Excellent customer service and selection, thanks for delivering my bubble order that wouldn't fit in my tiny car.

I walked into Box City planning to buy about 10 boxes so I could ship some products out of state. I asked one of the staff members where I could find a specific box size, and he immediately asked if I needed help with packing. I had no idea they even offered packing services. I told him I had a bunch of items already boxed up in my car that needed to be repacked properly for shipping. Without hesitation, he offered to help bring everything inside and asked if it would be okay for them to repack everything to make sure it was secure and shipping-ready. Since it would have been a lot of work for me to do myself, I gladly accepted. I asked the front desk for his name -- Suhan. Soon after, another team member came out, helped bring all my boxes in, consolidated some of them into larger boxes, packed everything professionally, and got them ready to ship. Since I had arrived close to the end-of-day shipping cutoff, Suhan even told me he could personally drive my packages to the UPS center to make sure they went out that same day. That level of service is rare. As a business owner myself, I pay close attention to customer service, and the service I received here was truly exceptional. These guys are professionals and clearly care about their customers. From now on, anytime I need to ship something, Box City will be my go-to place. I highly recommend them to anyone looking for reliable and outstanding service. read more

Very nice guys, very helpful, they work to find you the perfect boxes. Every time I'm there, I leave happy.

I've been coming here for over a decade and these guys are consistently friendly and always have what I need. There's also easy parking in the back. Love supporting a small business. read more

excellent service always. Friendly courteous knowledgeable. I am very grateful. Thanks to all the great employees.

My packaged was delivered here due to not being home. The gentleman working today was helpful and quick. I had no idea this place existed so next time I have something to send out I'll definitely stop by here! read more

They have a great selection of boxes. Had everything I needed and more. Also had good deals when buying a lot.

My bff was overwhelmed getting ready for a home renovation/painting project...she was frustrated and stressed out about putting everything in boxes so the contractor's people could be able to start. So, I used the " google" and found a neighborhood business on Westwood blvd only 10 minutes away from my home. Well, I walked in here and was immediately helped by EDDIE. I must've looked like I needed it :))). Within minutes, he took me over to just what I needed ... boxes that don't need tape and easily can be assembled. He showed me exactly what to do and it put a big smile on my face. I call that excellent customer service... So, if anybody you know who might need anything pertaining to shipping, packing and supplies, head on down here. Plenty of parking in the back and you will thank me for making your life a lot easier. Highly recommended and I promise you will be smiling when you leave ! TIP: take photos of your rooms' contents, where art hung, order of the books on your shelves, pantry contents and inside your cupboards before painting or renovating... {I think you all catch my drift] you will easily be able to put things back just like before ... NO STRESS!!!! read more

Terrible I came on a rush to purchase a box and the place is closed even though it's clearly advertised on the website open at 10:00 am. Not good hope I can make my delivery on time.... read more

These guys are great. Very nice staff, a new rewards point system, helpful with regard to choosing what you need, and a very good return policy for unused boxes. These are my go to guys. Selection is amazing (there are boxes for things there that I never knew you needed boxes for) in the value is fair pricing. Not just for when you're moving, I also have gift boxes... Heck, there's even a section of the store I've ever been so who knows what treasures are there. read more

Came here on a Saturday, however google maps said they open at 10am, but Box City is open at 9am Saturdays (westwood). I need to get a small box to ship out a return, the staff helped me to find the correct size. FYI, there is a $5 credit card limit for purchases here. I also needed packing tape, so it worked out for me. They have plenty of selections for all your box needs. read more

I have been buying boxes from this location for at least 15+ years and I believe the store has gone through at least 3 different management or ownership changes since than. I have never had any problems and have always come out of the store happier than when I arrived because of the great staff. The last time I was in the store it had been completely rearranged-Love It, Love It Love It. My goto store for bubblewrap, packing foam, and specialty boxes. read more

What a great place!! I came in looking for a box to ship an item I sold on eBay. An employee told me they did packaging and shipping internationally, So I got a quote. I ended up shipping my items with box city via DHL to England. 3 day arrival time! eBay's shipping said it would take 2 weeks with the post office and it was about the same price for the shipping alone. Great service. The packaging was excellent, they used bubble wrap, styrofoam and packing peanuts inside the box. Thank you for making this process easy! read more

I love this store. The are always stocked with everything .Incredibly helpful. I would visit anytime you are moving or just for a gift.

