I would like to express my gratitude to Melanie at Drive-Up Storage. Her assistance has been…read moreinvaluable; she demonstrates exceptional knowledge in her field and provides exemplary customer service.

We rented a storage unit in Norwalk, CT at Drive-Up Storage on Wilson Avenue. The women behind the…read moredesk, Melissa, was so helpful and patient. We reserved online and she helped us when we got to the site on Wilson Avenue. She showed us where the unit was and told us all the helpful information about the facility. We moved in a couple of days later and Melissa was there and was very helpful. Since this is the first time using this storage company we were a bit nervous but Melissa was incredibly helpful. Melissa, Thank You so much for all your help. We would recommend this storage facility.

Mouse infestation and they tried to charge me for something that this infestation destroyed, that I…read morewould've otherwise had someone come pick up to purchase. They claimed I left it in my storage unit (which wasn't true), and charged me for another month. The manager is nice, but this was unacceptable.

I fully rented a unit online. All I needed when going to the location with the access code for the…read morebuilding and to be able to put my lock on the storage unit. It took over 2 hours of waiting to get this completed, they have too little help working at the facility !!

We had to use their services to rent a vehicle in order to make a move and the ease of being able…read moreto do everything online was great. My son took care of all the reservations and it was easy to get in and out. They would have gotten 5 stars if not for the unwelcoming attendant who assisted us when we were returning the vehicle. But overall the experience was pretty much easy to get in and out.

Tyrell & Myra were excellent, professional and sooooo knowledgeable! U-Haul better be paying them a…read moregenerous living wage because they freaking AMAZING! I rented a truck to move my goddaughter into storage since she's on college break. I ended up needing a storage unit at the end because the storage unit I rented (from a competitor) was a whole scam and was demolished. So Tyrell & Myra saved me again. The truck and storage unit were just what I needed. Truck return was easy. The facility is spotless and feels open thanks to the windows around the perimeter. The bathroom is huge and spotless (first time I've ever seen a clean U-Haul bathroom). Tyrell & Myra were handling calls, doing their duties and working the counter. They're the reason your customers use this location so I hope you treat them like the blessing they are to everyone!

I have moved several times in my life and have never had such a great moving experience as I did…read morewith Desrosiers. The crew was exceptional. They worked non-stop and were extremely efficient, polite and courteous. I was out of my old house and into my new address in one day which was quite an accomplishment. I would highly recommend Desrosiers. Linda W.

I just moved for the first time in 25 years. I cannot express how much I love Keith and his crew…read more Each mover was absolutely incredible...professional, careful, willing to help with anything and everything. They brought my stress level way down during a very emotional and exhausting time. I am a Realtor in CT and will be recommending them to everyone. The best of the best!! Thank you guys! D. Donohue

I previously had a storage unit somewhere else for less than a month. I decided to look around and…read morestumbled upon cube smart. I've always seen it in passing I decided to check their rates plus it was a better location. I immediately felt safe, you have to put your code in multiple times the sense of security is so much better compared to the last place. There is good lighting, they have elevators, it's clean. The staff was nice Yamelis had great customer service she told me all of the important information and answered all of my questions. She was great! I would definitely recommend! It's such a difference coming here and I'm so happy I switched over.

We had to find a trustworthy self-storage unit pretty quickly when my uncle passed away, as we…read moreneeded to move up his personal belongings from Florida and store them for a while. Most of the places up by us in the Woodbury-Waterbury area looked sketchy, were in possible flood zones, or were dirty...so we went south, back to our old neighborhood, to check out CubeSmart in Shelton...which we had passed by for many years. This place is SO CLEAN! We chose a 10x20 climate-controlled unit and are very pleased so far. Everything is very secure and it doesn't feel like walking into a horror movie. Ha ha. The staff has been very helpful and accommodating, and when we had some minor drama with the movers, they assured me that everything we were promised from them would go as planned...and it did. They genuinely cared about our situation and we appreciate it very much. Every time we walk into the office, we are greeted with a smile. We highly recommend this location.

Well, when a professional moving company comes to your home to give you an estimate. They should…read morefollow up with a quote in a timely matter or they should communicate if they're unable to do so..

First of all, Jonathan was able to get me on his schedule last minute. He quoted a flat rate based…read moreon what I thought I had in an apartment I was not wanting to go to by myself due to come conflict. He was reassuring and extremely polite. I underestimated the amount of things I had and he was able to adjust my cost accordingly and fairly and do a second trip for me! I am so grateful for him and his team. I will be recommending and using again!

This place is like every other storage place, lures you in with a cheap rate, then raises the rate…read moreevery few months, and on top of that, there's a whole bunch of surcharges. Who's heard of an energy surcharge? And why do I have to pay it? Who knows. Insurance - they charge an extra $12 insurance for "my protection" and will only take it off when I send my renters / house insurance. Why does it matter? If I don't have insurance I lost my stuff. If I have insurance and something happens, my insurance company will still handle the insurance, whether or not I showed you a copy of my insurance. My insurance on my personal items should not matter. It's just another way for them to charge extra fees and make it difficult for you to remove fees. If there's a way for them to rip you off, they will.

Amazing facility and staff! Highly recommend for any and all storage needs…read more Staff was so accommodating and the facility was cleanest one we've seen.

We have used Westy storage in Fairfield for many years John…read more& Lyndi are the office people and very helpful and always friendly. The facility is always immaculate and the bathrooms are the cleanest I have ever seen! Highly recommend Westy storage.

Absolutely the best. Very prominent location in Fairfield. Building feels like a 5* hotel, roomy,…read moreimmaculate. Easy check in process with very pleasant and welcoming check in person. He even stayed late when mover was still bringing items after closing time. Easy process for mover to get to loading area, enter building, get large carts to wheel to storage unit. Comfortable and very attractive waiting area for unit renter to sit. Storage units easy to get to. Many on main floor, others require using an elevator. Well-designed with metal walls, tall doors to allow big furniture to be wheeled in, high ceilings to provide extra space. Good lighting, heated, well worth the price for all these amenities. Rest rooms clean and well-equipped, well-located. Alice K. for Kings Highway Westy