So far, so great. Tony made signing up and moving in easy peasy (though I do think you should be…read moreable to use the forklift for items you bring later, since a ladder up to the second story is dangerous with lamps, etc., in hand). Good price, good move-in deal, friendly atmosphere, feel like it's safe for the duration. Do worry about the heat since there's no temperature control and the gates are up during the day but gotta believe it's all going to be there in mint condition when I return for it.

So one might think, why review a storage facility? Well I'll…read moretell you. A-American self storage is a large facility with lots of options for storage space. They have options on pricing and they are super easy to deal with. Everything is upfront with no back end surprises. Tony is the manager and my point person, he's very knowledgeable and professional, plus a super nice guy. I feel all of our possessions are very safe and I appreciate the two lock system they use. If you need a storage unit check out A-America the hours are convenient for getting to your unit and the process is easy and secure. Based on my experience whenever I need more storage in the future, I will always use A-American. Ask for Tony. He'll hook you up.

Walked in today needing a storage unit. JB greeted me and made me feel welcome. Helped me get…read moreexactly what I needed. Great place!

Came in today and JB was awesome. He is very helpful and attentive. JB made the process very smooth…read moreand easy, he is very knowledgeable. He made a tough day a really good experience for us , so definitely recommend checking this place out.

Hyrum was very helpful when we went to close out my mother's storage unit. Thanks again for the…read moregreat customer service!

I just want to rave about Regina! What a beautiful and vibrant soul. She operates that facility…read morewith such pride and professionalism. She's very positive, friendly, helpful and knowledgeable. Made our experience a great one. Will definitely recommend/refer this particular location because of Regina! Also, very clean and organized facility. Plenty of parking. Many restaurants and entertainment all around!!

This has been the worst experience I've ever had with a storage company. Our unit has flooded…read moremultiple times, and while we were offered a different unit, it was only at our own expense. It is moist and mildewed in my unit and smells when you get off the elevator. Then in February, we were robbed, and we just found out TODAY 7/19/ 2025--months later--when we discovered a brand-new Public Storage lock on our unit. We reported that our key no longer worked, only to be told our UNIT had been broken into. Shockingly, they had video footage of the robbery. Even worse--they never contacted us and failed to file a police report, despite knowing that several units, including ours, were hit. We were told someone allegedly rented a unit just to get the gate code and access other units. The contract they make you sign conveniently removes all liability on their end, while prices keep increasing--I'm now paying nearly $500 a month. Their only solution? "Call the insurance company." Absolutely unacceptable. At this point, I'm questioning whether this is an inside job. Beware of this company.

I have been on the hunt all week for a very specific storage unit size with no luck--until…read moreyesterday morning when one finally became available. I didn't waste a minute and headed straight over to check it out. That's when I met John, and let me just say: he's the reason this review is getting five stars. From the moment I walked in, John was welcoming, patient, and incredibly helpful. He took the time to answer all my (many) questions, showed me the space, and even offered smart, practical advice on how to move in efficiently. His level of customer service honestly blew me away. To be completely honest, I've never had high expectations when it came to Public Storage--past experiences at other locations were less than stellar. But John completely flipped the script for me. I actually had two other reservations at competing storage companies that I fully planned to visit, but after meeting John and seeing the Cotner location, I canceled them on the spot. That's how good the experience was. If it were my business, I'd consider John a top asset. Someone give this man a raise--he's setting the gold standard for customer service.

What is going on with prices!? This is a freaking JOKE. Self-storage has LITTLE overhead costs, and…read moreyou are bleeding paying for a box of space! OVER $200 a month for a 10x10!?!? It makes more sense to pay that towards rent to move into a bigger apartment! What happened to reasonable prices? A 10x10 should cost around $60 a month. I cannot believe people are actually paying these prices.... use that money to move into a bigger home or buy a shed at Home Depot (for those who own houses). This is a bloody joke. If these places are really getting away with these insane prices, it is because people are willing to pay for it... guys, use the money towards renting a bigger place with storage.

