Jazmine did an outstanding job from start to finish. Great communication, very knowledgeable, and…read moreshe made me feel taken care of throughout the process.

I have had a mixed experience with LensCrafters. I bought…read moresome new lens and frames and was promised 7 to 10 business day turnaround. The purchase date was March 25 which, as of the date of this review, is almost a month. Today, I went back to the store which is the fourth time to find out where my glasses are. The three previous trips I was told they "are in transit". I also discovered they went to a lab in Mexico which they were encouraged to use. Today, I was informed they were out for delivery and had been shipped the 20th, yesterday. The delivery could be affected by customs. My concerns are: 1- Being told three times previously they were in transit when they had not yet been sent. 2- why wasn't I told they were being assembled in Mexico which could delay arrival? 3- why utilize Mexico when it takes longer especially considering processing through customs? 4- why wasn't the store monitoring the fulfillment instead of my going to the store 4 times and getting false information?

I've been using For Eyes since my first pair of progressive lenses in the early '90s. I've been…read morecoming to the Tucker store in particular, for exams and glasses, since 2004. I have always had very good to excellent service on both sides (exam and products). A couple of times I had to have an adjustment to a new pair of glasses that involved sending the glasses back to the lab. But the staff handled this with no fuss. And the prices simply cannot be beat. My most recent visit was with Dr. D(avid). I have never in my life had an eye doc spend so much time with me, patiently getting my prescription just right... for me. Wow. Very impressed. The new glasses are awesome. Thanks, Dr. D and Seantee (sp?) and the rest of the staff.

The eye exam was 2 months ago. I have been trying to get the contact lenses ever since. 2 months! I…read morecalled back for updates on my order. No one ever knew anything to tell me and wouldn't reach back out to me, even when I requested call backs. I even revisited the store in-person. I've also spoken to the manager. Nothing! She said she was familiar with the situation and had planned to reach out to me, but didn't. What?! She said she was busy working at multiple stores. It's crazy for this to be this difficult. I am pretty much begging for service over this 2 month period. Calling and calling. Today, after the umpteenth call, I had to listen to yet another long explanation for why they haven't ordered my contacts and details about the system not doing this or that. I.DO.NOT.CARE. I just want someone to assume responsibility for my contact order and RESOLVE the issue. That can't possibly be too much to ask of an eye glass store. This is beyond poor customer service. I finally got close to receiving help today during a 50 minute phone call, but not yet. I am still holding on as I type this review. I can't recommend this company to anyone. For Eyes makes the vision care process unnecessarily burdensome and difficult.

This office has a staff and doctor of professional, courteous, and friendly individuals. I've been…read morea patient for four years and keep coming back. Thank you for providing excellent care and service. You can schedule appointments on line. They have convenient hours and parking is free.

Dear My Eye Dr Corp, There is nothing to resolve. Your…read moreaggressive sales tactics are baked into the entire process. When the sales person finished calculating my glasses, she looked up and told me not to be alarmed. I am guessing you teach your associates to start high and whittle down features until a price can be agreed upon. Just like the finance guys at a used car dealership. I just don't shop in places like yours.

I've seen Dr. Brillante for my last two eye exams. Dr. Brillante is very nice and so is his staff…read more I had an issue with my contact lenses, and they scheduled a follow-up visit within a few days. At the follow-up visit, my contacts were switched to another brand, and the office staff managed the switch for me. Prior to my appointment, I asked that they obtain a trial pair of colored contact lenses, and they agreed with no problem. I've been wearing glasses since I was 14 and contacts since 18. My previous optometrist retired and I struggled to find a new doctor. I'm glad that I found Dr. Brillante.

I've gotten my annual eye exam here two years in a row. I enjoy dr brillante. He and his staff are…read morevery pleasant. My most recent visit was 8/16/23. The receptionist Nicole: I bc couldn't ask for better service. This was my first time in 40 years having to wear glasses and she helped me pick them out and took her time with me in explaining my choices. The only downside about this office is the two times I've come I've had a decent wait. But that won't stop me from coming.what dr office do you NOT have to wait at? Lol There is plenty of parking behind the building. It's easy enough to find on the second floor.

My family and I have been patient of Dr. Amin for the last 14 years and I would not hesitate to…read morerecommend her practice to friends and family. Dr. Amin is always very kind and professional, she does make you feel at ease and takes very good care of her patients. Before her practice we had visited other doctors, but once we became her patients, we stayed with her. I would gladly recommend her to anyone.

