This is the first time I have ever used movers and it will be the last. At first my interactions with EZ Movers were good, Daniel Zaia worked with me, he was quick to reply to my questions, gave me estimates and told me how I could reduce my costs. I had to be scheduled for what Daniel called an overnight in/overnight out move because I had to be out of my old apartment on the 30th and couldn't get in to my new place until the 1st. Daniel explained to me that I'd pay one time once the move was over for the full time of my move and that this type of move would save me money because my things wouldn't be removed from the truck during the night (which movees get charged for). Come move out day: my movers themselves were rockstars, got my stuff padded and loaded within an hour, confirmed my job was an overnight in/overnight out and my things would not be unloaded from the truck that evening. THEN the discrepancies started. I had to pay that night for two hours of service when it only took one hour, and I was under the impression given to me by Daniel that I would not be paying until the next morning after my job was complete. I had to pay $69.50 for the travel fees, which had previously been quoted to me as only being $50. The next morning the movers were to be at my new residence by no later than 8:30 am, but were late by almost 20 minutes and then it took them until 9 AM to get going on unloading my things. The mover in charge of having me sign paperwork told me that my start time on my job was 7:30 AM because they'd had to unload my belongings and reload them onto another truck, the exact thing I was told WOULD NOT happen. I had to pay for 2 hours of work up front before they would unload my things from their truck. The guys downstairs unloading had the least sense of urgency ever until I went downstairs and starting unloading my things off the truck myself and told them they'd better hurry up because they were off the clock at 9:30 AM (the end of the two hours I'd had to pay for). Everything was unloaded into the hall of my apartment building and then my friends and I had to finish moving everything into my aparment. I hadn't even gotten a full 45 minutes of work out of these guys but had to pay for two hours that morning. When I called on Monday morning to file my complaint, I was told by a James that he agreed with me, I had been charged incorrectly but that complaints were not handled over the phone, only by e-mail and a complaint form. As of now, I have filled out and faxed my form four times, to which the reply from their customer relations woman, Sundae Robinson is "Sorry, I didn't receive all the pages of you fax" despite the fact that I have three fax confirmations stating that all pages were sent successfully. After being overcharged by over $250 and blown off and lied to left and right, I am not pleased at all with EZ Movers and would highly recommend to anyone needing movers to NOT use this company. read more

Just Horrible!!!!!!!!!!!!!!!!! Irresponsible and very much problematicNot at all good with customer.Don't go to their Cheap budget.They have lots of hidden extra charges.When they will give the delivery they will charge more for carrying.Infact, they don't deliver to our home .we booked an Uhaul to carry our Stuffs from there truck to our home.So don't believe to their door to door services.If possible i like to give them -5 rating. read more

Do not do business with this company. My move cost me double as what I was originally quoted. Poorest c/s ever. Everything delivered was smashed n trashed. I am missing articles of furniture One of my area rugs was marked for someone else's delivery to Mi. Probably where my stuff ended. Worst mistake ever!!!! read more

DO NOT USE THESE MOVERS--THEY ARE CARELESS AND IRRESPONSIBLE. I actually don't think they deserve one star--more like no stars. I wish I had looked on yelp before using them. I have moved a lot in my life, including two international moves. Never have I EVER had a problem like this. I only had one precious item with the entire move--my grandmothers antique dressing table. Their movers were extremely careless when packing it up--they actually left one wheel out of eight on the table. I didn't notice as he wrapped the entire thing up. Imagine if a table has one leg much longer (due to a wheel left on). The table chipped and came apart at the side. When the movers unpacked it in my apartment, a chip of wood fell right out of the packaging. When I submitted a claim for this, E-Z Movers had the gall to say that my table was PRE-DAMAGED. I have pictures of the table with the one wheel, as well as of the chip and everything. This table was in perfect condition before the move. In addition to the table breaking, the mirror was also shattered. This is an antique mirror, which is a particular shape. I would need to get a glass company to cut a mirror to fit it. I've had the work quoted to me at $600. E-Z movers has offered $18. Can you imagine? $18? I can't even buy a non-antique square mirror at Walmart for $18. And they think an antique specially cut mirror will cost that? In addition I had people from their company offering me all sorts of bribes to lower the prices. So incredibly shady. I am now working with arbitration--fingers crossed this awful company will eventually pay up. read more

If I could give a negative review I would. This is the worst company ever. We did a cross country move from Michigan to Nevada and the truck that had everything I own caught fire. These were the most inconsiderate people ever. Settling our claim to forever and they only paid us a small fraction of what our stuff was worth. The staff and owners were very rude throughout the process. read more

DO NOT USE THESE MOVERS!! The customer relations department is abysmal and they don't follow their own contracts. I was never told when my stuff would be delivered and had to call over a dozen times to figure out where my stuff was, and got the run around from multiple people and across multiple days. A week after my possessions were picked up, I still don't have them, and wont be getting them for another 2-4 days. ABSOLUTELY HORRIBLE, STAY AWAY FROM THEM. The customer service representative and manager started refusing my phone calls and told me that they couldn't guarantee a refund portion of my bill. I wouldn't refer this company to my worst enemy. read more

