STAY AWAY AT ALL COSTS I fell victim to E-Z Movers' fraud scheme last week. I am angry with myself for allowing this to happen. Had I read yelp before using E-Z, I would have seen its systemic pattern of fraud and deceit. Long story short, the moving crew arrived at my apartment and informed me before moving any furniture that the job was going to cost approximately DOUBLE what I was quoted on the phone. The basis for the higher cost, the foreman told me, was that the crew was going to need to use $170 of "packaging materials" to wrap my furniture and the move was was going to take 4 hours instead of the 2.5 I was quoted due to the extra time needed to wrap my furniture and because of "Friday afternoon traffic." The "packaging materials" charge was particularly disturbing because I was never told that my furniture needed to be wrapped, let alone that I would be charged an astronomical amount if I failed to wrap it. The labor estimate was also disturbing because the employee responsible for the initial quote knew that I was moving on a Friday afternoon and should have reflected any "traffic concerns" in the quote. I immediately called E-Z's management after the crew foreman told me his updated estimate. I offered to make a compromise between the initial quote and the foreman's outrageous updated quote. The E-Z employees I spoke with were unwilling to negotiate any kind of agreement. Essentially, I was told to take it or leave it. That was hardly surprising considering E-Z knew damn well that I needed to be out of my apartment that night in order to comply with the terms of my expiring lease. Thus, I had no choice but to submit to its fraud. Please don't let yourself become E-Z's next victim. There are dozens of moving companies in Chicago. Take 15 minutes out of your day to review yelp for a company that doesn't take its customers hostage. read more

6/30/2011, Chicago: movers showed up three hours late to move and my apartment charged me $100 for going over my elevator time. Movers were aware I had my elevator only from 1-3, but movers showed up at 2 (quoted move time was 2.5 hours). Movers also got lost on the way to the new place and did not even know the address of where they were dropping off the stuff. I found them sitting on the side of the wrong street 20 minutes after they left the old apartment (the drive is 6 blocks and should have taken 5 minutes). I was still charged for this time. They used unnecessary materials that cost an additional $120. Awful, unreliable service. If I could give 5 negative stars, I would. STAY FAR AWAY! read more

DO NOT USE THIS COMPANY. They are scam artists. Watch out for their long haul fee, as the driver will ensure he parks more than 75 ft away to make you pay. I was told i owed an extra $300 upon delivery and called the office to explain the situation. I was asked my name and address and then told the fee would be waived. However, the driver was not happy about this agreement, as i'm sure he gets to pocket the cash. I was called back by a very rude girl named Amanda who said the last person i talked to got me confused with another customer. I call BS. Oh and not to mention when i got my email confirming the name of my driver and called him, he had NO IDEA who i was or what I was talking about. I had to repeatedly call back to track down my own things. I've made long distance moves in the past and really wish I had yelped this company before moving with them. read more

I used these movers and they arrived early which was great, but when it was all said and done they had damaged a bookshelf and my bike was never delivered. I called immediatly (5mins) after I noticed my bike was not where they told me it was and no one called me. I had to call multiple times in a 3 hour time period for anyone to even address the situation. Then when I tried to file a claim, that person called me back 5 days later after I had left multiple messages. Needless to say, they did not pay for the bike or damaged furniture. All in all they did not handle themselves professionaly and were not all about customer service. I would not recommend these movers to anyone!!! read more

I used EZ Movers due to being quoted the lowest rate out if all of the moving companies I solicited out to for my move which we just finished. I dont even know where to begin. I absolutely hate this company and their services! Their moving crew was absolutely rude to my husband on the day of pickup and they were rude on the day of delivery. They rushed us to sign off on the final move because they were ready to leave. They left all of their trash in our garage because they told us their pay would be docked if they haul it away. Some of our items were missing. (I'm filing the claim tomorrow). Items that could have fitted in a box were counted as a single item. This increased my overall item count. The final cost of my move was increased by more than $500 which completely eliminated any "discounts" I was given. They lost precious items my husband and I received when we were married more than 10 years ago. I hate this company and their practices. DO NOT USE THEM!!! They have no empathy for us as a customer. I could go on but it just upsets me more. I would not recommend them EVER! I called and left a message with the claims person and did not receive a call back. Instead I got an email and was advised conversation from now on has to be done in writing. I am utterly appauled at the level of service I received. I was told by Voltaire he would be my single point of contact and that he would take care of everything. I wish I would have read these reviews first. I cannot advise how disappointed I am in this company. I will be reporting them to the BBB and I will go on ever website I can and advise everyone NOT TO USE THIS COMPANY AND NOT BE FOOLED BY THE DISCOUNTS BECAUSE THERE REALLY ISNT ANY! 4/15 - Update - Just because their company representative responds to every complaint to justify what happened doesnt mean anything. Their customer serivce is rude. When I called this morning even the manager was rude! I left a message with someone named Kelly and she never responded. After I spoke to Nathalia, we went through the rest of our items and noticed more things were missing. Yes we found the remote but it doesnt forgive your company for leaving things behind. Your driver did not do any type of walk through because he was in a hurry to leave! He told my husband to sign so they could leave because THEY WERE IN A HURRY. My husband told me he had every cabinet open. Funny thing is, our toiletries which were in the same cabinet as the towels yhou mentioned above made it to our home but the towels didnt? If you are "supposedly" a professional moving crew, how did you manage to pack some items and leave o thers and they were in the same location? If I am PAYING YOU to be the professional, why should I have to or would even want to double check your work to ensure you did your job correctly. This just speaks to my earlier point of the lack of professionalism and empathy! As I stated before. DO NOT USE THIS COMPANY. IT IS NOT WORTH THE HEADACHE! read more

