I contacted the Kohler Experience Center in Culver City asking about my in-wall tank and toilet…read moresetup. Alicia took the time to really understand my situation - she called the warranty department on my behalf, helped me investigate which products were compatible, and tracked down the part I needed to order. She was knowledgable, friendly, and thorough. What stood out was how helpful she was and her willingness to go above-and-beyond. She researched compatibility across different Kohler products, got the warranty team involved when we needed answers, and stayed with it until we had the right part ordered. I've dealt with a lot of vendors during my remodel and this was hands down the best experience. Definitely ask for Alicia.

Came in on a Sunday to look at the shower systems. What a beautiful showroom!…read more I was greeted by Ozzy when I walked in. He was really nice and helpful. He showed me all the different options and their functions, including the awesome demo station where he was able to show me the pressure and functions in person which I thought was great! That's really nice that they have that in the showroom. Ozzy is very knowledgeable and he provided great customer service! Some of the pieces are not cheap but they offer a lifetime warranty which we really love. There were so many beautiful items to see and choose from. I also like the fact that you can mix a match faucet and knobs, etc. What a fun store!

Súper profesional the installation crew are so nice respectful…read more VB the salesperson superb Highly recommended

Matthew is not only a professional and understands his inventory, he handles disputes…read moreprofessionally and with care. If your trying to find a dependable supplier, I recommend working with Matthew

Faviola is the absolute best! Super knowledgeable and always happy and super polite. Always happy…read moreto deal with her when we come in :) BMC Hardwood Flooring Brian & Michelle

If I could give this place negative stars, I would, starting with Faviola and her extreme rudeness…read more It is obvious from what she told us and her reaction that she has been in conflict with other customers, as we had to do. Thankfully, we did not pay cash and used a credit card, which allowed us to recover over 25K after 60 days, in material costs we never received, as they did not want to refund immediately. Heed my warning and stay far away from this place, as they are frauds and scammers like no other.

You know how difficult it is to find a good company at random from YELP? Well, I got lucky. Home…read moreCarpet and Window did my drapes and new rod and they are spectacular. We were holding our breaths until it was done, fearing some problems, but no problems. Thank heavens. Ron helped us with the process and he was great. Highly recommend this company.

I am so happy with my carpet and my experience purchasing my carpet. The finished product is…read moregorgeous, just what I wanted. Throughout the process George, the owner, was fantastic. He came to my house with samples and really understood what I wanted. I was always able to get him on the phone. I needed the carpet installed quickly and George made sure that happened. The gentlemen that installed it were fantastic. Their installation was clean and perfect. This is the best purchase experience I have had!

Local Gem for Hardwood Flooring…read more I've been a customer here for nearly a decade and couldn't be more loyal. First worked with them on flooring for my store about 9 years ago, then again for my home 7 years ago. This week I went back looking for a replacement stair nose for an older installation, and even though the exact product has been discontinued, the team went above and beyond to find me a great match. What really sets this business apart is the personal attention and expertise. Everyone is genuinely friendly and helpful - they actually care about solving your problem rather than pushing a sale. In a world of big-box stores and corporate chains, it's refreshing to work with a business like this! If you're doing any hardwood flooring work, I'd strongly recommend coming here. Their product knowledge is solid, their service is top-notch, and they'll stand behind their work. I honestly can't imagine going anywhere else at this point.

Customer service amazing!! Prices even better...work was perfection I'm very happy with my floor ..read more

Venice Tile is truly a gem! I visited four other tile shops in the area before coming here, and…read morenone of them came close to the incredible selection Venice Tile offers. My interior designer recommended this place and told me I wouldn't be disappointed, and she was absolutely right. The team was welcoming, patient, and so easy to work with throughout the entire process. Their variety of tiles is unmatched, and to my surprise, I even ended up getting my wood floors from them too. They really have everything you could possibly need under one roof. Not only did I find exactly what I wanted, but after running the numbers, I realized I saved thousands on my project and they managed to deliver everything within the same week! My home turned out absolutely stunning, and I can't recommend Venice Tile highly enough.

