Loved it, walked into the store, knew what I wanted & the sales rep helped me with fabulous…read morecustomer service. Delivery was actually early which was awesome! Delivery personnel were professional, efficient & thorough, A+ gentlemen!

We recently ordered a couch and two recliners, and when the recliners arrived, they were dirty…read moreright out of the box. Instead of replacing the damaged items or taking responsibility for delivering furniture in unacceptable condition, customer service tried to send us through the warranty process just to have them cleaned. Why should a customer who paid for brand-new furniture have to go through a warranty claim to fix a problem that existed upon delivery? To make matters worse, getting help was incredibly frustrating. Reaching anyone is nearly impossible. Expect long hold times, endless transfers, and voicemails that seem to go nowhere. Customer service was difficult to reach and offered little resolution once we finally got someone on the phone. For a major furniture purchase, I expected much better quality control and customer service. Unfortunately, this experience has been disappointing from start to finish. I would strongly recommend shopping elsewhere if you value responsive customer service and receiving furniture in the condition you paid for.

This was super duper easy to set up. I have all the stations I love and I'm extremely happy with…read morethis purchase. This was my first day actually venturing out since undergoing chemo cream treatment. So, I am vegetating at home for the rest of the weekend. The Best Buy guy said Roku makes a Roku tv so why not get a tv actually made by Roku if that's what I wanted He said it's a good tv. I'm not playing with tvs. I am trusting the Best Buy guy because I explained the problems I had, what I was needing and looking for, and told him to pick out what he thought was best for me. I also bought Rocketfish surge protectors for throughout the house.

I'm 75 years old and have a very long drive to the store. Their AI phone system wants to force me…read moreto drive to the store just to have a follow up conversation with a Geek Squad Rep that met with previously!! IT'S A TERRIBLE WAY TO TREAT AN ELDERLY CUSTOMER!

5 Star business! Robert has helped me out multiple times, and is a consummate professional, always…read morea pleasure to work with him! He also, helped me save quite a few dollars by catching that my old case had a warranty on it and helping me get into a new one. Appreciate the new screen, case, and wonderful service... Will be back! Originally posted on google reviews where they are rated MUCH higher, therefore I felt the need, to bring my recent experience with the yelp community after coming across the wildly low possibly upsubstantiated low rating. Breaking iPhones is expensive deal with. CPR charges very fair market aligned prices after looking into other companies with similar services. I have had, MULTIPLE GREAT EXPERIENCES WITH CPR, while growing up in WV and visiting my parents in recent years/months.

Took my iPhone 11 here for a screen replacement. When they called after it was done they tried…read moretelling me that the wifi antenna was broken and i needed to pay $140 MORE to have it fixed. I picked it up and it set up perfectly fine. Not to mention the screen that was put on is "unknown" (not an apple part) which would be perfectly fine but my faceID now isnt working either. The only thing positive i can say is the employees were kind and the screen itself looks and works fine besides the faceID. Fully convinced they tried to play me for more money though.

Tony and I finally made it to American Freight and we bought our new Much Needed livingroom suite…read more After about an hour of walking around and trying every livingroom suite out, I found one I fell in Love with. Tony and I was wanting a sectional but we fell in love with this one. Normally, we like Browns or Tans, and this time we went with Grey. Justin helped us and we were able to get it the very next day. I am in love with it. The place was large and very clean and the staff very friendly and helpful. Would definitely recommend and go back for any furniture needs.

You can't beat the price. I've gotten a bedroom suit and two living room suits from them. Same day…read moredelivery and large selection. Did I mention that you can't beat the price??? I'm a satisfied customer and I keep coming back. Customer service is great. Employees are knowledgeable and very helpful. I have absolutely no complaints!

I went to Lowe's to purchase a new washing machine. Planned on spending around $1,000…read more No one was in the appliance department. I pressed the service button, nothing happened. I called for help and was assured the employee was on the way. More waiting. Went to the front of the store and spoke with the manager. She called the employee and he snapped at her that he was busy. Not wanting to impose on the busy employee, I went elsewhere to purchase my washing machine.

Waited 7 weeks to be told our furniture wasn't in stock. Ordered a separate recliner and was then…read moretold they could get our original sofa and loves eat. When they came they were damaged and we declined them. Not happy at all with them. Will not buy anything from them ever again ​

Our experience here started off well. the salesperson wasn't too pushy but helpful when needed. we…read morebought the couch we needed and felt good about our purchase. After a month wait our couch was finally set to be delivered! Awesome right? Well here's where things take a turn. At no point up until delivery were we told that HALF of our 3K couch was on backorder. When were we informed? As the delivery driver sat in our driveway. Then we were just asked if we still wanted the thing we paid for in full in cash. I called back and a manger couldn't talk to me because he was on a call. The nice salesperson? Told me that it would take three weeks to get my money back. After they picked up what was delivered for return and that would be a at least a week out. So my money would end up being tied up for at least another month or so. Hey they offered me a 100 dollar gift card though. We will wait until whatever paid for is delivered as we have no other choice that doesn't inconvenience us further. We will not be talking their gift card as we don't want anything from them. My advice is to take your buisness elsewhere. Find a place that will appreciate your buisness and your time. Ashley Furniture in Charleston WV is NOT that place. Happy thanksgiving!

Awful! Waited all week to get my dryer looked at. The day they were supposed to come was between…read more8-10, then it changed to 11-1245. I got a text message at 11:22 it has been rescheduled for Monday. I work on Monday. No one to talk to. I am not going to take the day off to go through this again. No stars.

Made an appointment on 11/11 for a refrigerator repair on 11/11. Waited most of the day with no…read moreupdate. Finally saw an online time of 6:30 for arrival. Then it was updated to 7 pm. After that, no updates or call. Unable to reach anyone by phone.

Love this place. Organization is really important in hardware stores and this place accomplishes…read morethat. Any questions and the staff are ready to give knowledge on any product. Which is helpful for a layman like me when it comes to this stuff. Great selection and great service, with friendly owners that care about customers.

Nice place. Small, but well stocked with nice service. Great location if you don't want to drive…read moreall the way to the big box stores.