Absolutely will not return. I made an appointment but when I arrived they were not ready for me…read more When they took me back for an exam, the employee didn't know how to work the machines so she had to bring in someone else. This took forever. They then sat me down for the vision test. It's done via video call with someone not even there. It took forever to get her on and there was a bit of a language barrier. I just hoped for the best that she got my prescription correct. After I got home, I realized I was overcharged. I was told I would get a call back and never did, I emailed and they tried to explain why I wasn't overcharged but it makes no sense which makes me think I was scammed. I even reached out to corporate with no luck. The glasses are fine but the deals you see online are misleading and I spent so much more than expected.

They never said there's no doctor on site. Virtual exams are not legal in SC. Facetime with a…read more"doctor" on a computer screen is not reassuring!

Easy to make an appointment, receptionist was very kind and helpful. My wife and I both got eye…read moreexams the same morning which was nice for scheduling. Darlene spent over an hour with my wife and I looking at glasses, we're picky :) She was VERY helpful, didn't rush us at all and really cared that we both found something we liked. Dr. Burt is a great guy. Took his time with the eye exam, answered all my questions, was in no rush and was very knowledgeable and helpful. Overall, really great individualized eye care. They really care about each patient!

The prescriptions for my glasses have been incorrect from the start, and getting them fixed has…read morebeen unnecessarily difficult. There have been repeated miscommunications between optical and the front desk, with staff trying to resolve everything without involving the doctors. After multiple remakes and a prescription change, the glasses are still terrible and now they've stopped responding. I wish I had seen the other reviews about their glasses prescriptions sooner; I would not have wasted so much time and money.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

I had eye pain and was seen 4/30/26 and was incorrectly diagnosed with Iritis. I called tge office…read moreto complain of tge same eye pain & the eye drops were not working. I was told to continue with the dr orders. Then it was the weekend & I called the online after hours & met another dr on Saturday she diagnosed me with allergies & told me to stop tge eye drops. On Monday I just went in the office & said look at my eye, it is worse. I got to see another dr who diagnosed me with a severe case of The PINK EYE that took me 2+ weeks to recover. I suffered with eye pain for 6 days!! I sent a letter to Rock Hill Eye explaining the whole order & asked that the remaining charges for tge mis diagnosis be written off. I also had 2 cataract surgery scheduled for the upcoming months but decided to find a different eye dr. I had been their patient for over 20 years and did not receive any help when I knew something was terribly wrong with my eye. Terrible experience with this eye center.​

I recently had my yearly retina scan done at the Fort Mill office. Dr. Perry (as usual) was…read moreoutstanding!! She's not just a great medical expert, she a wonderful person. As a patient she not only treats YOU, she CARES for YOU as a (human being) person. The staff is fulll of All-Stars as well. Kristie (front desk) and Kayla (technician) were very helpful, professional and polite. They both had remarkable communication skills and super sense of humor. They make going for an eye exam enjoyable and entertaining. On a scale of 1-10 they're an (11.5) eleven and a half at least!!

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

Worst place I have every dealt. Multiple days in a row I was told I would get a call back and never…read moredid. I'm just going somewhere else at this point. They need an entirely new office staff.

Long review but I have a lot to say! You can have a fabulous doctor but if your staff is terrible…read morethat is a deal breaker. I went to Dr. Scott for six years. I put up with their nonsense far too long. I really like him but as others have said the whole staff is incompetent. I waited seven weeks for contacts that they said would be in in five days. Every week I called and I was told I would get a call back but never did. When they finally came in they said I need an appointment to get them fitted. The appointment she gave me wasn't going to be for another 10 business days. I said that was not going to work. I need to come sooner than that. I have been waiting 7 weeks. The woman instantly got nasty and said "sir, you don't tell me when you are coming in. I tell you!" Then she hung up on me. I was livid. I call back right away and explain the situation to the person who answered and that I was hung up on. I am put on hold and lo and behold when she returned to the phone they had a spot open the next day. While being seen by the doctor I told him exactly what my experience was with his staff. I wasn't ugly at all because I do like him. He stated "thank you for telling me. We're going to have to make some changes." Those changes never happened. Obviously, because the same bad reviews go back 10 years. After being seen with the new contacts in he told me to come back if they're not right. I ended up keeping $800 contacts that I knew I needed adjusted but I decided I'd rather keep bad contacts than have to go through that again. I have struggled with these contacts for over a year. I shouldn't have to replace them for several years. I desperately need them replaced now but my insurance is making me wait another four months past the year mark of when I was seen because that office didn't have their act together and didn't send out the bill for four months after the fact. The insurance is using that date to decide when I can get new ones. The doctor has been told about the situation with his staff and surely he has read the other reviews. He chooses not to do anything so this is on him. I will be going to a new doctor as soon as the insurance allows. Getting my glasses was another nightmare. I had similar experiences as the other reviewers. This isn't the only bad experience I've had there. It is just the most infuriating.

I came in with a pair of 10 year old glasses. They pulled the prescription off of these glasses…read moreand asked if I felt like that prescription was working for me. I said, "I guess so." When the doctor came in, he pulled up my old glasses prescription on the phoropter. Said, "read this chart." I read it. He said, "Ok that's good" and then he left the room. When the assistant came in I asked, "Is that it? He didn't examine my eyes." She said, "Oh yes. He's really fast." And that was it. I was stunned. I didn't even know his name. I had to ask. It was Dr. Colletto. He didn't introduce himself or say hello or anything. He was in the room less than 5 minutes.

This was my first visit there, but the new address for Colette Eye Rock Hill SC, is now 247 E Mount…read moreGallant Rd, Rock Hill, SC 29730. Honestly, I was treated very wonderfully by the staff and by Dr. Colletto! They were all caring and understanding especially with it being so cold outside this morning that I was shaking, and my GPS was of no help (you have to love Siri). Everyone there was kind, attentive, and very friendly. I didn't wait long to get taken back to get tests before Dr. Colletto came in and they were busy! Keep in mind for some of the negative reviews just because your appointment is scheduled for a certain time, doesn't always mean you get in at that exact minute. No type of doctor gets right in at the exact minute. I don't understand the negative reviews, because I found my new optometrist and I won't be changing! Honestly, it was a 10/10 experience for me or should I say 20/20?

I Really Like Dr. Peterson. He is very calm and I guess when I have to get Cataract surgery I would…read morefeel more comfortable with him doing that than anyone I have ever been to. However I despise the eyewear staff, the lady there who is in charge ( so to speak) is an extremely nasty and r and I will never buy my glasses there again

Update , Dr Kuravilla left and had many problems with billing staff as well as eyeglass purchasing…read more, although front desk staff is fantastic, you can have problems in other areas, thank you