They lock the doors before they are actually closed. Annoyed of course after rushing here. Please honor your posted hours or just close earlier. Prices keep going up as well. If you're not buying more than a dozen of something, it can add up fast. I generally come here for the convenience, but I'm going to find a new box supplier. read more

Staff is excellent and incredibly knowledgeable. I was in today around 2pm and Jefferson went above and beyond in helping me with my purchase. He did an amazing job. read more

I've been to this location few times, always to pickup packages. Each time they've been quick, helpful, and courteous. Today I went in to buy a couple of boxes for some oddly-shaped Christmas presents; the store was fully-stocked, the labels were easy to read so I could match my measurements to what they had, and the prices were reasonable. When I was ready to go, I went over and stood behind the customer who was already being helped at the counter, and immediately another employee waved me over to the next register. They asked if I found everything alright and they were very pleasant. I was in and out of the store in less than 10 minutes, and most of that time was me deciding what to get. Great experience and exactly what I needed, will definitely be back when the occasion arises. read more

Box city has every size box on the planet! Just go if you need a box. Plenty of free parking in the back. The staff are super friendly and uber helpful. Their prices are very fair. I am a happy camper! read more

I have used Box City for wrapping and shipping art on numerous occasions. They are professional and go out of their way to work for the needs of their customer. I cannot say enough good things about their service. read more

Box City West LA has been amazingly helpful on the always stressful experience of moving out of town. Eddy guided me through the choices I made and gave the best advice on how to deal not only with packing, but with every subject related to moving. Thank you! read more

Super helpful, really put in the effort to explain my options for shipping boxes to NYC and ensured I got the best price! Highly recommend

My son moved and gave me some extra items I wanted to bring home. I had about 4 hours before catching my flight to find a transport solution. Alex provided exceptional service! He quickly helped estimate the weight of the items and approximate price for the store to pack the items and ship to me. Then selected the most efficient box size so I could determine if I could pack the items and bring the items home as checked baggage. Alex helped weigh everything, made recommendations on how to keep the weight under 50 lbs. and charged a reasonable amount to tape everything up. I had no issues checking my 48 lbs box and getting everything home. read more

Box City - Taped up packing box - Packing Supplies Near Me - Los Angeles, California

Great service from Alex at Box City! He was able to answer all my questions and find me exactly what was best for my shipping needs. Overall an easy experience! read more

Great guys. Great service. Alejandro and Jefferson were super helpful. Gave me a good price and dropped off my boxes quickly. Thank you.

I have been using this store for many years. The staff is always very helpful. Alex has been particularly polite and knowledgeable with all the products that they carry. Thank you for all your assistance over the years. read more

was coming for the last couple of years, having a business account!!!! Be careful, they will overcharge you!!!!! You have to check every penny!!!! Been overcharged multiple times, and when you ask, they are sorry if you catch them only!!!!!! read more

Box and packing materials are well stocked but you may find slightly cheaper at moving and storage company offices. I'm rating this place so low because pet of their service is as a drop off location for fedex..... but they refuse to give you a receipt when they accept your parcel. I asked and they refused. Told me to go elsewhere. If I had know then I would have just gone to a more professional drop off location. So if you're shipping something of worth then go to another fedex partner or drop off location. This place doesn't protect chain of possession for your shipments. If you drop it off and it goes missing you have no proof you tried to send packages. read more

They have a wide selection of box sizes, but, the prices are up like 100% from just a few years ago----well beyond inflation. I wanted a 20" by 20" by 4" box and it was over $7 for this little box....plus tax of course.........this used to be like $3 area. I heard somewhere that the business changed hands, has a new owner, who is really pushing the accelerator on prices. Not a good trend. read more

