I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty walking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration. read more

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best. It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte. read more

Dr. Burt is a very friendly guy. I ordered new glasses. When they came in they were not right. They were way off. Thinking that it was the manufacture's mistake they reorder. Next pair was the same problem. Again, reordered a third time. They came in and had the same problem. This time Dr. Burt came out and I explained the issues. So right then he took me back to a room. The problem wasn't the manufacture, Dr. Burt got my prescription wrong. Finally, the fourth pair were correct. This was the second time Dr. Burt messed up a prescription. The year before my daughter's glasses were wrong. One mistake can be forgiven but two of the similar nature is a deal breaker. Our vision is too precious to have multiple mistakes. Time to finding a new doctor. read more

Everyone was friendly & professional. The exam was very thorough with more high tech procedures than ever before. Dr. Wood fully explained the results and assured me my eye health was great. I'd highly recommend Palmetto Eye. read more

They consistently change appointment days/times last minute on the patient. They consistently have mixups/mistakes/do-overs on their products (glasses wrong fit, contacts, etc). A generally sloppy operation that seems to expect the patient to just roll with it. Been bringing my mom here since 2020 and right off the bat issue after issue. They're mistaking southern relaxedness for some level of ineptitude that I find borderline unacceptable for a medical profession having to do with people's EYES. read more

I really appreciate Dr. Burt and the staff at Palmetto Eye. They are professional, knowledgeable and thorough. Dr. Burt is fantastic with my children. I definitely recommend. read more

Took MONTHS to get my prescription right. PAULA is the rudest staff member I have ever seen. Excuse after excuse and always tried to blame the customer. Dr. Burt is amazing, but the staff ran us off. read more

They hold your prescription hostage unless you buy your glasses from them, otherwise you have to pay a $25 fee. Never ever have had to do that with any other optometrist. Definitely do not recommend them read more

Well I'm still lol waiting after the 3rd wk for my new glasses it was supposed to be only 2 wks ???? The thing that make's me mad is crickets from them when we call and no call from them ! I cannot believe they treat their customers like this ? read more

Dr. Wood is an outstanding doctor and I saw her for my eyecare need from 2010-2022 from when she was at Fort Mill Vision until she joined Dr. Burt at Palmetto Eye. This review does not apply to her or quality of service as a health care provider. It applies to the staff at Palmetto Eye Care. My experience dealing with the staff (reception, op. technicians, and lab techs) had been inconsistent for years. I experienced "moody" or "unfriendly" eye technicians and occasions when I ordered disposable contact lenses, never received a notification that they had arrived at their office, and had to follow-up, only to be told that I had been notified. The last straw for me dealing with the staff was trying to schedule an appointment because of changes in my vision (due to "floaters"). I'm diabetic and Dr. Wood diagnosed me with diabetic retinopathy at my last six-month visit. I take my diabetic condition seriously and was disappointed when I informed the receptionist about the need to schedule an appointment. She referred me to the tech office, no one called, and I left a message for someone to call me back. No one called me back that day. I called the next morning, spoke to the receptionist and she asked me for my BCBS information. It couldn't be found in their system even though I had been there just six months ago. Their recommendation was to call BCBS. I went online to our BCBS provider and confirmed that Palmetto Eye was covered under our BCBS plan. Confirmed. Called back and informed the receptionist. Then informed her of my need to schedule an appointment, that I had a "floater" in my eye, and that I was diabetic. I added that I had left a message with the tech office the previous day and no one returned my call. She said I still needed to make an appointment with them, transferred me to their extension, and no answer. So, I decided to call Charlotte Eye, Ear, Nose, and Throat, talked to a scheduler, and made an appointment at the Blakeney Office. My hope is that I won't have the same type of experience with them. read more

Normally I give businesses two visits to form an opinion but being that every time you call no one ever Answers it's hard to get a good review. Maybe they should look into hiring more staff. Possibly just someone to answer the phone read more

I really love the doctor and the staff there at Palmetto eye and I really love the doctor and the staff there at meteolina eye associates

**** Hello, this is PALMETTO EYECARE ASSOCIATES, PA. Just a reminder that Christina and Colby have appointments , starting atThursday, December 8th at 10:00 AM . See you then! Reply STOP to unsubscribe. *** This is the text reminder text I received for mine and my sons appointment time. I encountered road construction on the way and call your office to let you know. The lady told me on the phone that you have a 15 grace period. I arrived at 10:20. Colby was there and still hadn't been seen. At the desk - I was told I'd need to reschedule. Over FIVE a minutes. Colby was still waiting to be seen. I was told your office staff / doctors were running behind today. I was told I would need to reschedule because I was five minutes past your grace period. Even though your staff was admittedly "running behind " today. I was also told that colby was being seen because his appointment was actually at 10:30. When I pointed out the text that states 10, I was told the wording is "starting at 10". By this logic, your office could text "starting at 10" and actually see your patients at ANY time after! I am disappointed as I had a great first experience with your office and my glasses are much needed. Sadly, because of today's treatment , I will never return. Christina Freeman. read more

Great doctors, great staff. We have been going here for seven years and have referred several new patients, all have been very satisfied and continue to go here. read more

I had a horrible experience at this location with their staff member by the name of Colleen . I ordered over 10 sunglasses to have my prescription put into them and not only did she return them to me with the wrong shade and had me wait insurmountable time to get them done with no apology she insulted me asking me how could I afford and where I got my glasses from ??? after realizing that she's questioning me based on being a black woman I asked her what does any of her questions have to do with me getting my prescription put in she tells me that I shouldn't be offended because she has black children......This lady is horrendous to say the least and if it weren't for me getting my eye exam there before this incident I would never have spent a dime at this place. This lady is beyond gross and a clear description of poor customer service . I truly wasn't expecting this kind of treatment from this high end place but this place but they need to give better thought on who they hire to represent their business. read more

