Yet another place that pretends to take my insurance. Officious and actually cruel, they do not provide their caveats over the phone. Like most places they figure: they get you in there?They've got you. Well no.... Disabled people have tighter restrictions than that. Most of the frames here are $200+ The clerk was clearly elated that I didn't the required elements to use my insurance. My card won't be here for a few days, of course silver summit told me to simply provide my number in the meantime. read more

Optic Gallery Eastern - Optometrists Near Me - Las Vegas, Nevada

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i've been coming here since 2019, then came again in 2021 to now and i have to say today was the best experience i've had at an optometrist with Dr. Felix, she was so attentive and really gave me the care i needed for my eyes. She knew exactly what i needed; when i have previously came to see the previous doctors at this location it always felt like my prescription on my glasses was off, not really helping my problem in results, i would NEVER wear my glasses. Today, i have to say when i saw my prescription glasses i said "oh my god this is exactly what i needed" i see perfectly fine and i am beyond happy ive came across an EXCELLENT optometrist and i would definitely recommend seeing her. I only need glasses for my craft to be able to see the small details while maintaining a good posture, and that is exactly what i got and i am so excited to finally wear the right prescription for glasses! Thank you Dr. Felix -:) read more

Mirna was a Big Help. She was able to help me select the cutest and most comfortable pair of frames this time. Also, she offered to clean and tighten the screws on the pair I am wearing today. I can't wait for my new glasses to come in!! Thank you Optic Gallery for the best customer service , care, and the best frame selections. read more

Optic Gallery Eastern - Optic Gallery Family Eye Care. My awesome optometrist is Dr. Maria Felix. - Optometrists Near Me - Las Vegas, Nevada

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Made the mistake of coming in when Dr. Felix was out of the office. I was seen by Dr. Luu which provided curt responses to my questions.

Found them on Yelp and they were such a kind staff! Just recently moved here and needed an eye exam. front desk was super friendly and the doctor listened to all my concerns and made sure i did what was best for me. the whole process was perfect! read more

This is a nice place great service, but prices are high. Optic was trying to charge me 90.00$ per contact box I went to Walmart they charged me 55 per box with discrepancy in eye. Exam without insurance would be 130 but I paid 70 cuz I had VSP. Just tryna save y'all some money during this inflation... ohh and I did a walk in got treated same day read more

I have been going here for years and the staff is beyond professional. Today I contacted them for an appt., however there was one opening for next week. Myrna booked the appt. for me and later today called to advise there was a cancellation earlier. I appreciated her recalling I needed an earlier appt but she still exhibited exceptional customer skill and integrity when she called me again to advise she discovered my insurance actually would be paying much more than we thought and my out of pocket was almost half of what I initially expected. She went above and beyond for her customer which sadly is rarely seen anymore! I stopped in Optic today as I have a small face and it is always a chore to find frames that fit. Upon my arrival Myrna immediately volunteered to assist me in locating one that fit. My appt with the Dr. isnt until next week but due to the fit issue I wanted to get it taken care of now.Myrna was exceptional in her professionalism, her knowledge, and customer skills. It is a treat to encounter that attitude with employees and Optic has always had a great staff. read more

Monica, front office staff was extremely rude, this is the 2nd time I've been in there office and 2nd time I've delt with her, her attitude was uncalled for, I came in with frames that needed lenses, she felt put off that I had my own frames, and what I was asking for simple lenses was small, I unfortunately went there during lunch time, as when she started raising her voice I asked to speak with the doctor, her rude attitude and seeing I wasn't shelling out for "frames and lenses" she wanted nothing to do with my business. Really sad when you have to call another location because service is SOOO BAD !! I don't believe she's holding be in a customer service oriented position. read more

July 13, 23' The best team at Optic Gallery Eastern! My family of four was on a mini vacation and my wife forgot her contacts at home. We ended up calling Optic Gallery Eastern and they were very kind and helpful. We provided an prescriptions through email and they gave my wife 6 pairs of contact for FREE!!! No charge. Saved our trip in Vegas. Most definitely come back for their services. Very outstanding and professional customer service. Thank you again read more

Excellent experience. Dr. was thorough with her exam and explanations. Seemed to truly care about me and my vision. Staff was friendly and helpful. Good selection of glasses and contacts options. Overall excellent experience. read more

