There's always a long line and wait at this location. If you can goto a branded partner location,…read moreavoid this store. The service here is unapologetically inefficient. I went to attempt to just return a modem. They said that it would be 30min because there were others ahead of me. I left and went to another xfinity location and it took less than two minutes to scan the barcode on the bottom of the modem and give me a receipt.

To be clear, this is a 1.25-star review…read more And it was the top-notch customer service of S. Voss Rd's Retail Sales Professional PARRIS JARRET, who researched our unexpected 24+ hour internet outage during our in-person visit last week to find out WTF happened to our internet on the late afternoon of 8/28/2024, who saved this rating from its more accurate 1-star ranking. I mean it. Just before 5pm, the sh*t just went out while we were streaming some online content as if it were buffering like it was the late 90s and we were on a dial-up connection. Going to bed without service at nearly midnight, I decided that I'd wake up to a restored connection in a few hours like last time (See my previous Yelp.). Uh, nope. I had to cancel my morning appointments on 8/29, none of which were pro-bono, btw. I spent the day accessing the internet through my smartphone, catching up on my emailed news digests and reading my web-based Kindle. By 3-ish in the pm on 8/29 and constant phone looping that prevented access to live customer support from Xfinity, we ended up visiting the S. Voss Rd location in search of transparency. We got PARRIS JARRET randomly after our names were added to the queue by the first staffer closest to the entrance. PARRIS JARRET was able to identify our issue through our account but could only access the information we could. He did an awesome job of sharing what outages like our mean, assuring us that our connection would be improved after our internet came back on. He also signed me up for Xfinity rewards and let me in on a good phone deal offer that would lower our monthly internet bill. But as I explained to Parris, I'm not the type who makes purchases after losing money for reasons out of my control, especially when I have no idea when I'm gonna start making money again. So, because of his own employer that he made look good, Parris lost out on making a sale. Nice one, Xfinity. Like Parris, we went home with no cigar. A couple hours later we got a J/K text stating that our internet had been restored, but it was only after another hour and a half or two hours that we were actually back up and running. Eff you, Xfinity. I'll be in touch to find out how I can complete the customer survey for Parris Jarret that he said we'd receive to rate his service after making you look worthy of an employee like him.

Ezee fiber works with a company called Blackrock Utilities. They were ripping up the parkway in…read morefront of my house. I know I have no say in that so I kept my mouth shut. I didn't like the work they were doing up and down my block, so I began looking at reviews as they started to do their work in front of my property. Of course, while reading bad reviews about their installation, they hit my gas line. Nicor had to come out to repair it. Nicor was quick and professional. They had my gas back up in a couple hours from the original outage. Now, Nicor is going to have to run a new line to my house. We'll see. If they come back and fix my lawn, I'll update this review to reflect it. I originally gave them one star and was harsher in my review, but so far they have been following up on the lawn repairs at my house and the surrounding properties. *Update - Ezee Fiber has reached out already, which is promising. **Update 2 - They showed up yesterday to check on my lawn repairs. Some looked good to ok, but a couple were looking bad. BUT, to their credit, they put down some fresh soil, seed and cover in the spots that needed more help. I did not expect that kind of follow-up, so I was pleasantly surprised.

I've had an excellent experience with my Ezee Fiber provider from day one. The installation was…read moresmooth, the technicians were professional, and the service has been consistently reliable. Recently, I upgraded to their top 8 Gig speed tier and added a Wi-Fi extender and the difference has been incredible. My connection is now rock solid throughout the entire house. No dead zones, no buffering, no random drops just fast, consistent speeds even with multiple devices streaming, gaming, and working at the same time. If you're running a smart home or working remotely, this level of performance makes a real difference. What really stands out is the value. For the speed and reliability they offer, the pricing is extremely competitive compared to other providers in the area. You're getting premium fiber performance without the inflated cost. If you're considering upgrading or switching providers, I highly recommend them especially the 8 Gig tier with the extender. It's been worth every

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

Horrible Customer Service! Will waste your time and try to upsell you every time! Just avoid doing…read morebusiness with them at all cost.

I am a cord cutter and ditched my cable 25 years ago, and my Dish Network and DirecTV Satellite…read moreDish services about 5 years ago. I have been using Comcast Xfinity Internet since 2005 but grew tired of the messages that popped up on my browser window and being double charged for going over the data cap they imposed. I was not able to get any fiber at my location so decided to try StarLink by SpaceX. My StarLink came with a standard ground stand rather than any kind of mount. I looked at the available mounts StarLink offered and was not sure what to order or where to mount it. I called two highly rated places that specialize in StarLink and Satellite Dish Installation in hopes of being able to mount this thing professionally. I wanted it to look good and needed someone who might have more mounting options. Bert Berthelot who is the owner of Cable Busters! called me back in short order. the other place I called twice and never got a return call, so that made things simple. Bert set up a time that worked well for both of us and he came out and mounted my StarLink professionally, ran the wire through my wall to my Modem / Wireless Router and set the whole thing up for me. I could not be happier with the install. Later I cancelled my Comcast Xfinity Internet Provider and lived happily ever after.

