It blows my mind that there are reviews from people who THINK they can fraudulently bad mouth you…read moreand your business! I'm glad you do take the time to respond back, because people like this really don't deserve it. However, as a former small business owner myself, dealing with people who think they can get away with lies or misinformation are despicable. Anyways, I've been totally satisfied each and every time my husband and I have been coming here, for over twenty years, including when Dr. Au took over the practice from Dr. Huey. Thank you for always being friendly, patient and informative.

i am new to vsp and called to make an appointment for an exam for contact lens. the front desk…read morestaff were all really nice, over the phone and in person. they called prior to my appointment to give a friendly reminder. dr au and his staff were all very professional. my exam look about 30m dr au was pretty personable. recommended that i purchase pataday eye drops for my red eyes which are caused by allergies. the only thing is that i was not made aware of was the contact fitting fee, which is $60. when i called to make the appt, the gal provided my co pay amount and the allowance for contacts under my vision insurance. this is why i always opt out of vision insurance bc it costs less for me to pay out of pocket for contacts than to pay for vision insurance twice a month + copay + contact fitting fee + difference of what my insurance covers for contacts, which is about $100 more. so basically i am paying double this year. other than not disclosing the contact fitting fee..the visit was good. parking: plenty of parking.

Very kind and helpful service, with reasonable pricing with good quality products…read more Glasses come out ready very quick from the store's skillful owner. Totally worth your visit.

I found out about this place through a friend who has been going here for years. I called to make…read morean appointment, saw the optometrist and then was prescribed contact lenses/ picked frames for a new pair of glasses. The process was seamless from beginning to end. Everyone was nice and the price was affordable/super fair. The owner helped me pick glasses that suited my face structure but also was mindful of my budget. In addition, there was a promo for the contacts (buy 6m and get 6m free) and at the end, he even through in one-day contact samples as well. All in all, a great experience!

The owner made new lenses for 2 pair of frames for me. The…read moreresults are amazing and they were done before they were promised! I'll use this business going forward!

Maria is awesome. I had a pair of Primes with broken hinge. She fixed it with a new screw and a…read morebolt underneath to keep it in place. She doesn't charge for those repairs which surprised me. If I need glasses, I will go back. Please support her business

Love Dr Ilana - Very bright, thorough, intelligent, and…read morepersonable. She's really helped me with my vision-,both contacts and glasses. Highly recommend!

My eye appointment was fine and thorough, but i was supposed to get my glasses within 2 weeks for…read moremy vacation and when i called after 2 1/2 week they told me that the lenses at the lab didnt pass inspection and it would take longer to complete. That is concerning. They offered no solution.

Excellent service from start to finish The staff is very friendly and efficient (especially Lou)…read more The doctor took the time to explain everything clearly. Highly recommend Mark & Ethan!!

I've been with De. Kim for 13 years. She is very personable and the staff helpful, too. The…read moreminute you check in, you are offered cool drinks and snacks.

If I could give more than five stars, I absolutely would!…read more I wanted to take a moment to recognize Geneve, the Practice Administrator, for providing one of the best customer service experiences I've had in a very long time. My fiancé needed a same-day appointment before Friday, and as a brand-new patient, I honestly wasn't expecting much in terms of availability--especially on such short notice. This was actually the fourth office I had called, and by that point I was preparing myself to keep searching. From the moment Geneve answered the phone, though, everything changed. She was incredibly knowledgeable, well-spoken, personable, and genuinely kind. Our conversation felt less like I was speaking to someone at a medical office and more like I was talking to a friend I'd known for years. She even laughed with me while I jokingly vented about my fiancé's habit of waiting until the last minute to schedule appointments! Although the only appointment initially available was later in the afternoon--which wasn't ideal since my fiancé works third shift and needs his sleep--Geneve never made me feel like I was asking for too much. She simply said she'd verify his insurance information and promised to call me back if anything changed. I barely had time to consider calling another office before my phone rang again. She had already confirmed his insurance, and while we were talking, one of her coworkers mentioned that an earlier appointment had just opened due to a cancellation. It honestly couldn't have worked out more perfectly. The entire scheduling process was seamless, quick, and stress-free. Geneve's professionalism, positive attitude, and genuine eagerness to help made what could have been a frustrating morning into such a wonderful experience. Calling at 8:06 in the morning and being greeted with that level of warmth, patience, and enthusiasm truly made my day. Although I wasn't the patient, my fiancé had nothing but wonderful things to say about his visit. He mentioned how beautiful the office was and how thorough everyone was throughout his appointment. Since it had been well over 20 years since his last eye exam, he was pleasantly surprised by how comprehensive everything was. He also spoke very highly of the ophthalmologist, saying she were incredibly knowledgeable, informative, and never made him feel rushed. They took the time to answer any questions he might have had and made the entire experience comfortable from beginning to end. To Geneve: thank you for going above and beyond. Your communication skills, compassion, and dedication to helping people are truly exceptional. Employees like you are the reason people become lifelong patients. If promotions are based on outstanding customer service, I think you've more than earned one! Infinity out of ten--we will absolutely be recommending this practice to our family and friends. Thank you all so much for fitting him in and providing such an incredible experience!

My family and I love coming to this place!! The Doctors and…read moreStaff are professional, caring, knowledgeable, and friendly. The facilities are extremely clean. There is plenty of street parking. Thank you for taking such great care of my family!!

Dr. Kathy is a gem. Professional, friendly and thorough. And Karen who was running the front of the…read morehouse, was rocking it with all the busy work of greeting patients, answering phones, and carrying out the services necessary for perfect frames, insurance queries, exam prep and all the little details in between...she was managing it all like a lady boss. This little office is tucked into a strip mall which means convenient free parking, easy in and out access and options like dining, exercise and quick stop shops. Got errands? You can probably complete some of them in the little mall and can likely complete all of them in the surrounding area. My insurance changed dramatically, so finding good, reputable and legit care sometimes takes a lot of research. I want good vibes, no chaos and don't want my medical offices to feel like churn clinics. I found Eye Zone meets my requirements and I'm glad I scheduled an appointment. I do have to wait several weeks for my glasses, but that is what it is with some insurance these days. The group here is rocking the process. What's not to love?

I had a very disappointing experience. Before agreeing to the service, I clearly explained that I…read moredid not want any additional charges. Despite that, I was billed extra anyway. When I brought it up, the employee Karen admitted it was her mistake but said there was nothing she could do to fix it. It's frustrating to have someone acknowledge an error yet refuse to take responsibility or make it right. I believe businesses should be transparent about pricing and stand behind their mistakes. Unfortunately, that wasn't my experience here. I would recommend asking for all charges in writing before agreeing to any service to avoid unexpected fees.

Best shop ever! The owner is incredibly kind and knowledgeable. I ordered Progressive Addition…read moreLenses of the highest quality here. Previously, I bought the same lenses from a well-known Korean optical shop in Koreatown, where they charged $250 more. I definitely recommend this shop to your friends and family to save big money. I'm heading there today to order sunglasses with progressive addition lenses. Highly recommend!