As a 74-year-old woman, it can be difficult to find a place where you truly feel comfortable in the fitness space. I joined yesterday and had my first personal training session with Corey today, and I can't say enough great things about him. He was incredibly thorough in explaining everything, and his kindness, professionalism, and knowledge immediately put me at ease. Corey is an excellent listener,he never pushed me beyond my comfort level, yet he knew exactly how to challenge me in a way that felt encouraging and empowering. He's also very personable, which made the session fly by. I'm already looking forward to my next workout and will definitely be back. I highly recommend Corey to anyone looking for a knowledgeable, supportive, and motivating personal trainer! read more

Place is a dump. To get anything done here is like pulling teeth. Waited an hour to simply remove someone off of my gym membership.... Why isn't there a way to change this on the eos app or at the very least why cant you call in and change. Oh and then when you get there to change something they try and cancel your membership. And resign you up to boost there numbers for the EOS suits. Crazy work. And then you have to pay another annual fee. Great churn for the business. Don't recommend this dumpster of a gym. Not to mention all the equipment/sauna/pool is always broken or not functional. read more

I've been going to various gyms for the past 25+ years and I can unequivocally say that this is by far the worst. Honestly second place isn't even close. It's extremely overcrowded with packs of kids congregating around machines at all times of the day. I'm having a hard time believing they sold this many memberships to 15 year old high schoolers. More likely the lackadaisical front staff isn't terribly concerned with making sure everyone checks in properly. The air conditioning is either inoperable or the management refuses to turn it on until it hits triple digits outside. Considering the quality of the upkeep of equipment its more likely the latter. To that end a good percentage of the machines and cardio equipment is consistently broken and takes weeks to repair. They've had sewer backup issues in the men's room since day one so there's a constant faint smell of excrement in there. Yum. I was initially super excited to have a gym being built within walking distance of my house but this place is so bad I'm now back to driving to the EOS location at Silverado and Maryland which is a million times better than this St. Rose location. read more

Impossible to do business with, won't reset password, if you call they won't do anything either. I am trying to cancel my membership. I am told, today is July 6, that I must give 30 days notice, so I have to pay through 8/30 --- how is that 30 days. Tell them you want them to remove your recurring payment information, the answer is no. How can the answer be no? Isn't that against the law? This is the worst. Unless your goal is to raise your anger and frustration level, steer clear. Awful. read more

Get Your scheduling of your personal trainers under control. And do something to hang onto your excellent trainers like Shaun. He was outstanding especially working with us Seniors. Maybe ratings don't count any more. I may move my membership to the location where Shaun went. Whatevet. Not happy. read more

Interesting location for lack of a better term. It appears to generally be busy and feel overly crowded based on the layout but it seems they had to make do with what lot + building size they got. For the layout, when you walk in, kid's daycare is on the right hand side of the desk. Past the check in desk, there is a smaller turf area with ab machines, mats and weights. To the right of that is allll the cardio equipment, so picture kind of just a mass of cardio machines and people on them. The perimeter to the left of that area is filled with resistance machines, the middle has more leg specific resistance/weight machines, then cable set ups, weights by the front mirror and to the right is more leg specific equipment like squat racks, leg press, etc. We went around 11:30a, which seems to be a busy time. The gym floor was quite crowded..Zumba class was bumping along and looked almost shoulder to shoulder and the pool even had a class going on too! The lady at the front desk was really sweet when checking myself and others in. Aside from that, the gym crowd was odd, you know the kind when you (as a woman) just feel eyes on you..not a fan. I'm also not sure if I witnessed a random guy offering another lady "advice" on her form and physically correcting her while doing so. The interaction did not look pleasant yet the guy persisted then parted ways shortly after. This was just my observation though..he might have been a trainer in regular clothes offering notes to others. If not, just a note, if one doesn't ask for help, they probably don't need or want it. Although staff was nice and the bathrooms were clean, this location kind of gave me the ick.. not sure if I'll visit again. read more

EōS Fitness - Lots of cable attachments, the status of their set up is like how the gym feels overall - Gyms Near Me - Henderson, Nevada