They NEED a bathroom on every floor Warn about 26 ft…read moretrucks entry Too narrow lanes for a 66 year old woman to maneuver over head beware! There is no elevator Not for big Jobs as far as maneuvering . First month deal is NOT a deal ! Don't stay past 6pm or you will be charged $25 every 15 minutes I'm getting out of here as soon as possible . # Deal no Deal !!! Space smaller than I had 10 by 20 not able to store my things the same wound up getting another space to accomadate my original move . They went up on bill $40 before 6 months not even a year and first month was not free so I wound up paying more than I bargained for in the long run too soon. Don't bother asking Manager or supervisor to have compassion They will tell you sorry Charlie and tell you the staff are kids who must leave on time to catch the bus as reason they charge $25 every 15 mins you delay . READ the FINE PRINT !! Don't just sign I'm trying to beat the clock and GET OUT !!!! ASAAP ! Nice on the outside clean on the inside but don't look for any flex on their contract . Just sign shut up and pay !!! Pay pay ...

I had a frustrating experience at this location today…read more According to the hours listed on the app, the gate, and the office door, the facility closes at 7:00 PM on weekdays. I arrived today (Wednesday) at around 6:47 PM, thinking I was still within the posted hours. I only needed to quickly purchase a box and access my storage for a few small items I even mentioned I would be in and out. However, the employee on duty a white male, late 40s, who rides a motorcycle and was handling closing told me they were already closed and that access ends at 6:45 PM. He refused to allow me access to my storage unit. The only thing he did allow was for me to purchase a box, and even then, I was told I could only pay with a debit card because the registers were already closed. If access actually ends at 6:45 PM, then the hours should reflect that everywhere (app, gate, and office door). It's frustrating and misleading for customers to show up within posted hours and be denied access. I understand people want to wrap up their workday, but consistency matters. I'm hoping this gets addressed so other customers don't run into the same issue.

Horrible.They keep raising the price 50o% and you either move the staff to smaller unit forcing…read moreyou to pay $29.99. Again. These people are not very fair and they hire a new guy that kept me waiting for more one hour to give me the lock.Them the door was not able to shut down and George keep accusing us to have breaking the door and we didn't open the door when we came in.Horrible experiences.George try to fix it but didnt try hard enough.if it wasn't because my worker fixed the door i would have to move to another until after spending 2 hours moving from one unit to the next.Very stressful situation dealing with George. A very pleasant experience dealing with Terry and Eric.

Many items big and small, Antwone, Kevin, and Nathanial got…read morethem all. Efficient, friendly, fast, and funny I'm recommending clutter to all my friends, honey.

Tyler Jamison Tylor Johnson…read moreBrandon Espino Were great will strongly recommend with definitely recommend to family and friends very professional and oack my items with care, packing completed in a timely manner.

Cece was super nice & attentive! Definitely deserves 5 stars , really recommend this placeread more

Absolutely horrible experience for just the 3 months I was here. Very unprofessional. Several times…read morethe elevators were not working and only one worked. The first one if you had parked at the back near the third building you didn't know the elevators were out of order until you walked up to one. Super annoying. They adjusted my bill for two of the months but to have the elevators not working on different days. Random days that I would show up constantly. Just unacceptable buyer beware!!

Nathalie was so wonderful and patient with my questions. She walked me through every step of the…read moremoving process and followed-up with phones calls for my convenience. I would definitely come back and rent another space with Public Storage entirely based on Nathalie's customer care!

Amazing service, spoke with girl cece .polite. When she has some customers on the phone , she'll…read moretry multi-takes with other customers. Keeping the storage space very clean. Value that could talk to her more

I walked into Box City planning to buy about 10 boxes so I could ship some products out of state. I…read moreasked one of the staff members where I could find a specific box size, and he immediately asked if I needed help with packing. I had no idea they even offered packing services. I told him I had a bunch of items already boxed up in my car that needed to be repacked properly for shipping. Without hesitation, he offered to help bring everything inside and asked if it would be okay for them to repack everything to make sure it was secure and shipping-ready. Since it would have been a lot of work for me to do myself, I gladly accepted. I asked the front desk for his name -- Suhan. Soon after, another team member came out, helped bring all my boxes in, consolidated some of them into larger boxes, packed everything professionally, and got them ready to ship. Since I had arrived close to the end-of-day shipping cutoff, Suhan even told me he could personally drive my packages to the UPS center to make sure they went out that same day. That level of service is rare. As a business owner myself, I pay close attention to customer service, and the service I received here was truly exceptional. These guys are professionals and clearly care about their customers. From now on, anytime I need to ship something, Box City will be my go-to place. I highly recommend them to anyone looking for reliable and outstanding service.

Very nice guys, very helpful, they work to find you the perfect boxes. Every time I'm there, I…read moreleave happy.