After reading countless stories of people who purchased lenses online that were different than…read moretheir prescriptions I knew I had to visit a local eyecare office. It was important that my kids received the exact same prescription lenses as written on their RX because they are needed for school. Fortunately, after searching around for hours I discovered Lilburn Family Eyecare and read the reviews about their Optician Troy Weber. I emailed him a few times, he provided prices and the estimated time of 2-3 weeks to receive the lenses, so I stopped by the office to see him. Troy was awesome, explained everything to me, and I provided him the frames, and later that evening I brought in my kids so he could take a measurement. This was a Friday, and because of after-school activities I was in a rush to get to their office before they closed, and I just missed it by like one minute, but he was still there and took the measurement. Troy sent off the glasses and surprisingly had them the very next week. Wow, that was fast. When I brought in my kids to pick up the glasses, Troy was speaking with a client and Dr. Amin went to get the glasses and made sure everything fit properly. Best of all, my kids love their new glasses, and they can SEE!!! Troy even recommended a product to use so that when my kids are in school wearing their mask and their glasses fog up, it prevents it (No Fog Cloth), and it really works. Optician Troy and Dr. Amin are outstanding and so is the front staff. If you are looking for a high-quality eye care center that handles everything, this is 1000% the place to visit. TIP: This office is located right next to the new Lilburn Police Department off Lawrenceville Hwy. You will see a bunch of brown brick office buildings. Lilburn Family Eyecare is the very last building at the end on the far right. [Review #649]  (5th Review of 2022)

5 Stars - A Masterclass in Customer Recovery, Thanks to Yaacov Wexler…read more My experience at LensCrafters Store #0873 (Atlanta, GA) began with uncertainty--but concluded as one of the most positive customer service turnarounds I've had in years, thanks entirely to Yaacov Wexler (ID: 509037). On April 16, 2025, I purchased three pairs of glasses. Unfortunately, the experience was marred by several missteps: a lack of guidance on titanium frame availability, incorrect sizing (I typically wear 52mm but was given 55mm), and no clear explanation of lens upgrade options. I left the store frustrated, second-guessing my choices. But then came Yaacov. During my follow-up visits on April 27 and May 9, he not only addressed every issue--I genuinely felt heard, valued, and respected as a customer. Yaacov facilitated a return with zero hassle, corrected the fit on my prescription sunglasses, and even added nose pads to improve comfort--all with a level of attentiveness and professionalism that went far beyond expectation. What stood out most was his calm, knowledgeable approach and sincere desire to make things right. He didn't just resolve a mistake--he redefined what great service looks like. In an age where customer care can feel rushed or impersonal, Yaacov reminded me that one dedicated associate can transform not only a sale--but a customer's entire impression of a brand. I hope his efforts are recognized--he absolutely earned it.

Great service. Lost a screw in my eyeglasses and they replaced it the same day at no charge even…read morethough the glasses were purchased from an online source. Staff courteous and efficient. Many thanks!

I visited this location recently and decided I should give a review. The people in the front…read moreseemed a bit disorganized, but I do appreciate they followed the COVID procedure of other healthcare places I've been to this year. I waited pretty long for the lady to come get me and do the machine tests and she did a good job of telling me what each was. The optometrist was ready for me several minutes before she finished and he came to check on me. The best part of my visit was the exam by Dr. McNeese who was careful wiping services and equipment all thru, wore double masks the whole time, and extremely careful for my COVID protection. That made me very relaxed and safe. Dr. McNeese did best exam I've ever had, was very professional and kind, explained my exam findings. I recommend him to other people now. When I went back out to the store part none of the staff helped me. A woman at a desk told me to put any glasses I tried on in a box, then looked back down at her computer. I had to wander around on my own to find new glasses, then stood there with them for a while. Ended up carrying them over to one of the lady's desk and asked her to please order my prescription for both of them, gave my credit card to pay. Then I just left. Called a week later to see if ready, not. 2 weeks later I went in wearing mask and asked, one of the ladies looked in the wall drawers, they were there, handed to me then back to whatever she was doing. Overall I highly recommend Dr.McNeese as a great eye doctor, and will definitely go back to him. In spite of bad service out front that kept me from giving 5 stars. The store staff needs better training for their jobs and somebody needs to be supervising all of them.

Checked at 1130 for an 1130 appointment. Booked online. Poor front desk girl had no clue what she…read morewas doing. I'm hoping she was just new. Picked out a pair of glasses an at 1150, still hadn't been called. Front desk girl escorted me to the back waiting room where there were at least 6 people waiting??? I sat for another 20min until I went back to the front to inquire. Was told I had a virtual appointment (?) and I would be seen soon??? This was told to me by who i assume was a manager there. By 1135 i had enough. I had watch people who checked in after me be seen, so i went back to the man who i thought was a manager and told him i was leaving he apologized and said the virtual was taking longer. Got my paperwork and left.​​

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

Love them! Dr. Solomon is wonderful and I can finally see! I never wait more than five minutes, and…read moreeveryone is very nice.

What can I say about Dr. Kyle Jones. I have been going to him for over 20yrs. I have had the best…read moreexperience everyone I go to see him. The staff is very friendly and knowledgeable. He has a great sense of humor and personality. He is caring and kind. He found a pituitary tumor in my left eye. When I had my surgery, he checked on me and I was so humbled by fact that he wanted to check on me. I now live I Dacula and it's an hour drive. I will take it every time because he is worth dealing with 85 traffic.

The good thing I can say about Georgia Eye Center is they really take a deep look into your…read moreeyes/vision to see if you have any eye diseases/ other issues going on with your eyes & the doctor is very sweet & helpful. The workers are super nice & helpful as well. The bad part is I picked out a pair of glasses and I really liked them when I tried them on and when I finally got them they weren't the same exact ones that I picked out. The glasses were way bigger than the ones I tried on that day and now they don't fit my face they keep falling down and when I told them about it they said in order for me to change my glasses I have to make another appointment & be charged $60 or more if I want to change the frames..