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EoS - Henderson, NV (located on St Rose Pkwy, same plaza as Costco). We love to visit EoS gyms in different locations and this is the 10th one we've been to. This location was extremely busy!! The showers were busy and there were 3 people in line ahead of me waiting for a shower stall to open (the showers at other EoS locations aren't as occupied as this one). Let's talk about the sauna... I've NEVER been to any EoS where members are able to control the sauna temp. Someone had set it at 160°F!! We were roasting at medium-well in there! All that was needed was steak sauce, lol!! Members, be aware... there is NO CRYO LOUNGE AT THIS LOCATION... booo!!! The recovery room has 4 massage chairs but 2 were out of service. The spray and wipes stations are spaced too far apart (they SHOULD add more of these so they're closer). Overall, happy to have gotten our workout in, while on vacation but might plan to come back at a different time frame when it's less busy. read more

EōS Fitness - Gyms Near Me - Henderson, Nevada

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Love this place! I asked for a trainer when I initially signed up at this location, and Antonio the training manger set me up with THE best trainer ever! I have learned so much and gained a support system. Shout out to all the staff at the St Rose location, especially my trainer Gil O!!! read more

I've been a member of this gym for about three years, and it's hands down the best gym I've ever experienced. The leadership of Jason Rogers and Antonio Moya really makes the difference--their team creates an environment that keeps people coming back. Even when the gym is packed, it never feels overwhelming because you're always welcomed with smiles and genuine care. After 15+ years working in the fitness industry, I can honestly say EŌS at St. Rose represents the gold standard for customer service. read more

Been personal training with Gil the trainer and has been great teacher and motivator to get to my fitness goals. It's worth joining because of him. read more

Does get really busy later in the afternoon when school is out but every time I e been here it's been clean and staff is so nice. I highly recommend. They only have dry sauna and it's in the locker room. I love this read more

Ever since signing up for Personal Training sessions 8 months ago, I can confidently say they are paying off. I have noticed an overall strength and conditioning improvement - this is all thanks to Ethan and the curated training program he put together for me. His own experience and training are the proof points of what works. Genuinely satisfied with my sessions and looking forward to continued growth! read more

Taylor Rose was amazing, very helpful in helping me navigate the app and showing me the areas that I would need to accomplish my goals ..

Please be aware of the dishonest tricks EOS plays on you. If you get a monthly membership that can be canceled anytime, know that they will try to talk you into personal training because they sneak in a six month contract for that therefore you can't even cancel your personal membership. What a scam. I never was told I was signing a six month contract. I promise you they are not clear about it and sneak it in. Back story... I went in to get a monthly membership just to use the pool because I have physical limitations with my health and I thought the pool would be helpful for me. I signed up for the basic membership of $22 a month and during this time, the salesman along with Albert, the manager Convince me to try personal training with a medically licensed trainer after two days of trying the personal training, I realized it was too much for me. In the meantime, while I was signing up, they told me there were no contracts and I can cancel anytime with a 30 day notice. In the meantime, after I realized, I could no longer do the personal training sessions. I tried to cancel. I spoke to Albert on the phone at least three times over the course of a few months, but continue to get charged. I tried to cancel online, but was unable to be successful with that therefore I called for assistance from the manager Albert. Each time I spoke to Albert on the phone. It was very frustrating because he really couldn't help me but tried to explain how the membership works. Finally I got an email stating they put my cancellation request in. That was six weeks ago I continue to be charged $88 a week. I personally went in today to speak to Albert in person. I showed him my cancellation letter. And this is when he told me for the first time I signed a six month contract. I was never told this I was tricked into this if I indeed did sign a six-month contract. There is no way I would sign up for six months at $88 a week $352 MONTHLY for training I didn't ask for. I just wanted to use the pool, but their sales team is really good at what they do. SCAM people. They are so nice and so convincing that their personal training will really, really help you even with your physical limitations that they were very aware of. I can't tell you how beyond angry I am at this point. I just wanted to use the pool. I made that very very clear when I went in there. I guess I am a sucker to say the least. I will tell you I am filing a complaint with the Better Business Bureau, with EOS corporate and filing fraud with my bank. Like I said, I do have a cancellation letter dated 03/18/25. Albert tried telling me today that they did not email me until 3/26/25 even after physically seeing my cancellation email. What a terrible terrible way to run a business. They get you with the month-to-month and no contracts and sneak a six-month contract in under your nose. I am sure for those of you that utilize personal training, this is a great deal. But for those of us who are new to the gym, it is a crime. Please don't be like me and the obvious and the others who have posted very similar situations. If you just want a membership, don't let them talk you into personal training. That sounds really great but is truly unrealistic for your situation. Albert seems like the nicest guy and I am sure he's great when it comes to basic customer service, but when it comes to cancellation, his hands are tied. He doesn't seem to have any empathy his final words to me were "you signed a six month contract". I even told him today that I wanted to cancel my basic membership and he told me I couldn't. Because I am still tied into the six months of personal training. I have attached my cancellation email along with a screenshot of them continuing to take my $88 a month out. According to Albert today when I saw him in person, he basically told me there's nothing I can do. Wow, I was truly speechless and extremely upset. Basically I am stuck with a total of $2112 for a six month contract that I only used for two days. I encourage anyone else who has had this experience to please share it. Also, I encourage you to ask many questions and make sure you are clear on the contracts they impose on you. read more

