If I could give more than five stars, I absolutely would! I wanted to take a moment to recognize Geneve, the Practice Administrator, for providing one of the best customer service experiences I've had in a very long time. My fiancé needed a same-day appointment before Friday, and as a brand-new patient, I honestly wasn't expecting much in terms of availability--especially on such short notice. This was actually the fourth office I had called, and by that point I was preparing myself to keep searching. From the moment Geneve answered the phone, though, everything changed. She was incredibly knowledgeable, well-spoken, personable, and genuinely kind. Our conversation felt less like I was speaking to someone at a medical office and more like I was talking to a friend I'd known for years. She even laughed with me while I jokingly vented about my fiancé's habit of waiting until the last minute to schedule appointments! Although the only appointment initially available was later in the afternoon--which wasn't ideal since my fiancé works third shift and needs his sleep--Geneve never made me feel like I was asking for too much. She simply said she'd verify his insurance information and promised to call me back if anything changed. I barely had time to consider calling another office before my phone rang again. She had already confirmed his insurance, and while we were talking, one of her coworkers mentioned that an earlier appointment had just opened due to a cancellation. It honestly couldn't have worked out more perfectly. The entire scheduling process was seamless, quick, and stress-free. Geneve's professionalism, positive attitude, and genuine eagerness to help made what could have been a frustrating morning into such a wonderful experience. Calling at 8:06 in the morning and being greeted with that level of warmth, patience, and enthusiasm truly made my day. Although I wasn't the patient, my fiancé had nothing but wonderful things to say about his visit. He mentioned how beautiful the office was and how thorough everyone was throughout his appointment. Since it had been well over 20 years since his last eye exam, he was pleasantly surprised by how comprehensive everything was. He also spoke very highly of the ophthalmologist, saying she were incredibly knowledgeable, informative, and never made him feel rushed. They took the time to answer any questions he might have had and made the entire experience comfortable from beginning to end. To Geneve: thank you for going above and beyond. Your communication skills, compassion, and dedication to helping people are truly exceptional. Employees like you are the reason people become lifelong patients. If promotions are based on outstanding customer service, I think you've more than earned one! Infinity out of ten--we will absolutely be recommending this practice to our family and friends. Thank you all so much for fitting him in and providing such an incredible experience! read more

My family and I love coming to this place!! The Doctors and Staff are professional, caring, knowledgeable, and friendly. The facilities are extremely clean. There is plenty of street parking. Thank you for taking such great care of my family!! read more

Our little one needed an eye exam more than we realized. We finally figured out that the complaints about sore eyes weren't allergies and were actually a vision problem. Our pediatrician's office very enthusiastically recommended PVFV, and it turned out to be a great referral! This was one of the most thorough and easiest appointments we have ever had. They ran all sorts of tests until they were very certain what our little one needed, but the whole process ended up being pretty easy and low stress because every person there, from the doctors to the staff, was just beyond kind and engaging. Our little one was excited about glasses and literally cheering about getting them by the end of the appointment. We also love that this is a local family practice, which makes for a much more personal and connected experience. You can tell they are really invested in the wellbeing of their patients, and we saw a handful of regular patients who obviously felt very comfortable and happy there. read more

This place provides free InfantSEE eye exams for babies 6 months - 1 year. There were two appointment times to choose from when I called in. They emailed me twice to fill out a form online, but somehow my information never saved. I did print out another document to fill out and bring in. Parking on the second floor behind the building was quite full, and I got the last available spot when I arrived at 3:40 pm. The staff is extremely nice and my baby received a thorough eye exam. Be aware that the appointment takes over an hour, as we had to wait about 20 minutes for her eyes to dilate for the second part of the exam. The heat was also cranked on high, so my baby and I overheated a bit since we were bundled up on a cold day. So dress in layers so you can adjust to the temperature! read more

I had the absolute worst experience today with Doctor James Hawley, O.D. I was verbally attacked by this Doctor and put down several times by him today and had to walk out. I strongly recommend choosing another Doctor and or eye care team other than Palos Verdes Family Vision Optometry, and Dr. James Hawley O.D. read more

Excellent services provided by their highly experienced staff who was very organized, caring, meticulous with their procedures, provided quality attention and care and patiently clarified all my questions. Well equipped facility with state of the art equipment. Highly recommend Dr. Terry and team's consultation. read more

Decided to take my daughter to a different optometrist this time and I don't regret my decision at all. I thought Dr. Kenkel did a very well eye exam and answered my questions and concerns. I also like that they take babies as young as 6 months old for an eye exam! I'm going to take my baby here next month :) One of the ladies up front showed amazing customer service skills, I don't remember her name, I checked on their website if they had photos of the front staff, but they don't. Why come back to this place? I see the value and care. read more

First time at the office. Dr. Rebecca was very thorough and answered all of my questions regarding tests. Rosie fitted me very patiently for glasses. The office is very COVID clean and the staff is super kind and friendly. I am very excited to have found this eye clinic near me. read more

