It's upstairs in the mall , not busy at all, we were able to walk in , store is across from from U…read moreprom shop

I typically have a great experience here, have been coming for over 6 months. Today, my eyebrows…read moreare much thinner than I requested, they are uneven, and one eyebrow is now bleeding and in pain. I was spoken down to by the manager upon sharing these concerns. This was SUCH a disappointing experience. Unfortunately will not be returning & would no longer recommend this place.

I have becoming here for years, they are amazing! I Would never go anywhere else, she does such a…read morewonderful job and the salon is in such a good location. 5 star service, truly a staple of the area

I always come here to get threaded. I also always get an eyelash tint as well, and they do an…read moreincredible job!! the tint lasts a long time and the customer service is always amazing!! I've been coming here for 2 years and I'm going to keep coming back!

they have very bad customer service I got the individual lashes put on and my eyes was almost glued…read moreshut because she asked that I looked down she placed tape under my eyes and I felt my eyes closing I had to peel my eyes apart it was scary !my nails are already due for a fill in after a week my eyes also got an allergic reaction to their glue that they used they have extremely rude staff their I guess people of their for the aesthetics they have a bar or complimentary tea water andjuicd but honestly it's about the quality of service. They didn't compensate me when I ask for management when I was unhappy with the services either management laughed at me and walked off when I told them about my experience

Poor quality of service. The massage chairs don't work well. Probably one of the worst pedicure…read moreI've received in Athens.

The salon itself is nice. The staff is friendly and provide you with a complimentary neck wrap…read morewhile you sit and wait. They were on time for my appointments and never had me wait more than 10min past my appointment time, so that was a plus. The pricing for their services are fair and it is based on the stylist skill level that you ask for. I had a hair stylist named Anelle cut my hair for the first time and it turned out fine for $25. She did try to sell me hair products even after I told her I don't like using any hair products on my hair .. I ended up purchasing it and I have yet to use it so that was a waste. I asked her about their pricing options for Balayage coloring and she checked a sheet at the front desk and told me it would be around $60. I decided to make an appointment to come back and have my hair colored. The day of my appointment, I came in and she says that it will actually be $120 because it's a 'multi dimensional' coloring. I agreed to it and showed her a couple photos of the Balayage so she could see the different colors I wanted to incorporate. In the end, she only used ONE color to highlight the ends of my hair and that color turned out SO brassy/orange. And my roots weren't even taken care of. I thought multi dimensional coloring incorporated multiple colors? After I paid for this I went home and my friend even said that it did not look right so I had to come back and have them fix it a couple days later. Anelle said the color didn't turn out right because I had a 'box color' on my hair so all she did was put a toner on it and charged me another $20. So I spent $140 for a horrible color job. Since Sorella couldn't even do my hair coloring correctly, I went to a different place and asked for a full color & highlight. He was able to color my hair from dark brown to a chocolate brown with caramel highlights. He took care of my roots and made sure my old color didn't show anymore. He didn't even need to use bleach like Anelle did. So when she used the excuse of my Balayage hair color not turning out right because of the box color I used on my hair, she was WRONG. This guy obviously knows how to color hair correctly. I referred so many of my friends here for their hair cut but I will never refer them here for coloring. The staff didn't even know how to fix the brassiness on my hair besides pour a toner on it(which did not help).

I went in for a desperately needed haircut a few days ago. What I ended up with can only be…read moredescribed as an extremely crooked, long, pageboy. I wanted face framing layers, long bangs and my hair to be cut to just past my shoulders. My hair was waist length and since I hadn't had a haircut in three years, I needed a new stylist and salon. Sorella is near where I live, so I thought I'd give it a go. I've never been terribly picky about my hair, (but I think that's because I've always had fabulous luck with hairdressers), so I didn't request anyone in particular. I'll never make this mistake again. The girl who did my hair looked at my reference picture, asked me some questions, and assured me I was going to love it. After only 20 minutes she was finished. By this point, looking at the finished product, I was having serious reservations about how it looked, but I figured it was just a shock to my system at it being shorter and that I'd come around to it, like I have in the past with haircuts. By the time I got home I was coming to terms with the fact I didn't get ANYTHING close to what I wanted. I realized she didn't even show me the back afterward, and after looking I knew why. It was cut at a near diagonal! After looking at it in the mirror for a bit, I did something I've never done and swore I'd never do, I cried over my hair. I called Sorella the next day and asked if I could come in and have it fixed. I was told I'd have to see the same stylist or pay for a whole new haircut! I mean, the girl who did my hair was nice and all, but why would I want to see her again? So now I'm stuck with this until I can find someplace I trust to fix it. It seems some people have really good experiences here, but I can only recommend you're extremely careful about who you make an appointment with.

I was referred to this salon by a friend who had gone to the owner/stylist, Novella Edwards for…read moreyears. I'm always apprehensive about going to new salons and hair stylists b/c they are like a box of chocolates, you never know what you're gonna get. My experience w/ Novella, proved to be exactly what my friend said. First off, she is VERY PROFESSIONAL, and nowadays it's rare that you find that in a stylist. The salon and Novella are very welcoming. The atmosphere of the salon is a breath of fresh air! She is very knowledgeable about her craft/skill of cosmetology. On to my hair. I was in need of a good, professional cut, as my hair was very damaged. I told her what I wanted and she did just that, which was an inverted bobb w/ a slant bang. I'm very pleased w/ the services that I received from Novella! Highly Recommended!

I was so nervous about going to a new hair salon, but this place was amazing! Novella Edwards was…read morethe stylist that did my relaxer & she has clear knowledge of proper hair care. She did a strand test before putting chemicals on my hair and informed me of every product she was using without me having to ask. She answered all my questions in full detail & the salon has really nice extras to go above and beyond with our service (drink and snack machine, tables to do work while drying, places for our stuff that are visible to us). She even asked before doing little things like flipping my ends which most stylists will just do. I'm very pleased and it is clear she works for every penny she makes! Also, prices are very reasonable, however, they are still using professional grade products!