As a fellow customer, Seeing the people who write bad reviews about this place clearly don't know…read morehow pawn shops work and I wish people can reply to other people's reviews instead of having to make a call out post if you are mad about losing your things then do your payments on time or don't get a loan on your precious items You need to be clear about if you are selling or getting a loan on items Items have to be tested and have to have everything included like chargers and such, they are not going to take your broken junk Jewelry HAS to be scratched to test if the gold is real, if you don't want it scratched then don't offer it If you don't like the prices their system is offering you, there is always Facebook and Offer Up and no need to cry about it online, they are trying to make money too YOU WONT GET EXACTLY WHAT YOU PAID FOR These employees get enough pressure as it is from their higher ups in a store that is almost always slow every day and these petty reviews are infuriating coming from a fellow customer All in All I think this store is good and they deserve better, I have had nothing but good experiences from very nice people - thank you for coming to my TED Talk be good people

DO NOT GO HERE!! THEY WILL RUIN YOUR JEWELRY. Took a ring there to get an estimate on, they…read morescratched it so bad that other pawn shops are now telling me it's scrap. It was a 10,000$ ring. Now worth nothing. Go literally anywhere else.

Upon coming here for my first time, I noticed that they were up front and honest and gave fair…read morepricing, anytime I want to pick something up or I need to sell something I always come here because they are transparent in their pricing and give a fair price, I will continue to come here again and again

Great location! Very friendly staff, the help me out a lot. I truly appreciate great service. Nice…read moreclean store. New management. I will be back

If I could give this establishment a 0, I would. When I put my item in for a loan, this place was…read moredecent and managed well. By the time I was able to get my item out, which was way too long, it was horrible. From the management to the horrible rap music playing to loud for me to hear what the person behind the counter was saying. The people working the counter were always talking among themselves, eating, or singing to the inappropriate rap music. God forbid you ever have an emergency because management will NOT work with you on your due date. They just want your stuff! Thank God I was finally able to get my stuff out. I WILL NEVER GO BACK!!!

If you're pawing games and want to be ripped off feel free to come here. Game stop priced my games…read moreat a higher price for what I got and all my games were in excellent like new condition. Some were actually new and for some reason the man helping me put that my games were in fair conditon which generates a lower price for the games. I'm very disappointed and disgusted and will never be returning.

If you want to be treated with respect, have honest opinions on items to sell, or items they have…read morefor sale....DGS is the place to go. Chris is amazing at the Round Grove location, he is my go to for pretty much anything. He is a great watch guy, and will treat you fairly. All their locations are friendly, and well versed. If you want coins looked at, go to the Preston/635 location and see Mike. If you want to sell gold all locations can help you. Don't trust pawn shops to sell anything, and the smaller shops can't give you a fair market price for things. This is my humble opinion.

Very fast and straight to the point. Welcoming as well. The employees with their vest made you feel…read morea sense of comfort.

I always take my wedding band and engagement ring to different Zales locations for the diamond bond…read moreinspection, but whenever around the store (which is often), I stop in and get my rings cleaned to keep them nice and sparkly. The staff is always friendly and greets my husband and I with kindness. Never had an issue at this location or any other Zales.

Zales is located in a "shopping mall" - There's restaurants, Central Market, and boutiques. Across…read morethe street, paralell to Zales, there's more restaurants such as RA and Rush. Across the highway is Southlake Town Square - more boutiques, restaurants, and Trader Joe's. You can't deny that this is a prime spot to have Zales. I went there today to get my rings cleaned and inspected. I came about 1pm, as I entered, the two workers greeted me and asked if I had an appointment. This was the first time I was ever ask this question. I replied if I needed one. The gentleman said that because the holidays are coming up, it's best to have an appointment. I guess I was lucky because I was the only one in the store. As I gave my rings to the gentleman, a woman asked for my information. As i was giving her my information, I noticed that her phone was on. It seemed like she was scrolling through reels since it was a slow day. But what was most disturbing was that the reel was two rabbits humping... it could have been bad timing, but I felt extremely uncomfortable. As she finished getting my information, I sat down on the chairs while I wait for the gentleman to finish my rings. My rings were beautiful and sparkly. I'm always so happy that my husband bought my rings from Zales AND bought the protection package. I highly encourage you to spend a little bit more money for the protection package... it's 1,000% worth it!

Extremely high price to put a single battery in a watch. I dropped off 5 simple watches to get a…read morebattery. I then asked what would be the price he never told me. Went to pick them up and baam $98.00. Guy charged me dang there $14.00 per battery!! Moral of the story: Get a price up front before you get any work done anywhere!

Found the perfect ring for a really good price also had a watch repaired will definitely returnread more

Great service and product !! Would definitely do business again !! Was given great deal and Sam was…read moreexcellent and patient with me !!

We went into this store to price getting my wedding ring fixed I broke the prong and lost one of my…read moreside diamond .25 karat because me and my husband purchased the ring at a pawn shop I was going to worry about getting it fixed Ms Nina was so helpful by telling me I had near flawless stone and that my ring was valued at around $4000 my eyes was likecause I'm thing we paid like $300 for it. So when she advised me that I could get my ring fixed with their no hassle credit plan I was all in. So. When we went back to pick it up the next day Randy the jeweler had six it out added me some new sturdy prongs, another flawless diamond and my ring was polished and just looked absolutely amazing. We were so pleased with the service we bought each other's Anniversary gifts there. Shop with them it's worth it

Great customer service! Quick, easy and very helpful. I will definitely use them again.read more

Great service. I recommend this financial source. Fast, fair and courteous. Payments onsite and it…read moreis what it is. An emergency loan.