EōS Fitness - Cancellation in writing. - Gyms Near Me - Henderson, Nevada

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If you are considering this gym, please reconsider. Read through reviews on here and google of people who have been scammed out of their money and flat out lied to by the staff. They charged me over $1,000 for personal training I never agreed to. Antonio will lie and tell you that you'll get a free session but then you won't be able to get it cancelled. They are only helpful when they are taking your money but once you need something, forget it. Most disgusting situation I've ever had to deal with. To this day I never got the refund the manager told me I'd be getting and I can't even get a straight answer or help from a single person. Hopefully all the people who have been scammed and taken advantage of by this company can band together and get some justice. Give your business to any other gym but this one. read more

Pamela is the absolute best, and her classes are crowded as a result. I typically go to the water classes but have stopped going to this location as the water is so cloudy and COLD! Something has changed. The pool at Pecos and Russell (a further drive for me) is so much clearer and perfect temperature. So that's where I've been going. read more

Called to make a reservation for the kids' club, and this guy has zero energy in conversation; you can clearly tell he doesn't want to be there by just talking to the phone. I asked if he's in charge there because I don't feel like leaving my kids there with that energy, If you're a parent, go to Stephanie's location if possible. The people in the kids' club are way different. Try to call them and you'll see what I'm talking about. read more

Disappointing Experience at EOS Palm Desert, But Excellent Support from Henderson Location I recently applied online for EOS's free 7-day pass while visiting Palm Desert for work. I received immediate confirmation and follow-up calls encouraging me to come in for a tour. But when I arrived, the General Manager, Gabriel Alejos, denied my pass, claiming I wasn't eligible because I had toured the gym with my husband nearly 10 years ago. I've never worked out there, never received a pass, and only wanted the promised tour. To make sense of the situation, I contacted the EOS Fitness on St. Rose in Henderson, where my husband is a member. Karli Moore, an experienced sales associate, was professional and genuinely concerned. She contacted the Palm Desert location for clarity and was initially told that I had refused to sign a liability waiver on an iPad. That never happened. Gabriel never even mentioned it. After following up again, Karli was given a new excuse--that I didn't have a California driver's license. Also, untrue. He never asked for ID, and had he done so, I would have gladly shown him.  Thankfully, Karli Moore at the EOS in Henderson, NV, was professional and apologetic. But what happened at the Palm Desert location was disappointing and reflects poor management and a lack of alignment with EOS's values. Corporate should take a closer look. read more