This is the worst moving company I have ever used by a long shot. I have never in my life dealt with someone as aggressive and unprofessional as George, who was the foreman of the move. My estimate ended up going 2 1/2 hours OVER what I was told and then a payment was demanded before they unloaded my stuff. George "guessed" it would take 45 minutes and said if it was less time I would still get charged. On the phone they seemed to take pride in the fact they don't round up per hour, but instead charge extra in 15 minute increments. Clearly wasn't the case! Nothing added up or made sense. I had TWO damaged pieces, and only in total had 16 things that were moved. Keep in mind these things were a few kitchen chairs, a small kitchen table, coffee table, love seats etc. NOTHING was complex or difficult for them to move. They purposely underestimate how long it will take and then slap you with a giant bill mid-move. The customer service when dealing with a complaint of a man screaming in my face (witnessed by other mover) is pathetic. I wanted him to explain to me where these "extra" charges came from. After about 20 minutes of back and forth with him I surrendered. He was aggressive, mean and overall made me feel threatened. After writing a written complaint, no one seems to really care. They will contact me in 30 days via a written letter? I was lied to about an estimate and should have known this place was a scam. Shame on me for not checking yelp reviews. Also not very professional when people keep mentioning you should give them a tip. Listen to the other reviews and do yourself a BIG FAVOR- do NOT book e-z movers unless you want to get lied to, threatened and scammed. I don't know how they are still in business. Also wish I could give "0" stars. One last thing- it took the movers 30 minutes to try and figure out where to park after I had showed them and told them multiple times. At $125/hour really is brutal to pay them for getting lost. Instead of apologizing I was told it was my fault. read more

The worst company don't believe a word they say they will tell you anything just sign the paperwork they are a nightmare stay away plz I wish I can give them negative 10 the owners train employees how to rip of people STAY away All the 5stares are fake account read more

I can't begin to tell you how horrible this company is. Please don't waste your money. The worst part is, by the time you figure out how bad they are, it's already too late and you have no choice but to deal with terrible service. I can sincerely say that they flat out lie. Awful. I'd give them no stars if I could. They should go out of business. read more

I used EZ movers before and everything was fine. However the second time I used them, things went very wrong. They were late to pick up my things and then in the middle of moving, they said they needed to leave right away to deliver something else. Half of my things were put back into my apartment. When I asked when they would be back they said, an hour, maybe. They did return three hours later, without a real explanation. This kind of behavior is unprofessional and unacceptable. Then to top it all off, I had to wait three weeks for them to deliver my things to my new place. I will no longer use EZ movers for any other move, nor will my family or friends. read more

NEVER EVER USE THESE MOVERS. Worst experience ever and by the end of the day we had to move OURSELVES!!! Had email and phone call CONFIRMING an 8:00 start time. By 8:15, no one showed so I called their office only to receive a message stating their office hours are 8:00am-7:00pm and that office is currently CLOSED. made no sense. After calling for an hour and continued to get the same message, I finally put in an extension and got a person who told me my move was scheduled for 3:00pm -8:00am. This wasn't doable because our tenants were moving in that afternoon and we also had cleaners coming. I'll spare you the details, but they strung me along ALL DAY promising they would take care of it and send movers earlier, as well as make it up to me (I had to ASK for that). The manager Steve lied to me all day, avoided my phone calls (as confirmed by one of the receptionists I befriended). They kept telling me every hour that someone would be there but no one showed and the dispatcher later confirmed she had never even been told to send a truck earlier. In the meantime we sat around all day waiting, the cleaners arrived and were only able to clean the bathrooms, and the new people moving in were pissed the least. I had also paid a sitter for the whole day, and had taken the day off work. Movers finally showed at 3:30. They wouldn't start until I signed papers that I would pay in full. Of course I wouldn't so I called the office and was AGAIN strung along by the manager Steve who had initally promised they would give me a discount. We ended up cancelling rather then give them the business. Then Steve had the nerve to tell me, after what they did to me all day, that he wouldn't refund my deposit. I was in shock. I called the credit card company and got my money back. read more

I thought other reviewers were just being nit-picky, maybe, or that they have lots more stuff or much nicer stuff and were being a bit more demanding than I would be. After all, it seems that every long-distance moving company on Yelp has pretty negative reviews so I should just pick one. All of that may be so, but please don't pick this one. The five guys who did the move out were really nice and super efficient. The price seemed good. I thought we were doing so well. They quibbled over the definitions of some of the furniture (e.g., insisting that the sectional couch, because I had unlatched it into two pieces to get it out of the house, must be charged as two couches at a higher rate). But beyond those relatively minor points, I was happy. But then the stuff didn't come. Weeks went by and I called and emailed to find out if it had even been put on a truck to send out and couldn't get anyone to pick up the phone or respond to email. Suffice it to say that they missed the window they had given in the contract completely. This was rather nervewracking, as you can imagine - sitting on the floor for almost three weeks wondering whether everything I owned was missing and not able to get a response from the company. Finally, a sympathetic woman responded and did her best to be helpful but it was clear she had no authority to make them send or do anything. But at least she could tell me that my stuff wasn't lost. It just hadn't been sent out for delivery. They put it on a truck the day before it was due and - surprise - it did not arrive the next day. When it did arrive, they decided the driveway was too far away and parked in the street. (They seemed the same distance to me, but whatever.) When police told them to move, they left the remaining furniture that the first crew had disassembled sitting there in pieces on the floor. They could have reparked the truck legally and finished the assembly, as they were no longer carrying anything so it shouldn't matter how far away the truck was. But instead, they left everything unassembled and handed me several big piles of screws to do it myself. Nor did they bother to do simple things like put the TV on the stand for me, so I had manhandle the bulky furniture myself. Oh, and the TV's box had an enormous hole the size of my head chewed through the center. There were little bite marks, so this was not like someone tore it or punched through. Definitely not human damage. I was afraid something would come out of the box at me, but fortunately whatever had done that was still in the warehouse or in the back of truck with someone else's things. Whether you want that to be your stuff is up to you. read more

