F and S is an incredible company. I highly recommend them . Kevin and his partner ( unfortunately I didn't get his name) were actually early for my appointment , they were very professional. personable, and knowledgeable. They had both of my fireplaces up and running in a short period of time . read more

Kevin's is the whole package. He's got great people skills. He was considerate to let us know he was running late. He was knowledgeable and efficient in his work. He took the time to answer questions and share his expertise. We would definitely recommend F & S Fireplace Systems. read more

On time. Precessional and courteous. Efficient and very respectful of my property. Great service! I recommend them without reservation. Thanks. read more

Hands down one of the best service I've received in a while. Perfect and clean work very friendly team arrived in time and the fireplace looks amazing. Highly recommend them!! read more

Amazing. They have an efficient scheduling system, they are up front with their costs, and they come in and get the job done. It is a no-nonsense and professional business. They repaired my fireplace, which was recently installed by your contractor and would not stay on. He found the problem immediately and could clearly explain what was happening. I am grateful. read more

We have an enclosed gas fireplace with an electric starter. It has become increasingly erratic. Sometimes it starts easily, sometimes it won't start at all. I had another company check it out last winter and they quoted me for a replacement of the ignition unit which was several hundred dollars. This week I contacted F&S and scheduled an appointment. Kevin arrived when he told me he would, worked quickly, identified what the problem was and fixed it, cleaned up the rest of the fireplace and that was it. Thorough, fast and comparatively inexpensive. Great experience. Would strongly recommend Kevin to anyone. read more

OMG Kevin came out and did an expert job fixing our gas fireplace in our TownHouse . We haven't had our fireplace working in over 2 years and in less than an hour it has never worked better . He even showed that our model is designed to work with the glass doors open . He fixed it right and he gave us an education on how to use it . We are very happy with Kevin and F&S ! Thank you AAA+++ read more

I called F &S Fireplace Systems to address two problems with my gas fireplace: 1) the flames were very low and 2) the fireplace was shutting off automatically and eventually coming back on after a period of time. The flames on the fireplace had previously been much higher. With the lower flames, the fireplace looked like a fake one. I was told the fee (exclusive of parts) would be $275 and that is all I would pay until the problems were fixed. Kevin and another person came to my home for 2 service calls. On the first visit, the fireplace was supposedly cleaned. However, after the cleaning, the flames were still the same, i.e., very low, and I was not getting feedback that any attempt would be made to fix the problem. I asked if there was a warranty on the work and was told it was 6 months. In a matter of 2 days, the fireplace shut off again automatically. I called and scheduled a second appointment. This time the thermocouple was replaced but again the problem with the low flames was not addressed. I was charged an additional $100 for the part but when I received the invoice, the purpose of the service call was "Callback." The price of a thermocouple for my brand of fireplace is $20. So, if the $100 was for the part, I was grossly overcharged even with a mark-up on it. Within another few days, the fireplace shut off again. At this point, I did not have confidence that F & S Fireplace Systems could fix the problems and I had spent $375, so I called another fireplace service company. The service person for the second company not only fixed the low flame issue (a valve needed to be adjusted), he also immediately knew why the fireplace was shutting off. There are "manual" and "temp" mode options on the fireplace remote. When in "temp" mode, the fireplace shuts off after the room reaches whatever max temperature has been specified. When I was turning on the fireplace, the remote ended up in "temp" mode. I was unaware of this feature, but you would think a company that repairs gas fireplaces would check for that. When F & S was here, I had inquired as to whether the thermocouple could be causing the fireplace to shut off but as it turned out the thermocouple was not the issue and did not need to be replaced. The person who finally resolved the problems also said the fireplace had not been cleaned well which I could see from the dirty glass and the soot covered components. Also, F & S Fireplace Systems placed no protective blanket on the floor so sooty fireplace parts were laid down on my area rug and the floor. I had to clean up the soot after they left. Based on my experience, I do not recommend F & S Fireplace Systems. read more

Kevin came out on a Sunday to fix and clean out my fireplace with speed and care, for a very fair price. He was super patient and kind in answering all my questions about how to not only best use my fireplace, but what my options might look like in the future. Clearly, Kevin cares about making sure folks fireplace are operating in tip top shape. 100% would call Kevin first for any fireplace repair needs you might need. read more

Answered all of my questions and fixed my gas fireplace quickly. Most fireplace repair companies I called were going to make me wait a least a month, but F&S was out at my house within the week. Our tech (Kevin) was also very knowledgeable and had great customer service. Very reasonable prices as well.​ read more

