Extremely rude people working at this location( The Village)! They didn't acknowledge I was standing at the register because all three of them were talking. One of the workers decided to come in her pjs! After a while she said do you need help? I said yes! She gave me my gift card. As I was walking out I saw something I liked. As I was checking the price holiday music was playing in the background they started making fun of the song in a very loud and obnoxious way. I had to leave the store immediately because I felt so disrespected as a costumer and my ears hurt as well due to their obvious childlike mannerism. It was my first and last time in Fabletics. I will stick to my lululemon's. read more

Subscription trap. Companies that do this operate so poorly that they count on customers not catching that their credit card info is saved and charged at a later date. Poor ship speed and very difficult to cancel their vip racket that charges $50 (buried in fine print). read more

VIP membership shady. Get charged $50 a month whether you want anything or not. This is not very clear when they lure you in initially with an inexpensive purchase. The outfit I received was...meh. Fabletic dollars...bogus! What a waste. Ugh! read more

I joined Fabletics for the 2 for $25.00 deal. Sounded fair, then made my first purchases. I saw with the VIP membership you have to either "skip" a month or pay the 50 dollars to your card. Okay, not the best business model but I was on board if they clothing was quality. First of all, the leggings I received are horrid quality. They looked nothing like the photos, and the material was very weird and not any sort of familiar work out fabric I'd seen before. I was disappointed to say the least. For a work out clothing company, they seemed to be behind the times as their leggings are NOT easy to move in. Secondly, based on my dissatisfaction I decide to end my membership. BE FOREWARNED you can't cancel unless you actually talk to someone. Sketchy thing number one. So I opted to use their live chat. After some back and forth of the representative offering coupons to stay, she finally agreed to close my account. All seemed said and done. SKETCHY THING 2! After being told my account was closed, come the next month I suddenly find myself being charged by Fabletics for not skipping the month! I waited to see if it was some sort of processing fluke and it would turn off the coming month-but they were still trying to charge me in December. I reached out to another customer rep who did CONFIRM my account was supposed to be closed but for some reason on their end someone apparently "forgot" to do it. A refund was finally given, and I finally had my account closed. Short point: Fabletics is very sketchy with your money, and sometimes even if you quit they won't deactivate your account and keep charging you. DO NOT SIGN UP! read more

Signed up for VIP. Biggest mistake ! Needed to return an item, was told the item was not in stock and to call back, since they never know what or when items come in. Called back and was told I was past the 30 day window and basically .. Too bad.....so sad for me...... read more

Beautiful store and great customer service! Ppl don't understand the membership and it blows my mind why anyone wouldn't read the fine print before signing up for something. Their VIP program is decent and the quality of their clothes is great! You skip the month if you don't want to make a purchase for the month, you can call and cancel any time. I've actually cancelled due to budget reasons and re-joined months later. No biggie and it was easy to do both. Stop by and check them out, you get more for your money and their quality is that of other main stream competitors. :) read more

I have used them for a while now and I told them to hold off on charging me, yes after I did forget to call them to hold off on the $50 monthly charge. Yet, its pretty clear they will charge you every month. I got my girl a lot of clothes for xmas which she was very happy about. I just ordered stuff today, good stuff. read more

I was excited when this store first opened. Love to try things on FIRST before I buy. The employees in this store are clueless. Knowledgable about NOTHING. Can't answer any questions, totally unhelpful. Three employees stood there with a customer trying to figure out how to change her email address...while there were people waiting at the dressing rooms, waiting in line to make purchases...it was painful to watch. Me and another customer left our items on the counter and walked out. I've gone back, but the (lack of service) is the same every time. Its never a good experience. Maybe they should stay online since they can't pull it together in person. read more

Do not use this company to buy online. My daughter simply bought a couple of outfits, returned the items. For 12 months straight they took $49.99 DIRECTLY from her checking account that SHE DID NOT AUTHORIZE....She did not sign up for this... Its a trick...She Never agreed to be a VIP MEMBER.... They get you to "agree" to terms in order to buy the stuff and if you don't use it again.... They take the money every month...And keep taking it.. But wait it gets better... When the debits were finally discovered (shes 18 and missed the entry on her statement) and we called.... They will not refund all of it, only 5 months....A horrible way to do business. Do not use. Seriously.. read more

