I couldn't be happier with the outstanding service I received from Holden Roofing and Randy, our…read moresales representative! From start to finish, the entire process was smooth, professional, and completely stress-free. The team at Holden Roofing did an exceptional job. Their workmanship was top-notch, they communicated every step of the way, arrived on time, and left everything spotless when the job was finished. The quality of the roof exceeded all of our expectations. Randy was absolutely amazing to work with throughout the insurance process. He was knowledgeable, patient, and always available to answer our questions. He made sure everything was handled correctly and took so much of the stress out of dealing with the insurance claim. If you're looking for a roofing company you can trust and someone who truly cares about helping you through the insurance process, I wholeheartedly recommend Holden Roofing and Randy. Their honesty, professionalism, and commitment to customer satisfaction are second to none. Thank you both for making what could have been a difficult experience such an easy and positive one. We are beyond thrilled with the results!

The project started ok, with the estimate but specific values were not met. My review is not based…read moreon that however. During the process the insurance company kept asking for more photos to approve specific items. Frank, instead of taking more photos left it to me to contact the insurance company and argue with them, claiming that after initial contact insurance company would no longer speak to him...or that he was not allowed to discuss with them further..I had to do Franks job, All he had to do was take more photos and send them to the insurance adjuster. I hired them from a neighbors recommendation. When I confronted Frank about the cost "misunderstandings" he apparently discussed it with the neighbor - this neighbor is now alienated and no longer a friend because of this. Why is this contractor talking to my neighbor about our issues? This is the reason I decided to post this review. During this ordeal, my AC capacitor failed, while they are roofing. They covered the AC with a sheet of plywood to prevent anything from falling into it and this could have caused it to overheat. I told Frank about it, but in the end I did not hold him or Holden responsible. Before they started roof replacement they left one of the gutters up...I had to tell them to remove the gutter. After the roof replacement I have picked up about 50 nails from the driveway and yard that they did not pick up with their magnet. Going to the backside of the house I noticed a gray streak on the wall...turns out they did not replace one of the downspouts as they should have. I had to call them on that issue and ased why they did not see this on the post-installation review? Surely they walk around the house to make sure everything is done...well, i guess not. Once the downspout was replaced Frankn did come over to inspect it then and had the gutter team come back out and paint a small section where is wasnt properly painted. I should not have to inspect your work for you. I should not be pitted against my neighbor so that you look good They told my neighbor i was a 'liar" it seems...she called me a liar this morning after going Karen on me over this guy Frank. I dont know, I can only guess what went on between them. Here is a summary of why they get a poor review: 1. I feel i was misled re: the cost (I was willing to chalk it up to a misunderstanding until I found he discussed this with my neighbor) My neighbor claims I asked for a discount, which is not true...so apparently thats one thing he told them. 2. Pre - roof work (gutter removal) was not done correctly and I had to tell them to complete it 3. Downspout was not replaced - final inspection was not performed or not completely performed 4. Sharing my discussions with a neighbor in order to score points with them...this was none of their business and completely unprofessional of Frank at Holden Roofing. THIS IS THE BIGGEST ISSUE 5. Would not take additional photos to make sure the work was approved by insurance, instead I had to call and fight with the insurance company on their behalf I understand they might not get all the nails with the magnet...I am not reviewing them based on that. Based on all this I would recommend ANYONE but Holden roofing. Maybe someone other than Frank would be better...I cant say for sure.