Don't support these idiots i buy a membership and the gut goes yeah we'll have to let your account clear for your old one says it'll take one two days like what i drove down for my second time showing them the payment went through not getting my money and times worth already all stay are rude and arrogant saying i can't workout have to come in when a manger is here like what you don't have one available at all time your open 24 hours dumb i remember exactly why i canceled my previous one all they want is to suck you dry and say oh you should get a trainer after i said i've bee working out comforting years got tired of home gym push and push to get me set up in a class how disrespectful can you be EOS TAKES THE CAKE i'm not one to get upset but to talk to me like i'm an idiot EOS TAKES NO PERSONAL ACCOUNTABILITY AND JUST APOLOGIZES PATHETIC truly can't wait to happily pay for th extra fee for that and part ways again with EOS WHT A JOKE ALL CLOWNS WASTE OF MY TIME ENERGY AND MONEY DONT WASTE YOUR TIME FOR AN OVER CROWDED GYM WITH STAFF WITH SHIITY ATTITUDES SERIOUSLY DONT THEY HAVE A TERROBLE SYSTEM AND DONT CARE TRULY DONT CAUSE ITS STILL THE SAME BS TRULY IVE NEEVR HATED OR MAKE REVIEWS LIKE THIS BUT EOS IS A JOKE AND A SHAKE TO GYM CULTURE THEY DONT CARE ABOUT YOU THY CARE ABOUT CONTROL AND YOUR WALLET if you care about your life don't come here and just wait till see a chat gpt response to this essentially with so much pettiness saying how their gonna make it right just so they can save their asses and do nothing as thy always do no accountability just wait you'll see a reply here shortly read more

If you are joining to use the massage chairs, don't! Just assumed that they won't be working. There are only four chairs here, and none of them work. Sure, they power on. But they get stuck in the shoulder, high adjustment so the back mechanisms never kick in. I've been complaining for months And even wrote down things for them to understand, but they just don't care. So if you are joining in anticipation of getting a chair, massage, you're going to be disappointed! Added: I just went to a pool class Monday night. I hadn't been there since Friday morning. The same Band-Aid was still sitting on the side of the pool next to the ladder. So cleanliness is obviously an issue also! read more

EōS Fitness - Gyms Near Me - Henderson, Nevada

First, the gym is like any other gym, equipment is fine and it's super crowded even at 4:30am. Don't really have much to say here. BUT there are some sketchy people working here... today I got a call from this EOS saying they were going to send my account to collections and I asked why because I check my cc statements regularly and I was current on payments. The guy couldn't answer so he asked me if I just want to cancel so of course I said yes. Guy says hold on I'll transfer you to my manager. Then he comes back on and says oh sorry my manager said you can't cancel unless you come in. (THIS IS A LIE, DONT FALL FOR THIS). I asked to be transferred to corporate billing to figure out what they are doing and the lady there confirmed that my account was current, that I was NOT being sent to collections since I owed ZERO DOLLARS, and she cancelled my account on the spot (well, started the 30 day notice to cancel) AND provided email confirmation. So, if you need to cancel just call their billing office, they'll do it for you. read more

In December, shortly after joining EoS, I was charged for a personal training session that the trainer cancelled. When I reached out to customer service to have these charges corrected, they refused. This was my first warning about the shady billing practices of EōS. Since then, I've been trying to get EōS to accept and process my cancellation, and it still hasn't been resolved. The first step was calling customer service, where I was repeatedly transferred and given incorrect explanations about the charges. Representatives claimed the disputed charges were for a different service than they actually were. After clarifying what the charges were for, I was transferred again without resolution. Eventually, they connected me with the front desk of my local gym. The front desk gave me contact info for the personal training staff and the manager, but said neither of them were available to speak to. I then emailed both of them, and only heard back from the personal training manager. His reply ignored my question about the cancelled session. He sent a generic explanation about recurring billing and rollover policies that had nothing to do with the charge I was disputing, and the billing error remained unresolved. To get it corrected I had to go through my credit card company. When I went in person to try and resolve this, the front desk staff would not allow me to speak with either manager. I emailed the manager about these issues and received no reply. Even after cancelling in writing, billing continued for services I never received, and I've had to file chargebacks with my credit card company over and over again. I'm currently in the process of having my credit card company block them. The most egregious problem is that reaching management is impossible. The front desk will deny you access if you go in person. Phone-based customer service just bounces your calls around. Emails to management are ignored. When I signed up, the manager told me he'd be happy to assist with any issues I had if anyone gave me any trouble about cancelling my membership. That was not true. Instead of getting help, I've ended up in a maze and their billing company has begun harassing me for services I never received. Don't ever let this company have access to your financial information, they are an absolute nightmare. They charge your accounts for services you never received and insist that you can't cancel anything. Short of hiring a lawyer, I have no idea what more I can do to end my association with them. read more

