Hubby and I love this place! They truly know what they're talking about. And, more importantly, they really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol! read more

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a fantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather. read more

Pool and Patio has been around since I can remember! It's a family business that has stood the test of time because of their excellent customer service and support through every step of your pool and/ of spa purchase. I would highly recommend!!! read more

Bought my hot tub here and I have nothing but good things to say. Great salesmen, great products, great prices. They come to your house and teach you how to use it and treat it. A week later I received a care package in the mail and two large white towels! I had a problem with the cover after 6 months and they came out and fixed it for free...A+ service read more

Get your pool/spa water tested for free. Excellent service, informative staff, and fair pricing make this a smart choice.

We bought our Bullfrog spa at Pool and Patio Center almost three years ago and we couldn't be happier that we purchased it there! We spent several months researching spa tubs and visiting different showrooms. The folks at Pool and Patio were fantastic from the start and made sure we tried out a spa similar to the one we wanted to purchase before we bought it. Whenever we have had issues with our tub, they have always been very helpful and will even come to our house to service! The customer service and caring staff are top-notch! Unfortunately we had an issue with a rebate program that Bullfrog was running when and the folks at Pool and Patio made sure to take care of our issues for us. While there are pool and spa stores near our home, we are happy we chose Pool and Patio Center for our purchase and service - it's worth the 45 minute drive! read more

Just had our in ground pool liner replaced. From start to finish very professional. Kept us in the loop the whole process. Price was good and with 2 truck loads of water no need to use the hose. Crew was fast and took great care to make sure we were satisfied (even found a leak in our stairs and took care of that). It was a pleasure to work with Pool and Patio and a shout out to the service department in particular. Thanks for everything. read more

We just had our in-ground pool liner replaced and a new pump and filter installed. The consultation, service and constant follow up from Pool & Patio was top notch. We had a few months deciding who in RI to go with for our new pool. I'm excited to say we certainly picked the right company. We could be happier with our choice! read more

Pool and Patio Center - Pool and patio works magic! - Hot Tub & Pool Near Me - Coventry, Rhode Island

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Customer service is horrible. They decline to come out and work on equipment that they are authorized service reps for. I grew up in Coventry and frequent Coventry businesses to support the Town I grew up in. Stay away from this place. There are plenty of other Respectful pool and patio companies to spend your hard earned dollars. read more

This place just does not want our money. We first went in there in November and spent a good 45 minutes looking at all the different models. As we're walking out the door, they ask if we heard about the financing special. How we were there for 45 minutes without hearing about this baffles me... The Manager really couldn't offer us a decent sale price so we left. Fast forward to two weekends ago. We got more back in our tax refund than we expected so we went back fully prepared to walk out hot tub owners. Again we spent a good half hour there and decided which one we wanted. We could not get any sort of price commitment -- we kept hearing it was up to the Manager and I needed to go to the post office before they closed, so we left. When we got home we called and told them we could go back that day and sign paperwork but we wanted to know more about the price. The Salesperson said the Manager was with a customer but he would call us back. Four business days later, no call back so we called again. Our information wasn't in the system and our Sales Rep was out sick. They told us they would call him at at home and call us back. It's been an entire week and all we have heard is crickets. The things I do to sell something for $10 on Craig's List and you can't even call me back to make a $9k sale? No thanks. If it's this hard to get them to sell us something, I can only imagine the hoops you have to jump through to get a service call or repair done. Save your time and go somewhere that actually wants your business. read more

