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    Extra Space Storage

    1.0 (1 review)
    Open 9:30 am - 6:00 pm
    Updated 1 week ago

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    8 days ago

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    I had two moves in the last week. Perfect Moving was recommended for the first move last week when…read moreI was changing storage units. They gave me a reasonable quote, the team showed up at the appointed time and expertly and efficiently loaded and unloaded the truck. The movers were friendly and patient. Today I had a sofa delivered to my apartmen. Dealing with the management setting up the move was seem less and the quote was reasonable. I requested the two guys who moved me before. The manager made sure they were available. So glad they were. Goran and his team were efficient, friendly, pleasant, charming and on time! So glad I discovered Perfect Moving. I highly recommend them.

    ***Warning this is a scam, Business is unreliable and doesn't render services*** I Would have not…read moreeven given even 1/2 a star, ... Today I moved without the help of SML....Though we paid and hired 3 movers they were a NO SHOW!!!! Like moving isnt stressful enough, today my worst nightmare came true. Our reservation window was from 9-10 am for movers to show. At 9:59 am I called, spoke to Wendy. She advised movers were on their way and GPS says they "should be there by 11 am". At 10:45 am a manager called us to inform us the driver got into an accident and would not be coming. Our answer from them was, oh maybe someone could be there from 3-5 (another empty promise window). Last words from SML "Good Luck on your Move"...wow!!!! Thanks...wouldn't need luck if your company didn't suck!

    WM Movers

    WM Movers

    3.4
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    2nd time using them for moving my elderly father. They are prompt, efficient, priced fairly, and…read morewonderful people to work with. Highly recommend!!!!

    We were looking for a local moving company, initially we got estimates from some of those larger…read morefranchises. We are SO HAPPY that we went with WM Movers! All of our belongings were in an Elmsford storage facility, 3 total units on the 3rd floor. We called Willie and he met us there to look at what we had, and said he would get us an estimate that afternoon. Sure enough, the quote was emailed that day. His pricing was very competitive. Willie was professional & really pleasant with every interaction we had with him. Carla in the main office called to confirm our move date and all information, she was also VERY PLEASANT & PROFESSIONAL! Two days before the move, we had a change in move dates. I spoke with Carla and she immediately confirmed that they would work with us on the date change. On moving day, the crew was there on schedule (even a bit early). They got right to work- these guys were AWESOME! I was nervous that the way we loaded up our storage units, it might have been an issue, but they were up to the task! The crew manager packed & wrapped our belongings with care. The truck was loaded perfectly and right on time! Once at our home, they started on unloading. They even arrived wearing a fresh change of t-shirts on this hot summer day. They placed everything in the house with care, and they finished ahead of schedule! No items were damaged in the process, what a relief. That afternoon, Willie called to see how everything went- even a follow up call, so professional! We highly recommend WM Movers! They're large enough to handle a difficult job, but still small enough to maintain fantastic customer service!

    Oz Moving & Storage - Upper West Side

    Oz Moving & Storage - Upper West Side

    4.1
    (123 reviews)

    I can't believe I have to write this review, but I figured it was fair to warn everyone who's…read morelooking to use Movage for a long distance move. (We moved from NJ to CA.) (tldr: lack of communication, damaged boxes and furniture upon arrival, poor quality of service) In the beginning, Jeff was very attentive and made us feel like "Yes! This is the quality of service we're looking for in a company!" and the quoted price was great. He told us everything we needed to know about our move and we were excited to move forward. (Disclaimer: Low price is because they have other moves on the same truck as yours. We figured it wouldn't be a problem... it was.) But once we had our stuff loaded on to the truck, that's when it went all downhill. First things first, the pick-up movers told us how much we should be tipping them (they said they wanted 20%), which was extremely unprofessional. I don't mind if they had just mentioned that tips are appreciated, but to have the balls to flat out tell me you want 20%? Really? I didn't hear from Jeff for about a week after our initial pick-up, and when he did respond, all he could tell me was that our stuff was still waiting to be put onto the truck and our 6 day delivery window remained the same. He told me he would update with information when he had some. I asked him if it was possible to get a tighter delivery window once the truck was in transit and he informed me that once we got closer to the delivery window he'd have a better estimate of when our stuff should be arriving. (At this point, we were 9 days from the first day of our delivery window and 7 days since pick-up.) Another week goes by without any correspondence from Jeff. I'm starting to get a little anxious because it's 2 days from the first day of our delivery window and we have no idea where our stuff is. So I contact him again asking if he had an update. The first day of the delivery window is pushed back a day. Still very vague. I ask again if he could provided a tighter delivery window since we're working people and need to make arrangements to receive this move if it does come on a work day. He said he'll try his best. So now it's the first day of the delivery window! Hurray! But silence on Jeff's end. At this point, we figured he'd have some sort of idea where the truck is and have an idea of when the truck should be arriving to us. I email Jeff and no response. I get that it's a Saturday, but if client is paying thousands of dollars to use your services, just a quick acknowledgement would be appreciated. We get a call later that day from the driver saying he's in the area and will delivery the following day or the next, depending on the other deliveries. Okay, great! But why wasn't Jeff able to provide that information to us? The driver told us that they're not actually a part of Movage and they're hired to do jobs within Movage (which was one of the first questions I asked because I wanted to make sure that the move wasn't being contracted out to third parties), so the drivers themselves weren't even in touch with Movage at all. And then our stuff finally arrives... boxes were damaged, wet, opened, our couch was soaked on one side... I'll let the pictures do the talking. The response we get after we express our extreme disappointment is just a very textbook: "I apologize for any inconvenience. This is not the typical feed back we receive from our customers. I will help you as much as possible as I have tried to do from the first time we spoke. I will attach a claims form to this email. Please fill it out at your earliest convenience so we can start a claim process for you. Thank you." If you're looking to do a long distance move, go with Mayflower. We deeply regret not choosing to go with them in the first place.

    I was working with a gentleman named Chris who coordinated my move from New York to New Jersey …read more I had originally scheduled for a move with a property that unfortunately was in a "red zone" where the lender could not proceed with the loan . We had to reschedule with a new property which Chris was able to work with me . Thankfully The guys arrived on time and was professional and courteous to me and my wife . The boys worked hard with my 2 flight staircase and we made everything on time . I would definitely recommend this company to people doing that stressful move ! - Andrew P

    Extra Space Storage - selfstorage - Updated July 2026

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