Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

This is a BUYER BEWARE warning, as my issues with this location have to do with the raising of…read morerates, and not the service or staff. I moved in last December(2024) and acquired a 5'x10' unit, which wasn't the best price, but this location is within 5 minutes from my current home. When I was moving in I ran in to a nice guy in the elevator who was moving out and warned me that day, how this location will raise rates without much warning. He was moving out as he refused to pay the higher rates, as he had just recently moved in, and they had already raised his rates. I was moving in that day, and well, not much I could have done either way, but in due time, my rates did in fact go up with a 1 month warning, due to higher cost the facility had to now pay was the excuse given. I rent a small space, that I didn't enter or touch in almost 6 months, so not really sure what cost there was that justified $20 more per month(when there were tons of deals offered for new units online), but there it was. I planned to move out sooner, but had an emergency home repair that delayed it a few months, but I have now moved out. I had a unit ages ago at another storage place, and I was there several years with maybe one $5 increase, maybe? And let me say, the staff here was great, always friendly, other people who had units were always pleasant(helped out, held doors, elevator, etc.), the building was always clean, overall a nice place. But when you raise rates knowing most people have few other options in the moment, I find that disgusting. I was very fortunate in that I'm going through a divorce, and my wife moved out abruptly, so that gave me storage space in my garage I didn't have before. For many people in between homes, cities, or even jobs may not have an option of moving elsewhere, or the money to even do so. Giving a 1 month notice on raising rates, when you haven't been there a year, is just taking advantage of people in possible bad life situations. I don't know if places offer contracts that they won't raise rates for a specific period, but if they exist, I would suggest a place like that over this Storage One. What was to stop them from raising my rates again in 3 months, or 6 months? Nothing, as it is left to the powers that be, and if they want and need more money because they can there isn't much you can do. Sadly, this is the world we now live in, and really the only thing I can do as an individual is to warn others. So, consider yourselves warned, and I hope this helps someone not get in to a situation, that they can't easily get out of.

IF YOU HAVE A UNIT AT THIS LOCATION LEAVE NOW!!!!!!!! The rat problem is horrific! Rat feces and…read morepee all over our belongings. My husband has had a unit here for almost 5 years and they just recently changed ownership and it just went downhill after that! The smell is awful LIKE SOMETHING DIED AND THEY HAVE TRAPS OUT HOWEVER ITS TO LATE!. Do not recommend this location at all.

Amazing customer service. Jee is super nice and welcoming, a real gentleman. Storage units are nice…read moreand clean.

Each time I patron this location, Jacob and Yvonne far exceed my expectations!! I have witnessed…read morethem clear out a full waiting room and every customer leave with a smile. My reservations are always handled timely, the accessories I need are always on hand, and the customer service is second to none!!

Jacob and Kristeena are very good, the customer is immaculate. I was very impressed! The team…read morework and knowledge of both of them. We went to a storage company prior and the guy who showed us the unit was like "i don't know he just told me to show you". But then we stopped here and they were very helpful and put my mind at ease because it was a last minute decision. They had everything we needed truck, dollies etc. thank you guys and keep up the good work. You are appreciated!!

Had a really solid experience here and wanted to shout out one of the employees who helped me out…read more Deonta was on point. I was immediately impressed by his communication skills. You don't always get that at an equipment rental place... and that was reassuring. I was in a rush to move a piano and he got me checked out quick. Also hooked up my trailer faster than a nascar pit stop. It left me wondering what his previous job was.

They do not honor reservations made on the website…read more I made a reservation specifically for this location. I followed up by stopping in and looking at the RV spot i reserved. I was specifically shown the spot and told I can move in on August 31st. On August 29th I received a call from the locations GM, Sarah. She told me that they could not honor my reservation and that there were 20 people ahead of me at that location. The spot I was shown was already gone. They offered me a more expensive spot in north Las Vegas, and a similar priced spot 10 miles away. The moral of the story is that they do not honor reservations and will wait until the last minute to tell you. The online reservation means nothing.