I feel bad for those who had a negative experience with E-Z Movers but I had the opposite! We originally booked a different moving company two weeks prior to or move and had what we thought was a valid assessment of what was to be moved included on our quote, they showed and had nothing but negative attitude about how much stuff we had to move. They complained about every room and then said they would not move us because they couldn't do it in the quoted 4-5 hours. In addition they said they didn't have enough to wrap our furniture as we thought was included in our bound quote...long story short, it became very heated once they told us three times that they were NOT going to move us, that I had to actually kick them out of my house. Once outside, they said they would give me a refund of my deposit (that they had in the truck) but they actually got in the truck and drove off!! I immediately called EZ Movers; they were there in 2 hours and moved us with a great attitude in less than 5 hours! Pleasant, friendly, respectful and NO DAMAGED goods! They knew their job and did it very well! Thank you EZ Movers for saving the day for us! PS: they charged exactly what was quoted weeks prior! read more

Please do not use them! They broke my TV, uncharged me for everything, and were rude. Just don't. Trust me trust me trust me. Oh and they took forever. Literally slept on an air mattress for 3 weeks while pregnant on the floor, had to uber to IKEA to get basic things just to survive, bc I had no pots, pans, etc. DO NOT GO WITH THEM!!! read more

I wish I had read these reviews before I hired this unprofessional company for my cross country move. The "owner", Steve, is very unprofessional and rude. Once they have your money and they have your furniture you are at their mercy. I hired them to pack and move me across the country. The packers were good but the driver refused to deliver my furniture even after I confirmed I had wire transferred the balance to the company. The "owner" Steve did not care at all that I had arranged for someone to accept delivery and now the driver was going to be late. read more

This was my first time using a moving company and despite what some of these reviews are saying- I had the best experience with EZ movers. I called them about 2 weeks before I needed them to show up for a long distance move from Chicago to Arizona. Not only did they get me a quote the same day but they were by far the lowest out of all the companies I inquired with. Their agent called and we got everything set up. The day before they were supposed to pick up everything someone in the office called just to re-confirm and make sure I didnt have any questions/additional needs. My pickup window was at 9am on a Thursday and at 8:50 I got a call that the truck was there. The guys loaded everything in 90 minutes (from a 3rd floor walk up), wrapped my furniture, filled out the paper and were off. I also should also add that both of them were super polite. A week and a half later Uzi called to say he'd be at my new house between 12-2 the next day. He got there early at 11am- no complaints on my end. I gave him my balance, him and his guys unloaded everything, were unbelievably nice to me, and they were out within an hour. Everything arrived that should have and nothing was damaged. I would definitely recommend them if you havent used a moving company before- they really made this a low stress process for me!!! read more

I used EZ Movers for a local move, mainly because they were fast with the quote and then kept contacting me. Our crew arrived a few minutes early and went through the procedure with us. Like others have said on here, once they arrived we were quoted more time and costs both for the extra labor and packing costs which we were not notified of ahead of time. We ended up foregoing many of these and moved certain items on our own which ended up being better in the long run. I think they could tell we were put off it was going to take longer than expected so I was very impressed with how fast they worked to stay within the time we were quoted. Since they stayed under the time, one of them told us we could give them a good tip. Overall I got what I expected from them and would recommend to someone for a local move. read more

DO NOT USE E-Z Movers, Inc. I had the worst experience. There were hidden charges I wasn't notified of until they showed up late at my apartment. They took 11 days to deliver my items even though they estimated it would take 3-5 days. The moves spilled a large nalgene of coke all over my couch and then wrapped it in plastic without cleaning it up. When they delivered my stuff they came two hours early without warning so I wasn't home. Then they realized that they delivered in the wrong order and couldn't get to my stuff on the truck because it was in the back. They left and came back over 6 hours later at 8pm without any explanation or apology even though they had promised they would be there much earlier. There were also hidden fees for the distance from the truck to my front door on delivery even though it was a one level house and they will walk up three flights of stairs to move someone without fees. In addition, their "binding estimate" was hugely underestimated and I was forced to pay the full amount. There customer service was awful and when I called to make sure they still going to deliver even though it was 8pm, they told me they had no idea where the truck was, who the driver was, and if they were still going to delivery my things. Please save yourself money and hassle and go somewhere else. read more

Great experience and the price was great. The move was way shorter than expected and the staff was extremely nice!

I'm not a reviewing type of person but I felt very jaded from my experience and have nowhere else to turn so here I am. Recently I had a cross country move to plan so I did a lot of research before settling on a moving company that was affordable and had decent reviews. I came across EZ movers and I don't want to completely bash the guys because its more of a company policy I am unhappy with and not necessarily their employees. -Scheduling was easy -Movers showed up early which was great. They don't tell you about all the "extras" you'll be paying for but again, it was such a last minute move I was ok way it. And by extras I mean the packing tape they use, blankets, etc. -They give you a 21 day window when your stuff was going to arrive, I always plan for the worst and good thing because it took around 24 or 25 I believe. Again, not a big deal, was assuming this would be the case moving across the country. -I had to continually call to get updates on the 22nd day and they kept having me call the driver which I thought was strange. Why not get an update and let me know, not track down the driver. -The driver finally arrived towards the end of the day and it was apparent I was his last delivery. He had me help check items off on the sheet as he removed them from the truck as he was in a hurry. -They had me help remove blankets that were wrapped around my furniture and hurried me along to sign all the spots I needed to sign as they were in a hurry. -They leave, I begin unpacking and noticed my coffee table had large dents/scratches all over it, and the bottom rack for magazines was busted. Next, I notice one of the legs on my tv stand is snapped in half. I think , oh well, they broke it, I'll just file something and get reimbursed for the estimated value assuming depreciation. -I file what they ask me to file and they respond saying, we will give you $0 for the coffee table that I would be embarrassed to have in my home and $24 for the broke entertainment center which cannot support a TV. They say that they use some ridiculous weight to dollar insurance policy that is standard in the industry unless I opted to pay more for insurance. I didn't know that I had to pay a company an extra amount of money on top of their rates to make sure my stuff gets here in one piece. This seems like a policy that if applied to most industries, companies would fail. -Next, I contact the governing body who oversees claims to see what else I can do. They now have sent me paperwork to begin arbitration but the value of stuff needs to be greater than X amount to even make it worth while. Otherwise Im paying more in fees to get a payment less than what I would be paying, does make financial sense. So here I am, cannot do anything else but vent. Please make sure you keep the drop off guy there to witness you unpack ever item or else you'll be screwed if something is broke. Your move EZ Movers. Chad J moved from Chicago. read more

