I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

These people are criminals. They do not communicate. They lie. They are not educated in what…read morethey sell, so they lie some more. They should be shut down. I am disgusted at the money that we spent in purchasing an expensive spa from this distributor. They double the cost of parts and components and then overcharge for labor. They oversell warranties that offer nothing in return. They discard customers, their concerns, and their rightful requests for help on manufacturing failures with BRAND NEW equipment they have been sold. They do not stand by the guarantees they peddle. DO NOT purchase ANYTHING from Signature Pool & Spas in North Kingstown. You have been warned. You'd be better off digging a hole in your backyard with a shovel and waiting for it to rain. At least that would be more reliable.

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

The people at this location are fine but they sell horrible products unfortunately or I just got…read morevery unlucky. They advertise the cs6 hot cold tub on the phone and this is the one I purchased. It has been a nightmare ! They are a retailer for leisure products in Johnson city , tn who is a very shady and dishonest company. I am actually having to sue them. I would do a lot of research before buying a hot tub and these guys supposedly make everything here in the USA but I just got done disconnecting the cold side from the hot side because all I have had issues with the cold side. Of course lpi always says it is my gfci which it isn't because after I disconnected the cold side it runs fine. They just will not stand by their products or their warranty's so do not buy from lpi do the research. Nordic spas etc are good reliable products. On a positive note I am basically a spa technician now from dealing with this spa which I paid 8200 dollars for new and dumped another two grand in repairs and it still doesn't work. Carey is a solid person but his retailers are not so maybe you see if he sells anything besides lpi products. Good luck !

Cary was a great salesmen "in" the store. Knowledgable and patient…read more.... However the issues started when we got home later in the day We signed nothing in the store when we said we wanted to purchase, which I found odd at the time. Cary kept saying you should finance because it's zero % interest, which we where going to pay on debt card, he talked us out of it- I should have known if it's too good to be true it is. When I got the email from wells Fargo it said double the price of the in store ticket cost... I clearly didn't sign the internet form and called Cary the next day... He then told me about how 9299 is just the base hot tub with no add ons and that's the cash price ... NONE of this was explained in store... Cary told us multiple times the hot tub comes with everything on the ticket for 9299.00 .... Come to find out there is a different price for financing.... Please ask more questions then we did when you go to buy from them......

Pool care can be CONFUSING! The Pool Dr's awesome crew truly know their stuff. The team here always…read morepoints me in the right direction, gives thorough answers to my many questions, and goes above and beyond with their customer service. I'd recommend their expertise to anyone, no matter if you're looking to get your first pool or spa or you've had yours for 20 years - they are simply the best!

This place is right next to my house. Had a problem with a cloudy pool. Went to Pool Doctor and the…read moreowner along with one of the staff went back-and-forth with me trying to get the pool clear. Every time I went it was at least $150 worth of chemicals. Never fixed the problem. After about $1000 worth of trying the owner told me there was nothing more she could do. I went to Pool and Patio down the street the owner, Joe told me, "use this "and gave me a bottle of floc. $15. Pool immediately cleared up. At the time I didn't know much about pools. Now I know that this is a common fix for this. Do you think the Pool Doctor told me this? Did they even suggest it? Nope. Don't go to this place. There's no Dr. involved lol. Go to Pool and Patio in Coventry Rhode Island Every time I have gone there I have not felt like I'm being sucked of my money. I learned an expensive lesson

We hired them to put in a plunge pool and we are on our third leak in less than two…read moreyears. The latest leak is a major structural leak and they are not standing by their work.

We are updating our review from 5 to 4 stars as we would have liked more information on what was…read moreneeded to get the wildflower seeds started. We have 1/2 acre that is not near the house and we have one spigot so watering is not easy. We were hoping for low upkeep but were told a week after the seeds were planted that we would have to water 3 times/week through October which is not feasible with vacation, with the way the meadow is set out, and is certainly not the low upkeep we were hoping for.

While this is just one of many positive experiences, this one stands out a bit above the rest…read more Last season, I overtightened a fitting on one of the connectors between the filter and the pool. Although the "nut" had split, the connection wasn't leaking, so I left it alone. :) As I prepared to open the pool this year, it became apparent that I needed to replace the broken piece. Since it was a PVC connector that was part of the plumbing for all of the return lines, the repair was looking fairly complex. I brought the piece to the shop, where I met with Keller and Bill. Keller was just as concerned as I was about the complexity of rebuilding everything necessary to replace the one broken component. As Bill walked by, he took one look at the part and said, "Oh, that's an easy fix." Keller and Bill headed to the back and returned with a handful of pieces. It's a little complicated to describe, but I got home, followed their advice, and was up and running in no time. Experience matters. What seems like a dilemma to one person is often a problem that someone else has solved many times before. The lesson learned: when in doubt, ask an expert. I'm grateful for Bill's experience and his willingness to share it. Thank you!

They say they will help pull a permit. Their "guy" that they have put the pool up is in fact NOT…read morelicensed in RI. He came and put the pool up. Find out after, he never had a permit, and put me down as the installation to get around this. Very illegally done.

Workers are very knowledgeable and helpful. Friendly kind service…read more From pool selection to installation to service , all has been done well.

We have been using Riken for quite a few years now. Riken's team is centered around the customers…read morehappiness with the work they provided. They are fast, focused and professional. Rick and Kelly are great to work with, knowledgeable , experienced and always happy you called. Give them a try, you will be hooked just like we are. Chris Caramela Cumberland, RI

Always receive the best customer service from Eliza! Explains everything I need to keep my spa…read morewater balanced and looking great All year long. They always have in stock my supplies needed. Thank you and look forward to great safe summer 2026 with you all.

I don't understand why they run their pool pumps 24/7--- a waste of energy and a source of serious…read morenoise pollution Every web search says only run pump 8 to 12 hours

A great selection of high-quality plants and hard goods. The staff is very pleasant and…read moreknowledgeable. The nursery is well laid-out, clean and beautiful. By far the best nursery in the state.

Large selection of plants and anything one could want for one's garden…read more Unfortunately, this nursery is very expensive compared to similar ones in the state.