I have an old gas fireplace (what they call San Francisco style) that has not worked for years. Finally decided to get it fixed. Found F&S on Yelp and made an appt. Within a few minutes of being here they had it working again. Switch was not working and it was able to be replaced on the spot. Great service and price. There is a reason they have such great ratings here. Highly recommend. read more

Our fireplace needed a makeover. Kevin Sr did what was needed to fix the fireplace to the proper working order. These guys are great. I highly recommend F@S for your fireplace needs. read more

I am a licensed engineer and a licensed contractor. In my opinion, this is one of the worst vendor I have ever dealt with! Originally when we called them last December, it took them 6-7 weeks to come out for service. They fireplace was not starting up and he fixed it and installed a remote control device. After a month of it working, it went out again. This time it took him another couple of weeks to come back. This time he asked to replace the igniter because he said it was not working. So we paid for another igniter. A month later the new igniter also stopped working. It took him over a week to comeback and this time he said "the problem was a lazy wire" he said wires get lazy and dislodge on their own and so he fixed it. He refused to acknowledge that he originally failed to install the wire tightly and properly. He said this happens in "all electrical wires, they get lazy" essentially, the wire was lose and sparking. Then he proceeded to scold me for opening the cover for the batteries. When the fireplace was not starting up, I had checked if the batteries were OK. "He said removing the cover is going to void your warranty" I asked him what a battery cover had to do with the warranty, and especially the spark igniter, and just argued back with me in a condescending way. I told him that I am a licensed contractor and a forensic expert, he was improperly putting the blame on his defective installation on the consumer. The final straw was, when I asked him the adjust some of the logs to make the logs look natural, he refused to do it. He argued with me that "it would void the warranty" that he had done it exactly the way the factory requires it. I told him that we could make some minor adjustments to the log which would not put the logs in direct contact with the yellow flame and still make it look natural. He refused to budge and simply refused to open the glass. At this point I fired him and asked him to leave my house and never come back. I have been in construction for over 38 years, never have I seen an incompetent and rude contractor. I do not recommend this vendor. Poor quality workmanship and incredibly rude service. read more

Kevin is the best. He was able to diagnose and fix my gas fireplace. He's a really nice guy too. If there were 10 stars I would give it to F&S fireplace systems. read more

Fireplace insert stopped working they had it up and running in a few minutes. Fast friendly and no mess left.

KEVIN. KEVIN. KEVIN. Call F & S FIRST! 408.348.8033. Best way to reach them is by phone, and they accept checks or cash only (no credit cards.) Details: It took me a whole day to find someone who would repair and service a gas fireplace, and I'm so glad that I found Kevin. Every other place I contacted installed new fireplaces only. (This could be due to "Covid Times... ... ...") My home was built in the early aughts, and it's my understanding that Lennox went out of business and sold their brand. Everyone I called gave me different advice for locating authorized dealers, and even people who ADVERTISED as authorized Lennox dealers told me "pass the buck" type things like "go to the internet and look up Better Business Bureau... ... ..." I was beginning to resign myself to putting a garden gnome, a candelabra or fake flowers in the fireplace and doing without. Great things: I could book an appointment at 7:00 AM. They are prompt, professional, immaculately clean and courteous. Kevin is very knowledgable and skilled--immediately he understood the problem, and I was fortunate that he had the part on his truck. In less than an hour I had a working fireplace! As other reviewers have noted, he charges ONLY when the job is completed (check or cash only.) He gave me honest and clear advice about repairing and servicing the fireplace. The work and parts are guaranteed. They are licensed and certified with owner and technician names, the business' email, their phone numbers and the physical address on their business cards--this is no fly-by-night operation. One important thing of note which I will point out since recently we had yet another heatwave: after your job is finished and everything is swept and cleaned, you should operate the fireplace for 45 minutes. This does not need to happen on-the-spot, but it's necessary to burn off the dust and get rid of that "burn-y" smell. I mention this since I'm posting in early September and it's still very hot weather. As the reviewer "Ms L." said, not five stars--TEN stars. read more

Daniel came out the day after reaching him on the phone. This in the middle of winter which is the busiest time for fireplace service calls. He was very professional and took care of the problem right away. I wish all home service contractors were as professional as Daniel. Thank you. read more

Great job repairing our 2 fireplaces even added a remote to one. Even came back an extra time, with a smile, to repair what turned out to be a loose wire. Impressive care these days. Kudos! read more

