In speaking with Upland PD they rent out spaces to transients, or unhoused individuals, who live in…read morethe storage units. Apparently this happens regularly. Our travel trailer was broken into last night. There is no security other than a motorized gate. The fences are not electrified, contrary to signs posted indicating they are. I don't believe they even knew anything was wrong until a renter reported vandalism. I was called at 4pm from the office staff for an incident that occurred some time between last night and this morning. So why was I called at 4pm and not earlier? They are clueless. I counted 10 different travel trailers, a couple of boats, and two limos were all broken into with stuff littered everywhere. Broken doors, windows and locks. No apologies from the office staff. No empathy or care shown. Just another day.

Great customer service! Clean property, good price and professional staff. Thank you!read more

Desiree is amazing and has the best customer service ever!! She's always helping out and finding…read moreways to downsize or upsize to our benefit. We even moved from Upland to Lake Forest and kept our storage with her for 3 years because she's so great! We were actually so sad to clear out our storage one last time. We will definitely go back to her should we ever need a storage unit again!

No property manager on site. Cannot access my storage unit. I hope this company crashes and burns.read more

So I came into the storage to rent out a storage after calling them and after my rate increased at…read moreextra space Storage by almost triple after speaking with the manager she was polite and rarely understanding of my situation although when I asked her if my storage rate was going to increase she could not give me a straightforward answer she continue to say that it was going to increase but she did not know when "which I think is a lie I think they know when it's going to increase" but they do this in order to get your business now the storage is conveniently located around the corner from my apartment and it is open from 6 AM to 10 PM every day which I do like although there is multiple homeless on my side of the unit sometimes they do have their stuff out blocking the street to drive through although they do not bother me God knows what they're doing in their storage. If you're going to get a storage here just be aware that your rate is going to increase by double within a matter of 4 months.

I have had a storage units with this company for years and Amanda has gone above and beyond with…read moreher customer service! She has been so helpful and professional and she has been absolutely wonderful! I have finally come to the end of needed the storage anymore but very thankful for the great service provided to me.

Stay away this place racks up fees that make it impossible to get out of !!…read moreThey don't even try to help

Great service! These gentleman are extremely friendly and…read morehelpful! Great storage in a safe area and they have plenty of U-Haul trucks!! Quick and easy service, this is my go to for storage and trucks!! Shout out to the gentleman with the glasses for always making it easy

Well it's the end of the month and my mom had to once again basically hand over her entire social…read moresecurity check to this company because of these excess late fees that are gouging her dry. She is on a fixed income but they do not care. She literally can not pay her storage until that time and they refuse to make any type of reasonable accommodations as it relates to her due date to coincide when she gets her social security check. My mom unfortunately lost a lot of things in her life over her years moving around when she lost her home so she now has two storages with this company. One storage was opened years ago and the other storage was recently opened. But this company has told my mom repeatedly that both her storages are "linked" together. I've never heard anything like this in my life, ever. How can you link two storages together that were opened years apart? It does not make sense to me. So while my mom wants to be rid of the first storage she can't because they've told her repeatedly and have expressed that in their contracts. This is according to my mom: So now this is even more alarming because it seems like there's some confusing and harmful contract language in their contracts. My mom is almost 80 years old, disabled, and is under fear of losing her things if she doesnt pay both storages. Something just does not feel right here with these business practices that are seemingly predatory in nature. Late fees, pre lien fees, and lien fees are all charged on my mom's account at the end of the month because of this and it pains me to see it. I'm really unsettled with the language in their contracts and if it's taking advantage of especially our most vulnerable then this is seriously an ethical problem. I intend to keep digging for answers and additional help, but I'd be careful doing business with these people and definitely watch the verbiage in your contract. I've even talked to other storage company's and they said two storages are NEVER linked together, so I have no idea what is going on here and it's deeply troubling. Maybe I should contact the BBB about this too.

Great service! The facility is clean and feels safe. Daniel provides great customer service either…read morewith storage or U-haul.

Brendon has great customer service and was kind to my mom. He answered all questions and was very…read morehelpful

STAY AWAY FROM THIS STORAGE FACILITY. This company engages in unethical business practices. They…read morewill have you sign and NOT tell you that the price you are getting is a "promo rate". It will then increase to the "standard rate". Give it about 4-8 months and then it will increase nearly 29% due to "market conditions". If you try to discuss with anyone via phone or chat, they will pretty much tell you to kick rocks. They don't care about keeping customers, but price gouging. Down the street are better storage units and it's less than half a mile down the road.

This place is super convenient and the staff is very helpful. I want to thank Christian especially…read morefor being so helpful. I now have two spaces here, and he not only helped me find the best one for the best price, but also legit saved me from heatstroke last weekend when I was there moving alone in the heat wave and I ran out of water (never been more thankful for a bottle of water in my life).

We have been using Public Storage for the last 4 years and have had a great experience! We've had…read morezero issues with our units and the property is very clean and well maintained. Christian is awesome, he is very helpful and nice. We do wish it cost a little less, but overall we have been very happy with our units here!

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

They are very friendly and helpful. Also the place is very well kept. Never had any problems.read more