First let me say that I've been a customer of this company for 10+ years and it is not my practice to go on the internet writing reviews, I am way too busy to be bothered to do this. HOWEVER, in this kind of situation it's a full stop moment and I need to make sure I put some information out for other people to be aware of. This situation was unreal and blows my mind how any business in today's economy can conduct themselves like this. Maybe I should open a pool store since demand seems to be so good you can just make your own rules up as you go. Here is the story: I ordered a pool pump to be installed from this business at my residence. The technicians were friendly and helpful and were able to remove my old working pump and install the new pool pump but could not get the pump to work (I even tipped them). They disconnected from the old pump and hooked up to the new pump the direct electrical connection to my home's electrical service (hmmm, does that seem like electrical work?? - lets move on). The breaker kept tripping and so I was told that I needed to have an electrician fix "my homes electrical problems" and that they suspected that an inline mechanical timer was the cause of the breaker tripping with the new pump. They told me they did not have anyone to resolve the issue and that they were not certified to do electrical work and that I would have to have an electrician come fix the issue with the brand new installed pump that would not work, leaving me with no way to circulate my pool water which I recently brought into chemical balance. They told me they have only one electrical subcontractor they could send but not for 4 days or longer would he be available. I asked them to reinstall my old pool pump which they did the same day. They called me back the next day and told me they had refunded my money and that they think it would be best not to continue working with me. (I got off the phone and laughed hysterically by the way, WOW) To anyone who is thinking of contracting work with this company, BEWARE. The owner even got involved by listening in on a phone discussion I was having with their service manager and then interjected on that call out of nowhere (WHO DOES THAT??? WOW) rude, tried to use intimidation by over talking and throwing around comments about having an attorney in the family and also would do absolutely nothing to try and resolve the issue with the newly installed pump but rather continued to tell me how many successful installs they have done and how there is a problem with my electrical service. Suffice to say the manual for the pump AND the manufacturer even state that the pump should be installed by " a certified electrician." The old pump was reinstalled and was instantly back working again. Could have taken them 1 hour of time (which i would have gladly paid for) to have an electrician come out IF there was actually a problem with the timer being inline to bypass it but instead they actually sent their service manager out to remove the new pump and reinstall my old pump which took hours due to needing to cut and fabricate pvc piping to the old pump again. BRILLIANT business strategy for building and sustaining an account base! I'll be sure to share this post EVERYWHERE on social media and with EVERYONE I know in the area who owns a pool By the way from the looks of it as I continue to post this information around social media it would seem like I am one of a great many who have made the mistake of doing anything more than having my water tested and buying pool chemicals from this place. STAY AWAY read more

I was not treated well. I was interrupted repeatedly on the phone, they did not give me a quote, they refused to work on my pool, and they didn't give me time to fix the problem before telling me to find someone else to close my pool for the winter. Their customer service skills are terrible. Use another company up front and save yourself time and energy. read more

I've been using Pool and Patio for about 6 years. To open and close pool. Water testing and, I'll usually buy chemicals there too. They've been great. My only issue. They're inconsistent when they close the pool every year. Sometimes they close all the valves, sometimes they leave the some of the valves open. Sometimes they take the drain plugs out of the filter and and pumps. Sometimes they don't. I just worry that something will freeze over the winter. read more

Well I have been a customer of Pool and Patio for over 15 years. I have had multiple pools at multiple locations They have been professional and a pleasure to work with. I have read some of the reviews below and cannot believe them. I am sure that is their opinion, but mine is these people, especially Gregg, will go over and above for you. I have had a few problems over the years with equipment, even I will say sometimes I have not been the greatest customer, but we have always come to mutual satisfaction . I would recommend them and have to many people over the years, and they have had positive experiences too. read more

We decided rather fast that we wanted to get a pool to entertain our kids during the summer. Pool and patio answered all of our questions and more. We did decide on this decision after a pandemic so supplies were limited. We were aware of this. We got our pool later in the summer which was fine with us. We had the liner installed by a sub company of pool and patio. The liner was wrinkled and not installed properly. We called pool and patio and immediately they sent a tech out to access the liner. Without question they replaced the liner and fixed the issue. Now keep in mind liners are far and few between right now because of the pandemic. That's how good of a company they are. Our pool is gorgeous it was the best decision. Companies now never make things that easy when it comes to replacements. We were shocked it was so refreshing to be taken care of and not fight with a company to back their product. I have recommend pool and patio to my family and friends which two of them have now visited to make a purchase. I am very big on customer service and this company stands by their products. I can't say enough about them. If you're undecided on a pool or a pool company go see them! read more

I needed to have some warranty work done on a pool vacuum that I purchased at another store, and I was told to bring it in to this store. They told me that even though it was under warranty they were still going to charge me a "bench fee" just because I didn't purchase it at their store! Seems to me they are trying to charge me inappropriately (and the manufacturer agreed. They sent me to another store and it was fixed with no fees!). I will go elsewhere, personally. read more

Used them for 3+ years. Realized this year their prices are not that great compared to the competition. Just told me they will not close my pool unless I replace my cover when I was told last year and this year that it would be fine! Lack of communication is why i will never spend another penny with them! read more

Well last of this nightmare pool dr was a life saver and saved us from the abandonment of pool and patio. They found a crack in the skimmer assembly, and had the leak fixed and problem solved in a couple of days. That's how customer service should be done. So this is the end of my comments on pool and patio.... suffice it to say buyer beware they will open and close your pool but long standing customer or not if you have a problem that needs attention their too busy to get involved and you're on your own .... you've been warned. read more

I've never been to a store that took more care of me then Pool and Patio! Joe really helped me. He explained why my pool was green in a way I could understand and sold me all the right products. Within two days my pool was crystal clear! Joe even called to see how I made out!!!! Keep up the good work Pool and Patio! read more

Yikes!!! I'd rather visit the dentist than deal with these guys again. Customer service is just awful. Awful.

