREAM house when I get the dreaded call from my realtor that the paperwork is delayed by a week. I find myself needing storage, AGAIN. Remembering how amazing my last experience with StorageOne was, I started to look to see if there's one close by.... and there is! How convenient is it that there are so many StorageOnes in the valley? I set up the reservation online and everything was ready for me by the time I arrived. Paul and Kellee greeted me with smiles and gave me a tour of the facility. Not only was Paul professional and patient, but he was also hilarious! He took the time to listen to my story and turn my mood around through his animated and upbeat personality. Knowing that I will get the support that I need when I need it and that the exceptional customer service is consistent all around, I am a StorageOne customer for life!

When a business claims their storage units are climate controlled, they should clarify that it's…read morecontrolled by swamp coolers. Anyone who has used a swamp cooler in Vegas knows that they are useless over 100 degree heat. They are just a sauna at that point.

Originally chose this location as it's very convenient, plus they had a great introductory price…read more Booked a space completely online (though you can also sign up in person) When we went in the first time, Jee was very helpful in getting us set up with the app and showing us our unit. He knows his stuff! The facility is brand new--and big! They have units of every size, both outside and in climate-controlled interior units. All gates, doors, and the units themselves are accessed through the app--no keys needed! Great staff, clean units and a convenient location just off the 215. I highly recommend!!

Jee is so helpful and friendly! He helps me with all my storage needs. I have been renting here…read morefor years! They have very reasonable prices and very clean and modern units! I love seeing Jee there. He always takes good care of me. He has a great demeanor that reminds me of the best customer service managers. You should promote him and/or give him a raise. He is one of the main reasons why I rent here.

I used Extra Space Storage several years ago in California and thought I'd give this location a try…read morebut was greatly disappointed with the customer service. I paid for a storage unit over the phone and was not provided any refund policy information. I was then emailed a contract to sign but the wrong information was on the contract and they entered the wrong insurance coverage amount on the contract and asked me to sign it on docusign or a similar software. I refused to sign a contract that had the wrong info so I went to the location hoping for better service. Instead there was a guy that refused to provide a refund even though I had not signed a contract and had not been told of any refund policy or purchase policy when I had made payment. Just ridiculous!!! Thank goodness for bank chargebacks. I highly recommend you look elsewhere for your storage needs.

The young gentleman I spoke to today (I forgot his name, I think he had a long first name) but he…read morewas GREAT! He was sweet and and explained everything very clearly for me when I had asked about how cancelling my storage would go when I move in the next couple months. Thank you for your kindness and being so informative!

Probably the best customer service I have recieved in a very long time! Jee was excellent and made…read morethe process with our U-Haul very easy and convenient. I strongly recommend Epic Storage!

I rented a Uhaul truck here and was assisted by Jee. What an awesome person, he was very helpful…read moreand knowledgeable. His personality is contagious and I wish more big box companies had more Jee's working there. Kudos to you Mr Jee I will definitely send people your way, keep up the good work!!!

I love the customer service and the way Dale takes care of us and all our needs.. A really great…read moreplace to store your personal items!!

This storage facility and Dale specifically are fantastic. It's clean and monitored. I had an…read moreinside unit and a vehicle stall. I felt my items were safe and secure. I recommend this facility without hesitation. Ask for Dale.

If you wanna get nickel and dime to death, then this is the place for you. They charge $2.30 every…read moremonth just to pay them. Can you imagine going to target and purchasing something for a few hundred dollars and then they go oh by the way, if you wanna pay us, we have a $2.30 pay us fee. That's what this place does they have a pay fee? Not only do they want their storage fee but they want $2.30 to help them With their internal fees. It's just a bunch of BS. They're greedy based on my personal experience. Oh, and by the way, they don't have any carts if there's one guy there unloading a load. You're not gonna have a cart and they've got some carts without even handles which make them useless, like I said they've got one, maybe 2 carts for the whole place that I was able to find! Hundreds of units in this facility and only one cart. Which says...I don't care about you as a customer. If you enjoy being frustrated while trying to store your personal belongings... This just may be the place for you!! Edit. It's funny when reading the other reviews over the last two or three years they all seem to be the same negative experience everybody having the same problems. Then there's this guy from corporate that comes on and gives this lip service. Please contact us. Well, if this situation wasn't reoccurring over and over with different people, there'd be no reason to contact them. You'll be getting positive reviews instead of negative ones that you have to do lip service. Kind of crazy business plan. Good luck renters. You may need it. With the break ins and robberies listed in the other reviews.

I am a world traveler and often or not I require the services of storage facilities. I have moved…read moremore than 40 times in the last two years because of my occupation. I tried several storage facilities, but when I contacted this company I enjoyed the online presence customer service, they were welcoming and very informative. he directed me to the local facility where I met a wonderful lady named KAY. Kay is very personable, she even opened the door for me upon entrance. She knew her job, she was well prepared and she was patient. We visited the spaces that I requested and she even took her time walking as to ensure that she didn't run off and leave me...lol I was very impressed by the cleanliness of the facility, from the restrooms through to the spaces. on top of all of that, the prices were lovely. I got an RV space and a 10 X 15 air conditioned space.