Getting new glasses isn't usually something I look forward to, but my experience at Eyeglass World on Silverado Ranch made the whole process surprisingly easy. I walked in not knowing exactly what I wanted, and the team was incredibly patient from start to finish. They took the time to answer my questions, helped me narrow down frames that actually suited my face, and never made me feel pressured into buying something I wasn't completely happy with. That kind of customer service is hard to come by. What stood out the most was how smoothly everything went. The process felt organized, communication was clear, and everyone I interacted with was friendly and professional. It's obvious that they value their customers and want them to leave feeling confident in their purchase. The store itself was bright, clean, and well organized, with a great selection of frames ranging from classic styles to more trendy options. It was easy to browse without feeling overwhelmed. A good experience can make all the difference, especially when you're investing in something you'll wear every day. I'm really happy with my new glasses and would gladly return the next time I need an eye exam or a new pair of frames. If you're looking for a place that combines great customer service with a stress-free experience, this location is definitely worth checking out. read more

Eyes Examined Check/ Glasses Ordered/ All Inclusive in House, Great Optometrist and Eye Glass Staff was on the Up and Up... Ivan was Very Personable and Helpful in Every Eye Perfect Vision Way; Just Got my New Presription Goggles HaHa and am Extremely Happy for choosing Eyeglass World. Very Very Cool Exam and Shopping Excursion....Give them a Go!! read more

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My experience here was mixed. The gentleman working in the back was very helpful and professional, but the service at the front counter was confusing and uncomfortable. The representative Stacie assisting us appeared to be new, which I understand, but the explanation of the two-for-one deal didn't make sense and the pricing didn't seem to add up. I asked several clarifying questions but the information wasn't explained clearly and a lot of industry terms were used that weren't easy to understand as a customer. I was also uncomfortable being called pet names like "love" and "mama," which felt unprofessional in a customer service setting. I work in customer service myself, so I understand that training takes time, but I think additional coaching and clearer communication would really improve the experience for customers. I liked that I got my glasses in a few days and I really liked the doctor who did my exam as well as the gentleman who is in the back as well, I just feel there should be improvement on the front end for customer service. read more

I bought 3 pairs of Rx glasses from them in the past. The squishy nose piece broke off after years of normal use. I went in and Raven replaced both pads with brand new ones at no charge. They have an excellent warranty policy and great customer service. Thank you, I'll be back when it's time. read more

I had a somewhat good experience at another location about three years ago, so I decided to try a more high end place and that experience was way worse! So, I came back to Eyeglass World, but another location, and glad I did. Ironically, I dealt with the same person I did three years ago at a different location. I didn't know until my Mom and the guy helping me told me. Anyway, I brought in my prescription from another place, and they helped me get new glasses without any major issues. I needed bifocals, and they suggested I go with them instead of peripherals, which cost more, so I loved the honesty here and not just cash grabbing. My glasses were ready within a week, and reasonably priced for bifocals with a night glare tint because I have issues seeing well at night. My vision is so good with these new glasses. I just have to get used to tilting my head a certain way to use the bifocals. I love this location and will come back here often. My Mom was not a fan of the other location and swore Eyeglass World off, but now she wants to come here to this location for her next pair. I took her to a boutique shop and she is not happy with her current pair. Sometimes it is not always you get what you pay for! This place is well priced and high quality! read more

Bought glasses back in June. Tonight the hinge broke. Called and told only had a warranty on the one pair which of course it's not the pair that broke. But it was missing one of the nose pads so she said I could bring it in so I brought it in and Leo was very helpful. he let me know that I could get a warranty since it was close to the time they were purchased. Repaired the nose pad and I was able to purchase a warranty at a great price and had a brand new pair of frames for the ones that broke we will be back when it's time for new glasses. read more