Pity I cannot give 0. I look into my account and notice that they have been looting 100s of Euros for MONTHS. Typical scam and they won't get back to me either. read more

This store has the best customer service of any retail store I have been to. The employees and assistant manager do everything they can to help you. I have been there a number of times and always get outstanding customer service. All of their clothing is super cute and I have been happier with their leggings than I am with my LuLu's. read more

I haven't tried canceling my membership or skipping a month yet, so I can't give a review on that. However, I can give a positive review regarding the monthly membership and quality of the product. I love the style and quality of Fabletics. The monthly membership to me, is very clear. You are signing up for a monthly subscription for gym wear, etc. You must purchase something or skip the month by the 5th or your credit card will be charged. The charge is not lost money, if you accumulate multiple months, you can apply that money toward items on the site. I like looking forward to a new outfit for myself or someone else each month. And I always am complimented on what I wear. I recommend Fabletics. read more

I love the way the capris fit, but am SO disappointed at how quickly they wore out. The inside seam has let go. My Lulu's lasted years longer before showing wear. read more

I've ordered from Fabletics one time.....ONCE! And they have been a bother every since! All I want is my money back. I'm not asking for anything else....for now. I've called and they have had to reimburse me twice and I still haven't receive the second reimbursement. I will NEVER, EVER order from them again! EVER! I don't like people playing with my money! Money and God are two things I will sever a relationship over! (Even though the pants I ordered fit like a glove) read more

Total SCAM!!! My story is similar to many other reviews. I bought two pants in June and just found out that they have been charging me $49.95 every month since. What kind of company tricks you into doing that? I will never buy from Fabletics or any of their affiliates. YIKES! read more

Beautiful merchandise but the absolute worst customer service people on the phone when you have a question or concern. Illiterate and incompetent. I think a third grader could do better. I spoke to two different people in 2 different months and neither knew what they were talking about which resulted in unauthorized charges and cancellations before I could use the credits and purchases towards what I had earned as a loyal customer. read more

Bad customer service. I had made a purchase online and started a membership but i decided I wanted to cancel both right after. So I called Fabletics and told them I want to cancel my membership and the order I just made. The person on the phone said my membership had been canceled and so was my order and I had also been refunded. However I just woke up to an email saying that my order has just shipped. I'm not sure why the person on the phone would tell me that they cancelled the order and that I'd be refunded. It was extremely unprofessional and well not true. read more

I have been a fabletics customer for over a year now. I had been extremely happy with the quality of their products. The problem is in May of this year I moved. I called customer service to make sure my address was changed ,so my products would not be shipped to the old address. I spent more than an hour with someone in a foreign country trying to get my address straightened out. After a very very long phone call, I was promised the address was changed. I ordered a gift and the gift was sent to my old address. Once again I called I spoke to a manager on the phone, I was on the phone for a very long time. He said that my old address would be taken out of the system and my new address would be in the system. I Placed an order this past week, I just received notification that it shipped and it shipped to my old address ! The address that wasn't supposed to be in there ! I have spent more than an hour and a half trying to get it changed. I called today and a lovely woman named Loura In the Philippines advised me that I needed to call the shipping company and have it sent back to them. I told Loura , I no longer want any of your products or their service I wanted my money credited. Loura has stated, She could not help me with that so I'm writing this review to everyone and anyone who has Read this beware this is a incompetent company with a good product it's a sad sad situation! read more

Disgusting company that sets up sneak attack 'membership fees' of $49.95 on your credit card on a recurring basis.