I really wanted to like this gym. The facility is nice but can get pretty busy. Did a class with friends, came a few times to workout and trained with a personal trainer. But after numerous phone calls and emails for months trying to settle a refund, it just got too ridiculous. Kept getting the runaround to talk with customer service and fitness manager. Still getting charged after contract ended. After reading other reviews and how many others had to deal with the same thing, I wonder if they ever got anything settled. This is the worst experience I ever had with any gym. read more

This gym is pretty cool. I go to Niks classes. I'm from Cali. This gym has everything. But several broken machines. With too many people on their phones. I know that's not the gyms fault but I can use 3 machines per someone on 1 machine due to being on their phone so long. It really takes longer to work out here. read more

The sign up is very easy, but to cancel has been nothing less than stressful. Paid an extra month even though i just paid the membership fee for Nov. Paid on time but was given a late fee anyways. Paid that. Spoke with member services they were helpful but also suggested I call the gym itself to assure my memberships were cancelled through their systems. Did that. Spoke with the young man that signed me and my son up, he got help from the manager, She got on the phone assured everything would be cancelled and then put him back on the phone. I wanted to keep my sons account active but the young man assured me no be a I am the primary it will close eventually. I said well let's close it now to save me the hassle. He said well what we could do is close his now and then reopen it as a new account. I said won't I have to pay the annual fee again. I just paid that 2 months ago. He says yes but he will be able to access all of the amenities. I said no i want to cancels his right now, i don't want anything els to do with this gym until im ready in the future. He put me hold says he needed to make sure everything was good to in my sons account. After checking or pretending to check he said okay Ms. Williams everything is in order and you will not be charged anything else. You will receive the cancelled agreement via email. I did receive and still i see EOS attempting to take money out of my locked account so it didn't go thru. So they added 15- s vice charge. This feels like a stressful nightmare. Pls advise if anyone is dealing with gym membership being so hard to get out of At this point I feel like I need to run it by my lawyer. Ridiculous deceitful... Guess I will call in the morning and speak to Kyra or Tyra the Operation Mgr again. read more

So glad this gym is 10min away from me lol. It's a pretty big and clean gym that can get packed AF depending on what time you go. I personally like to go after waking up or past 9PM due to more machines/equipments being open to use. I also love how they got an outdoor area if you don't feel like working out indoors and a "cinema" where you can watch a movie while doing cardio. Front staff are friendly. The Woman's restroom/locker room/sauna is kept clean as well. read more

The cycle classes are the best! Denisa provides energizing music and a great workout! I look forward to attending cycle classes each week!

The spin classes alone are worth the membership. Spin is a great cardio workout. Denisa does a fantastic job of leading the class. I highly recommend it! read more

I have a trainer, Ethan Carpenter, who is a great at his job. Ethan is excellent at working with an older clientele. We've been working on my balance and core and he's very flexible with my schedule. If you're looking for a trainer at EOS on saint rose, then ask for ethan. read more

