Came in here for a mini facial to try and it was amazing! I had Sunny and her vibes and technique were on point! Parking is super easy and free in the hood for 2 hours mon-Sat. Or metered on Montana read more

Face Gym - Menu - Skin Care Near Me - Santa Monica, California

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Got the Signature Sculpt at FaceGym with Alexa and it was an incredible experience from start to finish. My skin and face genuinely have never felt better. Alexa was extremely knowledgeable, especially when it came to lymphatic drainage, and she took the time to explain what she was doing and why. It truly felt like a workout for my face, but also very relaxing at the same time. I walked out not only seeing results, but feeling more educated about facial muscle health and circulation. Highly recommend booking with Alexa if you're looking for real results and a practitioner who clearly knows their craft. I'll definitely be back. read more

Face Gym - Skin Care Near Me - Santa Monica, California

After coming here a few times, I found that their best trainer is hands down, Sunny. I absolutely love her energy/vibe and she's so incredibly talented with her hands. After a workout with her, I'm zenned out AF. Her technique is on point and I'm consistently amazed what she can do with her hands. If you want to ensure a bang up experience, book with Sunny... you won't be disappointed. I have done several of the add-ons and the jaw tension release is freakin amazing. Once I found Sunny, I joined the monthly membership and love the membership discounts for the add-ons. Thank you, Sunny. You da best! read more

Face Gym - Skin Changer exfoliator - Skin Care Near Me - Santa Monica, California

First time I went the chick was great...second and third time I had the same person doing my face and he sucked so bad. I couldn't wait to get out of the chair. He also took the liberty of adding on a TMJ massage (an "upgrade that's like $45) without telling me. Like gloves in my mouth and I was so uncomfortable the whole time and just wanted it to be over... tried to cancel membership but they can't do it at the studio and the girl at the front said it's really hard to get a hold of corporate to cancel. Tried again online but there's no option or email. Save yourself the $ and go to a legit aesthetician read more

I've been coming here for a year and a half with my monthly membership - i get the signature hands and the jaw tension release (formerly buccal). I heard about it on lipstick on the rim - Molly Sims podcast. I always go to Victoria, she is the best, def recommend! read more

I've been a regular at Face Gym for a few years and have the monthly membership . Highly recommend booking with Victoria!

Karina has been my technician a few times now, and she is truly amazing. Her energy is warm, and she clearly knows exactly what she's doing. Every time I leave, I feel incredible--she always helps relieve all my sinus pressure, and I walk out feeling refreshed and cared for. Highly recommend her! read more

So good! And so fun! Everyone is extremely kind and it feels very welcoming. Loved the process and my trainer (Sunny) was so fun. Would definitely return to work out my face and get snatched. read more

I went to see MAYA and she was very gentle and explained each treatment. My face felt very refreshed and more toned. I would definitely come back. Oh, and ask for MAYA! read more

I hold a lot of tension in my jaw, constantly grinding and clenching my teeth while I sleep, so I was instantly intrigued when I saw a video about Face Gym on social media. My boyfriend booked me an appointment for their Signature Sculpt "workout" with "trainer" Kai. Since it was my first visit, she walked me through the process and explained the tools and techniques she would use. She had me put on a headband and we discussed my goals for the session. I told her that I would like to loosen up my jaw while depuffing my face and tightening up my jawline. She started with their face ball as a warmup, rolling it over my face, neck, shoulders, and chest with pressure to loosen me up. Then she cleansed my face, removing my makeup everywhere but my eyes. My eyeliner surprisingly stayed intact the entire time! She warned that their technique is different than regular facials and might be a bit painful since it's more like a deep tissue massage for my face. I definitely tensed when she kneaded her thumbs into my cheekbones and jaw, but it also felt strangely relaxing. We opted for the Intense Cleanse booster to unclog my pores and infuse vitamins into my skin to help with dark spots. When I saw the end results, I was shocked at how toned my face looked! There was a noticeable difference right after that even my boyfriend could see. She mentioned that the effects would last 5-7 days and even longer if I returned for regular visits. My skin was also glowing, and my makeup went on so smoothly the next day! Sometimes beauty trends feel like short-lived fads, but I believe that the treatments here do make a difference. I plan to return and try their Buccal Tension Release booster to further help the tension in my jaw. read more

