I purchased a unit from this facility back in 2010. Each month I call in to pay my fee, and…read moreusually, the automated person comes on the phone, and I pay my bill. Sometimes, a person answers, and I just ask for the automated system. This particularly day Eric answered the phone. I was going to ask to be transferred to Megan, the automated system, but he was so lively, and genuinely nice, and happy, I decided to just allow him to do my bill. I really appreciated his positive energy!! It is rare these days!! His energy is unique and appreciated!! Thanks for the exceptional customer service!!!

I came into the facility with high anxiety about renting a storage unit space after seeing a very…read moreunkept not clean unit at another storage facility. Stacy was so supportive, nice and pleasant. She showed me a storage unit that was very clean and nicely kept. She took her time to explainprocess of renting a storage unit and gave me multiple options to allow me to choose the best option for me. After talking with Stacy I rented a storage unit the same day and feel very confident that I chose the right place to store my belongings. We even got a chance to talk about why I was needing a storage unit and she told me she was proud of me for the decision I made. THANK YOU STACY AND SO PROUD OF YOU!

I have been a tenant at this site for many years. Neil, is a treasure and he has always been…read morefriendly, professional and helpful. He has made this experience easy and stress free.

I've been with Public Storage for 8 and a half years, and I can honestly say their customer service…read morehas been consistently excellent. More specifically, Neal is always professional, friendly, and willing to go the extra mile to make sure everything runs smoothly. Over the years, he's made the storage process simple and stress-free, whether it was answering questions, helping with unit access, or just being welcoming whenever I stopped by. Staying with them this long speaks for itself -- I trust them with my belongings and appreciate the peace of mind they provide. Highly recommend the Public Storage in Merrillville to anyone looking for reliable service and great people! You are appreciated Neal! Thank you so so much from Doris.

absolutely the worst u-haul ever. They are severely understaffed. The truck they reserved us was…read morecompletely buried in the back of the lot. When you go to the office for help, they act like you're speaking a foreign language. Many customers came and went while we waited for help. It took us an hour to leave with the truck. Please, do yourself a favor and go elsewhere.

This location is full on nothing but CROOKS! AVOID AT ALL COSTS! They quoted one price over the…read morephone but another when I went to pick up the truck. I only used the truck for about 4 hours, but they charged and claimed that I kept the truck for TWO DAYS! I was then told that they sent the issue to collections, and we weren't even doing business with them for no more than a couple of hours! A family member of mine had their belongings stolen and sold for pennies on the dollar and only informed about it AFTER it was sold! I will make sure to report this farce of a business to the BBB as they are robbing people of their hard-earned money!

I wish I could give a zero star rating. RUN! Do not use this storage facility. Upon closing out my…read morerental unit, I was due a $225 refund. It has been 4 months since I closed the unit and still no refund. I have called 14 times since then and I get the same run around excuse: "they are looking into it". It is amazing they charged my card instantly when I rented the unit but 4 months and over a dozen calls later and I can't get the money back that I am owed. I've asked to speak to a manager 7 times and each time I am told there isn't one available. Awful, awful customer service. STAY AWAY! There are plenty of other storage companies out there that actually provide quality customer service.

Renter's beware this company will consistently raise rent ! I have rented for two years now and…read morereceived notice annually for an increase citing operational "cost" Also note several storage isles flood with water after it rains so you will be standing in water while accessing your storage unit. On a positive note the Manager is very nice and responsive she she get 4 stars and my review is not a reflection of her , but of the company. 1

Quoted me a price and 2 months later raised the monthly fee by 50%…read more I moved out a month later with written notice and email receipt. Then a month later, they kept texting, calling and emailing me saying that I was late on the rent and was going to be charged late fees. I talked to customer service who said they would "look into it". I said the unit is empty and they said "we'll see". Then I keep getting texts telling me I'm still late on rent. Apparently they have no internal system or communication to deal with a move out. They have plenty of automation to take your money and raise the rent though. I will stick with a reputable company like Public Storage from now on.

Of all the area storage companies, CP Self Storage had the best price for the size unit I needed. I…read morecouldn't believe the difference in pricing! Then today when I called in to cancel my account, I was told normally there is a 10 day notice required due to my auto-pay status. Nicole was able to have my auto-pay shut down immediately and waived the 10 day notice requirement. Great pricing, excellent customer service - the property is tucked away, well-maintained, and most definitely secure. Should I ever need storage again, I will definitely be returning.

From the owner: Low Month Rates Available…read more Crown Point Self Storage offers a variety of convenient, safe and affordable self-storage solutions for your personal or business needs. More importantly, our staff strives to provide the best customer service possible, ensuring your storage needs are always met with a warm welcome smile. Renting a storage space at our facility is quick and easy. There's no deposit, no long-term commitments, very competitive rates, and we accept all major credit cards. At Crown Point Self Storage we provide state-of-the-art security, featuring controlled gate access, recorded video surveillance cameras, and a dusk to dawn lighting system. Our professional staff takes tremendous pride to ensure the facility is always clean and that your needs are always met. When it comes to deciding where to store your personal or business items, you can rest easy knowing that Crown Point Self Storage has a storage solution for you.

Alan and his crew provided a great moving experience. They packed everything safely and loaded and…read moreunloaded the truck promptly.

Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!