Dr Reed is a true professional and is outstanding in his field of Opthomology. Not many are aware…read morethat he was chosen and a featured dentist in, "The Best of the Best," in West Michigan!" He is all that, and he is also humble!

Could not schedule until 3 months out to get eye exam appointment. I get to office to see Dr Reed,…read moreand Zoe at front desk said they had not verified my insurance, and that is my responsibility, not theirs. I did not want to pay $350 out of pocket with insurance; I said I would have verified it before I scheduled. They had me sit to side while I called insurance company. When I first called, they were checking people in and all I needed was the NPI number, but they couldn't stop to give it to me. So after they dealt with all the patients, Zoe gave me NPI number, went to back to check with clinical supervisor, Di, and came back and said that I would have to reschedule. If she would have given me 1.5 minutes to make the phone call, I could have submitted the NPI number and have had an answer ASAP. Instead, I had to wait for them to talk with 3 other groups of patients and then tell me I'd have to reschedule. I heard them telling another group of people that it would be at least two months before they could see the same doctor I needed to see. My husband and mother are both patients of this practice; I remember there being an issue with my husband coming here previously with them billing incorrectly; it was incompetence on their part. My family and I will no longer be coming to Shoreline. I could tell that Zoe was frustrated, but she tried to be nice. It's not her fault that standard procedure is not verifying insurance before the patient arrives, but it would have been helpful if I could have had that 1.5 minutes to call, enter npi #, and find the info they needed--that was automated. She did tell me that pre-verification by calling insurance company was a HIPPA violation, but I've never had that issue with any other office. I've always had doctor/ophthalmologist offices verify or call insurance if they were not able to verify electronically. Post appointment, I checked current HIPPA laws, and they have not changed; verification of insurance can be done via phone on a secure line. Shoreline lost 3 patients today.

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

I couldn't say enough great things. From my first call…read morescheduling a consult, they were professional, courteous and scheduling my consult was fast and painless. My in-office experience was no different. They were thorough, clear about the process and honest about potential outcomes. My surgery was scheduled (at my request) two weeks from my consult. Payment is effortless through a link they send you and i believe they have payment plans available as well. The day of surgery took no longer than maybe an hour and a half with multiple other surgeries happening that day. Surgery itself takes about 15 minutes in total. They give you stress balls to grab on to as most people are probably anxious about lasers in their eyes. Being one of those people, i was gripping those things like they (insert colorful PG rated analogy). My eye sight is now better than i ever remember it being and the experience with this particular office was above standard. Before your surgery plan to buy a pack of preservative free artificial tears. The office gives you one or two bottles but you'll appreciate having more.

Dr. David Goran is as professional, knowledgable, and friendly as anyone that we have every met. Dr…read moreGoran and his staff thoroughly tested my wife and I, and after fifty years of both of us wearing glasses we underwent corrective surgery and were freed from having to wear said glasses. We still need reading glasses but those are a far cry from the $500+ spectacles that we used to buy. Dr Goran's follow-up is just as thorough and as professional. What a chance at changing your look and your life contact the good Dr. and his staff. You will be pleasantly surprised.

2 hrs for a 15 min consult. Was told it takes 1.5 hours- of course it does if you make the clients…read moresit and wait for the entire time no value for client's time.

I wanted to wait a month before I wrote a review to really see how my eyes would be after sometime…read moreto recover. Needless to say, it's been the best investment I've ever made on myself! The first few weeks my vision was at 20/20, and now after 1 month I'm able to see 20/15 which is better than 20/20! The team is super accommodating and helpful. One time I thought I had an emergency and contact the doctor during the weekend, and he was able to ensure everything was fine and it was a common effect I was feeling, and didn't get upset I contacted him on the weekend for something that turned out to be a false emergency. My only side effects currently are Halos, but I was told they should slowly dissipate in a few months so I'll probably update this review later on. But so far, best decision I've made and I HIGHLY recommend the premium charge at Keil's to ensure you're getting the best technology and care. This is probably the one purchase you don't want to skimp on.

Super thorough and friendly. I felt that they cared about me and listened to me. They took the time…read moreto answer all my questions. I'm happy to have found them.

From the owner: West Shore Eye Care provides comprehensive, personalized care and unique eyewear for all lifestyle…read moreneeds. Since 1985, our staff has been committed to providing the best in medical eye care as well as a clear explanation of your condition and answers to your questions. Our optical gallery offers a large selection of designer eyewear and sunglasses. Our certified staff will help you find the proper lenses and frames for your unique needs. It is our mission to Improve Lives Through Better Vision.

Dr. Monica Fenton is one of the mist caring, professional, patient medical professionals I have…read moreever met. She took the time to clearly and completely answer all of my questions, and her beside manner was calming and reassuring. Thank you Dr. Monica - you are FABULOUS!!!

On 8/5/26, I scheduled an eye exam appointment for my husband, online, for 8 AM on 8/7/26, at the…read moreHolland clinic. He received a confirmation email for the appointment. On 8/7/26 he arrived early (for check-in) to his appointment and was rudely told by the receptionist that (1) he had no appointment, followed by (2) his appointment was scheduled for 8/10/26 at the Grandville clinic, followed by (3) his appointment was not scheduled until 12/10/26. My husband provided the confirmation email he had received. It was then that the receptionist stated they were having issues with their online scheduling. At no point did she apologize or try to remedy the situation. Customer service was completely absent after driving 30 minutes for the appointment. We do not recommend this provider.

I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

They don't care about their employees at all. They would rather have you throwing up on the job…read morethan staying home to actually get better. They say they are a family but talk behind your back. High turnaround rate-I wonder why. Stay away and do not work here.

Great until they went woke. Doctor very cool and condescending to me because I didn't like their…read moreprofile form

I am very surprised that this office is so offended by a second opinion I have never been told that…read moremy child's new glasses would not allow her to read written text she does have a high prescription and without her glasses she is legally blind we have been getting her glasses for most of her life and she is almost 18. There was an obvious mistake between the doctor's prescription and the lab and we were told there was not a problem and that she would just have to get used to it she's in high school doing homework reading on the computer I explain that and yet they still denied an issue anyway I do thank them for a prompt refund other than one person in there the staff has treated us very well I believe they just do not want to acknowledge a problem there's so many optometrist out there locally seems like they would really want to make this right . They stated they would no longer see her as a patient since they got her prescription wrong. If your glasses do not correct your vision problems take them back insist on another exam checking the prescription against the doctors orders Don't tolerate not being able to see after you have paid for a service. Thank you Janetta for very valuable lesson for my daughter to speak up for herself so proud of her set the example for your children too. They have my contact information I would love to share the actual prescription that she needs with the office I have a feeling they wouldn't be interested in it though.

From the owner: Comprehensive Eye Health Exams, Comprehensive Vision Exams, Contact Lens Fitting and Exams,…read moreEyeglasses, Diabetic Eye Exams, LASIK Co-management, Vision Therapy, Glaucoma Exams, On-site Optical Laboratory