Dr. Justin and his team were so nice, and incredibly helpful to me. I was having some issues that I thought were retina related. I was told my symptoms sounded like "optical migraines" by A PREVIOUS optometrist at a "specialist center". I needed a second opinion (and an update prescription), and Dr. Justin took time and care when explaining to me that my eyes were healthy, and that my eyes were actually very healthy. He suggested getting a third opinion with a neurologist. I was shocked. I'm 30, and that was the last thing I was expecting to hear. I took his advice and had an MRI done on my brain. Low and behold, I was diagnosed with a pituitary tumor. If it wasn't for him, I would have been pushed along the medical field with "optical migraines". He pointed me into the right direction and I have been moving forward with the treatment that I most definitely needed. Thank you! read more

I love that I have found a good eye glass place that also sells sunglasses in great brands. They take my insurance which is Aetna. I saw Dr. Johnson for an exam in November and she was very nice. I decided to wait to get new glasses and here I am. Celly and Menchie are very helpful opticians who are super patient with indecisive people like me. If you check in on Yelp you get a free cleaner and cloth. If you have your prescription with them you get 20% off. If you write a good Yelp review and show them then you get 50% off. I'll be back again in November to get my eyes checked and to get new contacts. read more

It's been very difficult to get an eye appointment with this COVID-19. On Tuesday, September 22 I called in and was able to receive a appointment on a cancellation for Friday, 25 September at 11 AM. So you have to call in first to have access to office. I was greeted. I was to fill out paperwork which was very easy & self-explanatory of your needs. Mirna answered all my questions and also was able to tighten my current glasses that were loose for me. Place is clean and smells good. Aylin was very helpful when I was looking at the glasses on display. All the employees are polite. The gentleman who started my exam was polite and great. Doctor Johnson was great and loved the vibe. As I was done with my check up, Aylin was there to assist me on choosing my glasses. It was so hard to choose but I felt so comfortable with the awesome service Aylin provided. She made my decision so much easier and I am very happy with my decision of which glasses I wanted.This place was truly amazing and I would recommend to check them out. Yes u have to wait but that's normal everywhere you go.The employees are sanitizing after every customer. read more

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Dr. Stephanie Johnson and her staff are top notch. She takes her time and does it all right. I was a walk in and she took me anyway. Her staff is super friendly. The selection of glasses is vast, from affordable to mildly pricey. They also carry sunglasses, including some pretty amazing Oakleys. (Obviously, that is the brand I like!) I have attached some photos. They have my particular brand of contacts, which I always have to order and wait two weeks. They had mine in one day and they were cheaper. Her staff was so warm and friendly. They actually talk to you and inquire about your day, and you can tell they really care. The environment is clean and very welcoming. They accept most insurance and their hours of operation are Mon-Thurs 8-6, Fri 8-5 and Sat 8-4. I would definitely check them out if I were you! read more

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Dr Johnson is patient and informative with you but some of the front desk staff were rude. I had an appt for 2:15 and wasn't seen till 2:55. I've been to diff optic gallery locations (7 hills & steph) and this place seemed unorganized. I like the dr but you can't have a good client reif your staff can't do their jobs right. Also with the new virus protocols they make you wait outside longer than normal if you want to look at glasses. I waited outside for 20mins and then everyone went to lunch without saying a word to me. I followed up with the office manager Monica. They don't give appts for "window shopping" but since my experience with her staff wasn't too professional she made sure to get me in when I came back. read more

I would like to thank the entire staff at Optic eye Gallery on Eastern for the wonderful experience! I found them due to an insurance change, and I am so glad I did, Ingrid is helped with setting the appointments for my exam, the follow up confirmation but phone and text use great! We the day came for the exam, and I was in once to look at Oakley frames Ingrid was patience and so happy to help me! The Ladies who work there all are amazing and are super friendly! Now Doctor Stephanie is amazing she did not rush me and took the time to listen to my concerns and genuinely helped me easy my concerns and answered my questions! I will definitely be a Loyal customer! Up dated thank you lluvia for getting my glasses earlier then expected and on time on Monday 1-14-2019! You all are what eye care providers should model their service around! read more

Waited and still waiting on glasses. I had to call them before they even told me my item was on back order. Don't get your glasses here, I sure as hell won't. I'm out here driving illegally for the next two weeks. The eye doctor was cool I guess. Seriously though, I paid out my pocket for these I don't have insurance. Not even a courtesy call or something to let me know I'd be waiting a whole extra month. Real nice. I went and actually made a damn yelp account for this read more