I had a problem with my ventless fireplace not turning on. I called a dozen local fireplace service companies who looked at my fireplace, just shrugged their shoulders and left me without a lead. Just by chance I was talking to Phil from Warm Elements, another 5 star company, in Campbell and he said "try F&S Fireplace Systems even though the mainly service the South Bay." I spoke to Kevin and from the get go, I could tell Kevin was dedicated to making my fireplace. He relished the challenge despite the longer drive to Santa Cruz. Kevin came three times and didn't relent. He spent a lot of time researching this enigma and voila, third time was a charm! Kevin was a magician with his magical fingers, quick thinking, fast response, and reliability. F&S is a unicorn when it comes to servicing fireplaces. Bookmark them it you have a fireplace and when you need them, they will be there for you! read more

F&S Fireplace Systems - Ventless fireplace now in working order. Thank you, Kevin and F&S Fireplace Systems!!!! - Fireplace Services Near Me

Kevins (Father and Son) replaced the misbehaving components in our Vermont Castings / Signature Command System ignition AND had the patience to teach me how to properly use the system which I had been mishandling for many years! read more

We just had a gas insert installed by F&S. They were professional, courteous, arrived when they said they would, and did a great job. When they left, the area was completely clean. I highly recommend F&S. We purchased the insert from Emberwest. They were also terrific to work with. I highly recommend these businesses. read more

Our fireplaces where taken care by this company , for years, and Daniel was a pleasure to work with . When we again had the problem we called the company and made an appointment. This time Kevin and Andrew came . Probably they found the problem we do not know since the fireplace is as it was when they came . Kevin was the one to work on it. Maybe his frustration of not being able to find the problem in a short time made him behave in a very unprofessional way . I try to understand why would somebody be so rude. . If you want Kevin to raise his voice to you when you wipe the screen of your fireplace in order to help, or refuses to give his name or business card because you where not the person to open the door, or use words like " you guys!! " because we are the ones that we do not remember what Daniel did years ago, or tell you Stop when you try to respond to his question but same how the answer bothers him , please hire them . In our opinion no representative of any company , frustrated or not, should forget to be professional. Maybe their job requires a lot of finesse but we as clients should not be treated unprofessional because of any reason . Kevin was right in one thing and only one think . We will move to another company unless he will do what his boss on the video camera said to him " please be professional "! Is good when we upset people, to recognize, apologize and fix it . Let's see! read more

We had an issue with our fireplace and Kevin was able to quickly diagnose and fix the problem. I asked if we needed to service our other fireplace and he was incredibly honest saying that it was in good shape. He was quick and clean and we'll continue to use F&S for years to come. read more

So happy I found this business after our previous fireplace tech retired. Daniel, on of the owners, called me back within a day and made it easy to schedule an appointment. On the day of the appointment, Kevin Jr. did a beautiful job tuning up our long-neglected gas fireplace insert--he efficiently dismantled everything, cleaned it, relighted our pilot, replaced our receiver so we could use our remote again, and put everything back together. Extremely neat, he did not leave a speck of dirt behind. The service was an excellent value for the fair price they charge. I will happily hire them again. read more

Found F&S on Yelp. I called Kevin to help fix a gas fireplace that wouldn't keep a flame going. This was for my client's new home that they just purchased. I called Kevin - told him to reach out directly to my clients to schedule. A couple days go by. I check in with my clients, and they report back saying that everything was taken care of and Kevin was super professional. Love when things just get done. Thank you! read more

Kevin was awesome! Very professional, straight to the point, on time, detailed and organized! I had two of my fireplaces converted to Gas. I already had the gas lines installed and had purchased the fireplaces and I needed an installer. I found F&S on YELP and spoke to Kevin. He came out to assess what I had and what I needed and then came back out to do the installation. He quoted me up front what it would cost and did an excellent job! Clean, professional and took whatever time was needed to walk me through and show me how to work the systems. They will do a great job for you!! read more

We love our fireplace as it warms our entire home and makes things cozy in our house- Plus keeps us from having to turn on our hear very often- so when our fireplace stopped working, we were super bummed out. Kevin at F & S fireplace systems got us an appointment within the week and worked with our busy schedules. Kevin knew exactly what he was doing and got the job done quickly and efficiently- he explained everything he had to do and what had been wrong and was patient with my questions- he even was kind enough to let my dog hang out with him as he fixed things- when he left our dog Mac watched him out the window and starting whining- he loved him! Our fireplace is now warming our home within minutes of him leaving. Both Daniel and Kevin were awesome to work with and we would recommend them to everyone with a fireplace. Thank you guys! read more

Very pleased with expert fireplace cleaning and service. No surprises and quickly done with all questions answered.