HORRIBLE PLACE!! Liar's about long distance pick up. They would not move their truck closer to my house...simply to charge a long distance move charge of $200. Crew spoke little to no English. They dropped stuff and were complete jerks. I WOULD NEVER RECOMMEND THIS PLACE. IT IS A SCAM. read more

Great movers; decent pricing. Would recommend. I am going to be moving again this spring and will use them

I had to urgently find an interstate moving company to help me relocate from Chicago, IL to Arlington, VA. After reviewing (and quickly rejecting) several estimates, I called up EZ Movers and was pleasantly surprised by their quote (more than 50% lower than their competition). I was also impressed by their dedication to corporate social responsibility (fight against breast cancer). My timeline for delivery was very aggressive; I ideally wanted all of my things within seven days of them picking it up from Chicago. Someone in sales told me that wouldn't be a problem. However, wasn't the case. EZ Movers have between 3-10 BUSINESS days to deliver the shipment from the TIME YOU PICK IT UP AT YOUR DESTINATION. This should have been communicated up front during the point of sale, however I was informed of the spread a few days before the move. I didn't think it was a big deal, but living in an empty apartment for six days isn't too fun. They actually forecasted a delivery date well within their spread and came a day early. I am sorry to hear that so many Yelp reviewers had a bad experience with EZ Movers. This definitely WAS NOT the case for me. Everyone was extremely, patient, courteous and professional with me, from the sales team, customer service (Amanda is awesome), dispatcher, movers, etc.. Amanda helped me allay my worries about living in an empty apartment by giving me some advice on "transitional living". Overall, it was an excellent experience and I highly recommend them for local/interstate moves. I paid $250 more than the estimate and that was only for packing/wrapping/boxing of my furniture, TV, mirrors. When you get the estimate, know that you will HAVE to pay extra for specialized packing for your bigger items. They can't tell you this cost over the phone. Also, be very well-researched about your move so you don't get unexpected long carry or shuttling charges. I actually measured the distance between my place and the elevator and the elevator and back of truck. The medium duty truck easily fit into the loading dock. So, I got lucky there, but understand the issues in regards to truck loading dock access and distance between the back of box/trailer to your destination. If it means visiting your new place to do estimates or having someone locally do it for you, go for it. If it's inconvenient for them to move you in, you will pay for it. Thanks EZ Movers for a job very well done! read more

Good service. Lowest quote compared to other movers I was very apprehensive about using them after reading all the reviews against them, however they turned out to be a pleasant surprise. The movers were half an hour before time at pick up, which was good because that gave them time to wrap all the furniture in their own padding, which was another thing I really liked. They made sure all the glass tables, items etc, were well wrapped and carried. They did charge me 50$ more for it, but it was worth it in the end, since they packed everything so much more carefully and efficiently than I did. The pick up staff was courteous and efficient. Daniel, the representative who booked my move, was also very accommodating, and assured me that there would be no extra charges if I sent a couple of more boxes than what was mentioned, and they kept their word and did not charge me. I received continuous updates from them regarding the position of my shipment, and they also provided me with information regarding the driver, so I could personally contact him. They were 2 days earlier than I expected, and the drop off staff was very courteous, efficient and friendly as well. I took 1 star off because I ended up paying ~100$ more in packing charges and tips, and because my entertainment centre was slightly scratched. It is the kind of moving hit I would expect even if I personally moved it, so it's not too bad. All in all, great staff, efficient work. read more

Do not use!!! The movers arrived around 8am and it took them all the way until 11:15am to get everything on the truck and arrive to the destination when it was only a 2 bedroom apartment. I gave a very accurate account of all the things needed to be moved. I also told them they had the elevator at the new place reserved from 9am-1pm only. I was told I was being charged extra for the "oversized" couch which is a basic 3 seater couch. The 2 seater couch was already on the list of things included in the original quote. After telling the movers the company who delivered it was able to get it in using the stairs, the men insisted on putting it over the balcony. After finally arriving at the new destination, one mover swore and continued to complain about how far he had to walk to get to the elevator. This was very unprofessional and made the experience much more stressful. I was told I was being charged extra for a "longer walk." The movers told us they were going to have to go over time. After explaining that we only had till 1pm to use the elevator, they told us they would still need almost 2 hours more. I explained this would not be possible. They wanted our help in moving everything. My roommate's father was asked to drive up boxes to the elevator. The movers loaded his truck and had him unload and carry boxes. Then, my roommate's mother was inside the truck unloaded about 80% for the movers. I also carried items from the truck up to the apartment. Before we got involved, items were left unattended near the elevator on multiple occasions and the elevator was not even completely filled. Our living room furniture was nicked and damaged in many spots. I signed a receipt to be charged $614 and was charged $642 on my bank account. Our building manager was there to see everything and has informed me he will no longer allow EZ movers to be used by his tenants. read more