I had heard about this company's colorful fun workout clothes, so I decided to give them a try when I was in need of some new sports bras. I ordered two and was disappointed with both! The quality was not great. One bra felt like a bathing suit and was way too thick to fit as a bra and the other had cups that could be seen from far away. I settled with the bad cups and tried returning the other. Their return service stinks!!!!!!! Online it wouldn't let me return so I had to exchange!!!!! I have now been waiting for two weeks for a bra I don't even really want:/. Move on to a better quality and service company for your athletic needs... They need to get it together. read more

DO NOT SIGN UP TO BE A VIP MEMBER. It is a SCAM and the 2 for $24 deal is too good to be true. They charged me a hidden monthly fee of $50 for the VIP status I didn't think I ever signed up for. This is a scam, don't ever buy anything from here. It is also very difficult to cancel the VIP membership. Apparently, you have to log in by the 5th of every month to "skip the month" if you don't want a fee. If I would have known this was a scam, I would have never visited their site. read more

In response to Cathy E. of Fabletics message on 4/14/2019 Exactly. You can buffer the language as you wish, but the fact of the matter is that the "sale" was promoted with little emphasis that such a great price entails registering for a program (VIP), in which $50 will be withdrawn from your bank account on a monthly basis. I did not receive email reminders of the transaction or the "credit" on my account. If it was not for my habit of doing a periodic self audit, I would not have known these transactions were occurring. Other online vendors, such as JustFab have a similar way of doing business, however, once you close your account with JustFab or if they feel your inability to skip the month was accidental, they readily refund your money back to your account. Comparatively, your company (Fabletics) will not refund my money and I was informed the only way I will be reimbursed is by purchasing your merchandise with my hard earned money that you have held "hostage." You have not yet sent an email and I no longer wish to resolve this issue with you, as I've turned to my bank who have optimistically informed me this matter will be resolved in the near future. read more

This company is a scam.... all i can say is that this "VIP membership" is nothing but a ploy to get you to buy there overpriced products. why would i agree to pay $50.00 a month for "discounts". This is the most ridiculous thing i have ever heard. first off this 2 for 24.00 deal that i payed for. they only sent me ONE pair of joggers instead of the initial 2 that i order. Then yesterday i find out that they charged me membership fee that i did not even agree to what so ever. reading other reviews on this company, i know that i will have to call my bank and stop any payments from them that come out in the future. since they are notorious for not cancelling a membership right away. The representative had the audacity to tell me he isn't going to cancel my membership since i have till the 1st of next month to decide if i want to keep it. i let him know straight away that i want my refund and i want my account to cancel. i really hope that they refund me, and that they cancel my account. or else i wont be so nice the next time i talk to anyone that works for this company. hands down the biggest scam. read more

Save your money and lower your frustration. DON'T BUY FROM THEM.... cute stuff yes but ... They are a royal pain to order from. Lots of friction on the website and their own reps can't place an order in their own system. Unbelievable. Plus you can never get a refund and they charge you every month if you don't decline to order. For a 2019 modern day company their customer service is in the dark ages and they make catalog mail in orders look easy and advanced in comparison to their clunky website! It rejects orders and perfectly good credit cards, prices things with strange logic (pay higher if you have a credit balance). Its a racket... just say no! Integrity is lacking here!! read more

I heard of Fabletics and never ordered anything before. Through instagram post I saw a black lives matter shirt that I wanted to purchase for myself and wife. Before I share this next part I would like to note that I'm tech savvy and it is not user error. The fabletics website is trash. Virtually impossible to order. I tried ordering from my phone, iPad and computer and could not figure out how to check out. My cart kept changing from empty to 1 or 2 items. No way to check out without signing up for a membership, when I finally got around to checking out the the button would not let me finalize my order. I tried for two days as I thought maybe I was tired and overlooking something. No luck today. I give up. I tried giving you my business and cannot check out. Lululemon website is simple and lets me check out in two clicks. Please hire a better tech team to fix your website if you want to stay in business. read more

I signed up for V.I.P. to get perks, but it's a scam!! You hardly get perks and they charge you $50 a month automatically! Rip. Off. Do not fall for the 2 for $24 legging deal... read more

