I have to replace everything now all my furniture everything clothing bedding and then they just…read moregave me a 15% up charge for the new year. I think they're the ones who should be paying me for what they did. I paid for the insurance and they won't pay me for it And the owner is just a coward won't even reach out to me. They know my number. Thank you for destroying everything on mine. I would recommend never using CubeSmart. 3345 Medlock Bridge Rd. Peachtree corners 30092. I even have a temperature controlled unit employee quit and left all the doors open and left all the heat and air off. I showed up no one was there and I had to call another store. They did nothing. And of course I gave them a good review when I showed up the first time when moving in to the storage unit three months later when the manager quit and left everything open and all the bugs came in yeah that's when I had a problem and it destroyed everything I owned! They have no respect for their customers and the owner had the audacity to say I gave them a five star when I first got there of course I gave him a five star because he gave us the first month for free and then the manager quit and left the doors open and turned off the air conditioner in the heat and left everything open And damaged all my property

One of the nicest and friendliest storage facilities I have used. Thanks to Angela McCoy (General…read moreManager,) she makes you feel welcomed when you walk in the door. She is always helpful and available when there is a question or issue. And the facility is well taken care of. Better than other chains that no longer have a person assigned to manage the site. Other storage companies are no longer having a 'person' on site, and they have gone downhill fast. We are very glad CubeSmart has Ms Angela. She has been right on top of things. And when I had my hands literally full, she immediately rushed to my aid. You don't see that kind of customer service anywhere anymore. CubeSmart is blessed to have had Ms McCoy there manning the facility for years. Very satisfied as a customer.

Incredibly helpful in picking out the right unit and securing the best possible deal. Climate…read morecontrolled interior storage. Secured access. Very friendly!

They go up on rental rate every 6 months by extreme amounts. The last increase would have made me…read morepay 4 times the amount I started. When you complain about excessive increases they give you a temporary concession and then jack rates up in a few months. I finally told them they were 3 times higher than same size storage nearby but they said it doesn't matter. So I moved to a competitor and now paying 1/3 rental rate. Also location managers are always gone no matter time of day.

Ashley was a big help with me and the place was well maintained throughout the whole building.read more

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I called Morningstar Storage in Lawrenceville, GA, having found them online, to rent a 7x10 storage…read moreunit. I spoke with the manager, Lonnie, about storing a dining room table until my son in Atlanta is able to use it. I did my online research, and the 7x10 monthly fee was $84 (see photo). When I inquired about the 7x10 the manager, Lonnie, quoted me $105 for a 3rd floor unit. After inquiring about a ground floor, Lonnie quoted the monthly rental was $120. I then told Lonnie that online it was listed at $84.00 a month and why the discrepancy? All I received from Lonnie was a song and dance, and a sense of Lonnie trying to inflate the fees and take advantage of customers. No thank you! I took my business elsewhere!

Val is the best!!! Her customer service is phenomenal!! I would highly recommend this particular…read morelocation for all of your storage needs!

They go above and beyond for their customers. The prices are the best around, I shopped around…read morebefore finally deciding to get a parking spot for my 1985 Toyota Minicruiser. They have all my future business. Thanka guys

The level of customer service at this facility surpasses any customer service of any business I've…read moreever dealt with. The price is great. The people that work there go above and beyond for any need. Could not be happier with this facility.

They just keep going up and up on the rent. They added insurance fee on without us authorizing…read moresaying its the policy now. And, chose the one they wanted us to have. Then, if you don't pay by the 8th of the month. They tack on a $42 late fee just to get you to default. This company really wants folks to default. They have no grace period at all. Just run. They are so shady for the prices they charge. I asked several times to fix my insurance on my unit. And, before the end of the month they already trying to file on you. No real management there. No one to make any decisions.

Ladies here are always accommodating . Return calls always helpful . Very professionals and polite…read more. Storage always clean . I left my bed in there for 6 months - no issues, no bugs , nothing. My mattress is as new as I left it

If you're looking to pay inflated prices to have your things ruined look no further. The air…read moreconditioning has been out in the building for at least 2 and a half weeks in 95°+ weather. I don't know how long it has actually been out because on the rare occasions building management responds to my emails they refuse to tell me how long it has been out. They have made no effort to inform renters that there is no air conditioning despite these being climate controlled units. The temperature in the building has gotten up to nearly 105° and likely even higher on the edges of the building since the thermometer is in the middle of the building. Management also doesn't seem to care and is not at all apologetic that they're not providing the services paid for and has given no date for when it will be fixed. Despite Storage Mart corporate responding to my review, I haven't heard from anyone. I called the main number over a week ago and was promised a call from the regional manager but never heard from them. Clearly they have no intention of fixing the AC anytime soon, avoid at all costs!

I would not recommend storing anything in their "climate controlled" units that actually need…read moreclimate control. I have had a 10 x 10 unit listed as "Unit Type: Climate Control" for 2 years and 2 months which I rented to store some items in while constructing a new apartment. We were in and out of the unit often over the two years, but didn't move large items so we didn't notice as mold and rust developed on large pieces. (We were usually opening the unit to add small boxes as we accumulated new things we wanted to store until our new construction was done.) The construction just finished and we were excited to set it up for immediate occupancy to rent out, but will not be able to do so because we will now have to replace and/or clean almost every large item that we stored. An entire antique family heirloom bedroom set with a mirrored vanity is covered in mold. (pics attached) A mattress that was in perfect condition when we put it in storage and had only been slept on a couple of times now has rust showing on the sides where the springs are touching the fabric. A stainless steel prep table shelf and the legs of an EZ Up Pop up tent were covered in rust. At first glance, it looks like there is thousands of dollars of damage. In looking over our lease and insurance, I see that it says that mold (and many other things--such as the rodent problems another reviewer mentioned) are not covered by insurance. And the climate controlled section says: "These spaces do not provide constant internal temperature or humidity control. OWNER does not warrant or guarantee temperature or humidity ranges in the Space due to changes in outside temperature and humidity." They should not call them "climate control" units because they most definitely are not. We could have saved ourselves thousands of dollars and just thrown everything away instead of putting anything into this storage unit.

Hmm came here first because I was looking to purchase some new furniture for my new home and let's…read morejust say this place is a little bit pricey they said they offer payment plans, but for some reason when we were about to apply the guy assisting us automatically said credit needs to be a 600 or more in order to get a good approval which is kind of crazy because I had a friend who had about a four 500 credit score and got approved for a great amount of money for a payment plan so that was a turn off because he automatically just said that which made me leave the store and knew right away. They were too pricey and money hungry but they had some great stuff maybe I'll try again at another time

I had a great experience with Hot Buys. The staff was super patient and never pushy they listened…read moreto what I wanted and helped me find the right pieces for my space. Delivery was smooth and on time, and everything came in perfect condition. Prices were also much better than what I saw at the bigger chain stores. definitely be coming back for the guest room. will add some pics i took