My roomate and I hired them twice within one week. Once would be to move unecessary furniture and boxes to our storage facility and the second time to move us into an apartment. The first time went without any huge problems, although there was one mover who seemed lost and confused and stood around while the other smaller guys did all the work. He also smelled like body odor. Eeek. Some of our stuff got tossed around but not enough to make us concerned about the next move. The second move went terribly. I don't think a move could go as badly as this one did. When you're moving you're very stressed out about a lot of things. It's costly, tiring and you're worried something is going to break or get lost. You're worried it's going to rain or the movers will track mud into your place or any of the number of things that can happen. We weren't prepared for the movers tracking dog poo all over our apartment. Since we were planning on going back to our old place to clean we hadn't even brought paper towels or a sponge. We didn't have anything to clean it with and the movers seemed oblivious. After we stopped them (one stepped in it and rubbed his shoe on the stoop and then the others all stepped on the stoop) and told them they just shrugged. It was a huge, disgusting mess. It couldn't have been worse. The customer service we were given after the fact was bad, too. Whenever I would call they would tell me that the person who handles claims isn't in and they will call me back. This went on for quite awhile until I just gave up. We ended up having to hire a steamer service to come over and clean the carpets. Since there was carpeting in only two rooms we ended up not having to pay too much. But we did have to scrub our floors, steps and hallway ourselves which was not what we wanted to do that day. I would not recommend them based on my bad experience. read more

This company refused to do an in person quote even when I specifically requested it. Then, refused to take any responsibility when the final bill was 56% over the estimated quote. From reading the previous reviews I see this is a normal tactic for them. I only wish I'd have know about their deceptive trade practices before I used them! Believe what everyone is saying. STAY AWAY FROM EZ MOVERS! read more

We used EZ Movers on 12/1/11. They were punctual (7am), efficient, and pleasant to work with. We and they were organized so the move from our Skokie home and a storage locker in Niles to Riverside (@22 miles) went smoothly and quickly. Since the move was finished 30 minutes early we were given a $50 discount off the original estimated bill. Everything went well. Shortly after submitting my furniture list on their easy on-line site there was a quick follow-up call. Within days I signed a contract. The move was scheduled for a day within the week. Getting 15 free boxes was a time saver and big bargain. The 3 man crew was all business yet personable. All of our items were bundled and handled with care. I can't understand, yet do not doubt ,some people have complaints with this company. To prevent a miserable moving day, I recommend organizing your boxes/furniture , doing some research, asking detailed questions, and keeping your eyes open and involved on moving day. Any person contacting a moving companies needs to understand they all add an extra fee ($75-$90) for use of the truck. EZ Mover's fee for this was lower than most. read more

I hate moving. The last time I moved, I told my husband that I would burn everything before I moved again. BUT E-Z Movers made my recent move a real dream. Recently, When I was looking for movers I came upon E-Z Movers. They not only had great rates, but the service manager offered me a variety of moving configurations to help me save money on the move. In addition his assistant told me what materials to purchase so that i wouldn't have to pay extra for shrink wrap or bubble wrap, etc. and where to get the stuff. Come moving day the crew arrived 1/2 hour early and asked if they could start then. The team lead went over the estimate, explained charges and verified which items were being moved. The team worked well and found ways to cut time creatively. In the end, the estimated move time was adjusted downward to the actual and everything was delivered in very good condition. The team was very solicitous of me. They brought up a chair to the new location first so that I could sit down while they brought up the boxes and furniture. They moved each item to the rooms designated and rearranged the furniture, put together my bed and even took my clothes from the wardrobe boxes and hung them in the closets. The men were all very polite and pleasant. An extra tip, E-Z Movers will actually store your items for free for up to three months or provide free wardrobe boxes and 12 extra boxes for free. I hope I won't ever have to move again, but it I do, my movers are E-Z Movers the company with the PINK (Support for Breast Cancer)Trucks. read more

Terrible movers, low-balled the estimate, and were extremely slow moving. I think I actually moved more of my stuff than they did. Would NOT recommend them!!! read more

We moved last year and just now are unpacking ALL the boxes that EZ left in our garage. We did all the packing, they only moved the boxes. We are finding lots of broken/damaged stuff in the boxes. Ceramic pieces that were wrapped in bubble paper, then wrapped in newspaper, then put into small boxes lined with newspaper and more bubble wrap-shattered. These aren't thin, delicate pieces-more like a quarter inch thick. Same thing for lots of framed photos. The only way these things could've been broken is if the boxes were slammed or dropped on the ground instead of simply put down. All boxes were labeled 'glass' and 'fragile.' I would never hire these people again. Loads of one star reviews here for this sleazy operation. read more