This is probably the worst moving company in the world. If they offered free service I would not let them near my place. We called them in for a estimate and they came out for the estimate and gave us a price. The price was reasonable so we decided to go with them. On the day of the move they came in with a contract with the price being double of what they had quoted me. Then when I asked them that the price is too high they told me too bad and thats the price. Then they walked out! I was left with a house full of boxes and had to move out that day. I ended up calling up a different company to come in and do a same day service with cost me more. I would not trust them at all. They will try to screw you any which why they can. read more

I cant even give these guys a rating because they are SO unprofessional and NOT E-Z at all!! They are holding my DEPOSIT and its been WELL over the 3 days they said it would be to get it back! I've received NO emails or calls about my money just that people keep pointing the fingers at someone else. Well do you know what finger I'm pointing at them? read more

I had these guys for a local move and couldn't be happier with every part of the experience. Leo(I think that was the foreman's name) and crew, seriously were fantastic. It was one of the hottest days of the year and they moved me into a 4th floor walk up and didnt complain a bit about it. They showed up exactly on time, worked their asses off, all my stuff was in perfect condition when I got it into my new place. Moving is always such a stressful time, and really this whole process couldnt have gone any smoother and I couldn't be happier I chose them as my moving company. read more

These guys saved the day after a very terrible experience with another moving company that left me high & dry on short notice for a cross-country move. E-Z swooped in, picked up my things on short notice, & provided very professional courteous service. Only minus 1 star since it took a little longer to get my things than originally planned, but that is also due to the fact that it took me longer to report a deliver to address than intended. I enjoyed my experience with E-Z Movers & would use them again indeed. read more

Excellent, fast, effiencient, and friendly service! Thank you for a stress free move!

Doesn't deserve one star. paid them to move my elderly aunt from Florida to Connecticut. paid upfront had a zero balance when the truck drove up. driver request 184.00 in cash or would not give me her furnitue. called the office hand they told yea it is do because they took the furniture from her 1st floor condo to the truck!! I was never adivsed of these chages. They would not accept check or credit card, they wanted cash only!!! I had no choice but to pay them or would not get her stuff. they damaged a few pieces and was I was advised the office would contact me to file a clam. Of course no one has contacted me.. read more

I really enjoyed working with E-Z Movers! What first attracted me to them was the amazing, affordable price. The experience improved even more when I was working with the customer service department to get everything settled, and I worked with Brian! In addition, I had to store my items for 3 months, and they allowed me to have 3.5 months free storage!!! The movers were very prompt, super fast and extremely friendly. The one thing that was slightly difficult, was I moved long distance (Chicago to Ohio) and there was a 10-day window for drop-off that made it hard to coordinate, but they did work with me. I would definitely recommend E-Z Movers. read more

Just wanted to give a big shout out to this moving company. I moved in early March and called them in mid February. Everything in regards to my relocation was moving by quickly, and I needed to find a moving company STAT. I shopped around and was quoted so much higher from other companies than the figure EZ movers quoted me. They had already come my way through a recommendation, so I decided to give them a try. Not only did they accommodate my last minute request, but also were so quick, professional and friendly. They were so fast, I completely forgot to pack up my food in the fridge before they were ready to go! My move ended up to be cheaper than they had originally quoted and they were done in a few hours. Everything was taken care of, nothing was damaged. Great local movers! Would definitely recommend and use them again! read more

BEYOND PLEASED! We Just moved from one condo in Chicago to another and we were very pleased with EZ movers! We used this company a couple years back so I knew they were trustworthy and great. They guys that were sent out to move us did such a great job and were very efficient, timely, courteous and professional. They made it super easy for us and took very good care of all of our furniture and fragile items. Would definitely recommend!! Thank you EZ movers! read more

I used EZ movers for short distance moves on 2 occasions. The first time went fine so I think this speaks more to the individual sales associates involved with scheduling/customer service. I scheduled a move a month prior with a sales associate named Brian, and didn't need to pay a deposit right away. I needed to reschedule and/or cancel the move and tried calling multiple times (general company number) with no one answering phone calls/inability to leave a voicemail. A few days prior to the move I went into the office and cancelled with the owner without a fine which was really nice. Right after canceling I realized I was able to make the move/moved things around my schedule to make it work. 15 min after I cancelled, I walked back into the office building and instead of speaking to the owner I was director to Brian, the individual I originally booked the move with. Brian checked with whoever in the back office and said he was able to book the original move again (15 min after canceling). Great, everything's fine right? The night before, I sent Brian an email confirming the move and he confirms. The day of the move comes and no one shows at the scheduled time. I call Brian who doesn't know what's going on. After an hour of going back and forth Brian realizes he or the owner re-scheduled me for the wrong date and offered to reschedule at a different time during the day. It was inconvenient as I had a meeting that day, and if I rescheduled for a different day I would have pay that day's rate (which is way higher). I asked why I would have to pay a higher rate/penalty for his mistake and he kept repeating, "that's the rate for the day" and "are you sure you didn't ask the owner about that day?". How rude! He was clearly trying to pass some blame onto me instead of taking responsibility. I had no documentation/proof of the meeting with the owner or the interaction I had when I rescheduled with Brian which he knew. After going back and forth with Brian and calling work to reschedule the meeting, I agreed to a move later in the day. Only issue was the drive time was going to double as the rescheduled time that day was during prime time traffic so I asked the extra drive time to be rebated. Brian refused stating "we just start the time when the move starts and stop it when it stops" so i asked to speak to his manager - Steve. This guys even more disrespectful. They offered no compensation for the additional time/didn't offer a price match to reschedule to another day for their mistake. I agreed begrudgingly as it was too late to schedule with another company, and Steve says "we have the right to decline our services if we see fit". I was dumbfounded. The customer service of Brian and Steve was terrible. He's human and made a mistake, fine, but why would they penalize me for their mistake? They offer no compensation whatsoever for their mistake and I literally lost money that day. As a consumer in the Skokie/Chicago area I will not be using their services again. Though they offer comparable pricing, the customer service is void, and they may end up costing you more. I'm also still waiting (4 days later) for the money they said would be returned if I didn't use the full amount of time scheduled... The movers themselves, Jerry and Mark, were very friendly and the move itself went fine but there's plenty other companies in the area who may be more organized and respectful. read more