I had my annual exam this afternoon and was reminded why I return to see Dr. Jim Hawley each year. His office keeps up with latest technology (another new machine was used this visit) and Dr. Hawley is one of those individuals who's presence is just plain calming. That's important to me as my blood pressure increases dramatically as I approach any doctors office. Both Dr. Hawley and his staff also speak in every day language (vs. doc jargon) and are easy to relate to. I won't go so far as to say I look forward to any exam but visits to Dr. Hawley's office are by far my personal least dreaded ; ) I would recommend Dr. Hawley to anyone new to the area or looking to migrate to a better ophthalmologist. read more

When I called the clinic, the lady told me over the phone that we could use our Blue Shield medical insurance for my wife's swollen eyelid condition. After the visit, however, she said they did not accept any medical insurance except for VSP, which only covered eye exam. I ended up paying $89.00 instead of a $10.00 co pay. read more

Update: After receiving my glasses, I noticed that I was seeing duplicate images above and below a light source. I called PVFV, and Dr Terry brought me in to do some testing. I have a unique prescription (vertical misalignment which requires vertical prisms for correction). Dr Terry had called multiple labs for a recommendation, and we decided on a path forward to see if it would help. I ultimately stuck with the first pair of lenses (fortunately Dr Terry worked with the lab to hold onto the first set of lenses!), but I appreciate all the extra time and effort Dr Terry put in to try to figure out why I was seeing 2 duplicates. Turns out it's just a fault of vertical prisms that hasn't been given a lot of attention in research. Updating my review from 2 to 4 stars. Everything went great until it came down to the cost. I had the lenses in my old frames replaced, which came out to almost $300 with insurance (no frames). In addition, I needed another set of lenses replaced and contacts, which were quoted at ~$500 (no frames) and ~$1100 respectively. Without communicating options to me, they went ahead and applied my insurance to the first lens replacement, rather than towards the contacts which would have saved me the most money. After that, I decided to look for more affordable options elsewhere, which was the start of the tension with PVFV. I decided I didn't need or want the top of the line contacts, and requested a prescription for the Acuvue Moist rather than Oasys. I was talked down to when I requested the new prescription, but they did bring me back in two more times for a new fitting and checkup (I'll note that absolutely nothing changed with my contact prescription so this felt like a waste of my time). When I went back to pickup my glasses, I asked if they could adjust my other frames too which were loose. Dr Terry abruptly stated they refused to touch frames not done by them, and still refused after I pointed out they just adjusted my other frames which weren't bought through them either. I've never had issues having frames adjusted with an optometrist, and it just felt petty and out of spite. The whole experience was frustrating because I really liked Dr Terry and would have been a customer for years - she really seemed like she wanted to help me get my prescription right (which is the only reason I'm giving 2 stars rather than 1). But things just took a turn for the worse when I attempted to do what was economically best for me and my financial situation. I will not be returning to PVFV. read more

I've used PV Family Vision, Dr. Kenkel for about 2 years. My latest vision exam was completed quickly, and with no problems. Very satisfied. Recommended. read more

I saw Dr. Kathleen Dyke today for my annual check up. She is very friendly... and professional. She knows what she's talking about! I feel confident that I'm getting great care from her and would highly recommend her if you need a good optometrist. read more

I have been beyond afraid of wearing contacts but was getting sick of always wearing my glasses. Dr. K was super comforting and addressed all of my hesitations and made sure to walk me through all the basics! Everything about this office is amazing! From the reminder phone calls to the actual exam and glasses fittings with Felix. Couldn't recommend more! read more

See Dr. Hawley annually. Switched from glasses to contacts last year, and he helped make some adjustments this year. Staff is friendly and helpful and i feel a get a thorough exam. Highly recommend. read more

While the staff at PV Family Vision is friendly, its been over 3 weeks since I ordered my prescription sunglasses AND I STILL DON'T HAVE THEM. I thought I was going to upgrade my experience from Lens Crafters, but unfortunately PV Vision has been extremely unprofessional. I made it very clear that I needed my sunglasses before an outdoor summer vacation & I did not receive them prior to the vacation. I'm spending my summer waiting for my sunglasses instead of enjoying the beach or pool. They blame the "insurance lab" but even Lens Crafters could get my prescription in days! I would not recommend PV Family Vision unless you are willing to wait for an indeterminate amount of time to actually receive the glasses you have already paid for. read more

Dr. Kathleen Dyke and the entire staff was very friendly. I could tell everyone really cared of me and I wasn't just a "patient" or number. Dr. K was super knowledgeable. I've been to a lot of eye doctors, never impressed with anyone to keep going back. All the other optometrists seem like they were a commodity, nothing special or different. There was a clear difference at PV Family Vision Optometry. I'll be sending my entire family here and referring all my family and friends. read more

