**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

Oran Payne was our sales associate. He went above and beyond to show us all the features of our new…read moretruck and made sure we were comfortable while we waited. Rey personable, without making us feel rushed into a decision and willing to answer all the questions we had.

I had a very poor experience with the service department at this Planet Dodge/Jeep dealership…read more I brought my vehicle in with one clear complaint: the engine, ABS, and traction control lights were on after a wheel speed sensor was replaced. I was told a multi-point inspection is $175, and if I agreed to the recommended service, they would waive that fee. But on the receipt, I was charged $175 twice for 935 CJ. They did not communicate much, but I was rather rushed to the cashier's counter to pay for their service. A Multi-point inspection was performed, and the report indicated 53 items passed. But also stated the vehicle was leaking both hydraulic motor mounts, and there is fluid leaking from the front differential. After agreeing to the recommended repairs, the dealership kept my vehicle for over 3 weeks. Ultimately, they only repaired the sensor issue and the motor mounts. When I picked up my Jeep: The vehicle was not washed The radio/stereo/Bluetooth had no sound. The vehicle made a loud crunching noise when coming to a complete stop, a noise that did not exist when I dropped it off. I contacted the same service advisor, Shane Alcon. I was told these were "entirely different issues" and that I would need to schedule another appointment and pay an additional $175 inspection fee, even though the problems appeared immediately after the dealership took possession of my vehicle. I didn't want to pay additional fees, but later I discovered that: The fuses were not properly reinstalled. Screws were missing from the cross-member bracket. Even after replacing the missing hardware, the loud noise when stopping still persists. Given the $199 hourly labor rate, the quality of workmanship and the final inspection are unacceptable. Additionally, the invoice contains incorrect information: it states "Customer states fluid leaking at rear differential," which they recommended after the inspection. This raises further concerns about the accuracy of documentation and communication. Overall, I am extremely disappointed with the quality of service, attention to detail, and customer communication. I do not recommend the Planet Dodge service department.

I have purchased numerous vehicles over my 37 years of driving, and Planet Jeep is, by far, at the…read moretop of my list for professionalism, quality, honesty, and integrity. From start to finish, my experience was outstanding. I worked with Dalton, and not once did I feel like I was being "sold" a car or pressured to make a purchase. I fully understand that this is a business and dealerships exist to make money--but every dealership in the world could learn something from how Dalton and Planet Jeep treat their customers. My daughter has been with me for my past several car purchases, and she has often said she never wants to deal with salespeople because of the typical experience. Dalton proved that not every dealership or salesperson fits that stereotype. Dalton didn't just help me purchase my Jeep, he helped me find a dealership and a salesperson I feel 100% confident returning to in the future. I also want to recognize Dominic in financing. It was an honor to work with him as well, and that's the key word here: we worked together. Dominic didn't try to sell me everything under the sun or push unnecessary add-ons. He was professional, personable, and secured me a great financing deal. I feel very fortunate to have found a dealership representing a brand I've been loyal to for decades--one that doesn't treat customers like a paycheck or an assembly line. Instead, they treat you like family: fair, honest, and respectful. I never thought I'd say this about a car dealership, but Planet Jeep is truly trustworthy. If you're reading this review and decide to visit Planet Jeep, make sure to ask for Dalton--and bring him a Mountain Dew. Thank you, Dalton and Dominic!

first if all, only talk to the female service person. zoe is great and cuts it staight. she…read moredoesnt try and sell you shit or repairs you dont need. I will talk to her the next time I need help. Top stars for girl Zoe!! She has been very very helpful on the phone.

I wish I could leave zero stars…read more I was originally quoted about $450 from Budget for a minivan, but the pickup and drop-off situation was going to be a hassle since we came in by train. That's why I decided to go with Flagstaff Auto Rental instead. They quoted me about $100 more (around $550 total) for an SUV and offered to pick me up, which they did. I was also told the first day would be free. That convenience is the only reason I chose them. Then came the bill... almost $900. That's not a small difference or a misunderstanding. That's nearly double what I was quoted, and I even have a recording of the original price. There was no clear explanation for the massive increase. After looking at other reviews, I noticed a pattern of people saying the same thing: quoted one price, then charged way more. At that point, it stops feeling like a one-off issue. If you're considering using this company, be very careful. Get everything in writing, double-check every charge, and don't rely on verbal quotes. I paid extra for convenience and ended up paying way more than I ever agreed to. Not worth it

driving from sun city Arizona to bozeman montana, my 2007 Honda CRV went into a limp mode. forty…read moremiles per hour may take us some time to get home! Limped in to Flagstaff and Monday morning met with Isaak, the service writer. Not only did he manage to squeeze us in to his schedule, but they were able to diagnose and repair the problem by the end of that day! Really appreciated the effort. Great service, really welcome experience from what could have been catastrophic. Many thanks to all involved at Findlay Honda. John Bozeman, Montana

Came for an oil change! They added tire rotations and checking my tire air pressure. I left with a…read moreTPMS issue, that I had them check and they said "it's fixed" it's not. Going to a different Honda dealership to get it fixed.