Kevin was fantastic to deal with. He responded to my voice mail message in a timely manner, and was able to fit me into his schedule the next day. We needed to get a non-working gas fireplace operational in a property my wife was selling, with an open house coming the next weekend. Kevin very clearly explained to me in great detail what was going on with the fireplace and its components as he was servicing the unit. He answered all my questions and completed his work in less than an hour. Kevin was very personable and professional, and I really appreciated his expertise and experience. Five stars! read more

I can't say enough about Kevin! We've had to call him several times now and he is always responsive, professional, knows exactly what he is doing and explains everything thoroughly. This past time was truly exceptional, though! We were hosting a large party, called him with less than a week's notice and he managed to get the part we needed, get here at a time that worked for me and got our fireplace working in time for the party - Kevin you are amazing! Highly recommend F&S!!! read more

Excellent service, and a very well-run business. Timely, polite and professional staff.

These guys are stars. Put in a brand new unit from Woodland. On time, on budget, everything professionally done. All contractors should be like this. Thanks Kevin! read more

Our gas fireplace was not lighting and we contacted them to come out to fix. We received a confirmation promptly and also advised of his pending arrival via text. The technician was such a pleasant young man and got it working for us promptly. Let me add our fussy dog also enjoyed his visit. Thank you for your service read more

We have a gas insert fireplace that had never been serviced in its 10 year existence. It wasn't emanating much heat so Kevin came over (on time) and gave it a cleaning in less than one hour. The culprit? A spider had spun a web in a key component. Apparently, this is incredibly common. I didn't know we were supposed to be getting the fireplace serviced every 3 years or so. I'll definitely be calling them up again next time. Very happy customer. read more

Great service and very friendly staff! I highly recommend F&S Fireplace Systems for those looking to have their fireplace system serviced!

I bought a home with a fireplace insert in the master bedroom. When I turned it on, the blower/fan did not start right away, so I was reluctant to use it. I called another company and the guy said the glass, etc needed cleaning and the blower was set to a temperature, so it takes 8-15 minutes to start blowing. Fine. He cleaned everything and when he finished he said. "The good news is that your fireplace is clean and the blower works, but the bad news is that it only is set to the high speed because I accidentally cut a wire to the rheostat, so I have to come back and get a new rheostat for you." After weeks of calling him, he never replied and never came back. Enter Daniel. Someone recommended him to us, and he was out quickly (on time!), fixed the rheostat, explained exactly how the insert and blower and adjustable rheostat work. I was so impressed and we are really enjoying the insert now. He realized immediately that the other guy had basically ruined the rheostat and it has not worked at all, even at the high speed. I had called several other places prior to Daniel coming, but almost all do not service my Recency model, or are only high volume sales and have no interest in individual homeowner repairs. I highly recommend Daniel. He really knows what he is doing. I called him the next day with one question, and within minutes he texted me the information. Really good service and if he doesn't have the part you need with him, he can get the parts for almost all insert models. When I get the new log set for my family room fireplace, I will only have Daniel do the install. Won't waste my time with anyone else. read more

Denied from F&S Fireplace Systems has serviced my fireplace for years and he has always been very professional, courteous and efficient in restoring the fireplace no matter what it has needed. I have recommended he and his colleagues to friends who also have gas fireplaces and in need of service. They are great!!! read more

Our gas fireplace insert would not ignite. F&S Fireplace systems was responsive and scheduled an appointment with us. Our tech Kevin was very professional, came to the door with mask on, repaired and cleaned the fireplace insert very quickly, and checked several times to ensure it was working properly. He explained the problem he had repaired and said there was a 6 month warranty if we experienced any other problems. 250$. Great job! read more

Kevin and Kevin, Jr. are two great guys and real professionals. I was having issues with my propane gas fireplace and they were here on time, figured out what the trouble was and quickly fixed it. They are both very pleasant guys and I enjoyed talking with them. I highly recommend F&S. read more

Our gas fireplace pilot went out and we could not get it going again as we have in the past. Called F and S (referred by our next door neighbors) and couldn't have been more pleased. They were out the next day, at the time promised, stayed in touch when on the way and Kevin had it up and running in 30 min. Flat rate with guarantee. Very nice, took time to answer our questions and was very informative. Love the fact that this is a family business as well, seems like they are more concerned with maintaining good customer service and a good reputation. read more