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    ExtraMile

    5.0 (1 review)
    Open 6:00 am - 10:00 pm

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    CVS Pharmacy

    CVS Pharmacy

    2.1(86 reviews)
    0.3 mi
    $$

    I came to fill a Paxlovid prescription. I'm high-risk for severe COVID and a caregiver to an…read moreimmunosuppressed 91-year-old. The pharmacist quoted me $1,000, then $800 with Medicare. I walked out without the medication because I couldn't justify the cost. What no one mentioned: a government program provides Paxlovid free to Medicare and Medicaid patients who meet certain conditions. I qualify. Paxlovid must be started within 5 days of symptoms. A high-risk Medicare patient who can't afford $800 may simply go without -- which is exactly what almost happened. Pharmacists have a professional obligation to counsel patients on their options. That didn't happen here. If you're on Medicare or Medicaid, ask about the Patient Assistance Program before paying a cent or walking away.

    When I call CVS HMB, I get an AI Assistant. I follow the prompts, and they say my prescription is…read moreready for refill but at a different CVS. I need to get it filled here, but whoever answers the phone and works the desk can't find the prescription at all. They don't seem to care when I tell them the AI Assistant can find it. I went through 3-4 rounds of phone calls yesterday where I was told they couldn't refill it until today, but they'd leave a note to fill it. Now the next day 2 people working there tell me they can't find the prescription at all and they won't talk to me anymore. I need to call the prescriber. Horrible! And I feel bad my friend went out of her way because I believed they'd gave the prescription ready.

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    ExtraMile - convenience - Updated June 2026

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