Face Gym - Menu - Skin Care Near Me - Santa Monica, California

tried to cancel in store (told to go online) and then online (there is nowhere online so you have to wait to call store the next day) and finally getting the correct email you change from 14 days i was told to 15 and wouldn't honor a refund. seconding i tried to use the credit i was charged and the manager said I couldn't make a same day appointment (when there were 3 available because i cancelled ....now how does that make sense when i was charged for service. She said I could come back in february because i wouldn't be available until then but would have to call since i took my card off file and no longer have an account...fine. i was planning on starting service again at some point. when i called in February this was not the case and no longer had a "held" credit in good faith. i counted it as a loss and would never get that money or credit back but also the deduction was made for me that you lost a costumer and i would no longer refer anyone (i work in the industry and we talk about the best places to go a lot...people will only being hearing about my negative experience from now on and models and actors i work with will never again be sent your way) the nail in the coffin is during accounting I see 4 charges from you in 2 days on march 14 and 15 on a card that I had REMOVED from the file! Disgusting business practice and way to lose a lot a customers. read more

Face Gym - fraud charges - Skin Care Near Me - Santa Monica, California

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I can't say enough about my Face Gym experience! And Jeff, my skin tech, was ah...mazing! He explained everything that was happening along with the benefits in real time which I appreciated. My favorite was seeing the instant noticeable difference. If you want great skin and an elevated self care experience you have to visit Face Gym. read more

Literally the best facial. I felt so relaxed after! Sunny was the best! And everyone that works here is fantastic! Loved it!

Victoria has magical hands and I'm so glad i read the reviews and found the ones talking about how incredible she is before i went. She was so sweet and just a lovely person on top of her incredible work. It was such a great experience and my skin was happy too. I highly recommend her. Your face will be happy after she works her magic read more

I just started doing monthly treatments here, and my first session was incredible! I have TMJ, and I've tried so many treatments in the past that were either ineffective or ridiculously expensive. Face Gym was the perfect balance of relaxing and results-driven--I left feeling noticeably more sculpted, with way less tension in my jaw. The staff was super knowledgeable, and the experience felt both high-quality and welcoming. If you're looking for a treatment that actually does something while still feeling like a treat, I'd definitely recommend giving it a try! read more

I had my first appointment today with Alex Flores for a signature sculpt treatment, and I was thoroughly impressed by her knowledge and professionalism. She took the time to explain each step of the process in detail and asked thoughtful questions to understand my specific skin goals. It was clear she has a deep understanding of skincare and customized the treatment using products tailored to my needs while also recommending options I could easily incorporate into my routine at home. I felt completely at ease and well taken care of throughout the session. Everyone was really friendly and attentive so I'll definitely be returning and highly recommend Alex to anyone looking for results-driven, expert care. read more

I came here for a 45 minute Signature Hands treatment. I only got a 35 minute treatment. When I asked the front desk, they said it's 10 minutes consultation and 35 minutes treatment. This is a very deceptive practice. If they're going to treat only for 35 minutes, they should clearly label is as 35 minutes on their website. read more

Self care Saturday once a month is a must at Fave Gym! My skin and jaw line feel the best! Be a loyal monthly customer since August 2023!! Trainer Victoria is amazing! read more

I love coming here once a month! The technicians that have treated me have all done an amazing job, but sunny is my favorite gal and she has the most incredible hands and awesome energy! I always leave feeling 10 years younger and super relaxed. read more

They finally picked up the phone and honored my expired credits! Much appreciated. Thank you!

This place is a total scam. Do not sign up for the monthly membership because they don't roll over credits and if you don't use it you lose the full price of membership (over $100). I was also drastically overcharged for my first visit yet the won't correct it and weren't clear about the breakdown of charges. read more

Please avoid this company. Total Scam! This company is an absolute scam. Despite not having stepped foot in their establishment for over a year, they have fraudulently charged my credit card repeatedly, accumulating significant unauthorized transactions over the years. My numerous attempts to contact both their customer service and main office have been met with silence and no resolution, leaving me with no doubt that this is a deliberate and ongoing fraud. I have left messages with Jeff and Tony the manager over 4 times at the Montana location. Nothing, not a peep. Stay away read more

