Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I've used this company for both opening and closing my above-ground pool, but after this year's…read moreclosing I discovered a major issue: the water started draining out under the cover until only about six inches remain. My pool has never had a leaking problem until after they serviced it. I reached out to the owner hoping to resolve the situation, but instead of listening to my concerns, he told me to refill the entire pool "to see if it drains again." I explained that I didn't want to waste money refilling thousands of gallons of water just to watch it leak out, and his response was, "it doesn't cost that much. You live in Barrington, not East Providence," implying that I should just be able to afford the cost. It was condescending, rude, and completely unprofessional. I also explained, as a business owner in the trades myself, that I understand callbacks can be frustrating, but we just needed help resolving the problem. Instead of working with us, he told me he would charge a service fee--despite the fact that the issue only began after they closed the pool. The owner took zero accountability and dismissed everything I said. The lack of customer service, respect, and responsibility is extremely disappointing. I would not recommend this company to anyone looking for reliable or professional pool services.

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

I cannot confirm whether their service is reputable or reliable, but what I can say is the driver…read moreof the vehicle who's number is on the vehicle nearly killed me on route 3 playing all kinds of dangerous driving games. I won't go into detail, but I have to say this was the scariest driving experience I've ever had.

Several with similar names out there but the company I have a few months experience with is…read morehttps://aquatictechma-ri.com/ (Owner Mike). The quality of service is solid but there were two challenges in their accounting system we had to work out: - one caused by detail missing for a reasonable surcharge which I did not understand - a second caused by set up error where weekly late fees were charged for a task not yet delivered. In hindsight the latter is funny but it took a call by Danielle to calm me down!

Great local pool dealer carrie's a great line of american made pools aquasport put installation…read morewhen great.He'll be building attack for me.This summer can't wait.\nTo see what it comes out like

Scammers. Will take your money and NOT install your pool. They won't respond but will take your…read moremoney.

This March (2016), we decided to do a major overhaul of our pool and pool area. I contacted Dex by…read moreTerra and another major stoneworks competitor. I wanted to replace about 1,000 sq ft of poured concrete decking with a nicer decking and cantilevered coping. And, I also wanted to replace a 3'-high wood retaining wall and pool house steps with a stone wall and steps. The wall traces around our pool house with garden plantings between the wall and the pool house. Dex by Terra won our business for two very important reasons: o First, Joe Medeiros from DBT, who is a landscape architect, presented a design plan that wowed us. Joe has an easy old-school manner, is a good listener and has great ideas and is good at explaining why some ideas are good and some aren't based on his years of experience. The plan contours of the decking and stone wall were absolutely beautiful. Joe suggested lowering the 30" height of the retaining wall to make it a sitting wall and added a beautiful wave to the wall that wrapped toward the deep end of the pool. Joe also designed an arc'ed bump-out near the back slope of our property that looks out on a vista of conservation land. A really nice touch. The competitor's plan, which we saw first, had no excitement to it, and I had begun to wonder if I really wanted to spend $30,000-$40,000 on a major decking renovation (in addition to $25,000 in swimming pool renovation and equipment/electrical upgrades). o Second, the competitor does not do natural stone work, focusing on Techo-Bloc and other manufactured products. While those products have come a long way, and can look like natural stone, as my wife and I thought more about the pool area, we gravitated toward natural stone for both the decking and the wall. We wanted a stone that doesn't cook your feet, that feels smooth, not rough, underfoot and on your hands and doesn't grab your bathing suit when you sit on the coping and dangle your legs in the pool. And, we wanted something that will still look like new when we sell the house in 10-15 years. We ruled out bluestone, which is beautiful, because it get too hot and is too rough. Joe Medeiros and I discussed travertine for the decking, and the more I read up on it, even though it added to the cost, the more travertine became the clear solution for us. We visited DBT's office/showroom in Hudson, and settled on travertine for the decking, and natural stone with travertine capstone for sitting on the stone wall. How well did DBT deliver? Absolutely stunning! We are ecstatic! Marco Resendes served as the project manager from DEX. Mark was responsive, helpful and resourceful. He came to me with issues as soon as they arose so the masons could keep the work moving. For example, the travertine decking and pool coping, now a few inches higher than the original concrete decking, would abut the last step of the stairs to our wood deck at too high a height for safety purposes, so he needed my OK to increase the downslope of the travertine). And, when I asked Mark what we could do to hide the ugly cinder block foundation of the pool house, exposed when the original 30" wood retaining wall was replaced with the 20" stone sitting wall, he recommended that his masons could create a stucco look which they did - just great work. The DBT team did the demolition work of the original concrete decking, the wood retaining wall, a concrete walkway and bushes in two-three days. The team, led by Jeffrey, were fast, efficient and got tons of material loaded into a dumpster and trucked away. Jeffrey is a pro with the excavator and a good guy. The stone wall masons worked fast as did the team that graded and prepped the decking area with sand and gravel, installed the coping stone along the pool perimeter and laid out the travertine in a beautiful pattern. They are all experienced craftsmen, led by Reuben who knows his stuff. Were there any negatives? None. But, like any major project, it's important to be there as the work gets done. So, for example, the stone wall team began to build the wall by laying the stone in a horizontal fashion when I had asked for the stones to be assembled with a vertical pattern. By being there, I was able to correct that almost immediately. My opinion is that the homeowner has a daily responsibility to keeping tabs on the work as it's performed to ensure you get what you want. The timing: First spoke with Joe Medeiros in early April. Signed a contract on May 20. Demolition occurred at the end of May. There was some wait time as the swimming pool team from Farrell Pool did their renovation work. And some wait time for the DBT team as they came off another project. DBT finished their work by July 13. So, overall, about a 6-week duration from the start of demolition. That's pretty good, especially since they've got a lot of jobs going and there is competition for resources. Kudos to the entire team - highest recommendation!!!

