One star for each of the three helpful aspects of our project:…read moreMatt, Michelle, and the fence itself (and workers) Matt came out to the house right away to assess the property and come up with a plan. He was absolutely awesome. So nice, personable, and very knowledgeable. We thoroughly enjoyed working with him. Michelle - I made my final project payment with her over the phone this morning and this lady is fantastic. So nice, also personable, knowledgeable, and made sure all ducks were in a row. The fence itself is beautiful. It's functional, they got creative with how to cover a gap (the way our house is built on a hill so it wasn't very straightforward). They originally told us that yes there will be a gap and we will just have to figure out a way to cover it ourselves. During the installation, the workers took the initiative to cut up some fence pieces to create a small fence / block off for that gap. After the project, they took me outside again and showed me how to use the lock and all that. We enjoyed the experience! Customer service on the other hand. Not great. These reviews pointing out the communication issues are accurate. Throughout this process there have been many missed and unreturned calls, emails, and texts. 1. No response when I sent a plat asking if this was the document they needed. After not receiving a response, I sent a text to their text line. Never got a response there either. 2. They sent another email about needing the plat, I responded with two separate emails, again asking for confirmation that this was the documentation they needed. No response to either of those. 3. Sent an email to them asking information on private utilities and what's needed in terms of that. No response. Figured it out on my own though with the help of a surveyor from a completely different company that was willing to talk me through it on the phone. 4. Sent an email a couple days before the project sending additional detail about the yard/fence installation, and asking what the plan was for the existing metal fence that was in our yard prior to this, noting that I needed to provide the details to my neighbors who all have dogs as well. No response. I had to talk that through with the workers day of and text my neighbors updates in real time throughout the project. 5. We had discussed two options for what days the workers would do the project. We scheduled for the 13th. Less than a week before the project, I received notification that the installation date was changed to November 14th. No one contacted me to inform me of this. So, I emailed asking why the fence date was changed. Their response was "We have you down the 13th. If you would like to do the 14th we can make that work." I said "the 13th is still fine, but I don't understand why it was changed in the first place?". The final response from them was "It will be 14th weather permitting." What???! Then comes payment. Not many options. I REALLY wish there was an online payment system. While I had the money to pay for the fence, the money was split up between a few different accounts. So I reached out asking if I could pay the final price minus $75 via card over phone, and then bring the remaining $75 in cash in person to home depot the same day. Not an option. The message I received from the start of this process was "you can make the final payment after the installation or whenever you're ready". That's not very concrete or clear. No "payment due by" date. Not even three weeks later, I started getting USPS notices on my door for a delivery from Home Depot that required an adult signature. This was apparently regarding collections. However when you work during the day, you cannot be there to sign it, so you don't know what is actually being delivered until you just happen to be in the right place at the right time when the mail man comes by. This went on without anyone from Peerless reaching out to me to say they are trying to deliver something to me. It wasn't until I reached out to them and asked them what they are sending me that they took the time to inform me what it was and open a line of communication with me. At one point when attempting to make the final payment, Peerless processed the payment through Peerless company themselves rather through Home Depot (which is apparently where it was supposed to be charged through). So while my final payment went through, they had to run it back, refund it and re-charge the card which didn't happen for a bit. This created a mess on my credit card and future transactions. All in all, we love our fence. We are grateful for the individuals at Peerless who were so helpful to us. I would recommend Peerless if you want a nice, solid fence, AND you are willing to tolerate the lack of communication and responsiveness. So that is really up to those prospective fence buyers to decide what is most important to them for a project like this.

Horrible. Horrible. Horrible! I went thru Home Depot for them. I'll never use HD's contractors…read moreagain! The support post for the gate has shifted. Now, it's extremely difficult to fully close the gate to be able to lock it. They want ~$600.00 to come out to fix it. They obviously did not do a good job of installation. I wish Yelp had a zero/negative zero rating!