My experience here was nothing short of exceptional!.. I was traveling for 10 days and didn't realize until I was mid air in my connecting flight that I had left my glasses at home. When I called to see if they would be able to assist me, the young lady over the phone was extremely detailed in explaining what all could be done an offering options. They were able to have me come immediately & were also able to work with my Dr's office back home to get my prescription and insurance I formation faxed over before I even ubered from the airport. I cannot tell you just how much of a stress relief that was... The same person I spoke with over the phone was once again patient in assisting me pick out frames and going over cost and selecting what made the most reasonable sense. There's no question that this is what is meant by exemplary customer service!.. I was already having one of those HORRIBLE days, and it slowly got turned around just by simple kindness... If I had ten thumbs, I would give them ten thumbs, but since I only have 2, I'll settle with giving them 2 thumbs then... simply exceptional read more

Customer service is pretty bad. If you speak spanish, you skip past every other person waiting though. Preferential treatment. Glasses were 4 weeks late. Overcharged what I was originally quoted. Then they were the wrong lenses. Waited another month. Picked them up. Lens broke after a month. Took it back and waited another 2mos. They never bothered calling to notify when they were in. It's safe to say I won't be going back. read more

This was my first time at Optic Gallery and my experience was amazing. The staff is super friendly and they Day of my appointment they waited past their closing hour for me to make a decision on the type of glasses I wanted to get. I ended up leaving with no glasses but the next morning that I walked in they attended me right away. I will definitely be coming back! read more

Andy and I came here recently to get prescription glasses, from the results we apparently really needed them! The staff was friendly and on top of things. I do have to say however the iPad they give you to input all your information is a total pain, it doesn't work and is very frustrating. But i give it a pass being as its very eco friendly. The exam went smooth. The doctor however was apparently a "fill in" so it was apparent she couldn't have cared less. She even got Andy's prescription wrong and he had to go back in to get his glasses redone. I'm giving it a 4 star because of the staff and frame selection. read more

Optic Gallery Eastern - Optometrists Near Me - Las Vegas, Nevada

I have gone from eye doctor to eye doctor based on where I am located or availability and I finally feel like I have found an eye doctor for life. Dr. Paez and his team were cordial and efficient in my visit there. I had the first appointment of the day but I had no wait time. Also, the associate who helped me pick out frames was very patient with me and helpful in guiding me toward what I wanted. They are also open on Saturdays!!!! read more

I'm not sure how this place has any bad reviews... The ladies were nice the place is clean and it was a in an out no pressure added... I'm glad I looked pass the negative and gave them a try because I was satisfied with everything... read more

Wow! What a difference from their old location! Great staff, very friendly and helpful. I have seen only one doctor but she has been great in helping me fix my sons eyes. They have complimentary Keurig coffee and a tiny nook that is supposed to be a play area but is not impressive. There are a few books and a tiny train table but it is better then nothing! read more

Optic Gallery Eastern - New facility is nice! - Optometrists Near Me - Las Vegas, Nevada

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Staff nice, facility clean and prices not to bad read more

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Wow! All the staff are extremely friendly, calm and accommodating. Dr. Johnson was very nice and pleasant to talk to. They have a great selection of frames (very stylish) and they carry Maui Jim. What more could you ask for? read more

It's hard to find good doctors of any professional that listen to the needs of their patients vs telling the patient what they need. Here I feel heard and cared about! They may not have the eye glass selection of some of the larger chain galleries, but their staff is friendly knowledgeable, and helpful. The doctors are top notch. Their equipment is high tech. You get the best of the best along with the small business appeal. I've been going to them for eye care for 5 years and I recommend them to everyone! read more

I am very happy with the service I was provided by Dr. Johnson and her staff. Scheduling my appointment was very easy and I was impressed that the office doesn't waste paper and is environmentally conscious. Dr. Johnson and I had a great conversation. Definitely recommending to others and bringing my kids to her. read more

Hands down one of the best experiences that I have had here in Vegas. I made my appointment online and was very easy to confirm. I submitted all of my paperwork online so that I didn't have to fill it out there. When I got there I waited about 5 minutes before being called back. The staff is really sweet, friendly, and courteous. I absolutely loved the doctor she was AWESOME!!! They didn't try to sell me any extra stuff that I didn't need. They gave me exactly what I needed on my budget and I appreciate that. Thank you Optic Gallery for a pleasant experience and taking care of my eyes. I highly recommend this office as they are the best hand down !!!! read more