Jee is so helpful and friendly! He helps me with all my storage needs. I have been renting here…read morefor years! They have very reasonable prices and very clean and modern units! I love seeing Jee there. He always takes good care of me. He has a great demeanor that reminds me of the best customer service managers. You should promote him and/or give him a raise. He is one of the main reasons why I rent here.

Originally chose this location as it's very convenient, plus they had a great introductory price…read more Booked a space completely online (though you can also sign up in person) When we went in the first time, Jee was very helpful in getting us set up with the app and showing us our unit. He knows his stuff! The facility is brand new--and big! They have units of every size, both outside and in climate-controlled interior units. All gates, doors, and the units themselves are accessed through the app--no keys needed! Great staff, clean units and a convenient location just off the 215. I highly recommend!!

I've had my storage for 4 years Kathy is Amazing always…read morevery good vibe Storage is always nice and clean

They never seem to be open during their hours of operation....and they keep raising the rent!!…read more The gate is broken half the time and they lock their dumpsters so you can't even throw a soda can away

5 plus Stars! Dana and Ashley on 8424 Farm Rd, were so nice, and made renting a unit Super Easy…read more Highly recommended.

If I could give the manager 100 stars I would!!! I don't have a unit at this location but I…read morepurchased one at an auction. Normally the manager just want you to pay and get out as fast as you can 48hr or you go through hell with them. Not Dana she went out of her way to make us as comfortable as possible. I wish all managers were as supportive and kind as she is !!

I have accompanied a friend to this storage facility many times. Today, a woman (who I'm guessing…read moreis a manager), was very rude to us. She stopped us and told us after we were inside the facility that we needed to put in the user code for the unit we were visiting. As we had stuff that we were bringing up, we decided to simply enter it when we came back in. About 10 minutes later, she tracked us down and said she was putting in a warning that we did not do it immediately and the next time my friend would be asked to vacate. While the intentions of having a secure environment are great, her rudeness, tracking us down, and scolding us like children is unacceptable. She should be replaced with someone who can be respectful to their customers. Highly DO NOT RECOMMEND!

**update at bottom…read more Gave the extra star only because the unit is clean. 1) when I got my unit and was signing the contract I was told I had to have THEIR insurance. I asked specifically if it was mandatory when she was going over the lease with me and the mgr told me it was. I've never had to have it in the past with any place I rented from. Come to find out that my home owners covers my items at the storage unit. So check with your insurance company before you get their insurance, more than likely you're covered and can save yourself the extra $50 a month. They tried to tell me that most insurance companies won't cover you but that's not true. I talked to multiple insurance companies to confirm. After escalating this issue with being told that their insurance was mandatory I was told I would be refunded for the insurance I paid. Initially I wasn't refunded enough. Somehow they couldn't figure that the amount I paid and the amount they refunded didn't equal up. They shorted me a month.. Had to go to the district manager and he could see I was shorted and took care of it. 2) when we got the unit, the mgr said she was pushing for a military discount and if it got approved she would let us know. Later down the road she called us and let us know that she was able to get it approved and she notated it on my acct. fast forward a few months later, they said there was no military addendum on my acct. umm probably cause the last update I got was the voicemail stating it was notated. They sent the addendum and during this time I got really sick. They kept asking for it when I was sick. I even talked to them and she could tell I was sick and even said in an email to take of my cold(it was covid). Last thing I'm worried about taking care of when I'm sick is the military addendum from the storage unit. I ended sending it to them when I felt better.. Now 9 months later I just received an email saying they're missing this same addendum. Huh? How about check your emails.. you already applied the military discount when you received it back in February. I screen shot the email with the date it was sent I do have the names of both people I dealt with here.. I'm sure when they see this review they'll know exactly who wrote it. Only wrote this review after receiving the email that they're missing the addendum that was sent back in February.. at this point it's one thing after another. **tried calling the number on the reply. It's automated and has the option to speak to my local store mgr. Why do I need to talk to them? I already sent them a screenshot of the first time I sent the addendum. They need to figure it out from there. If I have any other issues I'll update this to a 1 star review. If I could compare this situation to a car, I would consider this a lemon