This has certainly been a novel way to get estimates for my project. Carlos was polite, respectful…read moreand thorough. He answered all my questions. I look forward to seeing how this way works for doing my project. I know if I have any further questions, i can always contact Carlos. It's good to be dealing with one person throughout instead of multiple people.

Victor was very patient he made sure to repeat what I had said so we were both on the same page as…read morefar as what I wanted. Excellent bedside manner. L OL

Royal Fence did an amazing job with our fence. we just…read morepurchased a new home in Huntley Illinois and Ernesto Jr came out to help us with all of the paperwork and permits. the fence is beautiful. Great Work1

Ernesto was a lifesaver got my fence in before the snowfall. We both kept checking to make sure…read moreeverything was done according to plan and city ordinance highly recommend this company.

Erick did a great job repairing my gates and fence. I would highly recommend him for any fencing…read morejobs that you have.

Erick and his team were very professional and did a great job. I would highly recommend him.read more

We could not be happier with our fence from Paramount Fence! They were upfront and honest about…read moretheir quote and kept us apprised of the entire process. They also managed to put the fence up in 1 day, and our yard is not small. The work they did was exceptional, and they took care to match the grading of our yard carefully and even went the extra mile to fill in spaces underneath the fence due to our uneven ground. They were super polite and professional through the whole process, and I couldn't be happier with the end product! If you need a fence, call this company!

Update: after finding a crack in the aluminum about 1-1/2 weeks after the fence was installed that…read moreclearly occurred prior to or during installation, Paramount has been completely ignoring my emails and giving noncommittal responses to my phone calls. Unfortunately for me, I paid in full before I noticed the issue and thus have zero leverage. The fence panel is not an expensive item nor would it take 1 guy more that 15 minutes to fix, so I have a hard time understanding why they would not just fix it and be done rather than risk a bad review. In light of their poor customer service I cannot recommend Paramount.

We recently had an aluminum fence installed by Fence Connection, and we couldn't be happier with…read morethe results! From start to finish, the experience was excellent. The crew paid close attention to detail, made sure everything was done right, and left the property spotless when the job was complete. The fence itself looks wonderful and really elevates our yard. What impressed us most was how quickly they were able to start--weeks faster than other companies we contacted. Even though it was a big project (about 400 feet of fence), they completed it in just two days without cutting corners or rushing the work. Their pricing was very competitive, and the entire team was professional, friendly, and easy to work with. After getting several quotes, we felt Fence Connection offered the best balance of value, speed, and quality.

Fence Connection did a great job with our new fence! We had several quotes and they were close to…read moremiddle. I know the company, as I have used them before at a school I work for. The fence is great, all of the neighbors love it! The two neighbors on both sides of us also had Fence Connection install a gate for them and a nice panel in between our properties. I would not hesitate to call them, Edgar was our salesman and he was very easy to work with. He also gave us options on product choice.

Jonathan responded to my project within 5 minutes and was at our property within 24 hours to fix…read moreour iron gate. The entire team was professional, courteous, and efficient and the price was fair. Would recommend to others and will use for future jobs. Excellent work Jonathan, Alex, and team!

From the owner: We have over 30 years of experience fabricating staircases, balconies, fencing, window guards, and…read morestructural services for commercial and residential clients. All of our work is custom made to your specifications and up to code. We are licenced, bonded & insured to better serve our community. Please reach out to us for assistance with your next project.

I am very glad that I contacted PRO-Fence for the installation of a new fence…read more They work very professionally and carefully. All my wishes were taken into account and the team of workers installed the new fence in the shortest possible time. Now I look at my yard and my soul rejoices :)! I highly recommend PRO-Fence to anyone who is thinking about changing their fence. Thank you, Vladimir, Daniel, George and the installation team! I wish you wonderful holidays and a happy New Year!

I highly recommend Pro Fence Naperville. Their workmanship was excellent and when I had a couple…read moreminor issues with the fence Vladimir quickly addressed them to my satisfaction.