My husband and I was looking for a new optometrist and found this one through Yelp. We decided to give this location a chance. I made a quick call to see if they accepted our insurance (which is EyeMed Vision) and of course they did. Whoever answered the phone (I'm so sorry I didn't catch your name) was very polite and very helpful lady. We made an appointment and decided to head over there because I was pretty sure we would have to fill out paperwork. As soon as we entered through those doors, you can feel the nice atmosphere. The receptionist was wonderful with my husband and I. Dr. Johnson was so sweet and made us feel very welcomed. She took her time with us and also spoke Spanish. Bilingual doctor is a plus for us! All of her employees were very nice and helpful. All of our questions were answered and they also let us know that they are getting a new shipment of glasses just in case we didn't find something we liked today. Unfortunately, we didn't walk out with a new pair of glasses BUT we will be coming back next week to check out their new order. We will most definitely be coming here for our yearly routine. read more

Optic Gallery Eastern - Optometrists Near Me - Las Vegas, Nevada

Scheduled an appointment on Zocdoc where they specifically requested my insurance to confirm the appointment, a week ago. They sent me notifications for confirmation had time to look over but it took me checking in and giving all my information for them to tell me they do not accept my insurance. I have no faith that my information is safe and will be keeping a CLOSE watch because they apparently aren't doing their jobs correctly. Do not come here. Walmart is a safer bet than that of this place. read more

Have been part of the optic gallery family since I was 12 years old. Now 24! They are all supper helpful friendly and professional. They have an almost completely new staff but they are just as amazing!!! I always take my time and they never rush me!!!!!! I feel supper special every single time!!!! read more

Dr. Johnson and her staff are great. I was able to make a same-day appointment and was called back within 10 minutes of my appointment time. Dr. Johnson answered all of my questions and was very personable. FYI Save some time before your first appointment by completing the forms on their website. read more

Optic Gallery is my go to place when it comes to getting my eyes checked and getting my frames! First off, it's very clean inside and it's very spacious. it feels so fancy! They also have excellent customer service! Helping/Attending you is their top priority! Getting your eyes checked is quick and easy at Optic Gallery! So is getting your frames after! They have frames for everyone! From very affordable to high-end luxury brands like Tom Ford and Prada! The frames are very affordable and not over priced, they have something for everyone no matter what kind of face shape you have! I never have trouble finding a pair of frames that i love! I recommend Optic Gallery to everyone who wants excellent service and a wide variety of frames to choose from! I look forward to going back very soon and getting the frames I've been wanting! read more

Always a pleasure to have my annual checkup here. The office personnel are very helpful and Dr Johnson is wonderful. She explains everything and never rushes. I am back for at least my 4th year and will continue coming and recommending them. read more

I was referred to Optic gallery when I moved to Vegas. I have been very satisfied with my experiences so far. Scheduling is easy online, the exam is thorough and quick enough. The staff is very friendly and they have a large selection of designer glasses to choose from. The facility is clean and easy to get to :) read more

Great place! Amazing prices and rebates! Very friendly and helping staff! Definitely better than other eye places I've been!

I was recommended this place by a friend who's been going there for years and I've heard nothing but good things. It was my first time going and I was greeted as soon as I walked in. It's a friendly environment and the ladies inside were very helpful. I wasn't sure if my insurance covered vision so she called my insurance and we got it all figured out. She helped me set my appointment and I was only there for a short time. The place is super clean and nice! They also have a nice selection of glasses and sunglasses. Looking forward to my appointment and getting some new glasses. read more

Lluvia is amazing!! She did not stop showing me frames till I found the perfect ones!!

Wow! This office is amazing! After living here for about a year I finally ventured out to get my eyes checked & glasses RX updated. Needless to say I was very impressed! I use to work for a very upscale optometrist as a Drs assistant & lead optician in California so my bar was set pretty high coming into this office. I called & the girl pulled up my VSP & I was able to schedule my appointment for the very next day. The office was very clean & well organized. I waited maybe 5-7 mins before I was taken back for my pre-testing. The pre-tester explained all of the tests & was very friendly & polite. I saw Dr Stephanie Johnson. She was very sweet & personable. I in no way felt rushed during my exam.She did the usual "Is number 1 better or number 2" thing and reviewed how prescription changed at the end. I then was able to pick out some frames & even ordered 1 frame to view. I was called 3 days later to view that frame & make my final selection. The optician that assisted me was Lluvia. She reviewed what my insurance covered and asked if I saw anything that I liked. She very helpful and patient with me during my frame selection. Since I know of all the lingo I knew what lens material and glare free treatment I needed, but if this was my first experience I am very confident that Lluvia would have explained everything clearly. This office has a great frame selection for both eyeglasses and sunglasses. All in all it was a great experience & I am very excited for my new glasses! read more

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