I WOULD GIVE -10 (NEGATIVE). AT FIRST PLACE THEY OVER CHARGED ME AT THE TIME OF PACKING. Delivery was late. THEY DAMAGED MY NEW MATTRESSES. AND SETTLEMENT AMOUNT JUST 150 USD, I AM STILL WAITING FOR LAST 6 MONTHS FOR CHECK. THEY SAY WE DON'T HAVE CASH !!!! --------------------------See their replies. ------------------------------- Mr. Khan, I have submitted your new address to the Accounting Department and have checked on the status of your file. The accounting department did inform me that they apologize for the delay in issuing your check as the business has been slow which effects the cash flow. I do thank you for being as patient as you have, and I will continue to update you on this claim. Thank You Once Again, Daniella Guzman Customer Service Rep E-Z Movers, Inc 3400 Oakton Skokie, Il 60076 1-888-917-8300 ext 112 (847) 568-9380 (local in Chicagoland area) (847) 568-9388 (fax) customerrelations@e-zmovers.com -----Original Message----- From: Hafeez [mailto: Sent: Monday, March 16, 2009 3:40 PM To: customerrelations@e-zmovers.com Subject: Fw: Job 1186095 -Late Delivery compensation Hi, How many more months will it take to process the claim. My new Address , just in case you are willing to send check. Hafeez --------------------------------------- From: Hafeez hafeez@yahoo.com Subject: Job 1186095 -Late Delivery compensation To: customerrelations@e-zmovers.com Date: Thursday, December 4, 2008, 1:34 PM Hi Daniella, My delivery was late, due to that I had to stay in Hotel(USD 112/day).My first day of availability was 20-SEP-08 and I got my household stuff on 08-Oct-08. So please compensate for that as I per my conversation with cutomer support. Pickup Date: 29-Sep-2008 Delivery Date : 08-Nov-2008 earlier i was following up with claim dept for the same but has been directed to you for late delivery compensation. Please let me know if you need any more info. Thanks. Hafeez ------------------------------------------------------------------- --- On Thu, 12/4/08, Caroline Smith claims@e-zmovers.com wrote: From: Caroline Smith claims@e-zmovers.com Subject: RE: Re: Claim No: 502212, Job 1186095 -More supporting pictures of damaged items. To: hafeez@yahoo.com Date: Thursday, December 4, 2008, 7:55 AM Springs and Mattresses are the same weight in the AMSA book of weights. I will add the box and send the new release today. Contact Daniella in customer service for the late delivery at customerrelations@e-zmovers.com or at extension 112. Caroline Smith Claim Department E-Z Movers, Incorporated 3400 Oakton Street Skokie. IL 60076 847-568-9380 or 888-917-8300 X 104 (Phone) 847-568-9388 (Fax) http://www.e-zmovers.com ========================================== From: Caroline Smith claims@e-zmovers.com Add sender to Contacts To: ---------------------------- Hi Mr. Khan, I am so sorry for the delay, your check was due on January 18th. E-Z Movers is having cash flow problems and that is why the check has not been sent. I have notified accounts payable that when checks start going out to have yours go out in the first available time. I apologize that I can't do more right now. Sincerely, Caroline Smith Claim Department E-Z Movers, Incorporated 3400 Oakton Street Skokie. IL 60076 847-568-9380 or 888-917-8300 X 104 (Phone) 847-568-9388 (Fax) httpwww.e-zmovers.com ---------------- -----Original Message----- From: Hafeez [mailto:haf@yahoo.com] Sent: Friday, February 20, 2009 1:35 PM To: Caroline Smith Subject: RE: Claim No: 2, Job 95 -How Long it will take Hi Caroline, How long it will take to process the claim Already couple of months passed. Thanks Hafeez --- On Tue, 1/27/09, Caroline Smith claims@e-zmovers.com wrote: From: Caroline Smith claims@e-zmovers.com Subject: RE: Claim No: 212, Job 6095 -More supporting pictures of damaged items. To: 'Hafeez' hafeez@yahoo.com Date: Tuesday, January 27, 2009, 11:15 AM Nothing came thru on the email you sent. Caroline Smith Claim Department E-Z Movers, Incorporated read more

Overall I would recommend E-Z Movers - They seem like they have a process for everything. I didn't have to do any work and they provided me with the materials I otherwise would have had to buy (boxes, tape, bubble wrap, etc...) --- These Chicago movers are professional in every way. Thanks guys! read more