We had a new brake problem as we were heading home to Phoenix. We stopped by the local Ford dealer…read moreand Wesley was so friendly. They were not able to fit us in for a quick look , but he went to our car and drove it in the parking lot. He told us what he thought it could be and made us feel comfortable enough to drive it home to our dealership. We wanted to thank him for taking the time to help us. True customer service. Thank you Wesley!

They charge outrageous amounts to basically not fix anything. Super unprofessional and rude…read moreemployees. I will never go back :)

Beware of theit "grounding fee" on lease buyouts. $2,000 in…read moreour case...uh I don't think so. Go to Findlay in Prescott instead.

I don't recommend this place. As a first time buyer I just wanted to ask question. They are super…read morepushy when it comes to selling a new/used vehicle. They act super nice til they sale to you. Got a used vehicle and not even a month the maintenance light turned on. They told me the vehicle has warranty for a bit so I could come back if needed. Ive called several times to the lady and man that helped purchased the vehicle. The lady still hasn't returned my phone call. The man completely became rude. Just don't waste your time with this place! as someone who works in sales. You'd think they know how to be kind and understanding.

Mercedes Benz and the service department manager Justin and Jess are awesome. I used to go to…read moreMercedes Benz of Flagstaff in 2016. It was a stellar dealership who helped me immensely when I was stranded on I-17. Unfortunately after they moved the dealership went downhill. I couldn't get through on the phone, when my Mercedes Roadtrek RV was serviced it was dirtier then when I left it with DEF fluid running down the side. After that incident I had to take my Mercedes to Phoenix for service. Fast forward to 2025, I heard the Mercedes dealership in Flagstaff was taken over by new management. I went back and have been extremely impressed with the personnel, like Jess, who goes above and beyond to help and returns calls promptly. I am from a small town where we had a great local car repair who became a friend to everyone he did business with. This dealership has the same management style. And this customer is extremely grateful to not have to drive down to Phoenix for repairs!

We had just purchased a used 2022 Dynamax Isata 3 motorhome on the Mercedes Sprinter chassis…read more Shortly after bringing it home, it wouldn't shift out of park. We contacted Mercedes-Benz of Northern Arizona and spoke with Jesse in service. He scheduled us right away, and we had the RV towed in the following day. From start to finish, the entire staff was friendly and helpful -- they truly treated us like family. It was a stressful situation, but Jesse immediately put us at ease. I also spoke briefly with Alex, the technician working on our RV. He was very knowledgeable and professional, which gave me a lot of confidence. Jesse even mentioned that they go out of their way to help traveling RV owners get back on the road quickly. The repair ran late into Friday, so we picked up the coach Saturday morning. David was there to help us and was just as friendly and helpful as the rest of the team. We were very impressed with the entire staff and how comfortable they made us feel throughout the process. I would highly recommend Mercedes-Benz of Northern Arizona to any friend or fellow RVer.

On a roadtrip on Route 66. Needed tire rotation and an oil change. Quick and friendly service…read more They have a waiting area and offer free bottles of water and hot drinks while you want.

Shame on Flagstaff Subaru. I went there after my check engine light came on in my Crosstrek. After…read moredoing an oil change and some other quick testing they quoted me $3,900 for a timing chain and cam phasers. I decided to do my own research on the code that came up and get a second opinion from Prescott Subaru. Prescott took the time to go through the easier, less expensive fixes for my car versus jumping to the worst case scenario. Turns out, it just needed an engine oil flush. I have since driven over 700 miles and the lights have not come back on. If you live in northern Arizona and have the choice between Flagstaff or Prescott, GO TO PRESCOTT. I should not have to become an expert on what is wrong with my car in order to not be taken advantage of.