FRAUD ALERT! BEWARE! BE FOREWARNED AND AVOID THESE DECEITFUL SCAM ARTISTS AT ALL COSTS! My girlfriend recently moved from Malibu East condominiums (an upscale large condo on the lake, north of Lake Shore Drive) a few blocks away to my home in Edgewater. We had seen their big pink trucks around the neighborhood, and decided to try them. There was about two or three rooms to move. A girl at the office went over the specifics, and arrived at a figure of $390.00, with a $100.00 deposit. That was estimated for 3 and a quarter hours. Move was set for 9AM. Since this was a huge building my GF was moving out of, she had to reserve the freight elevator in advance, reserve space at the loading dock, and pay a substantial move-out fee. I was at the new place getting ready, when she called letting me know that they were 45 min late, and there were more problems. Upon arrival, the "foreman" (Uvi) insisted that before they would begin, she had to sign a rather serious looking contract. In the contract, they had written in an amount DOUBLE the original estimate. They were also demanding $200.00 for "packing materials" on top of the increase in price. She (rightfully) refused to sign, and an argument ensued. She called and asked me to come over to help. Upon arrival, one of the guys was yelling into his phone in Polish, and the other two were standing around. My understanding of the problem (at that point) was that the movers claimed that there was more to be moved than the estimate. They were counting individual items, including things that were not part of the move. The foreman was saying at this point that they were going to leave unless she agreed to their contract. With the additions, that would have brought the total to over $900.00. I got on the phone with the supervisor (Steve) and attempted to work out a compromise. Steve was obstinate, and stated that they would simply keep the deposit and move on to the next job if we didn't like their pricing. Now keep in mind, that this was the end of the month, and most people that are moving are bound to tight time schedules, with very little, or no, room to move dates around, and I believe that these folks KNOW this, and prey upon people in this situation. I got off the phone, and attempted to talk to the foreman. After discussion, we settled on a compromise: They would only move the furniture, and the larger boxes, and leave the rest for us to deal with later. They said that I had to get "Steve" to approve this. I called Steve back, and was put on hold. I waited five minutes, and then hung up and called back. I was told "Sure, just a minute" and was put on hold again, and I waited... and waited... No answer. I hung up and was going to call a third time, and I noticed that the crew was gone. They had walked off the job and left us with no movers, an empty loading dock, and a reserved freight elevator. After a few frantic calls, we were put in touch with a crew that works a lot in Malibu Condos, and were well liked (Low-Cost Movers). They were able to fit us in that afternoon, and quoted us $350.00 with no up-charges. (See my review here for Low Cost Movers). After going down to the dock, and talking with the nice lady that minds the shipping receiving dock at Malibu East, I learned more about these cretins. Everyone that parks in the dock must surrender a drivers license while in the building. This is a standard and usual practice in large condo buildings. Well, not only had these movers refused to give a drivers license, they also REFUSED to leave their names, or sign the sign-in log. When the lady told them that it was just building policy, they SWORE at her! I am convinced that this company preys upon people that are stuck, and in no position to argue with them. Their practice is to demand charges far in excess of what was agreed to, pad the costs, and price gouge their victims. Another note: When my GF was in their office initially, she asked to use the ladies room, and went to the back of the shop where she observed the following: Banks of phone cubicles, like a telemarketers shop, and quite a few of them were involved in what appeared to be heated, loud, and hostile arguments with clients on the phone.We called the credit card company and disputed the $100.00 deposit, we'll see what happens. We have also filed a dispute on Yelp. This is my second posting about this business on Telp. The first one was removed with no explanation. I believe that it is important for people to be warned about this company. My advice to everyone here on Yelp is to avoid EZ MOVERS, inc, like the plague. read more

Would give them a 0 if I could. My $300 move ended up costing $600 because they were 3 hours later than the agreed-upon time slot, so ended up being delayed by rush hour (which according to them, was my fault). Broke my lamp and damaged a brand new $550 table. Upon filing a claim, I was offered $25. I was yelled at on the phone when I called to talk about being overcharged, and then when I went to the Better Business Bureau, was accused of slander and libel. Will NEVER use E-Z Movers again, and am sure to tell everyone in my Real Estate industry the same. Save yourself the trouble and go elsewhere!!! read more

I am currently in the process of trying to obtain a refund for a move I cancelled. I was told the refund would take 1-30 days to post to my credit card. I am now at day 38 with NO refund yet!!!! Multiple emails have been ignored and one phone call supposedly got a guy to leave a message with the accounting department. I don't wrote many Yelp reviews, but this experience has me feeling exceptionally frustrated. Be careful with this company. read more

PLEASE PLEASE PLEASE, for the love of God, DO NOT USE EZ MOVERS!!! They are the worst, most disorganized company I have ever had to deal with. I have had the absolute worst experience using them and I am so grateful I can at least Yelp about them in hopes that no one else will have to suffer like I did....I will try to make this story as short as possible, although it may be difficult. Please Read My Story Below, you'll be happy you did: The reason I chose them to begin with was because they were the lowest price among the 4 other companies I had bidding my move from Chicago to LA. I was quoted a good $2500 less than any other company for the same services. Their salesman Greg Davis is a very smooth talker and will tell you everything you want to hear. He made verbal promises included pricing which never were true. The quote mentioned above included a full service pack inclusive of all shipping materials and packing services. I happily agreed and paid the deposit they requested, which I thought was a little strange. MOVING DAY The crew showed up 3 hours late with only one of them knowing how to speak English. Once the English speaking person walked in my house he immediately whipped out his calculator and started to add things up. He told me the move will cost an additional $1100 and if I wanted them to move me I would have to pay the additional cost before they lifted a box. I became furious and called the smooth talking Greg Davis, whom happened to be out to lunch at the time. I spoke to another manager at the office and after and hour of bickering they agreed to only charge me an additional $600. Wow! What Nice guys. I had to pay because I was on a tight move schedule and it was now too late for me to chose another company. EZ Movers knows this and uses it against you. TRANSPORTATION Among the many promises Greg Davis made was the delivery date. I was moving all my belongings across country and it was extremely important that my furniture get delivered when promised. The delivery came 3 weeks later than promised. My wife and I had to buy army cot mattresses and sleep on the floor with the hopes that our furniture would arrive any day. It was a shock for us to find out that our furniture hadn't even left Chicago yet because the driver they chose for our delivery wasn't finished celebrating his Jewish Holiday (Sukkot). DELIVERY DAY! Well we finally made it to the day the driver said he would deliver our furniture. As usual they were many hours late, no big surprise there. When the truck finally arrived the driver was instructed by our building manager to move in through the rear door. Many tenants before us have moved in and out of the building using this rear door. Our unit is in the rear of the building on the first floor, which would have made the move a very easy and painless ordeal. The driver wasn't happy with leaving his rig in the alley. Instead he decided to park his truck at the end of the alley and walk our furniture down the alley and into the back door. Since this placed his truck 75ft away from the door the driver tried to charge me an extra $900. After flipping out on the driver he was quick to whip out the contract that I signed almost 4 weeks earlier stating that I initialed where it stated there would be extra charges for the 75ft distance. I once again tried to call the now infamous Greg Davis. Wouldn't you know it, he was out to lunch again. I spoke with another manager and this time I was livid. She told me that if I didn't pay the driver the extra $900 in cash, they would ship my furniture back to Chicago. Calling out her bluff, I told her to take the furniture back to Chicago as I wasn't paying the additional money and hung up the phone. The driver was listening to the entire conversation and quickly started to negotiate a price with me. We agreed on $400 and made me sign a hand written agreement that said I wouldn't sue them over the discrepancy. THE MOVE-IN The move in went decent. It took a few short hours for the crew to move us in our apartment. When they were finished, we were left with a pile of unopened boxes which I was suppose to then sign a paper that stated everything was delivered unharmed. Again reluctant but happy to get rid of the movers, I signed the document. I began to unpack immediately and realized that there were some pretty big missing items like my flat screen TV and my mattress. I called the driver immediately and he reluctantly took a look in his truck only to realize that there was an extra mattress and TV sitting there, Hmmmmmm. He told me that someone will be by later to drop the missing items off. The next day I began to open the boxes and realized the one box that had huge "Fragile" stamps had been destroyed. Yup!, you guessed it, all our dishware and glassware had been shattered and one of our night stands had been broken. THE DAMAGE CLAIM Short Version:They offered me $39 to settle the claim.WOW! read more