Danny's tile game is strong enough to fix your broken heart…read more Venice Ceramic Tile & Marble is the real deal -- and Danny is the Michelangelo of marble. I swear this guy could make a Home Depot bucket look high-end. I went in with floors so ugly they made my Roomba sad. Danny came in, waved his magic trowel, and now my place looks like a boutique hotel lobby. The craftsmanship? Flawless. The attention to detail? Surgical. The compliments I get now? Endless. Danny personally made sure every tile was lined up straighter than my life's been in years. He's patient, professional, and somehow managed to make me feel like I had great taste. Bottom line: if you want your space to go from "eh" to "wow, who lives here?", call Danny. Just don't let your ex see it -- she'll start finding excuses to come over again.

BUYER BEWARE. I'm an interior designer in Arizona, and we…read morepurchased 10 slabs of Silver Roots Dolomite from Rock Mill. Unfortunately, this turned into a very costly and frustrating experience. From the beginning, the slabs showed issues with the polished finish, including visible etching and surface damage. The client loved the slabs so much we decided to polish out etching on the slabs. But during fabrication, my highly experienced stone fabricator discovered that all of the slabs were structurally compromised -- something that could not have been identified through a standard visual inspection upon delivery. According to my fabricator, the failure is caused either to improper storage conditions or defects during the milling process, specifically involving the epoxy and mesh backing adhesion. During fabrication the mesh and epoxy coating on the back of every slab peeled away, causing the slabs to literally fall apart during fabrication. Silver Roots Dolomite naturally contains dramatic veining, which makes proper reinforcement absolutely critical. When the epoxy and mesh fail, the stone loses its structural integrity entirely. I contacted my sales representative, Mark at Rock Mill, and was told that because we were outside of their 7-10 day inspection window, they would not assist us further. Again, these were internal structural failures that could not have been detected through a routine visual inspection. I reached out again afterward and received no response. In my opinion, these slabs should never have been sold without disclosure regarding their condition, brittleness, or possible age-related deterioration. Based on this experience, I DO NOT recommend Rock Mill. If this is how they handle legitimate concerns from someone within the design and trade industry, I would be very concerned about how the average consumer would be treated.

I'm writing this positive review based solely on my interaction with one great employee, Samantha…read more I walked in a couple of weeks ago, only looking for inspiration and ideas for a new project; I swore I'd never purchase anything from Rockmill again as I had previously had an an incredibly negative - and costly - interaction with a salesman and the owner a few years ago. Samantha is very helpful, and even more importantly, knowledgable. I feel like had I dealt with her in my previous transaction, I would not have had the problems that I did. A company is more than just its pretty products. Customer service, knowledge and expertise with the products weigh in as importantly in my opinion. I think with Samantha you will get the best of both worlds though I wouldn't vouch for anyone else there! I give 4 stars as I just cannot forgive the past experience I had. If it weren't for that, Samantha would have garnered Rockmill a 5 star

We decided to upgrade our kitchen with a dream, wolf, all gas, stove, and oven combination with a…read moregriddle and charbroiler. We were referred to Bay Cities by our friend who's a legendary contractor and knows all the best people in town. We showed up and were greeted by Jacques, the owner. We felt like we were guests in his house, not customers in an appliance shop. Before even doing anything, he took a huge amount of time to get to know us and understand our needs. He showed us all the different models and spent literally hours explaining all of the ins and outs and made a recommendation based on what we like to cook, not just based on what looks nicest. And it happened not even to be the very most expensive model! During the process of figuring out what we want and ordering, we truly became friends with Jacques. He's hands down the kindest, most professional person not only in this business but in ANY business. He matched it to a wonderful professional hood at a great price and recommended a fantastic installer. Once it was time to deliver and install the Wolf, Jacques has his expert team do the work. They were efficient, professional and did a great job despite it being a very challenging fit! Even after delivery, Jacques patiently answered my questions. I cannot imagine any better place to go in Los Angeles County then this amazing store for high-end appliances. Don't waste your time going anywhere else.