I rented a truck and selected to reserve a storage space just in case I needed it, in which I…read moredidn't. A week later, I received a charge for the storage space that I never retrieved. I never even walked into the place, signed any documents, nothing. I called to inquire about it and the business lines are forwarded to the cell phone of Mike Josefik. He answered the call and told me I'd have to call corporate in another state for a refund. The number he gave me was a telemarketing number. I called him back and he starts to screen my calls and wont answer. I've left him messages and showed up at the storage and it's closed. I've even called from my job and once he hears my voice he hangs up and wont answer again. I tried searching for a corporate office and I'm coming up with a blank. Don't rent from them, they are scams!

I wish there was a lower grade to give this storage facility. I have reached out to this business…read moreto try and handles this amicably, but the manager literally cussed me and told me to shut up. This business is the worst I wouldn't recommend them to a homeless man needing to stay somewhere. Not only did she tell me to shut my G* d D*** mouth she hung up on me and told me I was stupid for not understanding what she was trying to say. So, I own a moving company and realized that I had been being charge for storages I was no longer utilizing in the amount of roughly 5k. I spoke with management and not once did we receive information about closing out the storage. I told her that if we did, we would have informed the facility (All this after receiving a call from one of the associates working at Linden self-storage back in July and we informed him we were moving out he never said that there was anything to do and thanks for letting him know) .But after telling the manager she says I don't care you are not getting any money back and basically tell me that she is the manager, and she doesn't care what anyone has to say she will run the business the way she wants, she didn't even send proof of the emails. Normally I'm not appalled enough to write a review, but this company needs to be shut down and closed if that the way they do business. All I want is my money returned to me for storages I haven't used in over 5 months I don't even want an apology and LINDEN SELF STORAGE you all Are a F rated business period because your employee!!!!!

Still use this facility and have no problems. So helpful that they offer 24 hr access .read more

I just closed out my storage unit after occupying it for almost 1 yr. It was a great experience and…read moreI very highly recommend this storage facility for several reasons. INDOOR UNIT CLIMATE CONTROL - very important to me because I had stored furniture in the unit. LOCATION - Very easy to locate, lots of parking, nice neighborhood CLEANLINESS - Extremely clean and well maintained SECURITY & ACCESS AVAILABILITY- Cameras and a secure code operated elevator with 24 hr access to the elevators. Units on upper floors are only accessible if you have a security code for the elevator. SUPPLIES - Free Flatbed dolly carts to move your stuff and lots of packing supplies for purchase MANAGEMENT - Cesar Flores is very friendly and always there to help. He is knowledgeable and will work with you to ensure your satisfaction.

Honestly, this place is absolutely useless when it comes to helping customers and the main customer…read moreservice line is just as unhelpful. They will change your payment date without authorization and give you hidden fees and upcharges without cause. I have been renting here for 3 years and not sure why I've been here this long to be honest. Storage facilities are shady as it is and this place just doesn't help the cause.

they raised my price unit without notification. had damages on my stuff , they could not care a…read morefuck less. if this is the only option for your to storage your precious stuff, just burn it.

Can not recommend this place…read more I ended up needing another 2 storage units in the area because my original storage place ran out of units. Ended up at this facility. First spend at least 45min. in the office trying to handle the paperwork with a distressed representative. Afterwards I was explicitly told to ensure to cancel the unit certain days ahead. When time came to cancel the unit I called as advised and was told to just drop by the day off. When I cleaned out one unit and went to the office to cancel, the same distressed employee (no handling another customer at the same time) had me sign a paper and told me I was done, no further action required. When it came time to pay for the unit, I logged online to pay and noticed that the wrong unit was cancelled. I called and was told: "Oh yea, good thing you called, because we were going to break the lock tomorrow and get the stuff out." When I then raised my concern with this process, I was told the representative would call me back to let me know how to proceed. That I might get a month free. Once the gentlemen called back, I was asked to come in and pay the full price as they had to issue another lease. At the end of the day, I was so frustrated with the whole thing, I paid and just hung up. No apologies were extended to this day. Unbelievable. One day later and they would have had my items auctioned off. Incredible. I can recommend the All Seasons Self-Storage. Very friendly and personable. Great people and excellent service. NO issues at all. They know me by name ;) http://www.allseasonsselfstorage4nj.com/