High priced garbage clothes, discounted to make you feel special. I literally used this clothing as RAGGGSS not to mention I was charged a membership fee I was not AWARE OF. I would never put these clothes on my body again. read more

What we ordered was late and took forever to arrive. By that time they will already have charged you an additional $50. This company is an insidiousness scumbag company that will charge you over and over $50 a month if you ever purchase something. They will never let you out when you call they will be unable to find the account. The credit card companies will keep allowing them to charge and you will need to cancel the card. Save yourself and never order anything from this company. read more

I love this store. I'm treated like family and welcomed with open arms every time I go in. The manager, assistant manager, and sales reps are caring, helpful, warm and friendly. They have gone above and beyond to get me clothes I like. Their clothes are comfortable, attractive, and flattering; I have received numerous compliments every time I wear one of the outfits I have purchased from the store or the website. read more

Skylar is the best! Explained the VIP membership and how it worked, so I'm actually signing up with eyes wide open. Yes there is a 49.95 "monthly" but you just skip it every month if you don't need it. That monthly is a store credit that you use to buy new outfits. And either sales they had yesterday, it was pretty worth it. read more

The VIP membership is a joke. I went on to get a 2 for 24 deal and came to find out that I had to be VIP, so I signed up. Only to see that I'd have to either remember EVERY MONTH to cancel some order of clothes that would be sent to me OR get charged almost $50. So, I cancelled my VIP enrollment because I found it ridiculous and they cancelled my order even though the live chat person told me my order would still only cost me $24 after unenrolling. I just don't see the point in becoming a member to the website if they're gonna charge you almost $50 a month if you don't remember to contact them to tell them not to. Also, I was very unimpressed with the amount of assistance given in the live chat. Will not be shopping here again. read more

HORRIBLE customer service. All I wanted to do for MONTHS was order a pair of leggings! Kept getting notices that there were billing issues , then I would call and get representatives that new ABSOLUTELY NOTHING about what they were doing ! I was so aggravated at one point, I told the Fabletics customers service members that if I did my job as horrid as they did i would have been fired along time ago! There answer for every question I had was they had to escalate my issue and I would have to call back in 24-48 hours! Mind you, I was calling back every 48 hours ! Now almost a year later , I finally have access to my VIP account. If you have to call Fabletics and you get Daniels Martinez or someone named Marie, just Hang up and call back and request To speak to someone named Carla . She seems like thee ONLY employee there that has any idea as to what they are doing. The owner or ceo or whoever of this company should fire every employee and rehire. Not even kidding . This company and customer service is a JOKE read more

Terrible company, avoid at all costs. Total scam. The products are among the shoddiest clothing I've come across; even the "VIP" prices are high for the quality you're getting, so forget about paying "regular" price. They also gave me complete misinformation about an online sale (never mentioning that the sale applies ONLY IF you sign up for their scam VIP program), and they claim to have no way of taking your account credit and putting it onto a physical gift card. The whole place is a racket. Avoid. I reported them to BBB for fraudulently advertising a sale at the Woodland Hills location. read more

I have been a vip member for years now. I'm not going to lie I have been having some very frustrating experiences with customer service over the phone BUT when I went into the store it was a completely different experience. Natalia & Kaytie were amazing! They helped me with my returns and went above and beyond. I was planning on canceling my vip membership till I received their great customer service. Also the fact that they stand behind their products is a big deal in my eyes. If you have an issues or returns it's best to go to the store and deal with it in person! read more

After rushing through product searches as a timer clicked on in the corner of my screen, in order to get the $19 two-piece outfit deal, I noticed the two for $24 leggings and decided to purchase those as well. The leggings were priced as marked on the checkout screen but the outfit was not coming through with the deal. I went out and chose another outfit marked $19 to replace the first with since the deal was not coming through...same problem, I was being charged full price for it. I quickly paid as I was running out time and figured I'd lose the two for $24 legging deal too so I paid for the purchase and called customer service. HUGE waste of time. The rep only told me that I couldn't have both "deals." Nowhere was that readily legible, NOWHERE. Then he said I could cancel my order and place it again with some special VIP sale that was going on only today (where is this on the site??). I asked for a supervisor who was incredibly less helpful than his rep was. They both just kept repeating my name and the word "yes" a whole lot but saying and doing a whole lot of nothing. Basically I could not get the deal and now I have a monthly membership which I didn't realize I was signing up for!! The timer is the kicker, forcing you to quickly make your purchase, thinking you're getting a better deal - I'll never be this stupid again. I'll never order from here again and I'm canceling this ridiculous monthly program. I'd rather pay more at Lululemon and not have to deal with bogus "customer service" and fictitious deals. read more