Awful. Don't do it! First of all, Brian was very nice when we first spoke to him. We booked our move like more than a month in advance. When we spoke, he told us if our stuff is being picked up on August 27th, that we should get there by August 1st just in case our stuff arrived. Even though this was before the 7-10 day policy, I listened to him because I didn't want my stuff to be put into storage if we weren't there when they got there with our stuff. So, we got there on August 1st. Our stuff didn't arrive until August 7th. Ok, this is within their 7-10 day policy, but Brian should have NEVER told us to get there earlier than that. We were sleeping on air mattresses for about a week. How miserable. Not to mention how unprofessional the movers were when they were picking up our stuff in Chicago. We got a call the day before telling us they would be at our house by 8am. They got there at 7am, insisting they come in the house. By all means, this would have been great if we were up and ready to go! We had to tell them to wait. Then, the price they gave us in the end was $700 more than the estimated quote. This included a truck fee of $175?? I didn't know about that before they actually got there. This was ridiculous. But they were there and how else were we going to move our stuff?? Towards the end of the move, they told us that not all of our stuff was going to fit but they would ignore the extra $200 for the extra square footage if we gave them a big tip. Ok, so we gave them a big tip. They still convinced us that our two dressers would not fit. So we said ok, and they said they would help us bring them down. They did help us bring them down, but put them right into their truck!! Like they were keeping them or something? We surely didn't get them when our stuff arrived. The truck driver was responsive and very nice. He got everything moved in very quickly along with the mover with him. All of our boxes were bent in and a lot of our glasses were broken. We had a couple pieces of furniture that broke in the process also. All in all, DONT USE EZ MOVERS. You are better off getting your own truck and driving it yourself!!!! read more

I'll preface this by saying that I did not hire EZ Movers for our moving needs. I however did request a quote from the company. Be warned that once you request a quote from the company, they will call you every day, non stop, to follow up with you. I was obtaining estimates from several companies, so I did not follow up with one single company immediately. However, being harassed by this company every single day while making my decision, made me think twice about using them. Part of me appreciates that they appreciate my business. But at some point it needs to stop. read more

In 2008, I made a cross-country move from Iowa City to Seattle. The movers on the Iowa City side were quick and efficient. The price was reasonable and I thought I was going to have a great experience. I even gave the movers a substantial tip so that they'd have no reason to 'misplace' any of my stuff. Two weeks later, when my stuff got to Seattle, they unpacked and rushed me to sign off. I looked around and everything seemed to be in order: foolishly naive on my part. They lost/took an xbox 360, several controllers, various games, and various adapter upgrades. In addition, they broke a shelf. I filed a complaint, and they refused to compensate me for anything, given that they had convinced me to sign off before I inventoried everything. Lesson learned. They offered a nominal settlement check to cover the damaged shelf, and I begrudgingly signed off to put the matter behind me. 8 months later and they didn't even have the decency to send the check. I'm sure that they Recognize that the arbitration clause would require me to file a claim in Chicago, while I now live in Seattle, so they're just going to completely screw me over. I've written numerous letters asking what happened, and they just ignore me. DO NOT BE TAKEN IN BY THESE GUYS! Even though their rates seem low, you really do get what you pay for. If I were to do it all over again, I would go with anyone else, even if E-Z movers offered to do it for free. read more

I should've believed the reviews on this company. I received a quote from them that was well priced and seemed to be perfect. Given that I was moving into a high rise building, I had to reserve an elevator from 1pm-3pm, which is not flexible at all. I told the delivery company this, and they confirmed they would be at my old place at 11am to pack and load my furniture, and make it in time at 1pm at the new place. They showed up at 12:30pm instead and tried to rush through everything. Because they were running late, they packed everything poorly and didn't care about the furniture. One of them broke a leg on my dresser, the other one forgot to remove the shelves on my media towers and they got banged up pretty bad during the move. We finally arrived at my new place at 2:45pm, and the condo wouldn't let me move in since we missed our time window. There was another person using the elevator from 3pm-5pm, and the movers understood that they had to make this right, so they volunteered to help those people, if in return they allowed me to use the elevator as well. I thought that was great news, except they only did it because they expected to get a tip from those people. One of them got so upset after they didn't get tipped that he kept telling me "We take care of you if you take care of us", literally asking me for tips. He said this to me like three times while unloading my stuff. I mentioned something to the effect that I don't carry cash on me, and he said that he saw an ATM downstairs. I was literally intimidated into tipping them even though they were late and broke a lot of my stuff. Finally, one of them unwrapped my mirror and literally celebrated the fact that it didn't break, as if that's something to celebrate! At the end, they mentioned they would send a repairman to fix my dresser within the week. It's been over two weeks now and I still haven't heard from them. The insurance I would get for my broken items was 6 cents. You read that right, 6 cents! And the best part is that they charged me for the two hours they went over their time frame, bringing my total from the original $600 quote to almost $1,100! So I basically paid for them to move someone else into their unit. When I called the company, they wouldn't change their charges and said that it's my responsibility. My advice would be for people to believe the reviews. This is the worst delivery company you will ever deal with. Nothing EZ about it. read more

I'm not even sure where to begin...maybe with that the movers are still moving my things out of my apartment but I feel so compelled to write something now. I had many conversations with my sales rep., Denise. I gave her exact inventory, told her sizes of things etc. I was quoted $1,100 for my move from Boston to Chicago. It seemed really reasonable and I was even prepared to have some extra fees come with that on the day of the move and I would still be OK with it. What am I NOT OK with? MY FINAL PRICE OF $1800. I kid you not. My quote jumped nearly double. The guy who was in charge was completely rude and told me he's adding money because I am on the fourth floor. THERE ARE NOT EVEN FOUR FLOORS IN MY APARTMENT COMPLEX. Convenient, because at floor 4 is when the moving company increases the price. He then "estimated" that I had about an additional 100 cubic feet than what my inventory quote stated. So i'm supposed to assume that because he's been moving for a while he can just eyeball my cubic feet and tack on 106 additional CF? Then he charged me for $50 of materials, you know, that shrink wrap gets you every time, for FIFTY DOLLARS. He then proceeded to tell me that some of my furniture was too fragile and antique and that he basically couldn't guarantee it would even be remotely safe. He then told me that my sofa was three sections.... IT IS NOT. It is exactly two pieces. So he added more costs. All in all, AVOID this company at all costs, they're rude, not customer-service-oriented, and will quote you low so you agree to their services and then the day of when it's too late, will increase your price read more

