Linda is awesome! She went beyond the Call of Duty and helped me get a replacement frame for my…read morebrand new glasses that broke. I just purchased them a couple weeks before from a different eyeglass place. Linda will be who I go to from now on. Thanks so much, Linda! You rock!

Excellent service, super knowledgeable, and carry some brands that are rather difficult to find.read more

I switched to this optometrist for several reasons! I was apprehensive at first because I had been…read moregoing to one doctor for many years. All these folks were kind and friendly and the doctor was very thorough. You can't ask for more! And I didn't have to drive 35 miles into San Antonio! Support our local businesses!

I was told to be 15 min early for appointment. The place was closed and opened the doors at our…read moreapartment time. Then they tell me they forgot to send me a form that had a whole different price if you were getting a contact lenses prescription. So not only are you getting an eye exam with a prescription you have to pay a whole different price on contacts prescription. Needless to say conveniently they forget to send you a form that goes all the way to $2000 in order to get contacts. Pretty pricey so I canceled my appointment. Definitely will go see my other Doctor.

Amazing ! They are kind and caring. You get a thorough check-up from the best doctors!!!read more

Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

I have had the pleasure of seeing both Dr Jennifer and Dr Kimber but Dr Kimber is who I see…read moreregularly! They are both fantastic and very thorough and what is happening and how much things cost. The care I receive has always felt like it's my two sisters and there is a fun side and a professional side to our doctor patient relationship. I'm thankful every year that I get to see them and the office staff as they are wonderful as well! I think my only negative is that I wish they had other frames to look at, but I have weird taste lollll so really that's a me problem lol

Dr Jennifer was very helpful and has always been very kind to my family. My daughter had an…read moreirritation and we thought she had something stuck in her upper eyelid that I could not find or get out but it was very painful and especially through the night. Jennifer was very helpful and kind in treating my daughter and finding a scratch and a tiny bit of debris that had somehow worked its way in to the eyeball and under the lid. Thankfully this small abrasion was resolved over a few days of rest and antibiotic eye drops to help it heal. Thank you Dr jennifer!

Not enough time with doctor and my prescription was incorrect. Ended up moving to another practice.read more

My first stop here was a visit with Dr KELLEN RUCCOBONO. She was extremely professional and…read morecompetent. Before seeing her, there are a few stages where eye techs perform various tests. I felt that the testing was thorough and the techs were knowledgeable and friendly. This will be my eye exam office to return to annually. Unlike other eye exam offices, this one didn't attempt to up-same me for more tests that aren't covered by insurance.

My mother goes to Landa eye center where she sees Dr.Clark. The office is aesthetically pleasing…read moreand very welcoming.The ladies at the front desk are courteous and professional. The techs who do the glaucoma testing, Peripheral vision testing and other necessary test were very helpful taking care of my 89yo year old and let me sit by her while they did they testing . Dr. Clark explains everything to my mother. I appreciate that he is very thorough and saw concerning eye changes and sent her to a retina specialist. Landa eye center has a wide array of fashionable frames to choose from. Very satisfied with the care.

Got an appointment within a week of calling. Staff great, office clean and modern. Got a new pair…read moreof glasses and they came in on time.

This place is nice and so are the staff. I wandered in because I desperately needed new lenses…read moresoon, but I needed to check up on my insurance and get some prices... which all the beautiful ladies in the front gladly helped me out with! Made an appointment for next week... Dr. Warren is great. He's kind and now I can see again! Haha. I wasn't impressed with their glasses selection but you can always take your prescription somewhere else. This place is affordable and my step-dad goes here too.

Have used these guys for years because they were one of the few places that did Oakley frames…read more Recently I took a set of frames in to have the lenses replaced. They took my prescription, I paid the $230 they told me to after my insurance and sent them off. Because it took two weeks to process I had to pay to have them mailed to me. Once I received them, it was clear the wrong prescription had been put in. I called to ask and they admitted that they put the wrong prescription in and told me it would be an additional $250 (on top of the $230 already paid) to put the original prescription in that they were given and were supposed to. Plus the shipping to mail the frames back to them and have them mailed back to me after. After going in circles with the technician who clearly wasn't interested in fixing their admitted screw up, I asked for the manager. I was told he was out to lunch but would call me when he got back. That was at 1:30p. Never heard back from him that day. The next day the technician called me and said she had been authorised to wave the $12 shipping charge if I was going to pay the $250 extra for the prescription I originally requested and ordered. I told her I wanted to talk to the manager. Either way they were going to take the same loss of either refunding what I paid. Or covering the additional cost to get the prescription they screwed up and failed to make. It was literally the difference of keeping the customer they have had for 7+ years that has paid thousands for glasses every year and being out an additional $20 ($250 fix vs. $230 loss) or refunding what I paid and loosing the customer forever. I was informed the manager was running late, at 9:30am when they opened at 7am, and would call me back. The manager called me back and said they did screw up but they couldn't fix it without me paying the additional or it was insurance fraud. I informed him that if he double billed my insurance for the fix then yes it was. But if he just paid the lab to update the prescription to what it was originally supposed to be from the company's funds it was not. And either way it was going to be the same loss basically, which they have loss insurance for such things. He kept telling me it would be insurance fraud as apparently that's the only way he knows how to get things done is by over billing insurance companies. So he choose to take the loss that has no good explanation and looses them at least one lifetime customer. Hopefully more as that's what they deserve with such an incompetent office manager running the show. It's truely amazing how people can screw up doing the one thing they are hired for, have zero empathy or remorse with zero interest in doing the right thing, making it right or saving the reputation of their company these days. I will never purchse from them again. Nor will I ever recommend or share them as a viable option to anyone i know.