I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best…read more It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

Great experience from the moment you walk in the door. Friendly staff, thorough exam, and a nice…read moreselection of frames. Glasses came in faster than expected as well. If you're in the Fort Mill area and looking for an amazing optometrist, I highly recommend Optique.

I called yesterday and spoke to someone in regards to scheduling an appointment. I was told I would…read morereceive a call back on this morning once that completed the insurance authorization. I called back again this morning and the lady I spoke with was very rude and said we haven't completed it yet I asked when it would be completed since I was told I would receive a call back this morning and she replied "sometime today" and hung up. I called right back and told her to not even worry about it. I thought this would be an awesome place to go being as though they have 5 stars but I guess not I don't even want to be bothered with them!

Let me preface my review with a little background. I have been wearing eye glasses since I was 3…read moreyears old, and I am now 65. So this review comes after a lifetime of experience with eye professionals and opticians. I have never been so satisfied with an eye doctor, optician, or office. First, the professionalism, depth of care, and individual attention are unsurpassed. Dr. Foust spends a great deal of time making absolutely certain about the health of the eyes and about the corrective prescription. If you like learning more about your eyes, their care, and the science behind the procedures, this is where you want to be. I learned more about my eyes, about undiscovered issues, and about the eye care profession in one visit than I learned in all my previous visits combined. This past weekend I had a fall and started having some retinal issues with one eye. Once I checked out the symptoms and found I needed to have a doctor look at my eye, I called Dr. Foust's office, and they got me in extremely quickly. Dr. Foust conducted a thorough exam, explained my symptoms, gave me instructions for care, and helped me understand what to look for in case my symptoms worsened. Again, he also provided a wealth of background and scientific information to help me understand more deeply. It doesn't hurt that he is friendly, welcoming, and patient. The optician, Robert McBee, is just as amazing! I have a wide head, and searching for frames is always stressful and frustrating. Robert took one look at me, picked out 4 frames that were lovely and fit my head comfortably. That's how well he knows his stock and his clients. He also does all the jobs of an optical shop - no assistants that might make errors or sell you the wrong frame. He fit the frame and lenses to my prescription carefully before he ordered the glasses. His philosophy is that when you pick up your glasses, they should perfectly fit your face and eyes without adjustment - and they did! His knowledge of lens technology is amazing, and I left the appointment with a great deal of information. I will continue to use this business for the rest of my life!

I recently had my yearly retina scan done at the Fort Mill office. Dr. Perry (as usual) was…read moreoutstanding!! She's not just a great medical expert, she a wonderful person. As a patient she not only treats YOU, she CARES for YOU as a (human being) person. The staff is fulll of All-Stars as well. Kristie (front desk) and Kayla (technician) were very helpful, professional and polite. They both had remarkable communication skills and super sense of humor. They make going for an eye exam enjoyable and entertaining. On a scale of 1-10 they're an (11.5) eleven and a half at least!!

This is the first review of a medical facility I have ever posted. I will never return to this…read morepractice. The staff was busy, as many medical practices are, but I was never greeted or asked what brought me in, what concerns I was having. The technician never made eye contact (which is ironic, given she does eye exams), or showed any interest in learning why I was there. The doctor was in a hurry and spent maybe five minutes with me, and was so impersonal I feel certain if I passed him in the grocery store he'd have no memory of ever seeing me before. But worst of all, he left out a key measurement on my prescription, and it took multiple phone calls from myself and my optician to get a corrected one. My phone calls and the optician's calls were never returned. Eventually, after a week, I had to return to the office and ask for a correct one, only to be confronted with the most surly employee I have ever dealt with, who very begrudgingly printed out the corrected prescription.

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

Worst place I have every dealt. Multiple days in a row I was told I would get a call back and never…read moredid. I'm just going somewhere else at this point. They need an entirely new office staff.

Long review but I have a lot to say! You can have a fabulous doctor but if your staff is terrible…read morethat is a deal breaker. I went to Dr. Scott for six years. I put up with their nonsense far too long. I really like him but as others have said the whole staff is incompetent. I waited seven weeks for contacts that they said would be in in five days. Every week I called and I was told I would get a call back but never did. When they finally came in they said I need an appointment to get them fitted. The appointment she gave me wasn't going to be for another 10 business days. I said that was not going to work. I need to come sooner than that. I have been waiting 7 weeks. The woman instantly got nasty and said "sir, you don't tell me when you are coming in. I tell you!" Then she hung up on me. I was livid. I call back right away and explain the situation to the person who answered and that I was hung up on. I am put on hold and lo and behold when she returned to the phone they had a spot open the next day. While being seen by the doctor I told him exactly what my experience was with his staff. I wasn't ugly at all because I do like him. He stated "thank you for telling me. We're going to have to make some changes." Those changes never happened. Obviously, because the same bad reviews go back 10 years. After being seen with the new contacts in he told me to come back if they're not right. I ended up keeping $800 contacts that I knew I needed adjusted but I decided I'd rather keep bad contacts than have to go through that again. I have struggled with these contacts for over a year. I shouldn't have to replace them for several years. I desperately need them replaced now but my insurance is making me wait another four months past the year mark of when I was seen because that office didn't have their act together and didn't send out the bill for four months after the fact. The insurance is using that date to decide when I can get new ones. The doctor has been told about the situation with his staff and surely he has read the other reviews. He chooses not to do anything so this is on him. I will be going to a new doctor as soon as the insurance allows. Getting my glasses was another nightmare. I had similar experiences as the other reviewers. This isn't the only bad experience I've had there. It is just the most infuriating.

I came in with a pair of 10 year old glasses. They pulled the prescription off of these glasses…read moreand asked if I felt like that prescription was working for me. I said, "I guess so." When the doctor came in, he pulled up my old glasses prescription on the phoropter. Said, "read this chart." I read it. He said, "Ok that's good" and then he left the room. When the assistant came in I asked, "Is that it? He didn't examine my eyes." She said, "Oh yes. He's really fast." And that was it. I was stunned. I didn't even know his name. I had to ask. It was Dr. Colletto. He didn't introduce himself or say hello or anything. He was in the room less than 5 minutes.

This was my first visit there, but the new address for Colette Eye Rock Hill SC, is now 247 E Mount…read moreGallant Rd, Rock Hill, SC 29730. Honestly, I was treated very wonderfully by the staff and by Dr. Colletto! They were all caring and understanding especially with it being so cold outside this morning that I was shaking, and my GPS was of no help (you have to love Siri). Everyone there was kind, attentive, and very friendly. I didn't wait long to get taken back to get tests before Dr. Colletto came in and they were busy! Keep in mind for some of the negative reviews just because your appointment is scheduled for a certain time, doesn't always mean you get in at that exact minute. No type of doctor gets right in at the exact minute. I don't understand the negative reviews, because I found my new optometrist and I won't be changing! Honestly, it was a 10/10 experience for me or should I say 20/20?

the doctor and the staff were very helpful and kind at metrolina eye associates and they answer any…read morequestions that you have

I Really Like Dr. Peterson. He is very calm and I guess when I have to get Cataract surgery I would…read morefeel more comfortable with him doing that than anyone I have ever been to. However I despise the eyewear staff, the lady there who is in charge ( so to speak) is an extremely nasty and r and I will never buy my glasses there again