Worst moving company ever. Recently we moved from Chicago to Los Angeles. When we recieved our delivery the driver stated that the moving truck will not fit on my neighborhood street. That is qhen I knew he wanted to make extra mo ey by charging me. There was plenty of room on that street foe the truck just because a few months ago we had a same size truck from United Van Lines that came right to the front door. So the driver refuses and tells me that I have to give him $200 cash. I had to give it to him so that I could get my stuff. They moved everything in and the boxes looked like they were slightly crushed. However we didn't realize till after the fact that everything had water damage and it was already dried on the outside. Inside of the boxes there was a lot of moisture. I filed a claim and they refuse to pay stating that at time of delivery everything was good. However I could not tell anything at time of delivery cause the outside was dry. I was hesitant using 5his company after seeing all the bad reviews and now I confirmed it. There pricing is attractive but don't fall in the trap unless you want to loose alot of your personal belongings. Total damage was about $2200. read more

When my items where first packed up and on the truck, I tipped the driver what I thought was a reasonable amount($60 for a 45 min job). He counted it right in front of me and told me it was not enough. I was very embarrassed and taken aback by his rudeness. I was originally told when I booked that the truck would show up 3-5 business days to my move in date, 4/7. The truck finally came on 4/21. Unacceptable. However these guys where nice and did not question my $90 tip. BUT I am missing items and some of my favorite glass pieces are shattered beyond repair and some boxes where absolutely crushed. read more

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I just have to add that it is odd that the majority of this companies 5 star reviews came basically on the same day by people who have not reviewd anything but them. Wow what a cheap way to try and make your business better, why dont you focus on bettering your service then spending time on Yelp upping your stars? read more

E-Z Movers. Pros: Moved fast, worked hard and were affordable. Cons: Hidden fee's, condescending customer service, they don't take all your belongings, they damage your belongings, and worker's that become irate when politely questioned (and no, I'm not a crazy customer who's idea of polite is being passive aggressive or out-rightly aggressive. I grew up waiting tables and know first-hand what being nice to someone in the service industry is all about.) The Specifics... I was given an estimate that they knew they would over-shoot as they admitted later in a letter they sent and I quote, "Total cost may vary based on actual volume and services required." I was charged for a mattress bag (I supplied by own). Mirror packing (I told them I was moving a mirror, why didn't they add that to the estimate?), and 9 rolls of tape (again, they didn't think they were going to use tape, but then used 9 rolls, why not add that to the estimate?) So they admit it may vary based on "services required," they know the services will be required, but don't add them to the quote. Almost sounds intentional.... In the letter they sent me regarding items left behind they sent me information saying that they will not be held liable for items broken or injured except in cases of negligence of the Mover. Um.... so it's ok for you to leave behind my stuff because that way you won't be held liable for it. Last time I checked, I'm not saying you broke it, I'm saying you didn't move it. You are movers hired to move things, not leave them behind! They damaged an item and said it was because I wouldn't pay for additional item padding. Yet in their literature they say, "The hourly rate will include loading, unloading, padding, .... " Need I quote further, they damaged an item because I wouldn't pay extra to pad it. And they quote that they will pad it. Ridiculous. Oh yeah, and when I questioned why the item wasn't padded, the mover instantly raised his voice saying that he told me to pad it, he wanted to pad it, but I wouldn't pay extra! Um.... sir.... that service is included. Go elsewhere, there are too many companies to fall into E-Z Movers incapable hands. You are just asking to get burned. read more