Today is my birthday and my visit here was my gift from my daughter. I have laryngitis which is improving after 11 days. I am an Infectious Disease doctor in active practice. I do not have Covid and have tested negative. After waiting for my appointment, I was denied service... they came up with multiple excuses... but put on masks. The sarcastic twit behind the desk told me "take it up with my manager". Please don't insult your potential customers. You never know who they are or what they do for a living. I specialize in Covid and would treat any and all of you with whatever you came to me with. Shame on you... rude, wrong and condescending. read more

As a note, this review is about the company as a whole along with their policies. The actual services are fine (though, I can say, I didn't leave the one session I went to feeling like I just had the best facial I've ever experienced...). But back to the point of this review... For a company whose entire business model is based off customer service, this one is severely lacking so I recommend you spend your hard earned money elsewhere. Also, to be clear, I am not new to subscription or membership style services. I've had facial "memberships" at different locations and have had ZERO issues with canceling, pausing, traveling, getting money back... Same with any actual gyms I've joined (which have been plenty). In fact, I had another facial membership in another city running at the same time as this one. With one email to the on-site team, I was able to cancel the membership. And I had no problem with missing some arbitrary cancellation date because the facials don't just disappear. So, I have a few facials simply sitting on my account for when I'm back in that town. It's absolutely ridiculous to have a business practice where you just take someone's money and not give them anything in return, and, side note, Face Gym, the ability to get a discount on whatever you're offering that month and/or a facial that doesn't roll over is NOT a worthy offering. Life happens. Sometimes life comes along and kicks you in the a$$, and, though this may sound crazy, when that happens, the last thing on your mind as you're dealing with some pretty big stuff is "oh, let me take a moment and call the facial place I thought I would be able to go to regularly, get the email I need to email from the person on site, email the memberships team, fill out a form they'll send you in the email and cancel, all within 15 days before the next billing cycle so they don't take my money since 'facials don't roll over'." Sometimes in life you need to be accommodated. This company has no interest in accommodating their customers. There are thousands of spas out there. I highly recommend giving your money to one who respects and cares about their customers and works with them when necessary. If you're curious about my experience further, please see below. 1. Poorly trained staff (or, perhaps, staff who just don't care about their customers): The person who "sold" me the membership at the "gym" didn't explain the policies to me at all so that's problem number one. Since they expect you to go read all the fine print yourselves instead of having it explained, I'll break some of it down for you... When you join this "gym" you join for a minimum of two months. But, here's the fun kicker... Turns out, they don't allow facials to roll over. They just take your money. So, please, never travel, never go on vacations, never let life happen to you... you'll waste your hard earned money. Personally, I am constantly on the road for work so I would not have joined any facial place where a monthly facial doesn't roll over. I'm not in town enough to justify that spend. Side note, I did like Josh at the Weho "gym" who actually acted like he cared and tried to help even though he couldn't because of point #2. 2. The staff on site are not able to assist you: Aside from allowing you to sign up for a "membership" the on-site team cannot help you at all. They can't cancel your memberships, they can't do anything should you have an issue. Not even the managers can help. I've never experienced that before. If there's a problem, no big deal, you can email the membership team who are on site at their London offices (insert eye roll here) 3. Their cancellation policy is onerous: You have to email some random email (again, because the actual staff you deal at the actual locations you go to can't help you at all). You're then asked to fill out a form - why? Who knows... My email saying I want to cancel should be enough. Then, you have to ensure you do all of that 15 days prior to the billing cycle. 4. Their customer service is nonexistent: Don't bother having an issue. They won't help you at all. They will instead point out all the various locations on their online sites where you can find the information for their policies. And if there's anything off, sorry, can't help. It's all "automatic". There's simply no way, in 2024 anyone at that company is able to go around their "automatic" system, you know? It makes total sense. They "are unable to make any exceptions. This policy is outlined in our Membership Terms and Conditions, which ensures that all members are treated fairly and consistently." So PLEASE, if you join this horrible company, don't have life happen to you... In conclusion, this company has created an environment where the staff cannot help you at all, they make you engage in multiple steps to cancel and they just take your money if you can't make it in that month. read more

I see KateRose! She's the best. She's funny and knowledgeable. I get the signature sculpt , cryo oxygen and skin IV. It's a unique experience. She massages the inside of my mouth and jaw ( with gloves on -duh) and it releases a lot of tension. Great for someone with TMJ or who grinds their teeth. My skin feels so clean and hydrated after a treatment. read more