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    Eyeglass World

    2.7 (76 reviews)
    Open 9:00 am - 6:00 pm
    Updated a few days ago

    Services - Eyeglass World

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Eyeglass World Photos

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    "Wash and dry hands" both inserting and removing contact lenses.
    Ali S.

    **Dr. Gordon Dyer put in contacts in my eyes with his bare fingers and made an excuse why he didn't wash them** I went to get my eye exam for new glasses and my first time getting eye contacts. I was late for the appointment and called them letting them know beforehand and the lady was kind and said it was no problem. I got there and filled out paperwork and then went to the exam room. The doctor went in and he didn't introduce himself? He then went to check my vision right away. I noticed he didn't have a mask on, well actually the only employee that didn't have a mask. Mask or no mask oh good god I could smell his smelly breath when he was talking to me like he didn't brush his teeth. Anyways got done with the device and he said "okay I'm going to get you your contacts". He went back in the room and started to put on the contacts in my eyes, while telling me how to put them on. Then I realized he didn't even bother washing his hands. He went in with his BARE HANDS touching who knows what. I remember when I looked at a pamphlet a worker has gave me a few minutes before it said the first step to put on eye contacts is to WASH YOUR HANDS.. Yes I know I should have had stopped him but I was thinking oh maybe he did blah blah blah maybe he's doing his job! He put both of them on for me and the right side was bothering me. He proceeded to tell me how to take care of them and I was still in pain with the contact I didn't know what he was saying but he kept talking and looking at me while my eye was watering really bad and I was wiping off the tears and then after a whole minute of him talking he said "is that contact bothering you?" .... "Let me look at it" he looked closer at it with a device and said "Oh it looks like you have some junk in there".... He started to take them off of me. He was aggressive as if he was taking out my eyeballs out with them and didn't give me a chance to take a breather! Or maybe have me take it out MYSELF?! He kept digging and digging at it. I was cringing at the thought of his dirty fingers in my eyes so I naturally kept them shut. Funny how he was doing that, he was telling me tips how to take it out but I didn't know what he said because I was stressed out. Got the contacts out and I knew I had to put my foot down and ask him the question: "Did you wash your hands before putting the contacts in my eyes?" Dr Gordon Dyer: " Yes I wash my hands every 20 minutes." Me: "I didn't see you wash your hands this whole time and I see you walking in and out the room touching that door handle." Dr Gordon Dyer: "it is harder to put contacts in with freshly washed hands so the oils on your skin helps put them in easier" ....WHAT. I understand if it's you doing that to yourself but ON A PATIENT?? YOU'RE PUTTING YOUR SKIN OILS IN MY FUCKING EYE. How silly is that I work in a hospital and it's common sense to wash your hands before touching your eyes or ANYONES EYES ESPECIALLY IF YOU ARE A "CERTIFIED" OPTOMETRIST. Not only that THERE WAS A SINK IN THE ROOM. So I don't understand how hard it was to wash them! I decided to walk out after that. I told the lady at the desk what happened and they apologized and said there was no charge and said there wasn't any prescription. At this point I was overwhelmed and was having a panic attack shaking and crying and wanted to get the hell out of there. I went out to my moms car and told her what happened and she said that the doctors aren't supposed to put the contacts in for you they were going to have you put them in yourself and they assist you. Later on I was told by a friends dad that you do it yourself too.We went back in and asked for the person in charge which was the General Manager, Michelle Thomas. She helped us right away and I explained to her what happened and was very attentive even though I was having a hard time talking. She apologized and explained that Dr Gordon Dyer was his own PRIVATE BUSINESS from Eyeglass World.... Explains why. So she couldn't do much unfortunately. Which I understand. She kept apologizing for what happened and let us know that she will make sure that they delete everything that would effect my insurance. She made an appointment at the other eyeglass world along with a money voucher to make up for what happened. Michelle was very kind, patient, and gave wonderful customer service that I appreciated very much. I really hope this experience will get to corporate or someone and no one has to be treated the way I was with this "optometrist".

    The exact eye prescription we received from this place.

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    6 months ago

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    10 months ago

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    Sara J.

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    Had a great chat with the doc, and the process was super smooth and easy peasy. I'll definitely come back for my annuals from now on.

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    8 months ago

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    10 months ago

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    Sara J.

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    1 year ago

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    2 years ago

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    Sara J.

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    5 years ago

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    Sara J.

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    2 years ago

    Steff, was great. She got my daughter in quickly and reassurred her that it would be fun. Wish you had more like her.

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    4 years ago

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    2 years ago

    special things to Tiffany at eyeglass world. She was very patient and helpful . Thank you Tiffany for making my visit enjoyable.

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    4 years ago

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    5 years ago

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    3 years ago

    Horrible phone etiquette. Lisa hung up on me. Michelle wasn't pleasant either. No wonder this place has a horrible rating!

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    11 years ago

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    Jessica A.

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    4 years ago

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    5 years ago

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    9 years ago

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    9 years ago

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    4 years ago

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    Sara J.

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    11 years ago

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    7 years ago

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    Sara J.

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    5 years ago

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    8 years ago

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    Review Highlights - Eyeglass World

    Awesome customer service and I am beyond satisfied with the care and patience I received from Michelle and eye glass world in Albuquerque.

    Mentioned in 8 reviews

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    Eyeglass World - opticians - Updated May 2026

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