Horrible business Practice. Scam Alert!!!!!!! They will tell you something to get you in the door and then switch to charge you when you arrive. I see why I never used this company in the past and I never will again. I called to schedule this appointment and wanted to verify my insurance information and the cost prior to coming in. I spoke to Janice gave her my insurance and policy number and she informed me the eye exam would be $10-$20 dollars and $150-$200 coverage for glasses with the insurance. I arrive the next day for my appointment and they have no records of my insurance and they don't accept my insurance. No one can get in contact with Janice who verified everything the day prior. They said they can't call her to see what she was looking at when she verified my coverage. I was told we can reschedule your appointment? To waste more time speaking to people that are unable to help. Everyone seemed confused there. Why not just try and contact the employee who set up the appointment and verified the coverage. Does Janice have a data base that no one else could access? They said we can't contact Janice because it's her day off. I'm so confused how you give customer information incorrectly and just want to schedule us for another day. Lovejeet the manger said she can discount the glasses but can't give me an accurate price but they would be starting at $150 but I will still have to also pay for the exam $90. Just a waste of time and money. No one seems to be held accountable for giving incorrect information. Spoke to Leo and he said with the discount the glasses can range from $150-900 depending on the prescription. I came in for an eye exam that was supposed to cost $20 the most and now I'm the want to make me pay all this money. Definitely go somewhere else. I think they tell you one thing to get you in the door and when you are there they switch it thinking people with just pay. read more

Eyeglass World - Outside - Optometrists Near Me - Las Vegas, Nevada

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Just excellent without a doubt the best place to get glasses in Las Vegas the young lady that helped us. Anna did a fabulous job and knows what she's doing thank you thank you thank you read more

From Dr. Kevin to Sara that helped me find the perfect frames. This was the best experience. There was also another lady that helped out that was lovely as well. They went above and beyond to get me glasses fast before a trip. Their kindness and customer care is what this world needs more of. Thank you to the moon and back! read more

This is such a great place to go for glasses. This is not the place to go if you are wanting very high end. It is definitely more economical. Over all good quality for the price. Karen was wonderful and so sweet. read more

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Each person gave amazing personalized service. I Was lucky enough to have JANICE tie it all together for me; with frame choice and details. In a perfect world, she would be the employee at every business I visited... She goes above and beyond to make sure everything is right, and double checked it all... Kind, thoughtful friendly service that is missing in most areas of retail and any professional business... Thank you is not enough... read more

Came here late Tuesday after work. I was immediately greeted by all the staff. They were friendly and full of smiles as if they love doing their job. Tiya and Alberto were detailed oriented and listened to my needs. I never felt as if I were forced or Influenced to purchase anything other than what I needed based on my prescription. 5 stars well deserved. They both represent and set the company standard at a high level. A raise well overdue for them. read more

Eyeglass World - Optometrists Near Me - Las Vegas, Nevada

Had a great experience! The staff was kind and helpful when helping me decide on the type of lenses I should get, given my circumstances. Would recommend to family and friends. read more

Polite friendly and took care of me promptly. Just over all I don't think I'll go back. I'll go back to where I was before.

Janice is amazing she helped me find what I need and assisted me quickly as a walk in. I been coming to eyeglassworld for a while and especially for extra pairs out of pocket this is the place to go! read more

Follow up: finally got my glasses. It took an additional 2 weeks because 1 of the frames they chose were too awkward and heavy for my face. While I was there picking up the second pair a guy came in all upset cause he said his prescription was all wrong. SAME THING HAPPENED to me!!! I can't see out of the top of my glasses. They are not bifocals but I have to pull them all the way down my nose to see anything. If I wear either pair normal on my face I can't see close. This has NEVER happened to any of my other glasses. But I am so disgusted by this company and their service I dont want to bring them in. Knowing that the guy who was there upset about his glasses- they did the same thing to me. So this happens a lot- they mess up the prescription and the making of the glasses! The prescription they gave me or the way they made the lenses- it's not right for my eyes and the glasses are TERRIBLE!!!! So disgusted by everything about eyeglass world! I can't even Use these two new pits of glasses- stick using my old ones from like 5 years ago. Waste of time and money read more

