1. Extra Space Storage

    1. Extra Space Storage

    0

    Virginia Beach, VA

    Extra Space Storage

    5.0 (1 review)
    Closed 6:00 am - 10:00 pm
    Updated 1 week ago

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    Two Men and a Truck Moving and Storage

    Two Men and a Truck Moving and Storage

    2.6
    (44 reviews)

    I had 6 things moved from Portsmouth to Suffolk. When they removed the old items and took them…read moreoutside, one of them asked if he could use my restroom in my bedroom. of course, I told him yes and the other fellow was outside getting the new items. I came downstairs. I heard the toilet flush and sat downstairs a few minutes. when he didn't come back downstairs, I went upstairs to see what he was doing. I found him with both sides of my jewelry box open.He closed it and said something fell out of it and he was putting it back. I was home alone, so I didn't say anything. I did call the company while they were still here. I did notice that my engagement ring was still sitting on my dresser. I explained this to the company. I told them he had no reason to be down by my jewelry box. The company is believing them and said they would not have their workers disrespected. I didn't disrespect them at all. I was home alone and was afraid to say anything. I can't believe that the company took up for their employees instead of their paying customers. I had no reason to call them and lie. I wasn't asking for anything except maybe a sincere apology. I didn't get that. They are basically saying that I'm lying. Just so you know, there is not a gold bracelet in there.

    Unfortunately this has been an AWFUL experience! Many of my items were damaged - TV, electric…read morefireplace tv stand, coffee table, bar cabinet wheels, along with tears and scuff/dirt marks on my couch and mattress and multiple glasses broken. I'm not fully unpacked but the more I unpack, the more I am discovering. The two guys COMPLETELY mishandled my belongings. There was a claimed filed and the manager Ashley unprofessionally bullied me into accepting a fraction of what my items cost, it's not even enough to replace only my tv. She said that the claims department wouldn't give me much of anything, but this was all she could do. I've called multiple times to get this resolved, haven't heard back from the GM... they're trying to get away with this and it's not right. It's not fair! DO NOT TRUST THESE PEOPLE WITH YOUR THINGS.

    A Mover

    A Mover

    3.1
    (7 reviews)

    David has been an angel to work with. I have had the most horrendous experience using a different…read more company's storage unit to ship my belongings from California to Virginia. Throughout that entire process, I was in contact to have A Movers take my belongings from the storage unit to my townhome. Due to the other companies negligence, I had to reschedule A Movers THREE times. I was mortified to notify David each time, but he was SO UNDERSTANDING and patient. He even personally came to the storage unit to meet me before his team loaded up their truck. Because he was so flexible with my situation, my moving experience did a complete 180. I am so thankful for David and A Movers for being so reassuring and positive!

    DO NOT USE! COMPANY DID NOT SHOW UP…read more My husband and I scheduled our move with Two Men and a Truck a month prior to our move and called a week in advance to confirm the date. The movers were supposed to show up between 9-9:30am, but when we didn't see them by 10 we called the main office. By 10:30am we were able to get in touch with our mover who said he'd be another 2-3 hours. When we hadn't heard from them by 2 we called several times and left voicemails, but received no response. By 3 the mover's phone was going straight to voicemail (we suspect he turned his phone off) and there was no one at the main office to assist us. At 4 we decided to cut our losses and hire Hercules Moving, which saved the day. We never heard back from the original mover or received an apology. Terrible customer service and complete lack of professionalism.

    Extra Space Storage - selfstorage - Updated July 2026

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