The number of high ratings and positive reviews for this place is alarming. If I could give zero…read morestars, I would. My storage unit was broken into without any signs of forced entry. Over $15,000 worth of my belongings (not even exaggerating), including sentimental items that had no value to anyone but me were stolen. My lock wasn't broken, meaning either someone picked it or this was an inside job. Despite filing a police report and doing everything by the book, the facility refused to honor the $2,000 insurance claim because there was no visible damage to the unit or the lock. So after paying for over a year, I essentially paid this place just to get robbed. It's beyond frustrating and heartbreaking and quite traumatizing. This facility is a complete joke. Their security is nonexistent, their management is useless, and their policies only serve to protect themselves and not their customers. Do yourself a favor and store your belongings elsewhere. This place deserves to be shut down. Totally unacceptable and still beyond frustrating. I hope this place burns down including the broke jackasses who stole everything from me. Seriously, fuck this place and fuck management and fuck everyone who was involved. Avoid this place at all costs. They do not care about their customers, only about taking your money.

I rented a storage in this facility unit for 3 days. My unit got broken into and our items were…read morestolen. Cubesmart was no help with the insurance we bought and did not refund our money. They stated the cameras did not face our unit so were no help. Very dissatisfied with their corporation. Was in just a few days and belongings gone. Would not recommend and will not get any further business from me.

HIGHLY RECOMMEND! We moved from Las Vegas to South Carolina and did a ton of research on other…read moremoving companies before deciding on Eco Movers LV. Their price was in the middle of the two other companies we narrowed it down too but we decided to do Eco Movers due to our initial reaction of getting quotes and questions answered. They were very responsive and I could tell they were not trying to hit you over the head with hidden fees or additional costs like some of the other companies. Everything they quoted was a set price with no fluctuations. We booked everything a few months in advance to be proactive but Leury and his team made sure to check in with us before moving day. He came by and did a walk through of our 3 bed/2 story home to make sure he and his team had what they needed. The only thing I wasn't expecting was to pay for the blankets used for wrapping, but I take responsibility for that as Leury was not aware that our belongings would be staying in storage, and did not want to remove the blankets so our stuff wouldn't be damaged. I appreciated the thoughtfulness and had no issues paying the extra for that. The guys that arrived to pack our stuff were so nice. We had about 3 guys show up and they did their thing. They made sure to point out any of our furniture that had previous dings or cracks and took pictures for reference. They were super quick and efficient and wrapped our fragile and heavy furniture. We did the packing ourselves and only hired them to move so we appreciated them wrapping things as part of their service. After they were done we were given an estimated time of arrival for our items and as always, they stayed in communication with us along the way. They gave us daily updates of where our load was on the journey. We had someone else be there for when our load arrived and they let us know everything went smoothly! I love how thorough the whole Eco Movers team was. I always felt like my things were safe and taken care of. We also had 2 Jeeps that needed transporting and Leury and his team recommended us to their partner Mark who was equally honest and reliable. They also quoted us fixed quotes without any hidden fees, and stayed in constant communication with us. We met our driver (Enrique) across the street from our neighborhood to drop off our cars. I would note that they need space to unload some cars to put yours on, so meeting them in a more feasible location may be a thing. Thankfully we had a big lot across from our neighborhood so we just walked back after our cars were dropped off. The company used was Onway Logistics. I appreciated them providing a tracking link so you can track your cars along the way. They arrived a day before schedule and we also had someone pick the cars up for us and everything went smoothly. Overall we paid about $11.5k for the whole move. The cars were $1850 a piece and the household move came in around $7800. Again, we had quotes higher and lower than Eco Movers but felt more comfortable paying a bit more for quality service. We highly recommend Eco Movers if it's in your budget, and will keep recommending them to anyone who asks! Huge shout out to Elsa for staying in constant communication with us and being such a pleasure to work with on Leury's team. And a huge shout out to our handy movers Hunter, Jonathan, and Lee for loading our things and having fun while doing it! And Enrique for getting our vehicles there safely! And thank you to Leury for having such an amazing team and system!

Scheduling was easy and the crew arrived prepared. The move took a bit longer than expected, but…read moreeverything arrived safely.