Quality work, Great Customer Service, and in a Very Timely manner. I want to thank Dr. Kevin for the Professional, thorough exam, with his kind personality. Speical Thanks to Monica who walked me through the process of getting new glasses and the variety of options I had. We take for granted being able to see, but broken glasses is a reminder. I walked out with 2 New Stylish pairs within 24 hours. Thanks again Monica and Dr. Kevin. Recommend! read more

This was my first time at the Eyeglass World at Silverado Ranch Plaza on Eastern. The employees I interacted with were very friendly and helpful. My eye exam was done by Dr. Kevin. He definitely has a nice and fun personality, but was a little impatient with my difficulties in determining which lens gave me a better view of the letters. Alberto helped me choose my frames. He did a fine job and was pretty knowledgeable. My insurance isn't accepted at many optical shops, but Eyeglass World accepted a multitude of insurance companies. They were able to have my glasses ready the same day. And, best of all, my total cost was the least I have paid in many, many years! read more

After having the most horrible experience with the Eye Doc at St. Rose who first under diagnosed my progressive eye prescription with stigmatization in both eyes, and a staff who ignored me when I told them I couldn't see clearly, I contacted Eyeglass World and from the very first phone call with Ms. Karen, explained what happened, and she got me in to see Dr. Kevin! Dr. Kevin knew immediately how to fix the problem and boom just like that I could see so crisp Wow! Ms. Karen showed me so much compassion and care with attention to detail so I could have a pair of seeing glasses to start my new driving job the next day with night vision which was extremely important. The fact that the entire staff including Ms. Tiya, Mr. Ali were attention detailed oriented. Being able to see is very important especially while driving and Eyeglass World made life for me a little more enjoyable read more

Everything went well. The appointment was so quick! I was in and out. They treated me with so much care, love, and kindness. Every staff member here is incredibly helpful. I will return here for the rest of my whole life. Thanks babes! Love you! read more

Great place! Excellent service. Friendly staff. Incredible Prices !! I ordered glasses and contacts, both were ready in less then a week. read more

Worse experience EVER. Took my son for the first time here, for his first contact lenses. He had his exam and after, I was told I would get a call after the lenses arrive. I asked for his prescription (like I've done numerous times in every place before) and I was told by the staff helping us that I'll get it when we come back. I asked him why? I usually get the prescription after I've paid and had my son's exam. He gave me my son's eye glass prescription but not his contacts prescription and still insisted I won't get it till we come back. I thought that was weird and first time ever. I was told I would get a call in about a week when the contacts arrives. Over a week had passed, no call. I called to follow up and when I asked why no one even tried to follow up (like they said they would) turns out, the guy wrote my wrong phone number. So ok, all good. No biggie. But contacts haven't arrived yet (like I was told it would by now). Over 2 weeks had passed, still no call back. I called again, was on hold for a long time and finally, was told that due to my son's prescription, there's a slight delay, and it will take a little longer than usual. It would've been ok if one, they at least check on this, two don't tell customers it'll only take a week but now it's taken 3 times longer and three, at least follow up. Not once did I ever get a call from this business. I was always the one calling to follow up and way over days after, that they claim they would do so. So now I'm told it'll take about a month. So I wait over a month and still no call, no follow up, no nothing. Not even a courtesy call. I called again and now I'm told that something happened with the shipment and they had to re order it. At this point I was upset and told the guy on the phone.... Is it really so hard for you guys to just call your customers and update us. You could've at least let me know instead of me waiting around..... I then asked for a copy of my son's prescription. The guy on the phone said, you should've received it the day of your son's exam. I said, that's what I thought and at every place we've been at, that was the case. But with you guys the guy who helped us that day did not want to give it to me and said I'll get it when we come back. Guy on the phone apologized and said he'll email it to me. Another 2 weeks had passed, still no call from this place. AT ALL. So I decided to go to another place, ordered my son's contacts there, got a call a little over a week to follow up then another call a week after to let me know it has arrived. Now isn't that what great customer service should be!!! Now, it's been 3 months.... Ask me if Eye Glass world had called me to even give me a courtesy call or let me know if the contacts have arrived...... NOTHING! I will certainly tell everyone I know not to go here. This place didn't even attempt to fix their problem or even try to reach out after, to address it. Not even an apology. Or how about just an explanation. AWFUL! read more

Staff are super nice and helpful. Prices especially for children are unbeatable. Huge selection.