If I could give this place negative stars I would, WOW what a nightmare experience. I purchased some leggings online over a year ago and they misleadingly signed me up for a VIP membership, which I did not want and I was completely unaware of. They proceeded to take 49.95$ out of my bank account every month. Email notification of these charges was never sent to me. I just got "you got credit" emails that went to my spam box. By the time I realized they had taken out almost $700 dollars while providing me no services. I called to ask for a refund and was lied to by 2 different customer service people, who said I could get a full refund after I got angry because the situation was clearly absurd. Both times, I only got a partial refund, instead of the full one. By this time, my member credit is "expired" so this means I can neither buy anything (I wouldn't want to anyway because this store is an awful place that does not deserve anybodies business) nor get a refund to my account, according to the third person I speak to (we are taking about 3 different phone calls during the course of over 2 weeks). So, they still owe me money, they say they will send me a check for $100 in 3 months. I have no idea if I will actually see my money again. What I do know is that this was the worst online shopping experience of my life, a colossal waste of my time and energy. read more

I am a Pilates Instructor and have been wearing another popular companies clothing. I recently found the Fabletics store in Woodland Hills, and Have found that I love their pants. Wow, they are an amazing fit. I also love that they come in a short length. I am sold! The workers in the store were very helpful, will be back again soon! read more

Great customer service! I'm a new member and ordered a few things my first month and I am very pleased with the items. Great quality and fit. Unfortunately one of the pairs of leggings I ordered got a hole in them after just one wear, so I contacted Fabletics via Facebook messenger. They responded quickly and were so kind and helpful, they offered to send me another pair of leggings for free, and I even got to pick out a different style! It's clear that customer satisfaction is their main focus. read more

Masters at deception and fraud. They will not cancel your account when you call to request, they will continue to bill you and claim that you did not cancel. We had to put a block on our credit card. Buyer Beware! read more

Wish I could give this zero stars it was so horrible. Ordered the 2 for $24 deal and when I received them, they fit but when I bent over they got opaque so thought that I must have needed a size up. I sent the 2 pants back for an exchange for the size up. Meanwhile, I was charged the membership fee so I placed my 2nd order since I felt like I had to since I had already been charged the $49. I received both the exchange and new order at the same time, tried everything on and and still didn't like anything. The pants were too big, but still got an opaque look when I bent my knees or bent over. I decided this product was not for me so called immediately, cancelled my membership and asked for return forms so that I could return all the product for a refund. I expected to see the refund, but after a month, had not. I called in today and 1st issue was on the exchanged merchandise. Because the returned merchandise was part of an exchange, they did not see any cost associated with the return, so did not refund me automatically. They did say they could refund me to my card and took care of that. The 2nd purchase I made with my "membership dues" was not refundable back to my card. At first they said I could only get the store credit, which was not acceptable to me since I did not plan on purchasing anything else from Fabletics. After fighting a bit with the customer service rep a bit, he did say that he could refund me in the form of a check only, which would take 8-12 WEEKS to be processed and sent to me. I feel this is so unacceptable. I argued, but he said that was the only thing he could do, so I had to take it. Such a racket! Sad to see Kate Hudson and Demi Lovato are part of this scam of a business. I understand that maybe the product just wasn't for me, and I was fine with that. What I am not fine with is the fact that I need to wait 8-12 weeks to get my money back when I cancelled my membership in the first month, right after I realized I didn't like the product and wouldn't want to continue or keep anything that I had tried. read more