The space is good and at a fair price. Staff helpful. Hours convenient. Location not bad.read more

I do not recommend storing your belongings with this company. In November 2022 their main gate…read morestopped working, meaning the facility has been open to anyone 24/7. As of the end of March 2023, the gate is still unsecured and is never closed. I had escalated my concerns to local management multiple times and they didn't have any sense of urgency around this and kept saying the issue was to be fixed "next week". One of the employees even said to me "well, you haven't been robbed". They also have had issues with their lights being on at night which has added to my concerns regarding their security. They do have cameras but this does not prevent anyone from entering or exiting the facility. I even escalated to their corporate office multiple times and no one ever acknowledged my concerns or got back to me. If you search online you'll see this has been an issue in other locations and people have been robbed. There is a new manager at this location who does want to improve things but she has limited control and it's clear this company does not care about the local security issues and I'd highly recommend avoiding them at all cost.

Good people at this facility, friendly and so forth. But, be warned, at least for the larger…read moreunits, they DO NOT fix rental prices. They will tell you that the company doesn't adjust rents on a regular basis. This is a lie. You will pay a market rate on your rental unit that WILL change. You may pay less in the future than your original contract, but in my case I ended up paying about 45% more per month compared to my move-in rate. The move-in rate for me was app. $245 and within 3 months, I was at about $350+. The 'management' can do nothing as this is 'corporate.' I would not have used this facility if it was clear to me that I would have a market rate and not a fixed rate. And, even if they can prove I was aware of such thing, an increase of $100/month wasn't discussed nor indicated as possible. Most storage facilities provide a fixed rental rate. In this case, if you use this facility and assume true of more Extra Space facilities, you must be inquire about fixed vs. floating / market rental rates. Be sure you understand this part. Once you are fully moved in, they have you - it's much harder to negotiate or leave at that point. So, be warned about a too good to be true entry rate only to be 'shocked' at a 30-50% rental rate increase within a few months. To my shame, I had overheard a customer during my move-in discussing an increase in rent for his storage unit but discounted it as a fluke as John, a manager, dismissed it as rare or something that would be corrected. Essentially, this is a horrible business practice and really, Extra Space needs to cease this model (or be forever publicly shamed for misrepresentation). The facility itself has no ground level access (despite what anyone says), which is okay. You must use the elevator (2x) to get to the storage floors. The overall facility is solid, clean, and modern. The shock of pricing changes and hope that it drops again (reduction) in your favor is not helpful to building customer loyalty. In the future, I'd likely pay more for a fixed rental rate at a competitor to avoid this risk of an unknown price increase. My story is 100% true, contract in 2023. Also, after a few months at a the $350+, I'm now at $326. Still, this is poor business - I have no idea if I'll be over $400 next month on the whims of 'corporate'. Fair warning.

John and Jakim are great, they helped me out when I was in a tough spot. Very friendly,…read moreprofessional. Super clean facility.

Excellent customer service. Good pricing. Easy access. Clean grounds and storage units. Would…read morenever go anywhere else! THANKS CJ

This is the cleanest nicest storage place !! Clean , well maintained . Safe . Thank you CJread more

Good facility! Secure, accessible, friendly staff! Very clean facility, and down to earth compared…read moreto other providers with a very rigid structure.

From the owner: Meriden Self Storage opened in the fall of 2004 with 270 storage units varying in size from small…read morelockers to 10' X 30' units with two overhead doors. In 2006 we added 160 additional units. We offer climate control units and those without. Our facility is completely fenced and gated with an electric keypad entry system. We provide seven-day access to your unit.

We have had a wonderful experience. Bob has been very responsive and easy to work with and the…read morecleanliness and security at this facility is second to none.

I'm very happy with my experience at Global Self Storage. I rented a temperature-controlled unit in…read moretheir new building in Millbrook. It's very clean, secure access is easy via personal code, carts / dollies are available to help shuffle stuff in and out, and a very sturdy lock was included. Bob helped me through the paperwork quickly and easily, and had no problem switching me to a larger unit after only a few weeks when my storage needs increased. Highly recommended!

Make sure you understand that your rate will almost double in a 90 day period. You will receive a…read moremailer card notification which many people won't even read and then bam ! You are now paying almost double what you initially paid for. I wish they were just honest and upfront about this. The place is really great but this just leaves a bad taste...... Just be honest and upfront about this.

I helped my client purchase two storage units here at ExtraSpace and they have been so helpful and…read morepatient! Jason was great! He explained everything to the T and made sure my client felt comfortable with the outcome! They ended up making a mistake with my clients account and rectified the situation with ease! If you're looking for storage with a reliable and personable staff try them out!!

Took the storage unit in May through August for my college student. Guy was excellent to deal with…read moreand the climate controlled unit was ideal. Very close to campus, everything was secure and felt safe with my son's belongings there. Would definitely rent another storage unit from them and highly recommend if you are in the West Haven area.

Staff at Keep-Safe have been terrific to work with--pleasant, knowledgeable, and responsive. The…read moreprocess of renting the unit couldn't have been easier. I was able to sign u.p for renter's insurance and even buy a lock on site. Billing and account management is straightforward on the Keep-Safe website. Prices are quite reasonable. And, finally, the facility is secure, clean, and easily accessible from the highway. I highly recommend them

Clean and secure facility. Ray is very helpful and quick to rectify issues. Has multiple security…read moremeasures in place and is never crowded. My only complaints would be the billing on the first of the month, I try to rearrange my bills so they are not due on that date and my rate also increased and overlooked the small post card and never received an email. I would have definitely liked more notice and the ability to budget for the increase. I dont think the price increase was unfair or unreasonable but was significant to me, sort of makes me wonder how often rate increases will happen. This is obv more of a company wide thing vs customer service, which the facility itself and management has been helpful. ²

GOOD NEWS. I wrote a review earlier this week in response…read moreto a problem with Global Self Storage of Clinton CT. To update that complaint I must say without a doubt the people in charge of that business definitely listen and monitor the content I received a call from a person who represents Global in a high management position. He was extremely interested in this problem, and in all truth he and I rectified the issue and I am very happy to report we came to an amicable solution that allows me to continue our business as before. The facility is clean, secure and well managed, and now very affordable.