Initially the first call I got was telling me to come earlier than my appointed time 5:30 pm because they double booked it for some reason. I was already leaving my job early so them telling me to come even earlier was a definite no go. Then they told me I would have to re-schedule if I couldn't come in earlier than 5:30pm. I am already irritated by this point and don't even feel comfortable coming in. They called back to fix the issue saying if I could come as soon as possible but honestly the damage had been done and I was beyond pissed. I had to call back to cancel because I'd rather go to Pearl Vision who I normally go to anyways. They didn't give me attitude or anything but I would still call this unprofessional, I'm confused why they have so many great reviews. read more

On vacation, one of the eyepads on my new glasses fell out. My optometrist's office was a thousand miles away. I went into this Eyeglass World and they replaced both nosepads and adjusted and cleaned my glasses for free. My glasses are better now than before. They were so nice about it, too. read more

Be aware this establishment is the biggest fraud in the industry ofEye GLASS. They all wear white guns, pretending to be professional technicians, and all they are a bunch of thieves that will steal your money. All the sales representatives in the store are a bunch of losers by the time you leave the store they will rip you apart hundreds of dollars. I purchased two eyeglasses and it cost me over $700 to find out that it was not fit to my current doctor's proscription. It was two years old proscription. And they never told me that I need a new one. So I basically got two glasses. They were worthless. Went back to complain and they told me that my brain needs to adjust to the new eyeglass.. I will never buy over there and I will definitely tell anybody that I know not to buy any eyeglasses over there. read more

Dr. Kevin Wogalter and Monica his Assistant are fantastic at what they do! Monica was so kind and helped me with any questions I had and made everything so easy. Dr. Kevin was great as well with a fantastic personality! He was very kind and thorough about explaining my results to me and took the time to answer my questions. I would highly recommend! read more

Dr. Kevin was very knowledgeable and friendly. Great with patients and a great attitude. Ali was also very helpful. Good place to come if you ever need glasses or contacts! read more

The eye exam is thorough and optometrist is extremely knowledgeable. Great Staff and complete understanding of glasses and contacts. Insurance sign off is quick and easy. Great selection of glasses and contacts. Superb Pricing! Highly Recommend!!! read more

I had an out of town visitor with me and their eye ware frames were in need of adjustment. Kyler was nice enough to take the time to fix the eye ware expertly and at no charge! I will definitely recommend this business to others needing expert service. read more

Took my grandma here for new glasses. They were amazing. Very efficient and amazing customer service. I would give them 10 stars if I could.

I was able to make an online appointment for same day So impressed with the staff at this new location. Dr. Kevin was very informative while discussing my eye exam. There was a wide selection of eyewear. In some cases, you can get prescription glasses the same day. Now, I was extremely happy to attend a no pressure eyewear buying experience. Karen was very patient and answered my many questions. I guess when the prices are right, people will buy on their own. Got buy one pair, get one FREE deal! read more

Phenomenal customer service!!! thorough exam! Excellent choice of frames and lenses.

This is got to be the worst experience I have ever experience my wife took my 17 year old for eye check up we have Medicare insurance my out of pocket expenses came out to 280.00 dollars on top of a mis diagnosis we were rushed to have eye surgery she the optometrist said your son has a tear in one eye and a hole in his other eye with fluid in it and he can go blind we were so upset as we drove to the hospital I called my job and said I can't come in tonight we got there and the surgeon said there was no need for surgery he didn't see any hole are tear I know there is a God because it was a miracle or a mis diagnosis I will leave it up to the reader don't go to pearl vision it's a fast food restaurant with no money back guarantee . read more

Excellent customer service. Definitely glad I made a change. Quick appointment scheduling, and very attentive employees.

Love how they have a lab in store and can get your glasses ready the same day great staff also