Findlay Volkswagen Flagstaff is great, I'd 100% recommend it to anyone!…read more Came in on Saturday with a broken rim after hitting potholes on the way to the Grand Canyon and everyone was super friendly and tried their absolute best to get it fixed and to get us back on the road. It was super hard getting a new rim for us because it was the weekend and it wasn't in stock anywhere around and they tried every possible option to still get us the part as soon as possible. They also took the time to explain to us in detail what was wrong and to make different recommendations before fixing everything and getting us back on the road. Thank you everyone, really appreciate it!

This location is permanently closed. We are visiting from out of town and didn't know until drove…read morethere to get coolant.

I live in Grand Canyon National Park and was refereed to Flagstaff Auto Outlet by a co-worker after…read moreshe had purchased a vehicle from them. At the time I was talking with Drive Time, Auto Express and all the other Arizona dealerships that work with "bad credit" and was approaching sheer frustration. If you're in this boat you know what I'm talking about, you read "$500 and a job drives you off the lot". Only to find that there are only 2 or 3 vehicles that meet that criteria and then you're stuck making payments every 2 weeks at their high interest rates. When I finally called Craig and told him I only had $800 to put down, I figured I'd get the same run around. NOT THE CASE.... He ran my credit over the phone and told me the interest would be high but if I came in with the $800 that he'd have me driving home today. So I did and it was a decision I've never regretted and the basis why a year later I purchased another vehicle from them after I hit an Elk and totaled the first car. To this date 5 of my co-workers here in The National Park have purchased vehicles from Craig, Jesus and The Auto Outlet Sales team and we all have the same view of the experience. That Craig will go out of his way to make sure he's given you an honest deal. That being said, you can expect to pay high Kelley Blue for your vehicle but here's why. They send the vehicles to 2 or 3 different shops and do an 180 point vehicle inspection before they sell it and in most cases offer a 3000 mile / 90 day Warranty on major mechanical. Basically, you're covered for your first oil change. Granted, it's not a golden parachute but it's a comforting peace of mind to have and on top of that Craig will often times offer to use their shop mechanic and get your car fixed for much cheaper than any shop will do after the warranty expires just because he values your business. Sure you might find a private seller who's selling the same car for $1200 less but does he offer that? Can he get you financed? Will he stand behind his sale when something minor breaks during the first week of ownership? I'm here to tell you that I ran into problems during the first month on both of my vehicles. Minor problems, like the throttle body cable on the cruise control broke, a CV- Axle, a vibration caused by the heat shield on the muffler, a transmission flush and Craig even got me a new muffler after I decided the after market muffler on the first car was annoying. All relatively simple breaks that didn't effect me driving the vehicle but take that to a shop and you're at almost $2000.00, cost I paid $000.00........ The financing options were what most impressed me. For the first vehicle I came in with $800 and the second $600. In both cases they offered me an extended down payment option, they basically gave me a month to come up with about $1500 before the loan even started. The loan papers were signed but that was a month were I would have been walking if they wouldn't have went out on a limb for me. Now would he do that for everyone, not sure but I think that based upon my income as a server and bartender and the fact that I've been in my job for 3 years, it was a safe call for him. For the first loan my credit was about 510 and they went with Honor Finance out of Las Vegas and my APR was 24%.... It wasn't ideal but I was comfortable making the payments so whatever. When I purchased the second vehicle Jesus told me over the phone that my credit had improved to 590 and that their working with this new creditor and he could get me approved with them and that I'm going to love the rate. Hearing that, I picked out a vehicle from the website and took the shuttle down from the Canyon. In my mind i was thinking 18% maybe 12% if I'm lucky. When I got to the dealership I seen a sharp looking 2010 Honda Civic and when I walked in the door Jesus asked what I wanted to drive. I mentioned that I liked the Civic but that it was probably out of my price range. He replied "no it's not". So I said, If you can get me in that for less that $350 a month I'll buy it - Barring anything bad on the test drive and he said "shouldn't be an issue". When I finished the test drive he had the paperwork ready and showed me what he had worked out with the bank, 4.5% APR. I'm a grown man and I almost cried when I saw it. I said, "are you sure you ran the right persons credit", he said positive.... All and all, I couldn't be happier. I had to take the car in twice within the first month for some minor repairs and both times I dreaded doing it but once I was there, the guys were great. No pressure or guilt, they just fixed the car and didn't charge me anything... In the end, I've just taken a few minutes out of day to tell you that I would do business with them again in a heartbeat and would urge you to consider Flagstaff Auto Outlet in your next automotive purchase.

If I could give them 0 stars, I would. I bought a used car from them last year and it has been…read morenothing but a lemon. Do not recommend them!