I have never written a review before but I wanted to make sure that no one else worked with these liars and crooks. I had a small move and was quoted $513.00. The movers show up and immediately TRIPLE the cost. I figured all along that the move would be more than the quote but that was more than expected. Wait, it gets much worse! When they got to my new place they held my furniture hostage by making me pay in full before they unloaded anything! Then I find out they broke my new $800 chair. And a smaller dresser. The mover ensured me they would fix it and have it back to me in a week. Two weeks later, after 10 calls and NO return calls they deliver my chair. Still completely broken. I called Steven, the manager, and he told me "too bad". He was not going to fix it and It was my fault the chair was broken! He told me he was done with me. I STILL have not received my dresser. Please do NOT use the company. If ANYTHING goes wrong you will be screwed. Steven, Kevin and Natalia are horrible people and thieves! Be warned! read more

I don't typically write a lot of reviews, but I do normally use reviews to help shape my buying decisions. I hope for your sake you read through mine and the others on this list, because there are a TON of similarities. My process started with this company on June 5th, and has not yet been resolved to my satisfaction. Here's the main points: I called on June 5th asking if June 15th could work for a move, because I scheduled my time off around the timing of what I thought would be the pickup and drop off. (This was the main reason why I decided to book with EZ-movers in the first place.) I received a window of Sunday June 14 - Tuesday June 16th. They could not complete the job within my window, so they showed up Wednesday morning. When I called Brian on Tuesday I explained my concern with how this could impact my plans for my week and he checked in with his dispatchers to make sure I would be good for drop-off either Saturday or Sunday. I thought that sounded great. When I called on Saturday, confused because I hadn't heard anything yet, they hadn't heard anything about ME and didn't have any appointments scheduled. So I had to take MORE time off from work, and the soonest they could be there is Tuesday. There were multiple items that were broken, and things stacked poorly on each other, boxes and totes that were damaged. I bought a wine box, wrapped each glass in bubblewrap and newspaper and every glass was smashed. I mentioned this to the head mover. He said "well did we pack it for you? Because if not there's nothing we can do for you". So basically, you don't have a responsibility to take care of my items????!!! I took care to make sure these items were protected and marked as fraglile. Then the next box of glasses and mugs comes in, and there's literally a HOLE in the box from where something (who knows what) went through it. Right above the "fragile" sign. He informed me that "these items are handled 5 times, from my house to the truck, truck to the warehouse, warehouse back on the truck and back into my house, so anyone could have broken them". I'm sure you can understand how disconcerting his nonchalant attitude is. They damaged my $200 console table in moving - it came back a little wobbly like some screws were loose. The mover asked me if he wanted them to take it back to try to fix it, because there is someone at their warehouse that can do this for us. *BIGGEST MISTAKE EVER* They told me I would get this table returned in 7-10 business days, either fixed or not. I was fine with that. EZ-MOVERS have had this table since June 23rd. I followed up over and over and over after giving them 30 days to give me back my table. I was told by Steven the supervisor on August I told them I didn't even want it fixed. I've followed up 11 times with Natalia and Steven her supervisor, on 7/17, 7/29, 7/30, 8/3, 8/5, 8/10, 8/19, 8/25, 9/4, 9/5 and 9/11. All in trying to "find" or get them to return my table. Well finally they make the TREK to the warehouse to "find" my table, and Natalia said through email and I quote "The only one I came across that might belong to you is damaged beyond repairs. The wood is completely torn in half with no repairs to be done to it. I can speak with management to increase the compensation offer if you would like." OF COURSE I WANTED THAT. So they added $25 to the other damage claim from other items that were broken, and the entire total they wanted to give after having my table for MONTHS is $75. Natalia and Brian both said that there is no one else to speak to, and that the owner and General Manager will not take phone calls or emails. So my console table is UNIDENTIFIABLE, they don't even know for sure that it's mine because the only thing back there is basically smashed to little wooden pieces. And they think that after wasting HOURS of my time in unreturned phone calls and emails, that an offer of $75 is enough. That's an insult, and a terrible way to run your business. They then gave me some website to follow up with (not theirs, clearly) if I was dissatisfied. I gave YOU my money, so they should be fixing my issues and taking my concerns. FOR ANYONE LOOKING TO HAVE THEM MOVE YOUR ITEMS: They did not hold up one part of their contract. Not the date of pickup, not the date of delivery, not taking care of my items, not returning them after breaking them, not communicating with me to let me know where my items are, and at the end of all of this, I'm out MONTHS of time and still don't have my table, and will not get it back because they've smashed it to pieces on the second round of them taking it back. I don't even WANT their $75. Pathetic. If you want a MISERABLE moving experience, with people who do not value your business once they book your moving appointment and take your money, choose EZ-movers. read more

Worst moving company ever. Please do not even consider using EZ movers for your move. If I could give them 0 stars, then I would. EZ movers will overcharge you, they will yell at you over the phone, and they will be late for their pickup and dropoff. They were 5 days late for my dropoff and only offered me $15 a day reimbursement after I spent over $1,000 on the move. Do not let your first interaction with Brian fool you. You will be schemed by this company! If you are interested in finding movers, look for other companies. I can personally guarantee that you will have an painfully unpleasant experience with EZ Movers. read more

Complete blackmail and torture. Never believe what they tell you about the charges and services prior to coming to your door. All the torture, blackmail, rudeness, and lies are force-fed to you while they hold your furniture as randsom. If negative star ratings were possible, I'd give them -5 for absolutely terrifying. Easy is by far the last word to describe their service. read more