If you have a choice don't use this company. I moved long distance just before the holidays and had to make arrangements quickly. I didn't have time to research and just called two companies that Google search returned. One of them was booked (holidays was the main reason) and EZ Movers were available. The arrangement was quick and the quote seemed reasonable. However, I was surprised by extra $2500 I had to pay for narrowing the delivery window from 10 to 2 days (a third of the total cost). It was OK, though, I really wanted to sleep in my own bed so I decided to go for it. The main problem was with the delivery crew. They were reckless with moving furniture leaving significant marks on the staircase walls; loading and unloading. Some of them were not really physically fit to do the job and they struggled, which contributed to the problem. They constantly complained. Either about the weight of my boxes or the amount of work they had to do - the unloading crew had two deliveries on the same day and were unhappy to work more than 8 hours on the same day. A lot of stuff has been damaged. This included things that they had packed, like a large desk or bikes. They explained that the other load shifted in the truck and heavily hit my things. The customer service is not very responsive; perhaps because they are very busy with all the complaints they are getting. read more

I used E-Z Movers twice in the last couple of years. I had a decent experience with the first move in 2012, but my last move in 2014 was completely unacceptable. The move involved moving me from my condo to their facility one day, then moving me from their facility to my new place the next day, so it was 2 moves. Now, this is a slightly more complicated move, but there were some clear missteps on their part that warrant a "how is this company still in business?" thought. Couple of items I want to warn potential movers of with this company, just so that you can be an informed consumer: - The people at the office are very nice and will give you a very nice quote. Now multiply it by 2, and hope it ends up only being 1.5 times more. That's closer to the true cost. - Vigilantly watch over the people moving you. I don't care if they need to smoke or rest, as they often did during my move, but you're paying by the hour - do that on your own time or factor in a break that I don't have to pay for. Also, they're filling out the inventory list, which you have no way of verifying unless you literally follow around the guy and watch him do the work. It's unfortunate, but you have to do that or you might end up with missing items with no recourse (more below on that). If something seems wrong on the form, do not sign it. - When you ask how much longer, it will always be "a half hour", and you will stop believing them 2 hours after they first said it. - They have to manually fill out every form they have you sign, and you're paying hourly - so you are paying $2.45 per minute (on a $147/hour job) while one of the movers writes in your address and move information on each form. I am guessing E-Z Movers didn't want to splurge and have that technology at their office where they could pre-print these forms. Added an extra 15 minutes to each of my moves. - It takes the office people in Skokie days to respond to anything (including Yelp reviews, apparently - looking forward to your reply Ehmil B about how I, like all of your customers, are clearly in the wrong!). I called to complain about the people that moved me out of my condo; I get a response 4 days later. I called about a missing item; I get a call and email over a week later. - The moving crews don't bring their own water apparently, so be prepared to offer that. My move in crew wasn't very pleased when I explained all my cups were packed (odd, I know! It's like I'm moving) so I couldn't offer them water. - Moving crews also do not come equipped with things that might seem necessary for a mover, like a ladder. They asked to borrow my neighbor's ladder at the condo I was moving from because they needed to stack the boxes in their truck. What company owns a truck but doesn't have the proper equipment inside that truck to properly pack it and requires a consumer to supply the proper tools for a crew to do their job? Seriously, Ehmil B, I would LOVE to know the answer to that. Cost too prohibitive to properly equip your trucks for E-Z Movers? - I did end up losing part of a couch - the legs, which were removed (as they are in any move). My move involved 195 items or so, and apparently i missed that they never delivered the legs to the sofa (back to my earlier point - follow the movers around the ENTIRE TIME if you want all your stuff). I call the office to make a claim roughly 2 weeks after the move - I wanted to ensure they weren't packed elsewhere, and I missed it. I get a call and a follow up email from Natalia stating that I need to submit a claim form. I fill out the claim form and resubmit. I follow up a week later since I haven't heard a response, and I finally get a response stating that my letter via "postal mail". I received the letter today, which outright denies my claim. Now, this is pretty common - most companies outright deny claims because many people won't take this further. It's a business move, I get it. The denial states, in short, "we say there was nothing wrong, so there's nothing wrong." Again, FOLLOW THE MOVERS AROUND AND ENSURE YOU ARE ACCOUNTING FOR ABSOLUTELY EVERYTHING. Of course, there is a way to make a complaint about this if I'm not satisfied with the outcome - you can file a claim with the American Moving and Storage Association. Awesome, right? No, it isn't - there's a $650 administrative fee charged for all claims under $10,000, of which the consumer is responsible for $300. Any person with basic math skills will tell you that unless the claim is for a very expensive article, you won't be filing a claim. Hmm, I wonder if E-Z Movers realizes this and just denies all claims? If you're looking for a stress free move, consider doing it yourself before going with E-Z Movers. Wish I had! read more

THEY'll STEAL YOUR STUFF - Don't use them I contracted E-Z Movers to move my household items across country. I was lured by the inexpensive quotes but really should have read all the reviews first. Two guys showed up and moved all my items, which I had packed myself and set in the garage for them to load directly into the truck. They were there for less than two hours including signing the paperwork. When everything was done being packed, the main mover, Vincent, asked me for a tip. He said 10% was customary, which is not true. I was unwilling to give him that large of a tip because 5% is customary and because I was the one who packed all the boxes and moved them to the garage where they were very easily loaded on to the truck. Vincent became rude and aggressive in his movements. After a few minutes, he decided to change the paperwork by recalculating the total space of my items so he could write himself a bigger tip. Months later my items arrived on the other end of the move. I was around for the delivery and watched as all my boxes were taken off the truck. The boxes had lots of external damage and looked as if they had been left outside. One of the delivery guys picked a plastic box full of photo negatives up and thousands of negatives spilled out onto the street because the bottom of the box had been split open in transit. All that I would have excused. However, when I started to unpack my items, I noticed that some of my power tools were missing. I had packed them in a large construction bag with a tool manufacturer logo on the outside. The bag contained a few power tools as well as a few other clamps and bulkier items.The bag was secured with a zip tie on the zippers. When the bag arrived, the zip tie was missing along with the power tools. Someone had opened the bag, taken out some of the tools and sent the bag on with the rest of the lesser expensive items still in there. These people are loser dirtbags, crooks and liars. When they first came to my house I was surprised by how greasy they were and how quickly the hair on the back of my neck stood up in their presence - especialIy the guy named Vincent who seemed like a total dirtbag. I would never recommend this business to anyone. I have contacted the local police department here, the PD in the business' hometown and filed a complaint with the BBB. read more

