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    Decatur Eye Care

    4.7 (35 reviews)
    Closed Closed

    By appointment only

    Updated 2 months ago

    Services - Decatur Eye Care

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Decatur Eye Care Photos

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    Recommended Reviews - Decatur Eye Care

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    My new glasses yeah I'm going to be able to see better now
    Gayonna L.

    Love live this place. The staff is wonderful and patience and don't mind if you ask questions. I was done with my exam and forgot to ask the Dr. a question, Nicole went and found him and he actually came back and got me and took me back to the exam room to address my concern / questions, whaaaaat, I'm so impressed with this office. They have a client for life. When you are there they don't make you feel as if you're in a Dr setting but more like a friends place you just stop over at. If you need an eye care facility I suggest you give them a try, I promise you will be just as impressed as I was and still am.

    View of the main entrance and waiting area

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    1 year ago

    Business owner information

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    Thomas B.

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    7 years ago

    This is a very nice and friendly office. We only had a simple problem, but it wasn't to small for them.

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    9 years ago

    Staff is super friendly. Great experience all around. I love my new glasses and most importantly I can see again!

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    15 years ago

    Decatur Eye Care is great! Their customer service is exceptional!

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    Review Highlights - Decatur Eye Care

    Renee is very helpful in helping select frames and explaining the break down of your cost vs the insurance.

    Mentioned in 8 reviews

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    MyEyeDr

    MyEyeDr

    2.3(6 reviews)
    1.1 mi

    After going to the same optometrist for years, I was long overdue to find a new optometrist and…read morefinally decided to schedule an appointment with Dr. Birdsong. Scheduling online and completing the paperwork was very easy and the staff was also able to help me when I realized I'd entered my insurance information incorrectly. When I arrived for my appointment I was quickly checked in and all of the necessary vision assessments were done and I must say I'm glad they have an alternative to the puff of air machine!!!!! Once I was in the chair to be seen by Dr. Birdsong, I mentioned that it was probably time for me to consider progressives and she assessed my vision and made the necessary adjustments to my prescription for both glassses and contacts. I didn't feel rushed in making a decision and I really appreciate that she listened to my needs and explained the different options. They have a smaller selection of frames, in comparison to other places I've been, but I actually prefer a smaller selection and they have lots of other frames that were in the drawers. As with everything else in this office, choosing frames and working with the tech to order glasses and contacts was seamless. And my order was ready almost exactly two weeks to the date. Pick-up was easy and I only wish I'd started coming to this office sooner. Highly recommend this office. The staff and experience were great.

    While I appreciate the doctor's expertise (and she herself came highly recommended,) the office…read moreexperience was frustrating due to a significant delay and serious lack of communication about timing. The delay was excessive -- 50 minutes -- and neither the staff nor the doctor acknowledged it...until I brought it up, and then I was dismissed/told she WASN'T late. A simple apology and clearer communication would have gone a long way. When I told the doctor she was late, she said she'd been there all along, that "heck, this is a doctor's office." When I suggested she apologize -- I would have stayed as I just wanted my time acknowledged -- she again repeated she wasn't late and that I didn't have to go there. So I won't. I get it that offices get busy and the delay wasn't necessarily "on her", but a respect for patients' time would make this business more successful. If they even want that.

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    MyEyeDr
    MyEyeDr
    MyEyeDr

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    Framed Eyecare and Glasses

    Framed Eyecare and Glasses

    4.4(43 reviews)
    4.1 miGrant Park
    $$

    I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

    I would like to give Demetria and the staff here a shout out! I had a pleasant experience and…read moreeveryone was so nice and professional.

    Photos
    Framed Eyecare and Glasses
    Framed Eyecare and Glasses
    Framed Eyecare and Glasses

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    LensCrafters

    LensCrafters

    3.3(90 reviews)
    4.9 mi
    $$

    5 Stars - A Masterclass in Customer Recovery, Thanks to Yaacov Wexler…read more My experience at LensCrafters Store #0873 (Atlanta, GA) began with uncertainty--but concluded as one of the most positive customer service turnarounds I've had in years, thanks entirely to Yaacov Wexler (ID: 509037). On April 16, 2025, I purchased three pairs of glasses. Unfortunately, the experience was marred by several missteps: a lack of guidance on titanium frame availability, incorrect sizing (I typically wear 52mm but was given 55mm), and no clear explanation of lens upgrade options. I left the store frustrated, second-guessing my choices. But then came Yaacov. During my follow-up visits on April 27 and May 9, he not only addressed every issue--I genuinely felt heard, valued, and respected as a customer. Yaacov facilitated a return with zero hassle, corrected the fit on my prescription sunglasses, and even added nose pads to improve comfort--all with a level of attentiveness and professionalism that went far beyond expectation. What stood out most was his calm, knowledgeable approach and sincere desire to make things right. He didn't just resolve a mistake--he redefined what great service looks like. In an age where customer care can feel rushed or impersonal, Yaacov reminded me that one dedicated associate can transform not only a sale--but a customer's entire impression of a brand. I hope his efforts are recognized--he absolutely earned it.

    Great service. Lost a screw in my eyeglasses and they replaced it the same day at no charge even…read morethough the glasses were purchased from an online source. Staff courteous and efficient. Many thanks!

    Photos
    LensCrafters
    LensCrafters
    LensCrafters

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    In Focus Eye Center - Dr. Mario Martinez, O.D.

    In Focus Eye Center

    4.8(126 reviews)
    3.3 miInman Park
    $$

    Let's be real, no one likes going to the eye doctor. But when you must go, Dr Jen is the one for…read morethe job. She is unbelievably thorough, personable, and honest. She spent the time to answer many of my detailed questions with in depth answers and examples. She has a way to translate such complicated science about the eye in an informative digestible way. I'm so grateful to have found her on Yelp many months ago! Special shout-out to Emily! As a first time client, she was inviting and frankly fun to talk to. Also she helped me pick out the coolest pair of new glasses. PS- Dr Jen mentioned my prescription had hardly changed, so I wouldn't need a new pair of glasses. What?!? I don't think I've ever had a doctor not sell me on something. You got appreciate the honesty.

    As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

    Photos
    In Focus Eye Center - Dr. Lindsey Eisenberg, O.D.

    Dr. Lindsey Eisenberg, O.D.

    In Focus Eye Center
    In Focus Eye Center

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    Decatur Eye Care - optometrists - Updated June 2026

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