I've suffered from chronic back pain for the last 10+ years. I've been an avid Pilates goer for a year and a half in hopes that it would help, but found it only made it worse along with developing new femoral nerve damage between Pilates and my work. I decided to change it up and go to EOS and invest in a personal trainer in hopes that my workouts would be more tailored to the needs of my body and my specific chronic pain. I was placed with Ethan who I found suffered from some of the same conditions which has allowed him to not only tailor my workouts based on his extensive knowledge but based on tried and true workout from his personal experience. I will say that after so many years and multiple (failed) courses of action (PT, acupuncture, chiropractic care, massage therapy, injections) my back has never felt better than after just three short months with Ethan. I work as a server and am on my feet for up to 9 hours at a time, and since starting at EOS the lumbar pain has been practically non existent. He came up with a plan to strengthen my glutes, hamstrings and core in order to minimize the daily load on my back. At only 32 years old (and being in fairly decent shape) I suffer from spinal stenosis, 2 bulging discs, a herniated disc, and dual femoral nerve damage. With Ethan giving me a personally tailored regimen he's turned getting out of bed in the morning from something agonizing to something easy and pain free. He also offers assistance with diet and daily life changes that are small and doable but have made a large difference in my overall quality of life. If you go to EOS for a personal trainer, do yourself and your body a favor and request Ethan! read more

Awesome gym. I like how they split the free weights into two sections. The employees are really nice at this location.

Iv tried joining this gym twice. The first time as part of the gran pre opening sale, they never emailed me that they were opening and when I asked they were rude, tried again went fine till they brought over an extremely pushy sales rep for the physical training which I said I wasn't interested in but he still came and tried to insult and belittle me when I didn't want to pay more for that, tried talking to the manager and he wound up yelling at me on the phone and emailing the regional manager just got we normally only get good reports on this gym and he never responded more. Seems to be a culture issue within this company read more

You've been warned. My EoS experience has been nothing short of horrible. The equipment is often out of service, it's overcrowded regardless of the time you visit, the pool is nasty, the locker rooms are filthy, many lockers are broken and unusable, the front desk workers couldn't care less about providing actual customer service, are rude and act like you're bothering them if you have a question. That is of course if you can get them to put their phones down and stop yucking it up with their immature coworkers. Their "Personal Trainers" are a joke also. 95% of them need to put down the donuts and practice what they preach. They don't even look like they're in shape and are totally disinterested when dispensing their "advice" to people who pay an awful lot of money for their "service". It doesn't end there. They charge you for everything! Don't be fooled. They charge you $49 annually in addition to your monthly membership fee. If you want to downgrade your membership, there's another $49 charge. They even charge you $50 to CANCEL your membership...which you have to do online through a server that is more often than not unavailable...unbelievable! Also, if you're moving to a different part of town or out of state and want to cancel, they want proof that you're actually moving. If you're canceling due to a medical condition, they actually want a note from your doctor! The absolute gall of this "business" is beyond belief and I for one will be filing a complaint with the Better Business Bureau. Do yourself a favor and look elsewhere. These people are thieves and have delusions of adequacy. I only wish I could give them zero stars. read more

I love going to EoS for the group classes! I enjoy the COMMIT, BODYPUMP, and Yoga classes.