Sadly, this is the last time that I will ignore Yelp reviews before selecting a moving company. The move started out fantastically. I was faced with the challenge of having to be out of my apartment on 6/30 and I couldn't get in to my new apartment until 7/1 so I hired E-Z Movers because they offered free overnight storage, and their quote came in the lowest. Unfortunately, it all ended up being a mistake. To begin with, the movers were supposed to have arrived between 3pm and 5pm. I received a call at 3 informing me that they would be arriving towards the end of the window...not a problem. At 5pm, I had not heard from anyone so I called the dispatcher who informed me it would be closer to 5:45. The team did not show up until 6:15 p.m. After that, things went smoothly for about 30 minutes. The crew worked fast and had me out in no time. However, they managed to rip a fairly large chunk of drywall out of the corner of an archway when they shoved the couch through instead of navigating it around the corner. When I pointed out the damage, one worker said "Aw s***" and the foreman informed me to call customer service so they could "cut a deal." Then when it became time to settle up (they had been at my place for only one hour), I was told that I would be billed for three hours instead of the two hour minimum. The reason was that they "did not know where my stuff would go once it arrived at the storage facility and it would take them time to figure that out." So I am supposed to believe that it will take them two more hours to drive 20 minutes to the storage facility, identify an available unit and unload a truck that took only one hour to load (including elevator trips). Customer Service the next day was apologetic, but not helpful. I was asked to fill out a claim form and send them pictures of the damage. However, the form indicated that once it was signed, you were indicating that the move was completed, so I could not fill out the form until the items had been delivered. Next, even though I was entitled to one month free storage, I found out on Sunday night that my card had been charged for $120. I called on 7/2 to complain about it, and they said "they don't see it yet, but will let me know when they do so they can refund it." On the morning of 7/2 my items were delivered. No major damage so I was assuming that the worst was over. Sadly, we discovered that a box was missing. When I called customer service, they said they would look for it. This left three items outstanding: 1) The damage to the apartment 2) The missing box 3) The erroneous charge The charge was credited back to my account by the bank on 7/6. I assume that they were correct in saying that it had been reversed, but it took time to show on the account. Regardless, it should never have been offered. Several days after receiving the form, they offered to send their contractor to my old apartment (which I no longer have access to) on 7/17 to repair the damage. The damage had already been repaired. Because my previous leasing company could not believe how frustrating E-Z Movers was being, they decided to be generous and eat the cost of the repairs so that I wouldn't have to go through the hassle of fighting E-Z Movers for a reimbursement. Lastly, the missing box was never found. Their response was simply that because the item was not "scanned in" it was not their responsibility. So because the item was not properly checked in by the staff (even though the staff removed it from my apartment), they were not responsible for it. The box contained approximately $900 worth of text books for my graduate school program. Overall, none of these items is big enough to merit a one-star rating. By themselves, they could honestly be described as accidents. However, the combination of all of these incidents combined with the general lack of urgency that the administrative staff displayed in resolving issues, was inexcusable. I will not recommend using them again and sincerely hope you don't either. UPDATE: I appreciate Ehmil's responses. Here are a couple of things to note: 1) I was assured by the foreman that my card would not be charged, but it was. Ehmil clearly indicates that is standard procedure. That should have been clarified. 2) I first informed Natalia that the damage had been repaired but the company would bill me $75 which was what they quoted me. She never responded except to say a repairman would be dispatched. I asked the management company how to proceed, they decided it would not be worth it to continue. I informed Natalia of this 12 days after the damage, not immediately as Ehmil indicates. 3) No one knows where the box is. I only know it was in my apartment, then it was taken out, and it was never returned. My assumption is that it had something to do with this company, however, since I didn't catalogue everything item, I understand that I am out the money. read more

WORST MOVING EXPERIENCE EVER. - The movers arrived over 45 minutes late, with a small rented truck (not a company van) - Based on a handwritten list of items they had (which did NOT match the list we discussed on the phone), they immediately told me they were doubling my moving cost to more than $1000; because I needed to move that day, I had no choice but to sign the new contract - I called customer service at this point to discuss my extreme dissatisfaction and the rep HUNG UP ON ME, radioed the movers while i was standing with them, CANCELED MY MOVE, and made the movers unpack my stuff from the truck - I was so astounded and panicked that I called her back, apologizing profusely for expressing any anger previously ... I even offered to pay the inflated price in cash up front - anything to continue with the move that my fiance, sister and friends had all taken the day off of work to accomplish What I have finally figured out is that this is in no way unusual. They will do anything to get your business on the phone, and anything to screw you over on the day of the move. They are under new management (see their boilerplate response to many complaints on this site), and this is their new business model. They bring a truck that is too small so they can charge you for additional trips or more time AND they drastically inflate your moving cost at a time when you basically have no way to say no. I ended up calling Two Men & A Truck, and I can't say enough amazing things about them. They were fast, courteous, efficient and moved everything in less than 4 hours for $575. read more