Easy to make an appointment, receptionist was very kind and helpful. My wife and I both got eye exams the same morning which was nice for scheduling. Darlene spent over an hour with my wife and I looking at glasses, we're picky :) She was VERY helpful, didn't rush us at all and really cared that we both found something we liked. Dr. Burt is a great guy. Took his time with the eye exam, answered all my questions, was in no rush and was very knowledgeable and helpful. Overall, really great individualized eye care. They really care about each patient! read more

Love love love. My husband and I went here today and they spent so much time with us. The doctor and all of the women were so kind and explained everything. Great selection and I think everything was priced well too. Would absolutely recommend Palmetto Eye read more

I can't begin to explain how rude this office is. They have been snobby since the first moment I attempted to do business with them, and have become progressively snotty in our interactions. They sold me a crap pair of glasses, then refused to fix them when they literally fell apart in my hands. There is no, oh let us help, there is no, we're here for our customers... the overlyhairsprayed woman who sits on her throne in the glasses adjustment center is a caricature of the worst this southern city can offer. I was never once comfortable in their office, and have realized only after being stuck with crappy broken glasses that I should have heeded the red flags. Thankfully, there are multiple other eye choices in my area. I would rather drive out of town for another pair of glasses than ever step foot in that office again. I'm sure they treat their more influential clients with a higher degree of difference, because that's the only way I can imagine a business so rude remains open. read more

I really enjoyed the staff at this office. It was my first time here , along with my kids. Dr. Melissa saw us and she was FANTASTIC! She made all of us very comfortable and was thorough during the exams. Darla helped me pick out some frames and she was as sweet as can be. My glasses came in less than a week. The only thing I should of done was wait to get my contact lens exam til next year. I was charged $65 out of pocket and I already had a 6 month supply of contacts already. read more

Dr Burt was excellent but that's as far as it goes. The staff needs to be trained to listen to customers not over talk them and always trying to up sell. I felt like I was in a car dealer trying to sell extras. I had been wearing mono vision contacts for years and wanted to try progressives so I did and then I asked if I can do distance only. you thought I had three heads when I asked for different contacts. The blonde in the contact coped an attitude. So I went back to mono vision and you thought I asked for something crazy. Its my money and I should feel comfortable with my decision. Then it came to glasses and oh boy your only getting A Scratch and glare oh no. Of course they want to sell you D. I ASKED for transitions that work in car and get darker and was told NO WE DONT HAVE THAT. Well when I registered my transitions I had to call and ask what type it wasn't the better one that I asked if they had and I got some BS answer. Its available XADVANTAGE. The VA has all this too at a better price for veterans. I tried to stay local and give business here but this will be the last time. read more

We have been going to this office and seeing Dr Burt for the 3 years we have lived down here. I wear contacts and glasses and my husband wears glasses. Last Wednesday I picked up my glasses. They did not fit properly so the following Wednesday, yesterday when my husband had picked his new glasses, I had mine adjusted. The very white haired lady said it was the best she could although they still slid down my nose. That night when I took them off the left arm broke off. The screw sheared off horizontally at the head of the screw. I went in at 12:15pm. I sat in the glasses area, all 3 women were busy. The furthest from me said hello we will be with you soon. I said thank you. The blonde lady who helped my husband and adjusted my new glasses yesterday, and the women who sold me the glasses looked past me and said nothing. At l:00pm they both got up and walked out. The polite lady was busy, so I waited another few min. Nobody showed up so I asked the receptionist if it was lunch time. She said it was and they both should not have gone together. One comes out in a bit and says we didn't know you were waiting for us. I said I was sitting here for almost an hour and you are nice before we pay and not nice after we pay. That changed her tune. Next exam different doctor. read more

Dr. Woods is absolutely wonderful! She was so kind and patiently addressed my concerns. She took her time to make sure my new contacts were the best fit. Quick waiting time, my appointment took about an hour. read more

I made an appt with Dr. Wood because my normal eye doctor was unavailable for a month and I really couldn't wait. Dr. Wood provided me with the best eye appt. I have every had. This was the first eye Doctor I had that actually truly investigated why I had dry eyes, discussed thoroughly with me what she found after doing some tests and gave me suggestions I could do at home along with a prescription I could afford and has reassured me if this doesn't work there are other things I could try so not to be worried. She then took the time to discuss my family history of eye disease and gave me suggestions of things I should start doing now, again taking the time to discuss studies leading to these recommendations. Throughout my appt. she asked me many questions and took the time to answer my own. Moving out to the office I met Darlene, who assisted me in choosing glasses. There was a large selection of glasses to choose from and I was a bit overwhelmed, and ask her to help me. She stated she would pull 8 shapes she felt would be good for my face, asked me some questions and then pulled 9 glasses to choose from. After choosing one I liked the best I asked her if there were any other with this shape and she pulled another 8 all that same or very similar shape. She never made me feel rushed. I told her my husband wanted me to get transition but I was leary of doing so as I am a lover of gardening and didn't want the colors to not be true when outside working. She took the time to pull out too transition lens, and let me try them out discussing how they work. She didn't pressure me, never rushed me, and provided alot of knowledge regarding my choices. This was a wonderful experience, and I had to share. read more