This location of Box City is very tidy and organized. Nothing blocking the aisles and the shelves are organized. The staff are knowledgeable and helped me find the right box for my item. Since the item I need to ship is pretty heavy and expensive I needed to find the right box and packing material and they guided me to it. read more

BOX CITY is without question the best outfit for shipping supplies. The negative feedback is akin to "my box was too cardboard colored" VIVA BOX CITY read more

Many many sizes of boxes & sheet cardboard, friendly & helpful staff. They've met my every packing need since I started shopping there two years ago. read more

Very rude staff. Very in competent. I found boxes at Home Depot cheaper than here and better quality. Bubble paper and boxes are of low quality and more expensive. You still can deal with the product being expensive n of low quality if you ice it with a rude staff it just doesn't make it easy to come here. read more

Lots of selection of boxes and packing supplies.

Every time I have been into this Box City location, the employees are incredibly nasty and it's like they're competing with each other to see who can be the least helpful to the customers. I wonder if the owner has any idea how bad things are. They made this store a UPS "access point" -- which means that if I'm not home, then UPS automatically drops off my package off at Box City. I wrote an email to the CEO of UPS today, letting him know what a bad decision it was to rely on this store and its incompetent staff. Every time I try to pick up a package, they tell me it's not there, or that they can't find it, or that I'm at the wrong store, or whatever other piece of nonsense drifts into the empty space between their ears. And every single time, after I implore them to check again, they find the package on the shelf, sitting there like I told them it would be. It happens this exact way so many times that you could set your clock to it. If I have my way, UPS will find a better "access point" because the team at Box City is just not cutting it. (Also the place is dirty, but that's a whole 'nother can of worms.) read more

I was informed by the Box City employee my two packages would go out on Friday, July 22, 2022, for delivery on Tuesday/Wednesday this week. I checked the tracking labels today noticing one of the two boxes weren't listed within FedEx. This caused me to go back to Box City Westwood today & speak with the employees. I was informed by the employee that my package hadn't been shipped. The explanation provided to me by the employee was the shipping label created by the Box City employee was not readable causing FedEx to return my package to Box City. The employee stated my package would go out today because they placed the necessary tracking information for FedEx. I then spoke with the manager who was less than professional & had zero interest is making this unfortunate experience better. Lesson learned: NEVER use Box City shipping services! read more

All 3 Box City locations in Canoga Park, North Hollywood and Westwood have excellent assortment of boxes for every need. Staff in all 3 locations are warm, helpful and knowledgeable for anyone's packing requirements. Thank you. read more

This has the best selection of boxes at the best prices.The owner is great but her team does let her down as they often act like you are an unearned intruder. She needs to get them on board with the idea that without the customers it's going to be another retail shop that goes out of business. So I have to say the other reviews are accurate. But the owners would get 5 stars - it's a great location and amazing selection of boxes and all sorts of supplies it's just the other team members the need to realize either you need the customer to have a jo or set the tone of your workplace - friendly and resentful and gloomy.... read more

Closed early after I called and let them know I would be there right before closing. Don't bother going if you will arrive close to 6pm the employees are ready to leave early. read more

I have never understood the negative comments I have seen about this Los toon. Everyone in this location has always been very helpful to me - and I have lived in this neighborhood for over 25 years. They have every type of moving and packing supply you would ever need, there is plenty of parking behind the store, and their packing and shipping service is second to none - especially with delicate electronic items. This business is truly great. I highly recommend them. read more

this place is horrible. i am writing in all caps to to emphasize the point.i should have read the reviews about the rude people that work there. they do not acknowledge you standing in front of them and apparently they do not carry all size boxes. so 20x 20 is not something they are capable of. read reviews before shopping at this joke box city. maybe someone should tell them they sell boxes --never ever ever ever go to this place. buy your boxes at staples or recycle one from trader joes. do not give these place your business. they do not want to sell you a box at box city. read more