We had a great experience with E-Z Movers, Inc. The three man crew showed up early on moving day. They worked quickly and effectively. Weeks prior to the move, we had packed and moved everything that was able to fit into a car. All that was left was heavy furniture. All the furniture was properly protected, glass was wrapped in bubble wrap, boxed, etc. When all the furniture had been removed, they did a final sweep and picked up any empty rolls that had been left behind. We moved from the 14th floor of a Chicago condo to a storage facility in Des Plaines, IL. The crew worked really hard, they were very professional and polite. The final bill was very close to the estimate we had been given. There was no damage to any of the furniture. We are very happy customers and would use E-Z Movers again in a heartbeat! read more

I have a couple of regrets about my recent move experience. First, I regret not reading any reviews before booking E-Z Movers; that would have raised red flags right away and sent me looking elsewhere for help moving. My second regret is not firing them after they failed to show up to our initial appointment. I contacted E-Z Movers for a move on September 27. This was the last week before busy season started at work, so I decided to take both Thursday and Friday off to pack, and I would move on Friday so I could have the weekend to unpack and get settled before the office got too crazy the following week. We scheduled a 3 to 5 window, the only one available for the day. Before the day of the move, I explained to E-Z Movers that the place I was moving from had elevator policies set by the condo association. They said they understood and would make their best effort to arrive closer to the 3 o'clock part of the window. However, when Friday rolled around, I received several calls interspersed through the day, each one pushing the arrival time back. First, it was 3:30, then 4:00. Fine, that was within the window, but it was cutting it pretty close. I had just finished packing my last box when I got a call saying that it would be closer to 4:30. At this point I was getting pretty worried, so I figured that I had better talk to the manager of my building to make sure that they'd actually let the movers in since it was cutting it so close to the end of moving hours. Needless to say, they were not happy - keeping the elevator locked for movers would require a staff member to be present after 5 - but they agreed to give me until 6. At 4:45 - literally 5 minutes after I finally persuaded management to give me extra time - I received a phone call informing me that something had come up and that the movers wouldn't be at my place until 6:30 or 7, a full 2 hours after the window. At this point, I realized they were not coming at a reasonable time, so I cancelled and rescheduled. Unfortunately, the only time I could move next was Monday due to scheduling conflicts. This of course was far from ideal; in addition to having to unpack a bunch of boxes over the weekend, I had to make a Friday night call to my boss asking him to let me take Monday off. Luckily for me, he's a great guy, but it was still embarrassing as hell. I rescheduled, but let them know how unhappy I was to have my plans for a move so seriously compromised. Instead of hearing any apologies or ways they would make this right, though, the operator emailed me a complaint form and then quickly got off the phone. Clearly, they had unhappy customers before. After a weekend of living out of boxes and repacking everything, Monday finally rolled around. Now, I have nothing bad to say about the movers who showed up. They did a good job after they actually arrived. I was happy with the work they did. Customer service after the fact, though, was a different story. As soon as I had a few spare minutes the day after the move, I filled out the complaint form. I called a few times to actually speak with a human about my problems with their service, and I finally received a call back right before 5. The person I spoke to was friendly enough, but she stopped short of apologizing or assuring any compensation for stress and wasted time. I received an email the next day informing me that they politely declined to provide any form of discount. I did not even receive an apology, only a boilerplate "sorry for the inconvenience", a blatant dodge of responsibility on their part. Further, instead of accepting responsibility, they said they had to reschedule because of the elevator policy, not because they failed to show up when promised, as if the staff and I were supposed to wait around for them to show up In addition to that, she noted in her email that I cancelled "within the window," and offered that as an additional excuse. Keep in mind, though, that by "within the window" she means at 4:45, right after they told me they would be arriving 2 hours *after* the window closed. As you can probably understand, I was not happy and did not accept this answer. I sent them another polite yet firmly worded email, reiterating my request for recompense. The response I received stated that my complaint had been reviewed by all levels of management and that their position was final. Don't let my mistake be yours. Listen to my review and those others have posted if you want to get an understanding of E-Z Movers's idea of customer service. For myself, I learned that the company's idea of service involves blame-shifting when things go wrong, and care for a job well done stops once the check clears. read more

This company sucks, probably worst experience I've had. They broke half of my furniture and didn't do anything about it. They charged me extra on the day of the pickup saying my furniture weighted more than expected. So why tell me all of it was worth $3,000 but charge me $4,000? How am I supposed to back up and say I can't pay that much on my last day. The customer service is horrible. I had to call so many times to reach them. They are rude and they don't respect their customers. They damaged my dining table that cost me about $1,100 and they only offered me $48 for it. How am I supposed to fix the table with that much money. They think this is a joke. I don't recommend this company, don't make my mistake. You won't be happy. read more

Really stay away from this company, don't wast your time and money, they will give you a feel of silliness , they are biggest cheater and liar that I have ever seen in my life!!! There is no customer service, you will never got update about the pick up time and date, they are disorganized, they are gonna charge you for any feet that is more than 75', and they will seduce you don't tell anybody this extra charge which I paid 150$ by cash except the final price!!!I am planning to suit them, luckily we recorded the driver voice when he trying to make more money and we will submit it to the court. Please find another company if you don't want a huge headache!!! read more

this business is nothing but a con. They lie about the rates thought I was stupid and said they cant move plants. Yes they were big floor plants but come on after I told them that was only over state lines they did their job. Now we meet again when they blocked Sheridan rd and wheel chairs couldnt get around. The driver said to bad I called the company and the guy started swearing at me from the F word to screaming get off my phone bitch. This company is run by straight up thugs I will never trust them with my belongings. I thought maybe after a few years they changed but nope they got worse. You get what you pay for and no way would I trust them with my credit card info. BTW police were called. A real moving service doesnt do this. read more