Update*** Melia Toailoa left a comment on my previous post saying to email her with more information and that she passed the information along to the general manager. UNFORTUNATELY, I have sent multiple follow-up emails and no response. EOS IS STILL CHARGING ME FOR MEMBERSHIP AND CALLING ME EVERY DAY. HIGHLY DISAPPOINTED WITH THIS COMPANY. I DO NOT RECOMMEND GOING TO EOS. Absolutely Horrible Experience - Dishonest, Manipulative, and Unethical I dealt with fitness manager Antonio. I joined EOS on April 4th because I was specifically told they had no contracts and operated on a month-to-month basis--that was the only reason I signed up. I was looking for a simple gym with a pool, and although EOS lacked some features I wanted (like a steam sauna), I figured a no-strings-attached membership would be fine for the time being. Before leaving, the fitness manager asked if he could show me something "real quick." I told him I had only 5 minutes before I had to leave for my child's school, and he said no problem, he'd make it quick. He rushed through a personal training pitch, saying things like "whew, I never go this fast" just to get me through it. At the end, I said I wasn't interested. He responded with: "How about a two-week trial for only $20? Then you can see if you like it." That's it. No mention of recurring fees, no mention of long-term commitment, just a "trial." So I agreed to the $20 trial. He said, "sign here, here, and here," in a rushed, pressured manner. I left believing I had paid $20 for two weeks to try it out. That's it. Fast forward to May 7th (my birthday), when I finally checked my account after dealing with a family death and traveling for the funeral, and I found three separate $88 charges from EOS totaling $264, which later rose to $417. I had never used a single training session or service. I went to the gym immediately. Everyone at the front desk was confused--until that same fitness manager came over and smugly told me, "Oh that's for your personal training." I explained that I had never agreed to anything more than a $20 trial. Antonio said yes I did, with a smug little smile on his face, as if he was proud of deceiving me he had the nerve to say, "I told you that," followed by, "Even if I didn't, the contract was emailed to you and you had 3 days to cancel." What?! How is it a "two-week trial" if you only have three days to cancel before you're charged? That's not a trial. That's a scam. You said it was $20 to try it out. You never said that it would auto-enroll into $88 biweekly personal training. I hadn't opened the email because of my family emergency and assumed it was about my gym membership. When I explained that, he just shrugged and told me to scan a code to cancel. I did that--and EOS denied my cancellation request, saying I had to complete eight sessions first before they'd cancel. Excuse me? I haven't used a single session. I never agreed to this. I never wanted it. And I definitely don't have nearly $90 every other week to waste on a service I never used and never agreed to. I then blocked their account from my bank, and they went and charged a different account without my permission. I called corporate, who admitted this was shady and said, "That's weird--they should have canceled it. The general manager at the gym can do that. I don't know why they're giving you the runaround." So here I am, $417 poorer, completely disrespected, lied to, and ignored. I came to EOS excited to get back into a healthy routine, and instead I've been taken advantage of, manipulated, and financially drained. This experience has completely destroyed my motivation, and it has made me distrust the entire fitness industry again. All I want is my $417 refunded, my personal training and membership canceled, and to never have to deal with EOS again. This has been one of the most frustrating and deceptive customer service experiences I have ever had. The only reason I am giving 1 star is because there is not an option to leave 0. I will be going to the BBB if this is not resolved ASAP. read more

The gym is nice and organized. Love the classes. The instructors are very nice and make you feel welcome when u first start.

Awesome gym! Great facilities, friendly staff and if theres ever an issue theyre super helpful.

Be careful when signing up for Personal Training (PT) at EOS. I enrolled without realizing I couldn't cancel my membership until completing the 6-month PT contract. That was my mistake--I didn't read the fine print. I spoke with several managers. One promised to fix the issue but just froze my account, which will only add a freezing fee. I went back in person and offered to pay the full PT fee upfront--despite only receiving 7 out of 15 sessions--just to stop the ongoing monthly charges. But even that seemed complicated. The manager said it would take time and promised to call me. I'm waiting his phone call hoping he really will cancel my membership this time. Otherwise, I will keep being charged. I started this process in November 2024, and it's still not resolved as of April 2025--including three months of frozen membership I didn't realize were added. Once you sign a PT contract--6 months or a year--you're locked in. You can't cancel your membership until it's over. My trainer didn't help either. She falsely claimed I completed all sessions and never tried to reschedule the rest. Easy money! read more

Was put into a personal training contract with out my approval. Reached out to several managers not one called me back until I left a review on here. Then Melia operations manger called me finally. This has been going nonsense January 12. We spoke for over an hour on the phone a week ago last Wednesday. She promised she was going to do everything she could to help me out. She told me she'd get back to me on Friday never heard back from her. I've emailed her three times now she has not returned any of my phone calls. I am highly disappointed in EOS the managers and everything about the place. My attorney even sent them a letter due to the fact there was a wrong date on the top compared to the date that I supposedly signed it they totally ignored the letter. We were put into a personal training contract without my knowledge we were scammed by Steph and Antonio at the Saint Rose location. All they did was make promises that they were gonna help us get a canceled. It was as easy as a push of a button. I am a teacher on a fixed wage, and they have taken advantage of me buyer beware do not go to them to sign up for anything you will get caught in a contract that you cannot get out of next step is channel 13 news I really was thinking Malia was going to help us out and give me a call back. She has not. read more

If you want to transform yourself and get stronger and bigger ask for George Oliver. He is the best personal trainer I have ever had. Thanks George, looking forward to the continued improvement. read more