I'm still in the middle of a mess with E-Z so if you're looking to use them, I recommend you save yourself the pain. My girlfriend used them before and was very happy with their prices and service. So I agreed to use them for our move. At first, everything seemed fine. 4 guys showed up at my girlfriends house to pick up her stuff. Everything seemed to go smoothly. But then when they came to my place, there were only 3 guys. One disappeared until about 2 hrs later when we were pretty much finished with my stuff. (I will say, the 3 other workers were good though) Then when unloading at our new place, we had a glass night stand broken beyone repair. A desk, which we just got back almost a month later with glue all over the obvious spots they repaired it at. (I'd also like to add that they promised delivery of the desk a few days earlier on a specified date and time. We waited and waited during that time. No delivery. We called them to see if they were still coming. No answer. Left a message. No call back. They damaged our headboard to the bed. We had to throw out my DVD tower after they took it outside after it was turned upside down, losing all the pegs and parts that held the shelves in. I wasn't about to search the lawn for all the parts they lost. They also demolished my blu ray player which cost me about $150 when I bought it. They offer $ .30 per pound. I'd say my player was about 5lbs. So do the math. That's about $1.50. They honestly offered it too. When I refused that, they claimed there was a possibility for a refurbished unit. Which I would take, but they can't confirm this is something they can do still. But the worst part is the lack of customer service. If you go through my review and still want to chance it, just pray no damages occur because their customer service is horrible. We've been promised multiple call backs with no delivery on those. We have to call 2-3 times a day to leave voicemails that never get a response. So this weekend will mark the 1 month timeframe and we still can't get an idea of how much we are going to be reimbursed for all the damages they caused. So an update is very possible. But I'm doubting they'll offer us anything close to what would make up for the hellish experience we've had with them. There are so many moving companies in the Chicagoland area. Take my advise, and use someone else. ************ Additional Comments to Ehmil with E-Z****************** Ehmil, Since I can only message you directly and can't respond to your comments in a public manner, I've edited my review to respond. I appreciate your quick response to my review. I only wish your Customer Service was on the same level of speed and communication. I am completely understanding of the fact that you need time to process claims. That is not the issue here. The issue is the promise of communication. We were told probably a total of ten times that we would receive calls back to keep us posted on the status of our furniture you had on your possesion. Your company failed and failed to do this. And the promise of a refurbished blu ray player was put in writing only today(At first it was going to be a DVD player, not the same thing) So we had to correct that. I agree that your customer service department might have been working "diligently" on these things. But how would we know? When we call and leave messages with no response, what choice does that give us but to voice our opinion publicly? It's called Customer Service. Communication is key. When you leave us with little response, what choice does that give us as your customer?? Even though the issues are resolved on your end, $ .30 per pound is not fair when you're destroying people's expensive furniture. Especially when it's electronic equipment that gets broken. I'm just glad we saw it hidden away on a shelf before your movers left. I stand behind my review, which I'm entitled to, and would go elsewhere if moving in the future. Thank you for your interest. read more

If I could give them negative stars I would!!!!! I didn't even use them because when the mover got there and said it would be $150 to bubble wrap my cocktail/end tables and sofa I said no way! Then he said the estimate was WAY OFF, and wanted to add another $400 to the estimate saying that it would take more than 4 hours (with 4 movers) . So I called All Seasons instead, got the job done in 4 hours (with 3 movers) and paid $400 - now I'm trying to get my $100 deposit back, still waiting. read more

These guys are horrible. First off, it took them 3 weeks to arrive (they quoted much less time). The drivers and laborers are awful. They damaged my furniture and didn't bother to respond to my claim. Also, held my furniture hostage until I gave them an extra $250 b/c the distance was more than 20 ft between the drop off point and my apt - this is in the VERY small fine print, but was never disclosed upfront. The quote is cheap until you factor in all the issues. USE SOMEONE MORE REPUTABLE, EVEN IF IT COSTS SLIGHTLY MORE. read more

Warning - Do not get these guys! I explained every item in my household in detail. The cost they presented, once packed up, was hundreds over the estimate. They arrived late. They gave me a delivery window that was not met. When I called them (the second time) they told me delivery was for "tomorrow". Nice heads-up. "Tomorrow" was very difficult for me and they told me if I didn't take it then, it would cost an additional $1000. They were rude beyond belief! They held me hostage with me stuff. I did make "tomorrow" work (like I had a choice). Drivers dropped off stuff and when turning around the truck in the neighborhood took out a transformer and power lines which left 1/2 the hood without power for hours. The accident in the hood was incidental and I probably wouldn't even mention however, their customer service is so poor and this is such a bad company that it is justified to mention. RUN, RUN FAR AWAY FROM THESE GUYS!!!! read more

I used E-Z Movers recently in a move from Chicago to Las Vegas. They seemed very friendly and helpful up front. They want there money up front which is fine. As far as doing things right an on time? Letleft the 's just say they are in no rush. The guys that showed up to pack the stuff up were great. They are not the problem at all. But when they want to charge for bubble wrap and packing material, that changes things. When I put in for the estimate, they knew that I had a TV. There was nothing saying I would be charged extra money to put this in a box and wrap it up. Same with the dresser and other small items. Everything was already boxed and ready to go. So they add $99.50 on the morning of. What could I do though? I was moving out in 2 days. I had to just agree. They promise a 15 business day window, but they say oh, it never takes that long. Well, it did. They messaged me on the 11th day saying my stuff had left Skokie and was on it's way. I began making changes to my work schedule so I could be home that Friday or Saturday. They message me on Wednesday saying my stuff DID NOT leave and they claimed the driver was sick... So they didn't know this on Monday when they said that the stuff had left? Interesting. In the end, the 15th business day came and went. My stuff showed up on the 22nd day (they had 21 full days) later at night. I called the office a few times and it took forever to finally get to a manager that just gave me attitude. I asked how they could promise by a certain date and then not do it. He offered me $15 dollars (per the contract....which is only listed on 1 of the 15 pages I signed and it is not even filled out correctly) as a penalty to them for being late. 15 DOLLARS!!!!!!! The guy continued with his attitude because there was really nothing I could do at this point but write a bad review. I told him to go fuck himself and that I would not accept the $15. Honestly, I would never use these guys again. If I ever heard of anyone interested in using them, I would strongly discourage. They hold you hostage. They make you pay up front and then they take your stuff. They can do whatever they want. There is nothing you can do to defend yourself against them. Really terrible company to work with. read more