Excellent service and communication. We had an unexpected issue (through no fault of Access Self…read moreStorage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond!

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

Good storage space with real 24hr access. You can come in at any hour, which is untrue for most…read morestorage spaces in the city. Everything runs through an app. It's also nice that there are rentable uhauls at this location. Makes it super easy to move stuff in and out, and the location is clean. Haven't run into any issues with pricing yet, like other reviews mention, but will absolutely update if I do. Worth if you're looking for flexible storage options. Just note that it's a little awkward in location.

I was very disappointed with my experience here. I had a reservation and was told I had 7 days to…read morereturn and finalize the price. I came back today, within the timeframe, to find my reservation was gone and they would not honor the previously quoted price. The representative was polite, but ultimately unwilling to correct their mistake. I found this to be poor business practice, so be cautious.

In today's world, where there is a severe lack of customer service, well, everywhere, I was…read moresurprised and delighted to have one of my best recent customer service interactions at Storage Sense! We've been renting a unit for 18 months, and everything about this company is top-notch, from the cleanliness of the facilities to the pleasant, and extremely helpful, front office team. I feel like my belongings are in great hands here, and I'd highly recommend to anyone else looking for a storage facility in the area. Shoutout to Laura, who has been an absolute pleasure to work with!

When I was looking for a place to store my things, other places had the same 10×10 for a lot more…read more Not only were other places price more, but they did not have climate control at that price either. When I needed help with my many questions, they were willing to answer them all. In person or on the phone, before COVID 19, customer service was what I expected it to be, courteous, friendly, and above all else respectful. I'm glad I didn't go with my first this time. Thank you their team of professional staff, I would recommend them to others who is looking for a place to store their things.

Big Apple Mini Storage has been an incredible supporter of Blacklining Foundation and the…read morecommunities we serve. As we work to distribute essential donations throughout marginalized areas in New York City, having a secure space to store these items is crucial. When we reached out for a discounted rate while preparing for our 2nd Annual Financial Literacy Summit, not only did they accommodate us, but they also provided an in-kind donation--a true testament to their commitment to community support. Big Apple Mini Storage has been a part of our community for many years, consistently showing up for organizations like ours that are working to break generational curses and build stronger, more financially empowered neighborhoods. Their generosity ensures that we can continue our mission of health, wealth, and legacy, and we are beyond grateful for their partnership. If you're looking for a storage facility that truly cares about the people and organizations in New York City, Big Apple Mini Storage is the place to go! Thank you again for your generosity and continued support!

great service at the lowest price I could find. The owner and employees were all super nice and…read morehelpful and made moving the easiest experience it could be!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.