I do not recommend this location to anyone in a hurry. This week has been very busy for me, I am…read moremoving. I made a couple appointments but had to cancel them due to the fact that my belongings are not in my car but a family members van. I have to wait for them to allow me to use their car. I called yesterday after running up and down doing required documents for my transition to a new place and location. I called and told them that I will have to come in tomorrow and the guy said he will be there at nine. I wasn't sure that I can make it but I said I will try. Well today comes and I did not have the availability to be there at that time. I waited til I could have access to the car and rushed down the highway at 4:10 to reach the place. The place I am coming from is 30 minutes North from the location. So I tried to reach before closing at 5. I called the service and after being transferred twice I spoke to the manager that was there. I told him my name and that I will be there asap and apologized for being so late, which was 10 minutes away. He immediately told me in an extremely condescending raised voice that I should have called and I would have been there earlier. Both me and my mover was shocked. I had him hang up as I was driving. I did not drive all the way there to have to interact with a sassy staff.I do not feel safe leaving my belongings to a place that shows hostility to me over the phone. I haven't even signed my name to a contract and I do not have to deal with this, I am already stressed out by moving! My former roommate who is touring Asia this summer was going to choose to store her things in the same company and location but a larger storage, so we can drive together and it was a good price. I told her don't, we rather pay more to get better kinder customer service. Looking at the other reviews I was not the only one who had to hangup due to the rude staff out of frustration. This is a reoccurring thing with this location and needs to be looked into.

10/24/2020…read more Very very unprofessional and based on the reviews I've read, are a complete fraud and Thief. BEWARE! NOW ON Uship trying to SCAM, Harassment done by this company, when they contacted me on Uship to bid a job. I did NOT and NEVER contact them EVER. Love to harass If you do not provide a price for your listing that allinthefamilymovers like. This individual will actually comment rude statements and be very aggressive. Instead of just stating what he would like to offer for the job, as I suggested he do, because I was still willing to work with him if the price was fair. Considering the many jobs available on Uship he has the time to be a complete troll. After ignoring him, he proceeded to comment yet again to continue to be rude.

Worst experience ever. Got 2 quotes, the final cost was double the first quote. The movers…read morearrived 4 hours late with insufficient packing, consequently, antique porcelain and glass arrived broken. Customer service laughed when I called to complain. I was clear that only a small truck could be used to deliver due to hills and narrow roads, they sent an 18 wheeler and that caused additional delays. Management had assured me that my furniture would be delivered in 5 days, it took 4 weeks. Save yourself and USE another mover.

Where do I begin? I've been going through some personal issues with a divorce on the way and an…read moreillness that my soon to be ex-wife has. In addition to that, I travel oversees for work all the time and for the sake of time zones and such it's difficult to get a hold of me over the phone. I understand I have an obligation to pay my bill. I always catch up and pay my bill. I no longer live in NJ and the person who was supposed to pay for the unit is ill at the moment. I take care of my expenses where I live and her expenses as well including medical until the divorce is settled. I kindly asked to allow me to catch up in a week as I've been overburdened and not even present in country in most weeks of the month. This was their response: The account is 34 days past due. There is a balance owed of $265.78. Please note that there is only one day left to make a full payment. The account will be going into foreclosure as of 06/17/2019. And a $110.00 lien fee will be added. That would bring your amount to $ 375.78. Please don't make it to 35 days. I can make a note into your account stating that you will be making a payment on 06/21/2019. But, the balance of $375.78 must be made in full. Please note we no longer accept partial payments. All payments must be made in full. Well.. I believe a little room for flexibility would have helped my situation as I have every intention of paying this debt and maybe even use the unit until the divorce is settled. Now, Cubesmart's management's lack of empathy made me want to end business with them and write as many reviews as possible for the gross display coldness towards someone who is having a hardship. The only resin I I'm giving a 2 star instead of 1 star is because of a manager Mamés Shirley. She's awesome and very kind.

Had a great experience with the CubeSmart in Elizabeth. Everyone who worked there was extremely…read morehelpful and the place seemed as clean as you can get for a storage facility. If I need to store stuff again I'll definitely be back

Jessica is very nice however this place is dirty and mice infested! Upon moving my things in there…read moreI noticed I'm exhausted corner there were mice droppings, also on the first floor it is filled with sticky mice traps which was a red flag. They refused to give me any money back after I informed them about this! Stay far away from this place!!!

Not a "Secure Space"…read more Exterior building doors do not lock. No cameras in the building. Storage units are not individually alarmed. Hinges to the units are on the outside of the storage unit. The only person with my gate access code was the only employee there who generated it.......

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​