Not enough time with doctor and my prescription was incorrect. Ended up moving to another practice.read more

My first stop here was a visit with Dr KELLEN RUCCOBONO. She was extremely professional and…read morecompetent. Before seeing her, there are a few stages where eye techs perform various tests. I felt that the testing was thorough and the techs were knowledgeable and friendly. This will be my eye exam office to return to annually. Unlike other eye exam offices, this one didn't attempt to up-same me for more tests that aren't covered by insurance.

Ditto the previous reviews about "more than double" the normal charge. After placing the order I…read morethought twice about paying more than double what I normally pay & canceled the order. I then took the prescription to another provider and saved $170.02 for the SAME lenses. Even worse, the prescription was incorrect, the doctor made a typo which was caught by the other provider because the lenses did not even come with the base curve measurement typed in error, it is a standard base curve! This was not even caught by Visionworks!! Accuracy is critical when it comes to vision care and quality control process to ensure prescriptions are properly verified before sales finalized seem kinda important, right?! This plus the excessive fee, $170.02 more than what the other provider charged, additionally costing me additional time and inconvenience equates to NOT recommending this business at all for not just 1 reason but numerous reasons.

Quick and easy visit! Staff was very generous and helpful. Would definitely keep coming back :)read more

I'm surprised at the number of negative reviews. I scheduled an appointment for 1:30 and seen at…read more1:35. The lady working the front desk was cordial and friendly. I was asked upon my entrance how I could be helped. I think the customer service here is a-okay! I have been dealing with a nasty rash/itchiness/skin peeling around my eyes for the past YEAR, and have seen four medical professionals (an MD, a PA, an FNP, and even an alternative medicine professional) who have not been able to figure out what the heck is going on. I've been treated with lotions, Vaseline, eye creams, and even herbal medicines. None of it worked. Within minutes of meeting Dr. Stanfield, he declared that it was an allergic dermatitis, and a specific steroid cream would fix it in a few weeks max. He wrote me a script, I picked it up the same day, and used it for a grand total of 2 days. Within TWO DAYS, the issue that has plagued me for a year went away and has not come back. For that I am immensely grateful and could not recommend this place more.

Welp, we're here again for my oldest son's annual eye exam and this front desk lady (one I've never…read moreseen before so she must be a new employee) told me I'd have to pay this fee, that fee etc even after my insurance and when I told her I didn't have all these fees last year, she went and spoke to someone in the back and then came back and said, "you're fine". She said I would have to pay a $50 "fitting fee" and then I'd have to pay between $55-$90 depending on whether or not he has a stigmatism (which he does in one of his eyes). That raises my eyebrows because how many other patients has she told this to and they didn't question or challenge her "fees" and they actually paid what she said they needed to pay? I swore the last time I was here that I was never coming back here but I decided to give them another chance. Now I'm doubting whether or not I made the right decision. We're getting the contact lenses from here this time but I'll be getting his prescription and we'll be going to Sam's Club for glasses. This visit is a total change from our first visit. We sat and waited on Dr. Sable for over 30 minutes and while waiting, they moved us from the room we were waiting in, into a different room where we had to continue to wait for her to come in. She didn't wash her hands when she came in the room which is a huge red flag to me especially with her being a Doctor. HThe last time, the customer service was excellent from the front counter ladies to the assistant who assists the doctor to the actual doctor. This time, its garbage!!! Update: today, (6/4/18) I brought my oldest in for his yearly eye exam and I scheduled an eye exam for my 9 year old as well. My oldest has astigmatism and wears contacts and glasses so I knew what new to expect for his exam but I found out that my 9 year old is near sighted. Today, we saw Dr. Stanfield and I'm so happy we did! He is so freaking awesome with kids. My 2 year old was fussy when he walked in the room because he wanted to sit in the Dr.'s spinning rolling chair. Guess what happened!! Dr. Stanfield picked him up and let him sit in the chair with him while he examined my 9 year old. He loved it. He sat so calmly and observed everything! Both my oldest and 9 year old absolutely LOVED their visit today! He gave my oldest son some valuable advice about school and life in general. He gave all of my boys hugs before leaving the room and that let them know he genuinely cares for them! They're looking forward to their next appointment with him. I will request him from now on because seeing him today definitely put this locally back on my list of favorite optometrists. The front desk ladies were awesome today as well!!

Had a great visit with America's Best. Had a very nice lady, I believe Kim, conduct my pre-test eye…read moreexam. She was very informative, I appreciate that so much. Then it was onto the optometrist, he great! Quick and personable. My experience at the front when selecting my glasses is where the 4 stars come in. There was a lady at the front who was processing my order, her name tag said general manager; so I'm very surprised at her tone of voice. Her demeanor seemed like she just wanted to get out of there. When picking up my glasses a week later, a different office staff was there. They were very pleasant and welcoming. Smiling, helpful, etc. So they kind of made up for my minor unpleasant experience from the initial visit. Overall, they have great deals on eyeglasses. They welcome walk-ins, and making an appointment online is quick and easy!

Friendly customer service and good communication. I recommend for a quick and friendly serviceread more

Most beautiful selection of eye wear in this upscale . Business.. I looked around the time of big…read moresales with back to school.They did have a buy one get one free for single vision unfortunately I use bifocals and frames only were not sold separately. Saleswomen we're very helpful and greeted me quickly then allowed me time to look at the frames. I asked about sales for bifocals and they don't have them. I asked if I could bring my own prescription and I was told I must use the ophthalmologist next door for prescription. Since I have my vision insurance that is accepted at other places ( although not as nice frames), right now I'll use the other place but will one day decide to splurge.

New prescription needed following cataract surgery. Went to Oculus, picked out new frames + the…read moreadjusted Rx. But when the new glasses arrived the frames were very uncomfortable and literally too heavy for my face. (The new lenses were perfect however) Anna was SO kind/helpful with resolving the frame issue. She helped select frames better suited to my needs, ordered the replacement and the transaction was simple/fast. So grateful for good customer service these days!