To anyone that is considering Dex by Terra (or has recently hired them for a project), I have one…read morepiece of advice for you: RUN AWAY AND DONT LOOK BACK We hired Dex By Terra to perform a backyard transformation (in 2024) following the install of our pool in Framingham, MA. The design phase, led by Joe, was wonderful. EVERY SINGLE THING THAT TOOK PLACE POST-DESIGN WAS TERRIBLE. We opted for a stamped concrete design, which was our first mistake. Every single person from DEX who has been at our house honestly has no idea what they are doing in regards to stamped concrete. When you look at reviews, every positive review is for non-concrete patio's. When it comes to stamped concrete... anything that could go wrong went wrong. 1.) Stamped upper patio area was completed first. Color was wrong. It looked like someone had poured curry powder all over my patio. Luckily, they were able to jackhammer it out and replace 2.) Stamped pool deck - after one winter, there was an erosion that took place all over the patio (think little white specks everywhere). They refused to repour concrete and opted to fix with a stain/sealer. Needless to say, while it did improve the white spots, we are in summer number 3, and it looks even worse now. In addition, the lines of the stamping, drains, and immediate border around pool are all not straight. 3.) Masonry work was shoddy all over entire patio. Big gaps, stones falling out of place, allowing rodents to make new homes. 4.) Supervision is an afterthought. Our project manager Delia wasnt actually managing anything. People would show up whenever, without any prior notification. Questions requesting specific dates and times for workers were not answered. General job site cleanliness was a total DISASTER - with items getting broken (all of our solar lamps), landscaping being damaged (from moving furniture into landscaping while working on patio), sealer hardening at bottom of pool causing white marks, and overall general sloppiness in terms of keeping areas of house clean (like siding, trim, and windows) while they worked. 5.) Zero accountability. I asked numerous times for the owners of the business to come on-site to see the horrendous work that they performed. Joe, Delia, and Tommy (head of ops) came out. Joe agreed the work was sloppy and terrible looking. Tommy didn't have a clue - he could have been a guy they grabbed at dunks to serve as "head of ops" for all we know. Now we are on year 3, they are still doing some work with the same problems and same lack of attention to detail and lack of respect of our time/money/house. In discussing with my wife, we are going to have to bring in actual professionals at some point down the line to remediate the mess that Dex by Terra have caused. Again - if you are considering hiring Dex by Terra for any work, I would run as far away as you can from them. Atrocious company, atrocious support, atrocious attention to detail, and absolutely ZERO accountability. I offer anyone the opportunity to come to my house to see the quality of their work first-hand. Know what you are getting yourself into and know there are better companies out there.

American Fiberglass Repair Co. does not stand behind their poor workmanship. They do not return…read morecalls regarding complaints about peeling fiberglass on the pool they refinished for me. I had a written warranty that they ignored. During the time I was able to file a claim in small claims court, the owner expired. Therefore the case was dismissed. I believe the company is being run by a co worker or relative now. Be careful.

Homeowners beware! If you are looking for a company to fix…read moreyour fiberglass pool look somewhere else. I never seen such an unprofessional crew as this one. Kevin(the owner) would seat by the pool the whole day, only to get up urinate on the entrance alley, while one of his crew(Shane) yelled at him for sleeping through the job and calling the other crew members helpless. And unprofessional. The pool: they barely sand the pool or patch the whole or in other words, almost no prep work before applying the gelcoat(which I believed it wasn't the right product for the pool). My pool went from a damaged pool to a nightmare after they were done. If you are desperate to fix your pool and you are having a hard time find it the right people, I advise you to keep looking so you don't end up with the nightmare that I end up with. Here are some pictures from their horrible job. I asked him to remove the gelcoat and refused it. Said it was my problem and not his. Even damaged my coping with the gelcoat.