This place is top notch! That kid Mike is a real life saver. We had a party on the fourth of July at 3 o'clock. We opened a swampy pool on July 2nd. Mike waved a magic wand and we were crystal clear. Thanks Mike! read more

I was a customer of Pool and Patio for 22 years. Not anymore. I went in to buy a replacement safety cover and was quoted and paid $1200. Three days later I received a contract with a new price of $1500. When I called to question the change I was told that the price was actually $1700.00 but they gave me numerous discounts to bring the price down to $1500.00 ($300 more than I was quoted and had already paid.) Cancelled the order and went down the street to The Pool Doctor and paid $1250.00 for the same cover. read more

I recently called Pool and Patio to repair my hot tub. It cost me $125 for the service call to get an estimate. The estimate was for $875 to replace the heater and top controls. I found that price ridiculous and I was correct. The repairs were completed for $500 by someone else more trustworthy. BEWARE OF POOL AND PATIO THEY WILL TAKE YOU FOR A RIDE! I was an 8 year customer, even bought the unit from them! I will never do business with them again. read more

Purchased our first above ground pool. Went in on a Wed and had it installed the following Wed. All of the people I have dealt with at the store have been great to work with and very knowledgeable! read more

Just had my pool opened by this company this morning. I'm not sure that the workers even did anything besides take the cover off. It was very expensive for them to "open" it and they really didn't do anything special. Before they left they told me the pressure gauge on the pump was not working. When I told them their company put a brand new pump in at the end of the season last year would it be covered under warranty? The man responded with "I don't know, I'm not a salesman". After all of this I called the office to complain and was spoken to like a child by the woman on the phone. She told me there was nothing she could do and if I wanted I could hire them to come back for the next few days to get the pool perfect. ARE YOU KIDDING ME? I just paid them $250 to get my pool running now they want me to hire them to finish it? Obviously this company is only in it for the money, not to have happy customers. I did not have a yelp account prior to this experience. This is my first review. I feel people should be warned about this company so I signed up! read more

We bought a Sharkline Pool here over 20 years ago and it has been great along with the support from the store. This year the walls finally began to show rust so it was time for a replacement. Obviously we headed right to Coventry and scheduled our new pool. A few days later, a family emergency arose in Florida that basically meant no Summer in RI for us. I called the store and without hesitation, they promised to refund my deposit and, sure enough, 2 days later the refund notification arrived in the mail. They were the right choice for me 23 years ago and will be my choice again next year!! read more

Friendly, knowledgeable staff. Always pleasant and helpful. Great place to do business with!

I have been doing business with Pool and Patio for many years, ever since they installed my AG pool in 1996. Their expertise is without comparison. A problem with the water? They know just how much of what to add. They have free water analysis for routine checks. Everyone here is very pleasant, helpful and knowledgable. They also have an amazing assortment of anything to do with backyard fun. read more

They always find the time to answer all of my questions and make sure I am satisfied

We've had our inground pool going on 14 years and our first Dolphin (robotic vacuum cleaner) just as long, until last year. This year we opened our pool just before Memorial Day, and ordered our 2nd Dolphin pool cleaner- from Amazon - to be delivered next day. When it wasn't -and we were desperate - I called the only place open that Sunday-Pool and Patio. Joe was very knowledgeable in telling me what they had, the cost, rebates. He was so helpful that I didn't care I'd have to drive 45 minutes to get my Dolphin. (My local pool store, also a Maytronics dealer- chose to be closed Sun and Monday of Memorial Day wknd! What pool store does THAT?!) Within an hour I was on my way home, with a Dolphin that also came with a lifetime warranty on their labor since they service them as well-(super huge bonus), AND he threw in a $140 caddy for free. The place was packed when I walked in and I expected to be there awhile, but I was out within 15 minutes max. I am all about quality customer service and Joe and Pool and Patio impressed me very much. From the moment they answered the phone until I walked out the door. read more