The owner came out with a young lady and they disconnected and removed my satellite dish within…read moreminutes. They were cordial and exactly on time. Price was excellent and they hauled the dish away. Highly recommend.

I work from home as well as my husband. The internet provider we had would constantly go out and…read morewas often unreliable. Annissa and the Vision Net Solutions team were able to tell me that I had a better option for internet at my house that I wasn't even aware of! After speaking with them, they switched me over and now we have better, faster, and more reliable internet, super important for two people working from home! I highly recommend having them look for you and seeing if you have the best internet for your home!

From the owner: At Vision Net Solutions, we're your one-stop solution for all your internet, TV, and phone service…read moreneeds. As a broker, we prioritize our customers over providers, working with over 250 partners to deliver custom solutions tailored to your home or business. From finding the best services to handling end-to-end setup and wiring, we ensure you get exactly what you need for seamless connectivity! We can assist in any IT support, network wiring and more.

Very honest, we called to see if he would take a look at our samsung tv that just randomly stopped…read moreworking. After explaining the problem, he was honest and said he doesn't look at those anymore because they are built to break. I appreciate the honesty and him not charging us for something he knew he wouldn't be able to fix.

Tom Miller is a true professional when it comes to vintage audio repair and restoration. I brought…read morein my gear for service, and the results were excellent. He treats every piece of equipment with care, and it shows in the quality of his work. What impressed me most was his honesty--he gives you a clear idea of what needs attention and doesn't push unnecessary repairs. The pricing was fair for the level of expertise and the time he puts into each project. If you have a Pioneer, Marantz, or any other classic receiver that you want brought back to life, Tom Miller is the person to trust. I would definitely return for future service and recommend him to anyone serious about their audio equipment.

If your former flame is very particular, then go instead to Ex-Finicky…read more I don't have enough time to tell you every detail about the issues here, but let's just say there are too many to list. Some of the basics are - unprofessional, and they don't know their products, and basically say whatever to get the money and then you're signed up... and good luck getting things fixed or canceled. There's a reason for the ratings. A lot of the stores are like this these days so I highly recommend you be careful.

They just Don't want to help clients. Throwing calls from…read moreone agent to another. Liars, the worst costumers service providers ever!!!

had to call and cancel my service because my apartment complex required that I have Xfinity (idk…read morewhy) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her

I would give them less than a 1 if I could! PURE GARBAGE and passed around like a slut! I've been…read moreout of internet for the pass 3 weeks! I've spoken to 4 different people about the same issue...and it STILL NOT FIXED! Calls were dropped during the process and they dont return your call. OR they pretend not to hear or acknowledge you. Im a new customer and thought that this would be better than xfinity or atleast cheaper. You get what you pay for. At least I had internet with xfinity. Its high as hell but at least I can watch at TV! Screw frontier! DO NOT USE THEIR SERVICES! They are a fuc*in JOOOKE!

Cognetic Networks saved my business. My store was in the process of a retail buildout and the…read moregeneral contractor turned out to be a nightmare. They sent their crew to intall all of the phone, fax, and internet lines. They also installed three plasmas screens with HDMI so only one DVD player was needed. They set up the network with all of the computer at the store. If it wasn't for them (Brian and his crew), I would never have opened the time I did and I would have been majorly screwed.

From the owner: Houston Computer Repair, Systems Integration, and Cabling Services.read more

Ive had this company for about 4 years now. During the first year the internent had low signal…read morewould go in and out at all times. Unfortunatly this was the only company that could service my apartments. Their equiment is not upto par, you will need to get some sort of wifi extender. Most likely you'll have to try the router and wifi extender in different areas to get stable signal. If you want TV's you'll also have to try different areas. After figuiring that , signal has been stable. I do like their affordable prices. I dont blame Phonoscope, I blame my apartments as they do not allow other companies because new wiring has to be done (to get better signal), since its an old complex(and they are being cheap).

This review is specifically about the tech support I received from David Acosta at Phonoscope. He…read morewas very patient and thorough as he assisted me in figuring out which which room's outlet I was supposed to connect my modem to to access the internet service, and then troubleshooting the issues I was having, and even guiding me through setting up my router and inputting the correct info/specifications into my router's app. As for the internet service itself, that's yet to be determined because I just now got it all hooked up. But thank you, David, for your thorough assistance and good customer support.