Dr. Does not communicate with patients or guardians. Staff seems unhappy and not properly trained…read more Are not up front with insurance policies.

I got a notice that they don't accept insurance anymore. Then my Mom missed her appointment and…read morethey charged $55 dollars for the missed appointment. If that is their policy, that is fine, but I will choose to go somewhere else. I've had other issues with the office, not being completely upfront about charges.

Had an appointment 6 weeks ago which went fine. Paid for a contacts fitting at the appointment and…read morewas told contacts would be there in about 2 weeks. After 4 weeks with no communication I stopped in and inquired about them and was told they were never ordered but they would be expedited so I should hear from them very soon. I waited another 2 weeks and had no communication. I called and was told the contacts were there. I asked why there was no communication and I was told Costco never told them they were in (it might be because I was polite when inquiring about delays, but I would think when a service provider mistakenly doesn't give good service they would continually check to make up for it). I will go to my fitting and then look for another eye care facility.

I visited Costco in New Berlin, WI on W. Grange Avenue today…read more I arrived at the Eye Care area of the warehouse 10 minutes early. Inside the room I was provided a short form to fill out. After that - a portion of the eye exam began. Next, the Doctor introduced himself, asked questions, and began his portion of the exam. I was a bit nervous because I do not do well when rushed, or instructions are not clear. I found Dr. Bradley Schuster to be a breath of fresh air. He was clear, calm, very patient, and his remarks during the testing were supportive and calming. He was very thorough. He found a few abnormalities with my eyes and explained the issues, and next steps. My husband was impressed with the Doctor's demeanor, and professionalism. I would personally recommend Dr. Bradley Schuster to anyone, but especially to a person who is not accustomed to getting an eye exam. The quality of his staff, and care was outstanding.

Great doctor and care experience. Dialed in my prescription and very patient with trying multiple…read morecontact types to get the right feel (if you use contacts, you know!) Good technology and solid frame selection as well.

We've been with Lake Country for about 3 years and have seen all of the doctors in the practice…read more Everyone is kind and knowledgeable and explains diagnoses clearly. I've got 4 kids, ages 3-14 and the docs and staff are always patient and thorough. Reception staff is quick and friendly. The optical team is amazing and have helped me navigate benefits when my kids have lost or broken glasses. They've treated our family for everything from ocular migraines to eye injuries to my kindergartener's astigmatism. Highly recommend the team in Hartland!

For selection and service, Premier Vision is far and away the BEST!! My wife and I recently…read morepurchased two pairs of glasses each and couldn't be happier with the product lines. The sales staff is knowledgable and takes the time to suggest and provide the customer with specific styles that reflect use and fashion sense. In pariticular Jeremy H., on the sales staff, has an innate sense of just what styles will work best for you. We shop for frames regularly during travels to NYC, Miami and the LA area - for selection and service, Premier Vision tops our list! Bill T. and Carla W.

My family and I have been customers of Premier Vision, Fox Point, for several years and as such…read morehave had eye examinations and purchased glasses and contact lenses on several occasions. Everyone there is friendly as well as professional and knowledgeable. As with any business, sometimes "glitches" can occur. How the staff responds to these situations is what separates the superior business from the average or less-than-average. I also understand that you can't please everyone 100% of the time (especially those who may have overly high expectations). From my own recent experience, I can honestly say that the staff, doctor, manager, counter and sales personnel at Premier Vision of Fox Point truly believe in and practice top notch customer service. They cheerfully met my expectations in a more than timely manner. Get the best, you deserve it!

Edited just now Warm and welcoming staff!!! Gabrielle was…read morefantastic and very patient walking me through choices for my new eyeglasses. This was my first experience with a new eye doctor in nearly 30 years and I highly recommend Gabrielle, Veronica and Dr. Stern. Thank you for making this such a great experience!!

Terrible service. Terrible professionalism. Staff are not willing to help with insurance.read more

Was looking for new glasses. No vision insurance. Came across their deal for 2 pair of progressive…read morelenses and frames for $199, which was much more reasonable than any of the chain optical places in West Bend. I figured that was the base price and just like anything else, you pay for the extras. They were very helpful finding frames (I have a fat head) and I had a nice exchange while I was there. Glasses were ready in less than a week. Went in for a fitting today and was very impressed with how much time he took to make sure they were right. I am very happy with the service and the products.

It is true what people are saying. The person answering the phones is very short and not…read moreinformative even at the most basic level of expectation. This particular person doesn't care and if they're the gatekeeper to the doctors it's not fair to judge the rest of the staff. However, I had a great experience with the doctors while I was there and so did my husband.

I've been going to Dr Winter for almost 20 years.Great doctor and staff. Always friendly and…read morehelpful.

I have been wearing glasses and then contacts since I was 10 years old. I am now retired which…read moremeans I've had many eye exams over the years at various locations. Dr. Winter at the Sussex Eyecare Center is by far the best! His exams are very thorough. What I appreciate is that he explains to you exactly what he's doing and the results. He takes the time to listen to any eye concerns that you have and works with you to determine the best approach. It is obvious he really cares about his patients! I highly recommend Dr. Winter at the Sussex Eyecare Center to anyone looking for a superior eye exam experience.

Everyone is very professional and nice. I have been going to Advance Focus for 3 years. Great,…read moreGreat!

I have used over half of the providers in town and I must say, Advanced Focus Eyecare has been…read morehands down the best. The appointment was fast but not rushed. The doctors expertise really showed. He got me into the perfect prescription much faster using top of the line equipment. Highly Recommend.