Our whole family are patients here and have had excellent service. Dr. Tiffany Liu is very knowledgeable, patient and friendly. My kids actually like going to their eye exams because of this office because of the wonderful welcoming atmosphere and all the staff are so attentive, happy and easy to work with. read more

I have been going to PV Family Vision for many years now and have always received excellent care! The front office staff is very kind and attentive for every patient. I never feel rushed when I go there and I am always given the opportunity to ask questions. Thank you Dr Hawley for your knowledge and compassion in providing excellent care at every visit. read more

I've seen Dr. Jim for probably 20 years now. I wouldn't consist going anywhere else. They have the latest equipment and as a result eye dilations are no longer necessary. read more

Excellent office. Sophia helped me today and she was thoughtful and professional as she competed my pre-exam. They have state of the art equipment and compete a thorough exam. It's true it always costs more than I'd like but that's not because of the office. Eye glasses and contact lenses are expensive. Dr. Jim takes great care of my eyes and he's funny, too. Very personable and concerned for his patients. Great doctor. Great office. Felix really helped me pick out excellent glasses in my price range. read more

We took our 7 yr old for an overdue check up. Very pleasant office, great staff and latest equipment. Our son loved the office and Dr Terry and was super excited to choose his first glasses. Unlike with some other pediatric opthamologists in South Bay it was easy to make an appointment. Highly recommended! read more

My wife and I have been coming here for years. And now our daughter has her first checkup today. Staff is very friendly and professional as always. We also refer all our friends and family to this place. read more

I have been going to Dr. Jim and Dr. Terry Hawley for over 30 years. They are both not only very passionate about their profession, they are also very committed to providing the best care to their patients. They'll take the time to explain the results from your exam and will work with you to come up with the best treatment for your personal situation. The office staff are very courteous and professional. A trip to their office feels more like a visit than an appointment. When you go to Palos Verdes Family Vision you can be sure that you are getting the best in vision care. read more

The doctors are pretty thorough and takes the time to listen and asks questions. However, expect to pay LOTS for out of pocket expense for the exam even with insurance. Best to ask for an estimate of out of pocket expense before committing. They do have up to date equipment but they also have add on fees if the patient wants them to use the newer equipment. They have some newer staff members/Optician that can mess up with your billing so pay attention. For the price paid, I expect them to at least label my contact lens supplies for left or right eye but they just hand over the boxes and it's not even in a bag. It was the most expensive optometrist office I've ever been to. 4 to 5 stars for doctors care and 2 stars for value. read more

I've been seeing Dr. Jim for a number years, and I'm SO grateful to have such a talented eye doctor. At times I deal with debilitating eye strain, and Dr. Jim understands the nuances of my eye issues better than any doctor I've seen. He's very perceptive in his ability to diagnose and treat problems, and I wouldn't trust my eyes to anyone else. If you want high-quality care, this is the place to go. read more

Awesome place. Everyone is friendly and is smiling. They have state of the art equipment which makes things easy. Dr. J Hawley was warm and friendly. Explained everything in detail and answered any questions that I had. I never felt rushed or that he had a lack of interest in my care. He makes the whole 'which is better 1 or 2" part of the exam quick and much better than any exam I've ever had. Fees were much more reasonable than other places (think of glasses in one hour). read more

Dr. Hawley and his staff are true professionals. Even though it is only an annual visit, they are thorough, courteous and very knowlegeable! They have a good selection of glasses should you need them and know how to fit you for them and choose a frame that is timeless. The have state of the art equipment and give you multiple options for treatment instead of pushing one option. It's refreshing to see that there are doctors that care about your needs and not what benefits their wallet! read more

I broke the frames on my glasses and the manufacturer suggested I visit a retailer who stocked the frames. The frames are attached through the lenses so I was afraid it would require new frames and new lenses. Felix Lopez found frames for me and repaired the glasses for me. His work was amazing. Plus, he treated me as if I had been a 20 year patient. The cost was very reasonable - he saved me a lot of money. The entire staff was very friendly and helpful. Very professional office! read more

I recently moved to LA and needed an experienced Optometrist to review my rare retina disease. At my first appointment I explained to Dr. Terry Hawley I didn't understand exactly what kind of Drusen I have nor could I find information on the internet about the causes, treatment options and being newly pregnant with my first baby I especially wanted to know whether or not it could be passed on to the baby. Not only did Dr. Terry Hawley perform tests my previous doctor couldn't because she has the latest equipment, she next went out of her way to research my rare retina disease and contacted retina colleagues to review and confirm her findings. Very quickly Dr. Terry followed up with me and in simple laymen's terms explained what my rare type of Drusen and my options. I'm so amazed and thankful Dr. Terry went out of her way to diagnose my rare type of Drusen, help me understand the disease causes and referred me to the top retina specialist in California. If you want the BEST Optometrist with the latest equipment and who will also go above and beyond to provide you and your family with the best care, go see Dr. Terry Hawley. read more